Rent-A-Center


Country United States
State Texas
City Plano
Address 5501 Headquarters Drive
Phone 1-800-422-8186
Website www.rentacenter.com

Rent-A-Center Reviews

  • Mar 23, 2015

I am requesting that you look in to this unjustifiable and inappropriate matter that one Rent-A-Center local store employee violated my account and name. Alsi without my consent and was not aware of account activation until I read my email and was floored by the due date billing statement. To my unexpected surprise I had to make sure I read the payment notification correct and to my amazement it was. I clearly did not notify Rent-A-Center in writing,by phone or in person to make any rental or payout purchases in my account name. Item or items rented were a cell phone and or a flatscreen tv. At one point my account payment was over due and was in shock at that point. So I contacted the District Manager named Jaqline from the Odessa area about the incident. At that point Jaqline indicated that she would look in to the matter and that she would make the proper adjustments once she found some answers.It was

disclosed that 3 current employees we're involved in this account violation matter and I was in shock to find out one was an active Manager. After speaking with a District manager, she said she would handle the problem and close that new fake account. Then a week later i was informed that all the employees involved, were still employed and also no discipline action was even taken. Also, the cell that was used on this fake account, not only is still active but that same employee still has it. So i really have no concrete proof if the District manager has taken care of this matter at all. Or if my name and account is closed and safe from these employees or anybody for that matter, nor any guarantees that this wont happen again. In past I have made rental purchases and had a good rental history. This has caused great heartache and stress not knowing about unknown charges or account standings.Therefore I am willing to arrange to seek legal advise to proceed with legal action to clear my credentials and my affiliation with Rent-A-Center.

  • Mar 16, 2015

Tracy and His employees at the Gadsden Rent a Center store are ignorant and horrible to there Customers they torment you by calling you asking for a payment thats only a week late and its second hand equipment. THE MERCHANDICE THEY GIVE YOU IS NOT EVEN WORTH ITS VALUE THEY CHARGED US 165 DOLLARS EVERY TWO WEEKS FOR RENTING A REFRIDGERATOR AND A STOVE. THAN WE MISSED OUR PAYMENT WE OFFERED TO PAY IT AND TRACY THE MANAGER AT THIS STORE DECIDED HE DIDNT WANT TO TAKE IT SO HE WAS COMING TO PICK IT UP. THESE PEOPLE CALL YOUR FAMILIES AND HARRASS THEM IF THEY CANT GET A HOLD OF YOU. THEY HAVE NOTHING BETTER ELSE TO DO BUT MAKE YOUR LIVES MISERABLE DO NOT EVER RENT FROM THIS RENT A CENTER OR A RENT A CENTER PERIOD!

  • Dec 31, 2014

They sell u furniture with bed bugs in it and they dont wanna do nothing about but they call you about a payment and this is not the first this done happened. So what is it to do about rent a center

  • Dec 31, 2014

I got a system from rent a center for some weeks really my gf got it in her name, I needed to take the item back before the tried to charge me again for another week. Christmas was a few days away, I went to the mall and someone broke into my car and stole rent a center item and stole my stuff also. So i called the police and my gf called rent a center, they demanded a police report, it took a while to get the report but meanwhile they was harressing me and my gf, they didnt believe that we had a polce report. So we brought the police report to them, he said he will have to give it to his manager and they will get back to me, if u ask me everyone a manager there. 2 weeks later we receive a letter in the mail basically threatning to excersice they legal rights? Im like what legal rights im glad my gf signed the insurance called Liability damage waiver, I talk to the manager about the insurance and he gave me lies to why the insurance want apply to my gf and me. I lost alot in the break in especially my wallet and id and social security card everything. Im not going to pay for something i cant use or dont have and have insurance on it thats not fair or ethical. I feel like they trying to make me pay and then use then insurance and replace it, sounds like a scam or something similiar. I dont have time or money for court cost, what should i do?

  • Oct 29, 2014

OMG! NEVER EVER E.V.E.R. DO BUSINESS WITH THIS LOCATION OF RENT A CENTER! ESPECIALLY BILLY! I have been a customer for two years. Never had a problem till I got a new job and had to change payment from weekly to bi weekly. To avoid any late payments I ASKED Billy to come and get my merchandise for a week so I could stay on track and he could bring it back. He says, "No Mrs. Perry that's too much work. Since you're such a valued customer I'll give u that week and you'll be fine. " I go, "Great! That's cool but you're sure I'll be ok that way?" "Absolutely ma'am. No problem." He blatantly lied to me. And for SEVEN months and STILL counting I've being harassed about that one week that Billy supposedly took care of for me. He has come to my home like he's a u.s. Marshall and I'm a drug king pin. The most ridiculous sight I've ever seen in my life. He sat on my couch like he lived here and gladly accepted my money but STILL hasn't taken care of that week I REFUSE to pay simply on principle now. I know moving forward I wouldn't tell my worst enemy to spend they're HARD earned money so Billy can puff vaporizers on the job and come to your home like some sort of enforcer behind a funky week HE was supposed to take care of. Stay FAR FAR F.A.R. away from the RAC in Forestdale.

  • Sep 9, 2014

We purchased what we thought was a "new" refrigerator from Rent A Center. To begin with, it was not new, but since the monthly cost seemed ok and it was in good shape we decided to keep it Bad idea!

First, Rent A Center will tack on additional costs without telling you, with their "RAC Benefits" program, this will amount to about $10/month, which quickly adds up! 2nd, as I've seen some other consumers report, they will harrass you to no end for your payment! They will call repeatedly, even before the payment is due!

Lastly, they are SO rude! I called my store, before our payment was due, to explain that I was possibly going to have to be late, due to the fact that my husband had been in an accident and was off work, and the same week, I ended up being the passenger in a serious car accident and was just out of the hospital after a 4 day stay! NOT ONE WORD OF EMPATHY!!!! The clerk never once said, "I'm sorry to hear that" or "Are you doing ok now?" NOTHING! They immediately started complaining that if I couldn't make the payment they were coming to get the fridge!

Finally, the day the payment was due, and they'd all ready been calling, I called them and offered to make a one week payment, while I waited on my last paycheck to arrive.....I was told "NO!" ! They refused to accept a one week payment since I couldn't tell them when I would be making an additional payment after this one! Again, no one ever offered any empathy or sympathy for the situation we have found ourselves in! We both have disability insurance, but it takes 4 weeks to get the first check!

They refused my payment and at that time I told them to just come and pick up the fridge. I then immediately went to my local A****** (((REDACTED competitor))) store where they gave me 1/2 off my first monthly payment, and also showed a lot of sympathy and empathy for our plight. I will NEVER go to Rent A Center again, for anything, no matter what!

Save yourself time, money and hassle and just go somewhere else!

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