Went to their online site, paid for VPN services via paypal and then had my paypal account billed. Contacted them first time and they said takes up to 30 minutes to setup my account. Contacted them second time after several hours and they said that my bill was still unpaid. I gave them transactions numbers, emailed them invoices, everything and they provided no help at all. Here is the conversation with their support, i would suggest you steer clear of PureVPN.
Please wait for a site operator to respond...
Operator Kasper M. has joined the chat.
Kasper M.10:09:32 PM
Hello and Welcome to PureVPN.com, How may I help you ? :)
PureVPN Reviews
Went to their online site, paid for VPN services via paypal and then had my paypal account billed. Contacted them first time and they said takes up to 30 minutes to setup my account. Contacted them second time after several hours and they said that my bill was still unpaid. I gave them transactions numbers, emailed them invoices, everything and they provided no help at all. Here is the conversation with their support, i would suggest you steer clear of PureVPN.
Please wait for a site operator to respond...
Operator Kasper M. has joined the chat.
Kasper M.10:09:32 PM
Hello and Welcome to PureVPN.com, How may I help you ? :)
Visitor10:09:59 PM
i made an order
10:10:02 PM
i see it on paypal
10:10:04 PM
as going through
10:10:07 PM
but system says unpaid
10:10:10 PM
[email protected]
10:10:18 PM
this was like 3 hours ago
Kasper M.10:10:42 PM
Thanks, allow me few minutes to check
10:11:28 PM
we haven't received your payment confirmation
10:11:38 PM
coudl you please share the invoice number
10:12:04 PM
or your transaction ID
Visitor10:13:43 PM
ok one second
10:14:07 PM
Recurring Payment Sent (ID #1FTXXX08TP5924707)
Kasper M.10:15:28 PM
please share your invoice number with us
Visitor10:15:49 PM
PureVPN - Invoice #29XXXX
Kasper M.10:16:21 PM
we have checked we haven't received your payment confirmation
10:17:24 PM
please send us an email at [email protected] with your paypal transaction Id and we will forward your email to the concerned department
Visitor10:19:44 PM
there is no paypal transaction number that i can see
10:19:53 PM
it just says -9.99
Kasper M.10:20:44 PM
have you received a paymnt confirmation email from paypal
Visitor10:20:50 PM
this is all i have
10:20:51 PM
ID #1FT0XXXXXXXXXXX
10:20:52 PM
let me check
10:21:56 PM
Automatic payment number: I-JXXXXXXXXX
10:22:00 PM
thats it
10:22:14 PM
yes
Kasper M.10:22:34 PM
please send us an email at [email protected]
10:22:53 PM
with these details and we will proceed accordingly
Visitor10:22:55 PM
just sent
10:23:02 PM
it is for [email protected]
10:23:07 PM
not [email protected]
10:23:11 PM
that is the email linked with paypal
Kasper M.10:23:22 PM
okay
10:23:46 PM
have you just sent an email with [email protected]?
Visitor10:23:54 PM
yes
10:24:02 PM
you should have it by now
Kasper M.10:24:41 PM
we haven't received any email
10:24:56 PM
please make sure to send it at [email protected]
Visitor10:25:46 PM
just sent it from my email
10:25:49 PM
at [email protected]
10:25:52 PM
you should have it now
Kasper M.10:26:39 PM
haven't received it
Visitor10:26:53 PM
would it be easier to just deal with paypal on this issue
10:27:24 PM
or do you have like a gmail address I could mail it
10:27:26 PM
to
10:27:27 PM
or something
Kasper M.10:27:53 PM
kindly open a support tciket from your client area
10:28:00 PM
with these details