After an Amazon.com order (not for this revivasol), I was prompted with a popup ""award"" claiming a free prize, of which I picked product Revivasol as a gift for my mother-in-law (no jokes please). All the popup claimed was free bottle and I pay $4.99 Shipping + Handling. I saw no other terms and conditions although the company claims ""fine print on that web dialog"" signs me up for a monthly subscription for future bottles of the product at $94.90. I saw no ""fine print""!!!!!
I received this first bottle and got an email saying $4.99 charged to my credit card. The email from the company was very terse and provided NO INDICATION of any terms and conditions or any obligations that I signed up for any ""monthly service"". No email notifications (email was required for purchase) indicated ANY TERMS OR CONDITIONS WHATSOEVER.
I received as a surprise another bottle a month later. I RECEIVED NO EMAIL INDICATING ANY CHARGE AND NO RECEIPT/INVOICE WITH THE BOTTLE!!!! I was astonished when my credit card just showed a transaction for $94.90. I immediatedly called the company to return my bottle for refund - alas - they claimed that his was ""out of policy and I only had 14 days to return the bottle (this was beyond the 14 days) !!! Of course when I offered to return both bottles for full refund I was told repeatedly ""out of policy"", ""out of return policy"" etc etc .
They did cancel my account at my request and again I got a VERY TERSE email with NO TERMS OR CONDITIONS, just a cancellation notice.
After a call with my credit card company to investigate fraud / refute charge options, I decided to call the them one more time. I was again told ""out of policy on return, but I continued standing firm on my insistance for a full refund, and that this would probbaly stand as fraud in a court of law. They started offering $50, $60, $70 credits and then eventually a FULL REFUND. They did not even want the product back (I insisted on good business principle I wanted to return it and I reinforced the shady nature of how they were operating).
I believe this falls into the grey area of online Web Commerce, The justice here is that the seller is required to provide some sort of invoice (email) that reinforces/commits the terms and conditions. This was not done in this case and judging from the amount of similar episodes I have seen searching around this may be fairly pervasive, at least as of 1Q 2014.
This is shady business practice at best, and I hope that this post helps stop others from wasting the 6-8 hours of quality time with my family that I have lost. Why do I keep thining about ""beware of the snake oil sellers""??????
Be good, have a good product, run a good clean business. The body of good work stands on its own and speaks for itself! Why don't folks get it?????
Revivasol.com Reviews
After an Amazon.com order (not for this revivasol), I was prompted with a popup ""award"" claiming a free prize, of which I picked product Revivasol as a gift for my mother-in-law (no jokes please). All the popup claimed was free bottle and I pay $4.99 Shipping + Handling. I saw no other terms and conditions although the company claims ""fine print on that web dialog"" signs me up for a monthly subscription for future bottles of the product at $94.90. I saw no ""fine print""!!!!!
I received this first bottle and got an email saying $4.99 charged to my credit card. The email from the company was very terse and provided NO INDICATION of any terms and conditions or any obligations that I signed up for any ""monthly service"". No email notifications (email was required for purchase) indicated ANY TERMS OR CONDITIONS WHATSOEVER.
I received as a surprise another bottle a month later. I RECEIVED NO EMAIL INDICATING ANY CHARGE AND NO RECEIPT/INVOICE WITH THE BOTTLE!!!! I was astonished when my credit card just showed a transaction for $94.90. I immediatedly called the company to return my bottle for refund - alas - they claimed that his was ""out of policy and I only had 14 days to return the bottle (this was beyond the 14 days) !!! Of course when I offered to return both bottles for full refund I was told repeatedly ""out of policy"", ""out of return policy"" etc etc .
They did cancel my account at my request and again I got a VERY TERSE email with NO TERMS OR CONDITIONS, just a cancellation notice.
After a call with my credit card company to investigate fraud / refute charge options, I decided to call the them one more time. I was again told ""out of policy on return, but I continued standing firm on my insistance for a full refund, and that this would probbaly stand as fraud in a court of law. They started offering $50, $60, $70 credits and then eventually a FULL REFUND. They did not even want the product back (I insisted on good business principle I wanted to return it and I reinforced the shady nature of how they were operating).
I believe this falls into the grey area of online Web Commerce, The justice here is that the seller is required to provide some sort of invoice (email) that reinforces/commits the terms and conditions. This was not done in this case and judging from the amount of similar episodes I have seen searching around this may be fairly pervasive, at least as of 1Q 2014.
This is shady business practice at best, and I hope that this post helps stop others from wasting the 6-8 hours of quality time with my family that I have lost. Why do I keep thining about ""beware of the snake oil sellers""??????
Be good, have a good product, run a good clean business. The body of good work stands on its own and speaks for itself! Why don't folks get it?????