We have rented several vacation homes in the sandbridge area of Virginia Beach. Never have we had such an ordeal than we did when we rented through Sandbridge Realty. We arrived and the hot water heater was not working. We immediately called in and the person on the phone wa actually rude to us right off the bat! I'm sorry but when you pay over $7000 for a week's vacation at the beach, you expect to have hot water, and if something goes wrong, you expect to be treated with kindness or at least profesonally. We were without hot water for three days. They sent someone who said they fixed it after several hours and they didn't. We had to call in again to let them know, only to face being treated rudely yet again. All we wanted was to be able to take a hot shower. The other issue was cleaning. The home was clearly diry and was not well maintained at all. We found chips and wrappers in the couch where the sleeper sofa is and a half eaten cookie. The comforters on the beds in the bedrooms were threadbear and had stains. We washed them ourselves because they would not send anyone to clean or help take care of the items that should have been done before we arrived. They refused to refund us any money at all for the incovenience and on top of that, the Manager, Jim Moffat was an utter Asshole when we finally were able to get a call back from him. Again, totally unprofessional and rude.
If you want a good experience rent through someone else. We will let everyone we encounter know that Sandbridge Realty is a nightmare and ripoff.
Sandbridge Realty Reviews
We have rented several vacation homes in the sandbridge area of Virginia Beach. Never have we had such an ordeal than we did when we rented through Sandbridge Realty. We arrived and the hot water heater was not working. We immediately called in and the person on the phone wa actually rude to us right off the bat! I'm sorry but when you pay over $7000 for a week's vacation at the beach, you expect to have hot water, and if something goes wrong, you expect to be treated with kindness or at least profesonally. We were without hot water for three days. They sent someone who said they fixed it after several hours and they didn't. We had to call in again to let them know, only to face being treated rudely yet again. All we wanted was to be able to take a hot shower. The other issue was cleaning. The home was clearly diry and was not well maintained at all. We found chips and wrappers in the couch where the sleeper sofa is and a half eaten cookie. The comforters on the beds in the bedrooms were threadbear and had stains. We washed them ourselves because they would not send anyone to clean or help take care of the items that should have been done before we arrived. They refused to refund us any money at all for the incovenience and on top of that, the Manager, Jim Moffat was an utter Asshole when we finally were able to get a call back from him. Again, totally unprofessional and rude.
If you want a good experience rent through someone else. We will let everyone we encounter know that Sandbridge Realty is a nightmare and ripoff.