It's terrible to be taken advantage of. We live in the United States where consumers should have protection from scam companies and companies who do not deliver products as promised!
We made our order 20 weeks ago today. The 2-5 week promise in BS! No one will answer your emails, return your calls or respond to the "support ticket" you enter online. This is completely unacceptable behavior from anyone who does business with the public! Our demands for a refund have not been returned or acknowledged. The only responses we get are excuses! Save yourself the trouble and buy from a big box store as they have accountability and honesty!
It is now my life's mission for this company and individual's to be prosecuted and SHUT DOWN!
The company is ran by Frank Lamark and supposedly sells RTA kitchen cabinets. I actually talked to him on the phone and placed an order after which they stole 3324.63 from my bank account. They only accept bank numbers for a reason - b/c they steal money from your bank account. After 2 months of waiting, I realized they are a scam, on BBB, and that he has companies under several names, all internet trying to sell kitchen cabinets.
There are dozens of BBB reports on shopRTAcabinets.com, cabinetsdirectRTA.com, rta-cabinets.net - amazingly these sites are still up but I will be working on getting them shut down.
On 5/7/14 I ordered our cabinets through Frank by electronic check. Shop RTA does not take credit cards "in order to pass the savings along to the consumer". The 2-5 week delivery was a bit long but the cabinets were pretty and affordable. The week before the 5 week promised delivery date we tore out part of our kitchen to get ready for delivery. 5 weeks came and went. I contacted Shop RTA by phone and email starting 6/13/14 every business day. Their voice mail claimed that they would contact you within one business day. To this day 8/5/14 they have never returned a call. Now their voice mail claims that they will handle all correspondence by email. On 6/18/18 I sent an email saying that I would be getting a hold of the BBB if I did not hear from them.
Shop RTA them contacted me by email and said that they didn't have our lower cabinets but could seems our uppers. I suggested they substitute another cream maple cabinet and I was told that was unacceptable to them because it was 3x as much and that they could send me a refund. I replied that was fine, when could I expect my refund? Shop RTA did not reply to any of my emails until the Chicago area BBB intervened. On 6/26/14 Shop RTA responded to my BBB complaint by saying they would send out our refund on 7/7/14 and to "allow ample time for delivery". Two weeks passedwithout a refund. Again, the BBB requested a refund (on 7/22/14) and a date it was or would be sent. Shop RTA sent an email with a pdf Chase Online Schedule a Payment with a Send by date of 7/23/14 and a deliver by date of 7/30/14. It was obviously a fake because we still have not received our refund.
Shop RTA will not answer my emails and has not responded to the BBB request for a response. They are obviously running a scam. If you are tempted to purchase cabinets through Shop RTA Cabinets please do yourself a favor and check the Chicago area BBB. Shop RTA has earned itself an "F" and the other complaints sound just like mine.
ShopRTACabinets.com Reviews
It's terrible to be taken advantage of. We live in the United States where consumers should have protection from scam companies and companies who do not deliver products as promised!
We made our order 20 weeks ago today. The 2-5 week promise in BS! No one will answer your emails, return your calls or respond to the "support ticket" you enter online. This is completely unacceptable behavior from anyone who does business with the public! Our demands for a refund have not been returned or acknowledged. The only responses we get are excuses! Save yourself the trouble and buy from a big box store as they have accountability and honesty!
It is now my life's mission for this company and individual's to be prosecuted and SHUT DOWN!
The company is ran by Frank Lamark and supposedly sells RTA kitchen cabinets. I actually talked to him on the phone and placed an order after which they stole 3324.63 from my bank account. They only accept bank numbers for a reason - b/c they steal money from your bank account. After 2 months of waiting, I realized they are a scam, on BBB, and that he has companies under several names, all internet trying to sell kitchen cabinets.
There are dozens of BBB reports on shopRTAcabinets.com, cabinetsdirectRTA.com, rta-cabinets.net - amazingly these sites are still up but I will be working on getting them shut down.
On 5/7/14 I ordered our cabinets through Frank by electronic check. Shop RTA does not take credit cards "in order to pass the savings along to the consumer". The 2-5 week delivery was a bit long but the cabinets were pretty and affordable. The week before the 5 week promised delivery date we tore out part of our kitchen to get ready for delivery. 5 weeks came and went. I contacted Shop RTA by phone and email starting 6/13/14 every business day. Their voice mail claimed that they would contact you within one business day. To this day 8/5/14 they have never returned a call. Now their voice mail claims that they will handle all correspondence by email. On 6/18/18 I sent an email saying that I would be getting a hold of the BBB if I did not hear from them.
Shop RTA them contacted me by email and said that they didn't have our lower cabinets but could seems our uppers. I suggested they substitute another cream maple cabinet and I was told that was unacceptable to them because it was 3x as much and that they could send me a refund. I replied that was fine, when could I expect my refund? Shop RTA did not reply to any of my emails until the Chicago area BBB intervened. On 6/26/14 Shop RTA responded to my BBB complaint by saying they would send out our refund on 7/7/14 and to "allow ample time for delivery". Two weeks passedwithout a refund. Again, the BBB requested a refund (on 7/22/14) and a date it was or would be sent. Shop RTA sent an email with a pdf Chase Online Schedule a Payment with a Send by date of 7/23/14 and a deliver by date of 7/30/14. It was obviously a fake because we still have not received our refund.
Shop RTA will not answer my emails and has not responded to the BBB request for a response. They are obviously running a scam. If you are tempted to purchase cabinets through Shop RTA Cabinets please do yourself a favor and check the Chicago area BBB. Shop RTA has earned itself an "F" and the other complaints sound just like mine.