I got an ipad mini screen from them and the adhesive they provided sucked. I tried multiple times and multiple different things to get it to work but it didn't. When I was trying to peel the sticky off to try yet again (I had it on a flat surface trying to be as careful as possible) the corner broke off. Also the adhesive (that I put where it told me to in the really crappy video) screwed up the home button when I tried to gently remove it to the point that it will not work at all. About 4 days later, it cracked from being outside in 40 degrees.
I contacted customer service through their chat and they completely ignored their warranty and said (this is a legitimate direct quote " because the item is physically damaged it cannot be exchanged or expenses covered. " over and over and over. I copy and pasted their warranty that basically said "we will not replace anything due to improper use" and they ignored it. The whole time I was following their instructions but due to adhesive problems, it broke and they refuse to even give me a partial refund.
They told me to email [email protected] so I did and told them I did. About 6 lines of chat later they told me to email them at the said address showing that they did not read what I sent them. After I replied "I did. But apparently you don't read what I type. I told you earlier that I did, but you keep telling me to email them. Wonderful listening skills you've got there. " They responded with " It doesn't seem that I can assist you any further. For any other inquiries please email us. Thank you for your time. " and IMMEDIATELY ENDED THE CHAT UNRESOLVED while showing yet again that they did not read that I had emailed them.
Also, on their website they have a page of reviews of their company that came "straight from their site from proven buyers". I looked all over their site and could not find the place to write a review, or even where that image originated. Also on the page with that image they specifically tell you to ignore reviews from the other sites because they might not be a "certified buyer".
It sure sounds like they are trying to hide the fact that there are a lot more unhappy people than they want you to think. I recommend that everyone stay as far away from this company as possible because they refuse to even honor their own warranty or listen to what you are saying.
I ordered a part on 2/2/14. After receiving the wrong part, returning it, and receiving a second wrong part they ask me to send in my broken part so they could match it. I heard nothing for weeks and got no response to my email. I was eventually told that the employee I was talking to was no longer with the company and that he had lost my part. I waited weeks for another person to resolve my problem and after not getting any response to my emails or calls was passed onto a "manager". She offered to find me a replacement device on June 24, 2014. I followed up on July 2 and she said she needed more time. I have attempted multiple contacts since then but she has not returned my calls or emails. It is now July 18, 2014.
RepairsUniverse Reviews
I got an ipad mini screen from them and the adhesive they provided sucked. I tried multiple times and multiple different things to get it to work but it didn't. When I was trying to peel the sticky off to try yet again (I had it on a flat surface trying to be as careful as possible) the corner broke off. Also the adhesive (that I put where it told me to in the really crappy video) screwed up the home button when I tried to gently remove it to the point that it will not work at all. About 4 days later, it cracked from being outside in 40 degrees.
I contacted customer service through their chat and they completely ignored their warranty and said (this is a legitimate direct quote " because the item is physically damaged it cannot be exchanged or expenses covered. " over and over and over. I copy and pasted their warranty that basically said "we will not replace anything due to improper use" and they ignored it. The whole time I was following their instructions but due to adhesive problems, it broke and they refuse to even give me a partial refund.
They told me to email [email protected] so I did and told them I did. About 6 lines of chat later they told me to email them at the said address showing that they did not read what I sent them. After I replied "I did. But apparently you don't read what I type. I told you earlier that I did, but you keep telling me to email them. Wonderful listening skills you've got there. " They responded with " It doesn't seem that I can assist you any further. For any other inquiries please email us. Thank you for your time. " and IMMEDIATELY ENDED THE CHAT UNRESOLVED while showing yet again that they did not read that I had emailed them.
Also, on their website they have a page of reviews of their company that came "straight from their site from proven buyers". I looked all over their site and could not find the place to write a review, or even where that image originated. Also on the page with that image they specifically tell you to ignore reviews from the other sites because they might not be a "certified buyer".
It sure sounds like they are trying to hide the fact that there are a lot more unhappy people than they want you to think. I recommend that everyone stay as far away from this company as possible because they refuse to even honor their own warranty or listen to what you are saying.
I ordered a part on 2/2/14. After receiving the wrong part, returning it, and receiving a second wrong part they ask me to send in my broken part so they could match it. I heard nothing for weeks and got no response to my email. I was eventually told that the employee I was talking to was no longer with the company and that he had lost my part. I waited weeks for another person to resolve my problem and after not getting any response to my emails or calls was passed onto a "manager". She offered to find me a replacement device on June 24, 2014. I followed up on July 2 and she said she needed more time. I have attempted multiple contacts since then but she has not returned my calls or emails. It is now July 18, 2014.