After a few hiccups and lack-luster performances, I thought we could iron out the wrinkles and have a good, long-term partnership. Unfortunately, despite paying Jim in advance, I still have no anchors installed on two homes installed 11 & 12 months ago.
Part of the service included installing anchors for $300 ($150 per home.) A the time - he claimed - his anchor drive machine was broken and he promised that he would be back in a month or two. That never happened.
The worst part is dozens (looking at my call log, it's actually over 50) phone calls and text messages where I was promised ""next week"" ""next month"" or ""before thanksgiving when I'm in the area. Most calls, texts, emails and faxes went unanswered. I started once a week and patience & courtesy. The more I waited for answers, the more frustrated I became. I just cannot deal with any contractor who doesn't have the courtesy to give me even a one sentence text message saying that he was delayed.
Ironically, Jim - the owner - ranted on his social networking page about some bad customer service he received from a tire place after paying in advance and that ""I would fire any of my guys who treated my customers that way."" Hypocrisy?
S & J Transport Reviews
After a few hiccups and lack-luster performances, I thought we could iron out the wrinkles and have a good, long-term partnership. Unfortunately, despite paying Jim in advance, I still have no anchors installed on two homes installed 11 & 12 months ago.
Part of the service included installing anchors for $300 ($150 per home.) A the time - he claimed - his anchor drive machine was broken and he promised that he would be back in a month or two. That never happened.
The worst part is dozens (looking at my call log, it's actually over 50) phone calls and text messages where I was promised ""next week"" ""next month"" or ""before thanksgiving when I'm in the area. Most calls, texts, emails and faxes went unanswered. I started once a week and patience & courtesy. The more I waited for answers, the more frustrated I became. I just cannot deal with any contractor who doesn't have the courtesy to give me even a one sentence text message saying that he was delayed.
Ironically, Jim - the owner - ranted on his social networking page about some bad customer service he received from a tire place after paying in advance and that ""I would fire any of my guys who treated my customers that way."" Hypocrisy?