I purchased a Whirlpool refrigerator, bottom freezer model # GI6FDRXXY010 from Sears in April 2013. Around approximately May 15, 2015 I noticed that my refrigerator was leaking water from the bottom. I called Sears Home Services and on approximately May 20, 2015 they sent out an A&E Factory repairman. The repairman was in my home about 20-30 minutes. He melted all the ice in the bottom of the freezer and showed me a small black piece that was filled with lint and dust and sticking together, unable to open as he said it should. He said the best fix was to just completely remove this piece and I wouldn't have any more issues.
The repairman told me that even though he had only been there a short period of time, the cost would be $264, and however, I had options. He stated that I could purchase a home warranty through Sears at $54.99 a month that would cover everything in my house including all appliances as well as the heating and air conditioning and that I could cancel this warranty at any time. He stated that my particular fridge was known for the control board going up which would cost approximately $800-$950. He stated if I purchased the warranty I would receive a discount in addition to the 20% off coupon I already had and the price would only be $116. I purchased the warranty and paid the $116. The fridge stopped leaking.
About two weeks later, upon my return from the grocery store I noticed that the food in my freezer had thawed, water was leaking from the ice maker and the fridge and freezer were not as cold as they should be. It immediately appeared to me that the refrigerator was no longer getting cold. I called Sears Home Services twice that night. The first time I waited on hold for 90 minutes before I hung up, the second time 45 minutes until I was finally able to speak with someone. The representative set me up with an appointment the next day. I put all of my food from the refrigerator and freezer in coolers and filled them with ice I purchased from the store ($40).
The next day my boyfriend stayed home from work in order to try to get this problem resolved in an effort to save our food. The same repairman from A&E Service Factory returned. He told my boyfriend that the control board had went up, the cost was $450 or he could wait until the warranty went into effect in two weeks (there is a 30 day waiting period from purchase date) and only pay a $60 deductible. He told us to unplug the refrigerator and let it defrost and after 24 hours to turn it back on. He said the refrigerator would then work and should last the two weeks but then it would still need to be repaired. We unplugged the refrigerator and let it defrost.
We went and bought dry ice ($50) to try to keep our food cold another 24 hours until we could plug the refrigerator back in. The next day we plugged the refrigerator back in. The refrigerator reached approximately 65 degrees and the freezer reached approximately 40 degrees. A refrigerator should be around 35 degrees and a freezer 0-5 degrees. We threw most of the food away and decided to wait the two weeks. We purchased a chest freezer ($169) during the mean time and kept some food in there. Over the next two weeks I checked the freezer temperature daily using a thermometer, it seemed to get warmer with time.
On June 17, 2015 the day my warranty went into effect I called Sears Home Warranty. After calling many time and being placed on hold for 40 minutes or more each time I was finally able to speak to someone. I was able to file a claim and the Sears representative set me up an appointment with Dobbins Appliance Repair the next morning. Again, my boyfriend missed work in an effort to finally get our refrigerator fixed. The service man was supposed to arrive between 8am-12pm (June 18) and finally arrived closer to 12:30. The two men asked my boyfriend for an extension cord for the hair dryer they were using to melt the ice as they did not have one.
Sine we did not have one either they had to turn the refrigerator around closer to the electrical receptacle. They melted the ice and quickly diagnosed the problem, there was a wire disconnected from the defroster and the evaporator fan was bad. The reconnected the wire and stated that they would have to order the fan which they did not believe would be covered by the warranty. My boyfriend paid the $60 deductible and they said someone would be in contact with me to install the new evaporator fan once the part came in.
The refrigerator began to get cold again but the freezer was still not as cold as it should be, it was approximately 22 degrees at this point. The next morning (June 19) I called Dobbin’s Appliance Repair to find out exactly what would happen next. I was told that they would send off a report to Sears Home Warranty and once the new part was authorized with 24-48 hours it would be ordered and they would contact me with a date to install the new part. I addressed my concerns with the person on the phone about how the repairman were not prepared for the job and did not have the proper tools they should have had, such as an extension cord and a steamer to melt the ice.
On June 25, 2015, a week after the repairmen came to my home, I still had not heard back from anybody regarding my refrigerator. I called Dobbin’s Appliance Repair to get the status of the part. I was told that the report should have been sent out the next day on June 19th but it was not sent out until June 20th and then it would have been 24-28 hours and that the earliest the part could have been ordered was June 22nd. I reminded the man on the phone that it was now June 25th and I had no new information regarding my fridge. I asked them to follow up with Sears regarding the part. He assured me they would follow up and give me a call back the next day.
A 30 minutes later I received a phone call from Sears Home Warranty stating that the part would not be covered because I called in on the day that the warranty went into effect. I expressed my frustrations and concerns with the woman who called from Sears and she gave me some a few phone numbers to call. I called one of the phone numbers a few hours later and it was A&E factory. I informed the representative that I had a complaint and asked if she could help me. She said she could and I told her the sequence of events as stated above. She said she was unable to help me and transferred me to another number.
The number I was transferred was Sears Corporate Compliance department. I asked the man on the phone could he help me and he said that he could. One again I told him the sequence of event. I stated the following concerns:
Was the price of the original repair supposed to be $264 or do these repair men receive commission for selling me the home warranty?
How did the defrost wire become disconnected? The only person to touch the inside of the refrigerator was the A&E Factory repairman.
He told me a control board would break and two weeks later when he returned he said the control board was broke.
The second company said it was a defrost wire and an evaporator fan. Who do I believe? Both of these companies were sent out by Sears.
The representative from the Sears Corporate Complaint department agreed that this was an unfortunate series of events. He put me on hold while he contacted Sears Home Warranty. Over the course of 48 minutes I sat on hold while he intermittently checked back in to assure me he was still on hold. Finally, the representative came back on and said he could not get in touch with them but he could send a repairman out. I agreed and told him that all I want is my refrigerator fixed. At first he said I may have to pay a deductible. I stated that I was not paying Sears another dime of my money. At this point I had paid Sears $116 for the original repair, $110 for two months of the home warranty, and a $60 deductible. He said that he would put it in as a no charge repair and so I agreed. We set up the appointment for two days later on Saturday June 27th.
On Saturday June 27th, the same A&E Factory repairman that had come to my home the first two times, arrived. I told him what the other repairmen had said and after taking it apart and looking at it he agreed that the evaporator fan was bad. He said that he was supposed to collect $105 from me. I told him I was not supposed to be charged. He called Sears Home Warranty and explained that this was not an issue when I purchased the warranty from him in May. To my knowledge he did not talk to anyone at the Sears Corporate Complaint department that day. He said that the fan would be $350 and they told him to collect $105 from me at that time. I explained that this visit was supposed to be free of charge and he said he understand and he left.
In late 2010 Sears was contracted to replace my heating and cooling system. It went out yesterday amd I had a technicaian take a look. They (Sears) installed the freon hard line in front of a filter they did not even tell me existed. It is impossible to remove and in the five years has become clogged resulting in the failure of the blower motor. The drain lines I paid for new are all wrong and they removed and did not replace the fuse box but instead hard wired the unit. They were responsible for any city permits and inspections and never sent anyone which if they had the system as installed would not have passed. Looking for an attorney to take this case in that I cannot get anyone from Sears to answer the phone or return calls.
On the 10th of February I took my computorized sewing/embroidery machine to the Sears store at the Treasure Coast Mall for repairs. It was the 8th time it was sent for the same problem. The service dept. there requested a replacement if they could not repair it properly. March 17th we received a phone call from the repair dept. stating that the machine was being replaced and would be sent directly to our home.
By the 27th on March no machine was delivered, I called repair services and told them that the machine had not been delivered and we were traveling to our home in Ohio and would they delivery it there. I was told that the machine was not delivered ato the Florida address so yes they could send it to Ohio.
April 6th and no machine, I called the Sears store in Ohio and was connected to the sewing machine repair department. I spoke to someone named Doug at 888-391-8867, I explained to him what had happened and he look into the situation. I was then transferred to the Carry In Department and was given their number in case I got disconnected, 30 minutes have gone by. Erica at 888-496-1358, I once again explained the situation and she said I needed to be connected to the Warranties Dept. I wasn't given their number and after 20 minutes I was disconnected.
April 13th I called the 888-391-8867 and spoke to Nick. I explained the situation and Nick checked with and see what t. The Supervisor said that it was already delivered. I asked if they could check and see where it was sent. I was told it was sent to the store at 309 Guilford Road, this is my home address in Ohio. I conveyed this information to Nick, who put me on hold while he spoke to his supervisor once again. I was disconnected after 20 minutes on hold. I called repair again and spoke to someone else who sent me to the carry in dept. and spoke to Joey, where I explained the situation and was put on hold again while they looked on the computer to see what was said prior to me speaking to him. He said he would put me through to warranties. I had been on the phone for 3 hrs. and wanted the complaint department. I was put on hold and once again disconnected after 20 minutes. My husband said to just give it a rest because he was getting angry.
April 20th we took a trip to the Mall Sears Store in Elyria. The gentleman in the pick up department couldn't find any record that it was sent to their store. The store manager got involved and had him call and see if they had a tracking number for the Sewing/Embroidery machine. They(Repair) would not give him any information because he was me or my husband.
We cleared our Ohio house and returned to Florida on May 9th. It took us a few day to unload our possessions.
May 11th we went to the Sears Store at the Treasure Coast Mall in Jensen Beach,FL. The gentleman in the pick-up department found no machine sent to them. I was explaining the situation to him when the store manager appeared.She advised him to call the repair dept.and see what he can do. He got through to someone named Lina who put in written a request for verification that the Sewing/Embroidery machine was sent, and we would get a reply within 24 hours.
May 14th Jennifer, from the warrenties department call saying the young man that called us from the repair department was fired, the machine was on back order then and one would be delivered either Friday or Monday. Monday a machine was at our door. Due to pryor commitments I was unable to set up the machine till yesterday.
May 21st I called 888-391-8867, after explaining that the machine that they sent me was not a sewing/embroidery machine,it is just an embroidery machine.The machine that I gave Sears to repair was a Sewing/Embroidery Machine. They sent me to Rachel at 888-496-1358. I explained to her that it was not comparable to the machine that I gave them. She said if I returned the machine I would not receive another machine like mine was. My husband paid $1400.00 several years ago for my machine and they send me one that cost $600.+ that only embroiderys. What can I do now?
Our refrigerator was leaking water from underneath. More than a week in advance, I called Sears Home Services in order to schedule a repair. We have bought every major appliance in our home from Sears, and it was the first name that came to mind when needing this repair. What a mistake!
The repairman was scheduled to come to our home between 12:45 and 2:45 on Saturday, May 9. My husband and I were working around our home, the garage door was open, cars were in the driveway, and everyone was home. I was painting and could not get to the phone when it rang, but I got to the phone within two minutes of the missed call. It was the repairman saying that he was at our home and nobody was there. I called the number he called from immediately. He did not answer. I called again. No answer. My husband called and left a message.
Furious, I called Sears Home Services. We were told that the repairman had come to the home, that nobody was there, and that he went on to the next call. I said that this was IMPOSSIBLE. We were all home, the garage door was wide open, the doorbell works just fine... Nobody had come to our home. Plus, the missed call was returned in less than five minutes, and the repairman did not answer the phone. I told them that we had this appointment scheduled for over a week and my expectation was that Dispatch would get on the phone with this guy and tell him to get his behind back to our house.
We were informed that he was already on his way to the next appointment.
We believe with 100% firmness that since he was scraping the edge of the service call window, this guy decided that he did not want to work quite this late on a Saturday, and he simply blew off our service call. He is LYING through his teeth that he showed up and we were not home. It is literally impossible that he knocked or rang and we did not hear him, as our dog goes positively insane when anyone even walks by our home on the sidewalk. When anyone comes to the front door, she practically goes through the glass to try to get to them. She never moved from her customary spot in the living room. Nobody came to our door. The guy is flat-out lying.
When I talked to a manager at the 866-878-2230 number, I was told that there was no way to get anyone out to repair our refrigerator, that they would have to reschedule for TUESDAY. This is also ridiculous. If Sears wanted to keep a customer, they would get someone out today or even tomorrow, on Sunday. Would it potentially cost them more money? Of course. But this is their fault, not ours. We were home, ready and waiting for our refrigerator to be repaired. Fred (the name of the guy who did not show) simply lied. However, Sears said that there was no other option and wanted to reschedule.
I elected to call another repair service. I selected one that is local and that actually cares about customers. After having used Sears to purchase thousands upon thouands of dollars in appliances, I will now go to Best Buy. Sears will not get another dime of our money.
Sears had a stated guarantee to install a hot water tank by noon they had sent a company in which we had a despitute (second Party American Home Servicing in which We believe Sears violated the Privacy Service Contract and American Home Servicing was Very LATE wand tried Price gouging in Our Home wanting to add another 600.00 needless to say they where dismissed and sent off the property
Sales personnel stated multiple times that SEARS would reimburse cost of any damage caused by airconditioning technicians. Damage in the amount of $213.30 has never been paid.
The damage was to the home security system that their supervisor promised to pay several times. Airconditioner installation and damage occured on the same day in March 2014. Copies of the alarm system bill were sent and received by their supervisor. Multiple times they have promised to make payment.
SEARS Home Improvement Products Job Number: 16939122 San Diego
Never ever use Sears for ANYTHING!! They are rip-off a-holes! They advertise they fix ALL riding mowers, so I made an appointment. The guy came out and said theyd have to order parts. After a considerable wait, he came back to put the parts on and said one of the belts they sent was wrong. Said he put the right numbers in the computer but the computer changed it and they sent the wrong one. He called around, went a few miles to get one he thought would fit, and it wouldn't fit, either. Called around some more. Had put on one of the two belts and the tire. His boss was tired of him messing with it and he needed to go to the next repair call, so his boss told him to take the stuff back off and tell me they cant fix it coz they cant get the parts! That he'd already spent too much time on it, and time is money. So he took off the tire and belt. I know they did have the belt! Since the repair guy said he put in the right number on the computer for it, that means they had the belt, even though they sent the wrong one! It also showed he had a belt like that in his van, yet he couldnt find it.
I had already paid $306 so far out of $466, the rest to be paid upon completion of the job.......and now they want to only refund me $211 and keep $105 for the service call. The repair guy said to call their customer advocate people and raise cane, since that isn't fair, because THEY canceled ME.....I didn't cancel them or decline the repair, I wanted it fixed, and had waited a long time for them to come and fix it. THEY walked away from the job! Its not like I called them out here then changed my mind and canceled! If I had, then I could understand having to pay the "trip-charge" (as they called it) anyway. THEY decided not to spend anymore time on it, even though they could have fixed it! My grass is knee-deep!! Cant find anyone who does mowing on the side to mow it, and cannot afford $100-$150-a-week mowing service on my almost 1-acre rented lot, as I am on Disability.They had claimed they fix ALL KINDS of mowers, and Troy-Bilt is a pretty popular and common mower, then they say they don't have the part, so that's not MY fault. THEY decided not to spend any more time on it, so I shouldn't be charged the service call, because that goes along with them REPAIRING IT, which they didn't do! Quite a racket they have there! What a scam! Advertise you fix all mowers, then go out to their house, say you cant get parts, and make them pay $105 anyway! Wow! That is just plain THEFT! And they required over 3/4 the money up-front, that way they always keep their service call money even if they dont deserve it!
The guy that came out gets paid the same whether I get refunded the service call or not, and he deserves his paycheck. He was young, has been with them 3 months, was not partnered with anyone, and was sent out alone! That surprised me. He worked hard, in the sun, and even though it was just 82 degrees, he nearly got sick from the sun, and the stress of Sears rushing him. I felt bad for him. But he was a dear. He told me to fight for the service call to be refunded because they are doing me wrong, because his boss was the one who decided to cancel the repair, not me, its not my fault, and they are leaving me in the lurch.......told me to call Sears customer advocacy, and fight for it. Said he was 99% sure I'd easily get it ALL refunded. Yeah, right. He gave me a number, which got me a recorded menu, none of the choices of which was even close to what I needed. I looked up a number online, it still wasn't the right department, so I got switched about 4 times in all (all 4 were rude black women with attitudes), but I explained it and over and my objections, and got hung up on twice after being on hold at least 20 minutes both times. I was so mad, coz I KNOW they left me rotting on hold with no intention of picking it back up! A-HOLES FROM H***. Guess they think its funny when they do that to customers. WORST COMPANY TO DEAL WITH E-V-E-R!!! Theiving, scamming, lying, smart-aleck, rude, mean, deceptive, fraudulent, underhanded company, all of whom have the worst attitude and ethics I have ever seen! Except for Direct TV and DISH......they tie!
But I kept calling back. FINALLY got a fairly civil woman, Donna, who said they have to wait for the serviceman's final notes on it at the end of the day, and to call back tomorrow, and gave me a case #, her name, menu #, and the direct phone number so I could avoid recorded menus. So, I did. The woman I got with that number was Angel, and said they cant put any specific person on the phone. I told her I was calling back like I was told to yesterday, and told her about my case. She rudely claimed I could not have been told to call back today, but I was. They can check their recorded phone call frim yesterday and see. She kept being so mean and rude, even after I told her she doesnt need to be such a smart-aleck. Another attitude-y black woman, by the way she talked. What is it with all those chip-on-the-shoulder attitudes??? No wonder you mbw cant keep men, its because of your hateful, mean attitudes, and no wonder all the black dudes want white women who know how to treat people! Angel is no angel by any means, its just her name, LOL! What a bee-otch! She should not be working with customers, much less in the Customer Solutions Department!!
Even if I get the whole amount refunded, I am still left with knee-high grass after waiting so long TWICE on Sears just to get all this BS, have no one to cut it, I wont and cant pay $150 a week to a mowing "service", cant find anyone who does it on the side, have no way to take it to a shop for repair, and don't have the money for a new mower. No wonder Sears is going out of business!! I hope ALL those rude people lose their jobs, I hope Sears goes belly-up, and I hope they get in trouble for scams like these, just like when they got in trouble for ripping off customers left & right in their automotive departments, lying to customers, over-charging, telling them they needed things they didn't, switching parts on them, selling used car batteries and charging for supposedly new ones, etc!! THEIVES PLAIN & SIMPLE!!!!! They can all kiss my U-KNOW-WHAT!!!
Sears Home Services Reviews
I purchased a Whirlpool refrigerator, bottom freezer model # GI6FDRXXY010 from Sears in April 2013. Around approximately May 15, 2015 I noticed that my refrigerator was leaking water from the bottom. I called Sears Home Services and on approximately May 20, 2015 they sent out an A&E Factory repairman. The repairman was in my home about 20-30 minutes. He melted all the ice in the bottom of the freezer and showed me a small black piece that was filled with lint and dust and sticking together, unable to open as he said it should. He said the best fix was to just completely remove this piece and I wouldn't have any more issues.
The repairman told me that even though he had only been there a short period of time, the cost would be $264, and however, I had options. He stated that I could purchase a home warranty through Sears at $54.99 a month that would cover everything in my house including all appliances as well as the heating and air conditioning and that I could cancel this warranty at any time. He stated that my particular fridge was known for the control board going up which would cost approximately $800-$950. He stated if I purchased the warranty I would receive a discount in addition to the 20% off coupon I already had and the price would only be $116. I purchased the warranty and paid the $116. The fridge stopped leaking.
About two weeks later, upon my return from the grocery store I noticed that the food in my freezer had thawed, water was leaking from the ice maker and the fridge and freezer were not as cold as they should be. It immediately appeared to me that the refrigerator was no longer getting cold. I called Sears Home Services twice that night. The first time I waited on hold for 90 minutes before I hung up, the second time 45 minutes until I was finally able to speak with someone. The representative set me up with an appointment the next day. I put all of my food from the refrigerator and freezer in coolers and filled them with ice I purchased from the store ($40).
The next day my boyfriend stayed home from work in order to try to get this problem resolved in an effort to save our food. The same repairman from A&E Service Factory returned. He told my boyfriend that the control board had went up, the cost was $450 or he could wait until the warranty went into effect in two weeks (there is a 30 day waiting period from purchase date) and only pay a $60 deductible. He told us to unplug the refrigerator and let it defrost and after 24 hours to turn it back on. He said the refrigerator would then work and should last the two weeks but then it would still need to be repaired. We unplugged the refrigerator and let it defrost.
We went and bought dry ice ($50) to try to keep our food cold another 24 hours until we could plug the refrigerator back in. The next day we plugged the refrigerator back in. The refrigerator reached approximately 65 degrees and the freezer reached approximately 40 degrees. A refrigerator should be around 35 degrees and a freezer 0-5 degrees. We threw most of the food away and decided to wait the two weeks. We purchased a chest freezer ($169) during the mean time and kept some food in there. Over the next two weeks I checked the freezer temperature daily using a thermometer, it seemed to get warmer with time.
On June 17, 2015 the day my warranty went into effect I called Sears Home Warranty. After calling many time and being placed on hold for 40 minutes or more each time I was finally able to speak to someone. I was able to file a claim and the Sears representative set me up an appointment with Dobbins Appliance Repair the next morning. Again, my boyfriend missed work in an effort to finally get our refrigerator fixed. The service man was supposed to arrive between 8am-12pm (June 18) and finally arrived closer to 12:30. The two men asked my boyfriend for an extension cord for the hair dryer they were using to melt the ice as they did not have one.
Sine we did not have one either they had to turn the refrigerator around closer to the electrical receptacle. They melted the ice and quickly diagnosed the problem, there was a wire disconnected from the defroster and the evaporator fan was bad. The reconnected the wire and stated that they would have to order the fan which they did not believe would be covered by the warranty. My boyfriend paid the $60 deductible and they said someone would be in contact with me to install the new evaporator fan once the part came in.
The refrigerator began to get cold again but the freezer was still not as cold as it should be, it was approximately 22 degrees at this point. The next morning (June 19) I called Dobbin’s Appliance Repair to find out exactly what would happen next. I was told that they would send off a report to Sears Home Warranty and once the new part was authorized with 24-48 hours it would be ordered and they would contact me with a date to install the new part. I addressed my concerns with the person on the phone about how the repairman were not prepared for the job and did not have the proper tools they should have had, such as an extension cord and a steamer to melt the ice.
On June 25, 2015, a week after the repairmen came to my home, I still had not heard back from anybody regarding my refrigerator. I called Dobbin’s Appliance Repair to get the status of the part. I was told that the report should have been sent out the next day on June 19th but it was not sent out until June 20th and then it would have been 24-28 hours and that the earliest the part could have been ordered was June 22nd. I reminded the man on the phone that it was now June 25th and I had no new information regarding my fridge. I asked them to follow up with Sears regarding the part. He assured me they would follow up and give me a call back the next day.
A 30 minutes later I received a phone call from Sears Home Warranty stating that the part would not be covered because I called in on the day that the warranty went into effect. I expressed my frustrations and concerns with the woman who called from Sears and she gave me some a few phone numbers to call. I called one of the phone numbers a few hours later and it was A&E factory. I informed the representative that I had a complaint and asked if she could help me. She said she could and I told her the sequence of events as stated above. She said she was unable to help me and transferred me to another number.
The number I was transferred was Sears Corporate Compliance department. I asked the man on the phone could he help me and he said that he could. One again I told him the sequence of event. I stated the following concerns:
Was the price of the original repair supposed to be $264 or do these repair men receive commission for selling me the home warranty?
How did the defrost wire become disconnected? The only person to touch the inside of the refrigerator was the A&E Factory repairman.
He told me a control board would break and two weeks later when he returned he said the control board was broke.
The second company said it was a defrost wire and an evaporator fan. Who do I believe? Both of these companies were sent out by Sears.
The representative from the Sears Corporate Complaint department agreed that this was an unfortunate series of events. He put me on hold while he contacted Sears Home Warranty. Over the course of 48 minutes I sat on hold while he intermittently checked back in to assure me he was still on hold. Finally, the representative came back on and said he could not get in touch with them but he could send a repairman out. I agreed and told him that all I want is my refrigerator fixed. At first he said I may have to pay a deductible. I stated that I was not paying Sears another dime of my money. At this point I had paid Sears $116 for the original repair, $110 for two months of the home warranty, and a $60 deductible. He said that he would put it in as a no charge repair and so I agreed. We set up the appointment for two days later on Saturday June 27th.
On Saturday June 27th, the same A&E Factory repairman that had come to my home the first two times, arrived. I told him what the other repairmen had said and after taking it apart and looking at it he agreed that the evaporator fan was bad. He said that he was supposed to collect $105 from me. I told him I was not supposed to be charged. He called Sears Home Warranty and explained that this was not an issue when I purchased the warranty from him in May. To my knowledge he did not talk to anyone at the Sears Corporate Complaint department that day. He said that the fan would be $350 and they told him to collect $105 from me at that time. I explained that this visit was supposed to be free of charge and he said he understand and he left.
In late 2010 Sears was contracted to replace my heating and cooling system. It went out yesterday amd I had a technicaian take a look. They (Sears) installed the freon hard line in front of a filter they did not even tell me existed. It is impossible to remove and in the five years has become clogged resulting in the failure of the blower motor. The drain lines I paid for new are all wrong and they removed and did not replace the fuse box but instead hard wired the unit. They were responsible for any city permits and inspections and never sent anyone which if they had the system as installed would not have passed. Looking for an attorney to take this case in that I cannot get anyone from Sears to answer the phone or return calls.
On the 10th of February I took my computorized sewing/embroidery machine to the Sears store at the Treasure Coast Mall for repairs. It was the 8th time it was sent for the same problem. The service dept. there requested a replacement if they could not repair it properly. March 17th we received a phone call from the repair dept. stating that the machine was being replaced and would be sent directly to our home.
By the 27th on March no machine was delivered, I called repair services and told them that the machine had not been delivered and we were traveling to our home in Ohio and would they delivery it there. I was told that the machine was not delivered ato the Florida address so yes they could send it to Ohio.
April 6th and no machine, I called the Sears store in Ohio and was connected to the sewing machine repair department. I spoke to someone named Doug at 888-391-8867, I explained to him what had happened and he look into the situation. I was then transferred to the Carry In Department and was given their number in case I got disconnected, 30 minutes have gone by. Erica at 888-496-1358, I once again explained the situation and she said I needed to be connected to the Warranties Dept. I wasn't given their number and after 20 minutes I was disconnected.
April 13th I called the 888-391-8867 and spoke to Nick. I explained the situation and Nick checked with and see what t. The Supervisor said that it was already delivered. I asked if they could check and see where it was sent. I was told it was sent to the store at 309 Guilford Road, this is my home address in Ohio. I conveyed this information to Nick, who put me on hold while he spoke to his supervisor once again. I was disconnected after 20 minutes on hold. I called repair again and spoke to someone else who sent me to the carry in dept. and spoke to Joey, where I explained the situation and was put on hold again while they looked on the computer to see what was said prior to me speaking to him. He said he would put me through to warranties. I had been on the phone for 3 hrs. and wanted the complaint department. I was put on hold and once again disconnected after 20 minutes. My husband said to just give it a rest because he was getting angry.
April 20th we took a trip to the Mall Sears Store in Elyria. The gentleman in the pick up department couldn't find any record that it was sent to their store. The store manager got involved and had him call and see if they had a tracking number for the Sewing/Embroidery machine. They(Repair) would not give him any information because he was me or my husband.
We cleared our Ohio house and returned to Florida on May 9th. It took us a few day to unload our possessions.
May 11th we went to the Sears Store at the Treasure Coast Mall in Jensen Beach,FL. The gentleman in the pick-up department found no machine sent to them. I was explaining the situation to him when the store manager appeared.She advised him to call the repair dept.and see what he can do. He got through to someone named Lina who put in written a request for verification that the Sewing/Embroidery machine was sent, and we would get a reply within 24 hours.
May 14th Jennifer, from the warrenties department call saying the young man that called us from the repair department was fired, the machine was on back order then and one would be delivered either Friday or Monday. Monday a machine was at our door. Due to pryor commitments I was unable to set up the machine till yesterday.
May 21st I called 888-391-8867, after explaining that the machine that they sent me was not a sewing/embroidery machine,it is just an embroidery machine.The machine that I gave Sears to repair was a Sewing/Embroidery Machine. They sent me to Rachel at 888-496-1358. I explained to her that it was not comparable to the machine that I gave them. She said if I returned the machine I would not receive another machine like mine was. My husband paid $1400.00 several years ago for my machine and they send me one that cost $600.+ that only embroiderys. What can I do now?
Our refrigerator was leaking water from underneath. More than a week in advance, I called Sears Home Services in order to schedule a repair. We have bought every major appliance in our home from Sears, and it was the first name that came to mind when needing this repair. What a mistake!
The repairman was scheduled to come to our home between 12:45 and 2:45 on Saturday, May 9. My husband and I were working around our home, the garage door was open, cars were in the driveway, and everyone was home. I was painting and could not get to the phone when it rang, but I got to the phone within two minutes of the missed call. It was the repairman saying that he was at our home and nobody was there. I called the number he called from immediately. He did not answer. I called again. No answer. My husband called and left a message.
Furious, I called Sears Home Services. We were told that the repairman had come to the home, that nobody was there, and that he went on to the next call. I said that this was IMPOSSIBLE. We were all home, the garage door was wide open, the doorbell works just fine... Nobody had come to our home. Plus, the missed call was returned in less than five minutes, and the repairman did not answer the phone. I told them that we had this appointment scheduled for over a week and my expectation was that Dispatch would get on the phone with this guy and tell him to get his behind back to our house.
We were informed that he was already on his way to the next appointment.
We believe with 100% firmness that since he was scraping the edge of the service call window, this guy decided that he did not want to work quite this late on a Saturday, and he simply blew off our service call. He is LYING through his teeth that he showed up and we were not home. It is literally impossible that he knocked or rang and we did not hear him, as our dog goes positively insane when anyone even walks by our home on the sidewalk. When anyone comes to the front door, she practically goes through the glass to try to get to them. She never moved from her customary spot in the living room. Nobody came to our door. The guy is flat-out lying.
When I talked to a manager at the 866-878-2230 number, I was told that there was no way to get anyone out to repair our refrigerator, that they would have to reschedule for TUESDAY. This is also ridiculous. If Sears wanted to keep a customer, they would get someone out today or even tomorrow, on Sunday. Would it potentially cost them more money? Of course. But this is their fault, not ours. We were home, ready and waiting for our refrigerator to be repaired. Fred (the name of the guy who did not show) simply lied. However, Sears said that there was no other option and wanted to reschedule.
I elected to call another repair service. I selected one that is local and that actually cares about customers. After having used Sears to purchase thousands upon thouands of dollars in appliances, I will now go to Best Buy. Sears will not get another dime of our money.
Sears had a stated guarantee to install a hot water tank by noon they had sent a company in which we had a despitute (second Party American Home Servicing in which We believe Sears violated the Privacy Service Contract and American Home Servicing was Very LATE wand tried Price gouging in Our Home wanting to add another 600.00 needless to say they where dismissed and sent off the property
Sales personnel stated multiple times that SEARS would reimburse cost of any damage caused by airconditioning technicians. Damage in the amount of $213.30 has never been paid.
The damage was to the home security system that their supervisor promised to pay several times. Airconditioner installation and damage occured on the same day in March 2014. Copies of the alarm system bill were sent and received by their supervisor. Multiple times they have promised to make payment.
SEARS Home Improvement Products Job Number: 16939122 San Diego
Never ever use Sears for ANYTHING!! They are rip-off a-holes! They advertise they fix ALL riding mowers, so I made an appointment. The guy came out and said theyd have to order parts. After a considerable wait, he came back to put the parts on and said one of the belts they sent was wrong. Said he put the right numbers in the computer but the computer changed it and they sent the wrong one. He called around, went a few miles to get one he thought would fit, and it wouldn't fit, either. Called around some more. Had put on one of the two belts and the tire. His boss was tired of him messing with it and he needed to go to the next repair call, so his boss told him to take the stuff back off and tell me they cant fix it coz they cant get the parts! That he'd already spent too much time on it, and time is money. So he took off the tire and belt. I know they did have the belt! Since the repair guy said he put in the right number on the computer for it, that means they had the belt, even though they sent the wrong one! It also showed he had a belt like that in his van, yet he couldnt find it.
I had already paid $306 so far out of $466, the rest to be paid upon completion of the job.......and now they want to only refund me $211 and keep $105 for the service call. The repair guy said to call their customer advocate people and raise cane, since that isn't fair, because THEY canceled ME.....I didn't cancel them or decline the repair, I wanted it fixed, and had waited a long time for them to come and fix it. THEY walked away from the job! Its not like I called them out here then changed my mind and canceled! If I had, then I could understand having to pay the "trip-charge" (as they called it) anyway. THEY decided not to spend anymore time on it, even though they could have fixed it! My grass is knee-deep!! Cant find anyone who does mowing on the side to mow it, and cannot afford $100-$150-a-week mowing service on my almost 1-acre rented lot, as I am on Disability.They had claimed they fix ALL KINDS of mowers, and Troy-Bilt is a pretty popular and common mower, then they say they don't have the part, so that's not MY fault. THEY decided not to spend any more time on it, so I shouldn't be charged the service call, because that goes along with them REPAIRING IT, which they didn't do! Quite a racket they have there! What a scam! Advertise you fix all mowers, then go out to their house, say you cant get parts, and make them pay $105 anyway! Wow! That is just plain THEFT! And they required over 3/4 the money up-front, that way they always keep their service call money even if they dont deserve it!
The guy that came out gets paid the same whether I get refunded the service call or not, and he deserves his paycheck. He was young, has been with them 3 months, was not partnered with anyone, and was sent out alone! That surprised me. He worked hard, in the sun, and even though it was just 82 degrees, he nearly got sick from the sun, and the stress of Sears rushing him. I felt bad for him. But he was a dear. He told me to fight for the service call to be refunded because they are doing me wrong, because his boss was the one who decided to cancel the repair, not me, its not my fault, and they are leaving me in the lurch.......told me to call Sears customer advocacy, and fight for it. Said he was 99% sure I'd easily get it ALL refunded. Yeah, right. He gave me a number, which got me a recorded menu, none of the choices of which was even close to what I needed. I looked up a number online, it still wasn't the right department, so I got switched about 4 times in all (all 4 were rude black women with attitudes), but I explained it and over and my objections, and got hung up on twice after being on hold at least 20 minutes both times. I was so mad, coz I KNOW they left me rotting on hold with no intention of picking it back up! A-HOLES FROM H***. Guess they think its funny when they do that to customers. WORST COMPANY TO DEAL WITH E-V-E-R!!! Theiving, scamming, lying, smart-aleck, rude, mean, deceptive, fraudulent, underhanded company, all of whom have the worst attitude and ethics I have ever seen! Except for Direct TV and DISH......they tie!
But I kept calling back. FINALLY got a fairly civil woman, Donna, who said they have to wait for the serviceman's final notes on it at the end of the day, and to call back tomorrow, and gave me a case #, her name, menu #, and the direct phone number so I could avoid recorded menus. So, I did. The woman I got with that number was Angel, and said they cant put any specific person on the phone. I told her I was calling back like I was told to yesterday, and told her about my case. She rudely claimed I could not have been told to call back today, but I was. They can check their recorded phone call frim yesterday and see. She kept being so mean and rude, even after I told her she doesnt need to be such a smart-aleck. Another attitude-y black woman, by the way she talked. What is it with all those chip-on-the-shoulder attitudes??? No wonder you mbw cant keep men, its because of your hateful, mean attitudes, and no wonder all the black dudes want white women who know how to treat people! Angel is no angel by any means, its just her name, LOL! What a bee-otch! She should not be working with customers, much less in the Customer Solutions Department!!
Even if I get the whole amount refunded, I am still left with knee-high grass after waiting so long TWICE on Sears just to get all this BS, have no one to cut it, I wont and cant pay $150 a week to a mowing "service", cant find anyone who does it on the side, have no way to take it to a shop for repair, and don't have the money for a new mower. No wonder Sears is going out of business!! I hope ALL those rude people lose their jobs, I hope Sears goes belly-up, and I hope they get in trouble for scams like these, just like when they got in trouble for ripping off customers left & right in their automotive departments, lying to customers, over-charging, telling them they needed things they didn't, switching parts on them, selling used car batteries and charging for supposedly new ones, etc!! THEIVES PLAIN & SIMPLE!!!!! They can all kiss my U-KNOW-WHAT!!!