Samson International


Country United States
State China
Phone 3368228329

Samson International Reviews

  • May 15, 2014

My advice to all who read this posting is to not by any furniture from Costco which is made or sold by Samson International out of High Point North Carolina.

I purchased a very nice looking granite top bar at Costco, it was $1850 on for $999. It came in 3 separate boxes. I needed to hire a mover in order to get it the main bar section into the basement ($100). Once all containers were opened, I found severe cracking and splitting of the wood on the 2 side sections of the bar. I contacted Samson International via they're costumer service 800 phone number. I was told to take pictures and send in, which I did. Received an email saying replacement parts should arrive in 2 to 3 weeks.

A month went by and I received nothing. I then contacted SI again, and was told that they are not dealing with this distributor any more, and they will have to repair the items. Well now, the real fun begins.

After waiting another 2 weeks and finally getting an appointment with a furniture medic, all that happened was he came out to take more pictures!! When he finally got back to SI, he stated that it would be $1000 CDN to repair (in my house). I was then asked to source out another quote (which also said $1000 to repair). Now SI is saying that the supervisor will not want to pay this amount since I only paid $1000 to begin with. I have been dealing with this issue since late February 2009, and have not reached a satisfactory conclusion as of yet.

Daniel

Kelowna, British Columbia

Canada

  • May 3, 2014

I have been dealing for 3 months with this company. Trying to get resolution to a broken couch that was inoperable ( electric recline) on day of purchase.it was purchased at costco. The company told me a replacement was on its way 10 weeks ago. When I called to see what the delay was they told me there was not a replacement on its way and they have no idea what happened. Then a manager got involved, told me he would rectify it and get right back to me. 2 weeks later still no call. Now they give me a totally different phone number that does not even go to a business voicemail. The same manager then told me this phone number is the highest manager available to attend to my complaint.

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