Today i had uploaded a sample video to their website. A guy named "bill" replied to my email and kept saying multiple times i was in a tunnel while i was filming. I told him multiple times i was on a dark interstate and not a tunnel. He proceeds to basically calling me a liar because he had 3 other people give their opinions on the video. I then sent him yet another email telling him that i was the driver and i wasnt in any tunnel. Tunnels dont have mile markers in them. He then replied again telling me to not communicate with them anymore and then told me to learn English. This guy is unprofessional, argumentative, and combative. If this is how ythey treat customers and run their business i want them exposed for what they are. Also i want my money back.
This report is for SecuritySystems.com. I had a problem viewing video from a dash camera that I purchased from this company a few days before this incident.
I sent Bill Mullen an email explaining the error messages that I was getting. I thanked him in advance for his help. His response was to install another video player VLC. I tried that and tried Quick Tme video player and neither of them worked.
I then sent another email and told him that both programs failed. His response: go find a teenager that is more computer savy than I am. Please do not respond back that you are a computer consultant, software engineer...etc. The problem is YOUR computer. Try formatting the memory card.
My response back to him: I am returning the dash camera. Bill claims that my Windows 8 and my Windows 7 computer is faulty and it is my problem. I find that very insulting! And I did work in IT for 34 years and I know what I am doing with computers.
His response: There is nothing wrong with your camera. It is your computer. You certainly responded as we expected. IT tech 34 yrs.
His next email was sent to me and a guy named Warren. Another condesending email. I assume Warren works at this company.
Warren: Please have your IT Dept review this email. I explained to the customer that the problem was his computer not the camera. What do you think? I will forward your response to the customer or you can respond to him directly. Please feel free to use technical veribige as he states he is a 34 yrs IT professional.
This guy Bill Mullen needs to go to a customer service class. He blames the customers and does not try to trouble shoot the problem.
I found several complaints on the Better Business Bureau web site.
SecuritySystems.Com Reviews
Today i had uploaded a sample video to their website. A guy named "bill" replied to my email and kept saying multiple times i was in a tunnel while i was filming. I told him multiple times i was on a dark interstate and not a tunnel. He proceeds to basically calling me a liar because he had 3 other people give their opinions on the video. I then sent him yet another email telling him that i was the driver and i wasnt in any tunnel. Tunnels dont have mile markers in them. He then replied again telling me to not communicate with them anymore and then told me to learn English. This guy is unprofessional, argumentative, and combative. If this is how ythey treat customers and run their business i want them exposed for what they are. Also i want my money back.
This report is for SecuritySystems.com. I had a problem viewing video from a dash camera that I purchased from this company a few days before this incident.
I sent Bill Mullen an email explaining the error messages that I was getting. I thanked him in advance for his help. His response was to install another video player VLC. I tried that and tried Quick Tme video player and neither of them worked.
I then sent another email and told him that both programs failed. His response: go find a teenager that is more computer savy than I am. Please do not respond back that you are a computer consultant, software engineer...etc. The problem is YOUR computer. Try formatting the memory card.
My response back to him: I am returning the dash camera. Bill claims that my Windows 8 and my Windows 7 computer is faulty and it is my problem. I find that very insulting! And I did work in IT for 34 years and I know what I am doing with computers.
His response: There is nothing wrong with your camera. It is your computer. You certainly responded as we expected. IT tech 34 yrs.
His next email was sent to me and a guy named Warren. Another condesending email. I assume Warren works at this company.
Warren: Please have your IT Dept review this email. I explained to the customer that the problem was his computer not the camera. What do you think? I will forward your response to the customer or you can respond to him directly. Please feel free to use technical veribige as he states he is a 34 yrs IT professional.
This guy Bill Mullen needs to go to a customer service class. He blames the customers and does not try to trouble shoot the problem.
I found several complaints on the Better Business Bureau web site.