I bought a kemore elite oasis he automatic washer model number 110.27067601, serial number ct0570011 in late 2008 Along with the dryer).
I also bought a one year extended warranty for it. Shortly after, the machine had the f1 error code and could not function. A new control board was installed per the warranty agreement.
A couple years later, i had the same problem. The machine gets the f1 code while filling water. I had to press the “stop” and “start” button at least four times to get the machine running again. Then 20 minutes before the cycle is over, it has another f1 error code, this time i have to press “stop” and “start” four more times. Being a busy physician i did not contact sears and just tolerated the inconvenience for several years.
I called and schedule a service call through sears appliance services on march 20th, 2015.
The technician, junior delgado, came to my house on march 25, 2015 along with another technician sam. They did some diagnostic with their computer and told me i needed a new control board. I asked mr. Delgado what is the warranty for this new control board. He told me it’s 90 days. I told him it is a bad product. He proceeded to argue with me he had nothing to do with it, it’s the manufacturer of the board. I told him when i bought a machine i don’t know what’s inside. An argument ensued, mr. Delgado walked out and refused to service my machine.
I was told the control board itself costs $180, with labor the total cost would have been $280.
The board clearly is defective and there’s no solution other than frequent costly replacement of $300. The cost of owning this machine is prohibitive. In summary, this machine is a lemon and it’s criminal for your company to put your name on it as your store brand and sell it for a high price.
I would like to request one of the following solutions:
1) refund for the cost of the machine, $800.
2) if refund is not possible, i request you provide to me another washing machine of my choice of similar value free of charge.
3) if both solutions 1 or 2 are not possible, i request for the next 15 years, that you provide free service and parts every time i get the “f1” code.
I feel extremely angry and deceived. As you can tell many other customers feel the same way as i have found on the internet. I am livid and would take the issue up with appropriate overseeing agencies to warn others of their callous practice of selling expensive appliances that don’t work.
We signed up for Sears on going yearly repair and maintenance for our Appliances. We immediately scheduled a repair order for August 20 2014 and let the office know what part was broken and needed replaced. Window of service was 1-5 pm. I waited at the house, a home I own with my daugther, which we rent out. There was no one present at the property besides myself all tenants were gone. I waited 4 hours and 22 minutes until after 5 pm when the technician called me and said he was running late and I told him I'd already waited over 4 hours. He told me he didn't have to come - I told him please come, my car was running and already loaded with my dogs in it because I was about to leave.
5:22 pm - Technician arrives. I lead him to the laundry room which is connected to the guest house through a shared wall but accessible through a door off the garden behind our large metal gate.
The broken ring is on top of the washing machine. I set my 5s Iphone down on top of the washing machine to pick up the broken ring. Technician told me he didn't have any parts with him and he would have to order it.
5:25 pm - Technician told me to move out of the way because the laundry room is small and he needed space. I walked out of the laundry room accidently leaving my phone on top of the washer. I stood by the door watching him work.
I noticed a broken light on the ground and moved it out of the way and then went to the alley where his truck and my truck were parked so I could check on my dogs and my car. He continued to inspect the machine until 5:45 pm. I never went back into the laundry room while he was there.
5:45 pm - he came out into the alley and told me the part had to be ordered and it wouldn't be repaired until 8.29.14 to which I said that was unnacceptable I needed it sooner because my tenants needed to do their laundry. We argued about it somewhat and another repair person on the phone with him said they could ship the part to the house directly and come on 8.25.14 We agreed to that date and time period of 1-5 pm service call. I got into my truck and started to drive away.
5:47 pm approximately - I got to the end of the alley, the technician was still in the truck seeming to do something in his truck. I realized I left my phone on the washing machine but I cannot turn around in the alley so I just drove around the block, it's a short drive. I looped around and when I got back into the alley his truck was gone. I went into the laundry room and my iPhone was gone. I searched the entire property the phone was literally gone.
20 minutes later the tenants got home - She called my phone for me, which was charged up and on, the phone had been turned off.
7:45 pm I arrived at my daughters house and we tried to call the phone again. It had been turned back on but no one answered it. We sent a text message saying we were tracking it and filing a report, to please return the phone back to the house. We tried to call again - the phone was shut back off.
We were unable to track the phone after that and eventually called At&t to have the phone shut off and suspended from the network.
We filed a police report with the Burbank PD and also filed a report with Sears. Sears hung up on us three times when trying to make the report and the last person I spoke with Supervisor Alex ID # 8167058 first accused my daughter of maybe not knowing what she was talking about and then scoffed at her and said he was just the customer service department what did she expect him to do about it. A 'report' had been filed and someone would eventually contact us.
DO NOT EVER get Sears technician or their service agreements. We thought we were protected and we were wrong. We never expected a technician to steal from us like that and Sears has treated this as casually as possible.
I went into Sears and used their why not lease it option since I was in a hurry to purchase a lawn mower. Mine had just broken and I needed to get my grass cut. I purchased the weed eater cash and used their why not lease it plan on the mower. The mower's price was $400-450, and I have since paid over double the amount of the purchase price. I called the company and advised them that I wanted to exercise my buyout option on the mower. I got the price of $186 to pay it out after I had made 10 payments of 62.71. I accept the fact that after the first lease went out, I did not buyout when I needed to so I accepted that and carried on.
The second time I called and spoke with a female who I told once I got paid I was going to buy it out. When I called to actually pay it, the phone number I dialed hung up on me twice!!! I am contacting my bank to reverse the charges and I will buy out at the price I was given or I will stop the payments all together until they contact me in person. I believe that when you have leased and paid over the amount of the product, they should allow you to have the merchandise since they have received more than what they would have gotten if I had bought it outright
In addition, it looks like there has been several class action law suits regarding the Kenmore Elite Oasis He washer over the past several years. Class action law suit filed in Madison County circuit court, case number: 10-L-203 and the Tietsworth Class Action federal case CV-09-288-JF/HRL. There may be other class action law suits out there that we may not be aware of also. As of today, we are not part of any one of these class action law suits filed against Sears. We are simply asking Sears to either refund or replace this defective washer with another washer. Since we no longer have this washer in our possession, we assume that the refund is a better option at this point.
We also called the Sears recall department and it looks like there is a recall on a similar model but not on the model we owned. So, there was nothing they could do for us.
As far as the dryer is concerned, we have had several problems with it also. We have had to replace the ""Catch"" (Part no: W10111905) for the dryer door several times already. The ""Catch"" is defective and it breaks all the time. There is also a problem with the drying cycles. When we set it to ""Normal"" cycle, it works for a few minutes and then stops. However, if we do ""Timed"" drying cycle then it works fine. It seems to me that there is a ""bug"" with the ""Normal"" cycle timing in the controller board that controls the machine. The dryer issues are not as irritating as the washer issues we have had. We still have this dryer in our possession and we just don't use the ""normal"" cycle. We also have had to replace the door seal for the dryer part no: W10239307.
We wrote a letter and escalated this case all the way up to the current CEO of Sears (Edward Lampert) and somehow our letter was routed down to one of their executive case managers who responded by stating that they could not help us with a washer we no longer owned. This is completely absurd! They already settled a case relating to this washer in the state of California and for them to think that we were not financially damaged is absurd. We now have unmatched set of washer/dryer and more importantly it was replaced prematurely. The problems with the dryer was not addressed at all. If they think I will give my business to them in the future, they are sadly mistaken. We realize that they don't manufacture the appliances that they sell but ultimately they are responsible for what they sell. They are far far from achieving six sigma as far as the appliances are concerned. They have a lot to learn about how to treat a customer!
Sears Holdings Corporation Reviews
I bought a kemore elite oasis he automatic washer model number 110.27067601, serial number ct0570011 in late 2008 Along with the dryer).
I also bought a one year extended warranty for it. Shortly after, the machine had the f1 error code and could not function. A new control board was installed per the warranty agreement.
A couple years later, i had the same problem. The machine gets the f1 code while filling water. I had to press the “stop” and “start” button at least four times to get the machine running again. Then 20 minutes before the cycle is over, it has another f1 error code, this time i have to press “stop” and “start” four more times. Being a busy physician i did not contact sears and just tolerated the inconvenience for several years.
I called and schedule a service call through sears appliance services on march 20th, 2015.
The technician, junior delgado, came to my house on march 25, 2015 along with another technician sam. They did some diagnostic with their computer and told me i needed a new control board. I asked mr. Delgado what is the warranty for this new control board. He told me it’s 90 days. I told him it is a bad product. He proceeded to argue with me he had nothing to do with it, it’s the manufacturer of the board. I told him when i bought a machine i don’t know what’s inside. An argument ensued, mr. Delgado walked out and refused to service my machine.
I was told the control board itself costs $180, with labor the total cost would have been $280.
The board clearly is defective and there’s no solution other than frequent costly replacement of $300. The cost of owning this machine is prohibitive. In summary, this machine is a lemon and it’s criminal for your company to put your name on it as your store brand and sell it for a high price.
I would like to request one of the following solutions:
1) refund for the cost of the machine, $800.
2) if refund is not possible, i request you provide to me another washing machine of my choice of similar value free of charge.
3) if both solutions 1 or 2 are not possible, i request for the next 15 years, that you provide free service and parts every time i get the “f1” code.
I feel extremely angry and deceived. As you can tell many other customers feel the same way as i have found on the internet. I am livid and would take the issue up with appropriate overseeing agencies to warn others of their callous practice of selling expensive appliances that don’t work.
We signed up for Sears on going yearly repair and maintenance for our Appliances. We immediately scheduled a repair order for August 20 2014 and let the office know what part was broken and needed replaced. Window of service was 1-5 pm. I waited at the house, a home I own with my daugther, which we rent out. There was no one present at the property besides myself all tenants were gone. I waited 4 hours and 22 minutes until after 5 pm when the technician called me and said he was running late and I told him I'd already waited over 4 hours. He told me he didn't have to come - I told him please come, my car was running and already loaded with my dogs in it because I was about to leave.
5:22 pm - Technician arrives. I lead him to the laundry room which is connected to the guest house through a shared wall but accessible through a door off the garden behind our large metal gate.
The broken ring is on top of the washing machine. I set my 5s Iphone down on top of the washing machine to pick up the broken ring. Technician told me he didn't have any parts with him and he would have to order it.
5:25 pm - Technician told me to move out of the way because the laundry room is small and he needed space. I walked out of the laundry room accidently leaving my phone on top of the washer. I stood by the door watching him work.
I noticed a broken light on the ground and moved it out of the way and then went to the alley where his truck and my truck were parked so I could check on my dogs and my car. He continued to inspect the machine until 5:45 pm. I never went back into the laundry room while he was there.
5:45 pm - he came out into the alley and told me the part had to be ordered and it wouldn't be repaired until 8.29.14 to which I said that was unnacceptable I needed it sooner because my tenants needed to do their laundry. We argued about it somewhat and another repair person on the phone with him said they could ship the part to the house directly and come on 8.25.14 We agreed to that date and time period of 1-5 pm service call. I got into my truck and started to drive away.
5:47 pm approximately - I got to the end of the alley, the technician was still in the truck seeming to do something in his truck. I realized I left my phone on the washing machine but I cannot turn around in the alley so I just drove around the block, it's a short drive. I looped around and when I got back into the alley his truck was gone. I went into the laundry room and my iPhone was gone. I searched the entire property the phone was literally gone.
20 minutes later the tenants got home - She called my phone for me, which was charged up and on, the phone had been turned off.
7:45 pm I arrived at my daughters house and we tried to call the phone again. It had been turned back on but no one answered it. We sent a text message saying we were tracking it and filing a report, to please return the phone back to the house. We tried to call again - the phone was shut back off.
We were unable to track the phone after that and eventually called At&t to have the phone shut off and suspended from the network.
We filed a police report with the Burbank PD and also filed a report with Sears. Sears hung up on us three times when trying to make the report and the last person I spoke with Supervisor Alex ID # 8167058 first accused my daughter of maybe not knowing what she was talking about and then scoffed at her and said he was just the customer service department what did she expect him to do about it. A 'report' had been filed and someone would eventually contact us.
DO NOT EVER get Sears technician or their service agreements. We thought we were protected and we were wrong. We never expected a technician to steal from us like that and Sears has treated this as casually as possible.
AVOID #SEARS at all costs.
Sears took my money then told me a treadmill was out of stock. They lied to me several times, and refused to take a complaint over the phone.
I went into Sears and used their why not lease it option since I was in a hurry to purchase a lawn mower. Mine had just broken and I needed to get my grass cut. I purchased the weed eater cash and used their why not lease it plan on the mower. The mower's price was $400-450, and I have since paid over double the amount of the purchase price. I called the company and advised them that I wanted to exercise my buyout option on the mower. I got the price of $186 to pay it out after I had made 10 payments of 62.71. I accept the fact that after the first lease went out, I did not buyout when I needed to so I accepted that and carried on.
The second time I called and spoke with a female who I told once I got paid I was going to buy it out. When I called to actually pay it, the phone number I dialed hung up on me twice!!! I am contacting my bank to reverse the charges and I will buy out at the price I was given or I will stop the payments all together until they contact me in person. I believe that when you have leased and paid over the amount of the product, they should allow you to have the merchandise since they have received more than what they would have gotten if I had bought it outright
In addition, it looks like there has been several class action law suits regarding the Kenmore Elite Oasis He washer over the past several years. Class action law suit filed in Madison County circuit court, case number: 10-L-203 and the Tietsworth Class Action federal case CV-09-288-JF/HRL. There may be other class action law suits out there that we may not be aware of also. As of today, we are not part of any one of these class action law suits filed against Sears. We are simply asking Sears to either refund or replace this defective washer with another washer. Since we no longer have this washer in our possession, we assume that the refund is a better option at this point.
We also called the Sears recall department and it looks like there is a recall on a similar model but not on the model we owned. So, there was nothing they could do for us.
As far as the dryer is concerned, we have had several problems with it also. We have had to replace the ""Catch"" (Part no: W10111905) for the dryer door several times already. The ""Catch"" is defective and it breaks all the time. There is also a problem with the drying cycles. When we set it to ""Normal"" cycle, it works for a few minutes and then stops. However, if we do ""Timed"" drying cycle then it works fine. It seems to me that there is a ""bug"" with the ""Normal"" cycle timing in the controller board that controls the machine. The dryer issues are not as irritating as the washer issues we have had. We still have this dryer in our possession and we just don't use the ""normal"" cycle. We also have had to replace the door seal for the dryer part no: W10239307.
We wrote a letter and escalated this case all the way up to the current CEO of Sears (Edward Lampert) and somehow our letter was routed down to one of their executive case managers who responded by stating that they could not help us with a washer we no longer owned. This is completely absurd! They already settled a case relating to this washer in the state of California and for them to think that we were not financially damaged is absurd. We now have unmatched set of washer/dryer and more importantly it was replaced prematurely. The problems with the dryer was not addressed at all. If they think I will give my business to them in the future, they are sadly mistaken. We realize that they don't manufacture the appliances that they sell but ultimately they are responsible for what they sell. They are far far from achieving six sigma as far as the appliances are concerned. They have a lot to learn about how to treat a customer!