Signpost called me and somehow convinced me to use their service, so I entered into a 3 month agreement with them. When I started working with them I realized that I did not like their approach at all because what they wanted me to do really felt both deceitful and like spamming my customers with emails that I felt my customers did not want. Then, after the contract expired they refused to end the contract even though I had asked them to and I eventually had to tell my bank to block all charges from them.
My advice is to stay far away from this company. Their aggressive and deceitful tactics will annoy your customers and you are far better off channeling those funds into real and honest interactions with your customers.
Signpost is a total scam. After paying them $1200, they placed our business information on 33 internet directories, but the information is not accurate and is misleading. I tried incessantly to get them to change and edit the information but I could never get anyone to respond to my customer service inquiries. Do not give your money to this company. They prey on small businesses and do not deliver anything that you cannot do yourself. I very much regret my decision. It was a wasted $1200.
I was first Contacted by these con artists back in February 2015. What of course caught my ear was the same thing that I believe has caught the ears of everybody else they've hustled: " we guarantee you five new business contacts every month or your money back". In my mind and apparently in the mind of every body else's comments I've read on the Internet about this ripoff company, that means you would have five new customers contacting you per month. HA! Don't be ridiculous! In the never never land of Looney reinterpretation of the most fundamental of English verbiage this means " we're going to send out 100 emails to people who have hired you in the past and see how many of them open these monotonous emails and take the plunge and hire you again". Just as an example of how out of the loop with their clients this company is here's what happened shortly after climbing in bed with these clowns. Another thing they do is send out repeated request to past clients attempting to get them to review you.something you can do yourself much more easily and much more cheaply. So I received two glowing five-star reviews on yelp, another joke, at which point yelp deems them unworthy of their website and tags them as not recommended pulling them from my business. I even calledsign post and told them what happened and how unhappy I was with the results of being in business with them. They of course in true Carney pitch style explained it all away then fully five weeks later I received an email from sign post stating they had just gotten me two five star reviews on yelp. The same 5 star reviews that I told them five weeks prior yelp had pulled. You can't make this stuff up folks.
Do yourselves a favor people stay far away from these clowns, manage your own free business pages which is all they do and save yourselves about $200 a month.
Do not fall for their tricks. Being a Google Partnered company means nothing. They don't have any more pull with Google than you do.
They are all about customer service before you sign up, then nothing. The only time I hear from them is when I email complaining about them doing not doing what they told me they would. Then I will usually get an email back 4-5 days later saying it's not their fault (it will be interesting to see how long it takes them to respond to this posting). I never receive phone calls from them, even though I request my sales rep to call me back in every email. I want to speak with someone and be able to refute their BS excuses but I always have to call and hope someone answers (usually they don't).
After having signed up with Signpost 5 months ago, I have received 1 phone call and this was from someone looking for something not even related to our business.
They promise to get you 5 (I was told jobs, some people are told contacts, not sure which is correct) per month. None received.
They say they will sync with your email and email your clients coupons and deals for your business. Well, email sync is not working and has not ever worked properly. Some customers email address have synced with Signpost, some have not. Then they send you a weekly update for your Signpost account and make it look like they have gotten you "new" contacts but in reality it is a customer that has contacted you through your marketing. I know this because I always ask how someone has heard about us and my "new" contacts through Signpost usually get our information from a magazine I advertise in or from our website.
They say they will create and manage a Google+ page and Facebook page for you. They created them, then have done nothing with them. I am the one posting pictures, comments, etc. to both. I have not been contacted one time by the "manager" of these pages requesting pictures, comments, etc.
They say they will get your company listed on Google Places within 45-60 days (that is what I was told, I specifically asked that question because that was the main thing I wanted). 5 months later and we still don't show up. I am told it is all Google's fault and they are in constant contact with them. 1. That it is because our address is a suburb of the city I want our service company to be located in (most of the companies that showup on the map are located in suburbs) 2. That it is because we don't have any Google reviews so we won't showup ( There are only 3 companies out of the 7 that show up with reviews)
They say they will email your contacts new deals or coupons every month. We created a coupon when I first signed up and no one has contacted me since to update or change it.
I have stated to my sales rep I think we need to just go our seperate ways and his immediate respones is "well we have a signed contract here" and "bear with us and we can re-evaluate in a couple months". My response is "and in a couple of months after I have spent $199 per month and nothing has changed with my account then what?" That is another thing, they tell you that you can cancel at anytime, what they don't tell you is that you owe half of what is remaining on your contract. So if you have 6 months still on your contract,you will owe them 3 months. Even though I am holding up my end of the contract and paying them every month and are not holding up their end of the contract.
Save yourself the monthly fee and find a local company that does SEO work in your area. They will know how to do the exact same thing Signpost does with your Google Places listing for a flat fee that will be less than paying Signpost for 6 months. You can take 5 minutes and set up a Google+ and Facebook page.
Said it would take care of all my business advertising needs, but didn't connect my website to me to any major directories or mobile phone apps. I really had nothing for a short 3 month run which I payed $499.00. The salesman promised me a lot. He made me think I needed to have this. Don't know city. Matt Wu was the name he gave
After turning away from several very agressive sales attempts I was sold on a discounted 3 month trial service of their package. I was told it would lead to many customer leads that I could easily track and that at the conclusion of the 3 months I'd be contacted directly by my support agent on whether I wanted to renew or not. Long story short, after 3 months, we generated ZERO customers from signpost. We created a redeemable offer that was supposedly taken by over 50 people but none of the people actually redeemed the offer and only one responded to an email about whether they'd be interested in our business. Furthermore, we were auto-renewed without advanced notification by our customer service rep. When I attempted to cancel the renewal before it had occurred I didn't hear back for more than a week and was then told it was too late to cancel the auto-renewal that shouldn't ever have occurred in the first place. This is a scam company.
I recived a call from one of their sales agent offering me to advirtise my buissnes and guaranteed at least 5 clients a month where they offer a groupon tipe of deal to their clients thrue email blast.. they put me on a contract i was un aware and for a fee off $150 A MONTH they said that if i dint recived at teast 5 clients a montrh they would refund back my money ..one month past no clients...i call their costomer service team and they said that i had to wait and give them more time for the clients to call me or come in with the coupon they gave the clients ....
second month another $150 FEE NO Clients not even one so i called and told them that i had already spended $300 in 2 months and no even one client came from that they said to gave them time and i refused i told them that i wanted to canceled my acount and they took another $150 from my credit card and on top of that with out my authorization took $375 cancelation fee to closed the account i had to call my bank and put a stop payment so they dont continue stealing from me this company is a real fipoff when i called costomer service the person just hang up the phone with out further explenation ...
any small company out there please do your home work before check BBB BUISNESS REVIEW they have 28 complains filed from companies they stole money from
The company presents itself as the premier marketing company that will get your business out in front of so many people that you will be overwhelmed with customers. They have a decent price but the guarantee is carefully worded. After 40 days of campaigning, my company had 41 emails from interested parties, but I have no idea if these people are even local, no information is provided other than email. And I honestly question whether they are even legitimate customers. They purport to do the same thing as groupon, but I have an ad with groupon and have sold 180 coupons. With signpost, I have only 41 emails, not ONE SALE, not even one phone call from their "efforts." Apparently they are terrible at marketing. And they won't give me a refund for July, claiming I was one day late in cancelling, but they are still charging me for July AND the cancellation fee. The worst offense: when they first posted my campaign, they didn't even have the proper disclaimers giving anyone permission to send even one email. They said it was implied. My state disagrees and requires a disclaimer, they don't even know their own business laws. The sales people are relentless and the service is subpar. Definitely not trying very hard to please the customers.
My company signed up for Signpost's services for one year. This fall as the date of the expiration for their service approached (December 14) my office received emails reminding me that all I needed to do to cancel my subscription would be to "phone or email 48 hours prior to the cancelation". Which I did.
I even spoke with a representative - well in advance of 12/14 - about my desire to cancel. Orion sent SEVERAL emails to Support stating our desire to cancel the subscription.
Lo and behold - when I checked my AMEX account in January - Signpost had deducted two charges for $199 each. I contacted AMEX and disputed the charges and AMEX - to their credit - removed them.
Today - 2/17/15 - I received a message from AMEX that Signpost disputed my dispute claiming somewhere in the fine print of their contract with me I had not done "enough" to cancel my subscription.
Clearly, their business ethics are suspect.
They send their customers notices indicating that the ONLY thing that needs to be done to cancel a subscription is to contact them by "phone OR email". One of their employees in Support even emailed that she had received my Cancelation Request.
However, apparently, Signpost has to admit that they will accept your request for it to be valid. Such is the ethics of this company. They intend to rebill AMEX. AMEX feels compelled to pay it. Due to unethical legalese.
I have no intention of ever using this service again, and I intend to write unkindly about them whenever possible.
I am a small business owner and was approached by Signpost last year in April. I signed up for 1 year contract and paid $1,200 upfront. They promissed to promote my business and generate new sales.
They asked for my client list and started targeting my clients instead of bringing me new once. it has been 10 months since I signed up with this company and did not get one new client. In the bigining they would send me an email once a month, after August I never heard from them again.
Yes, they are a scam and I don't want other people to make the same mistake I made. Please don't waste your money on these people. I usually don't write online reviews, but I am so upset that they took the money and did nothing in return.
Signpost, Inc. Reviews
Signpost called me and somehow convinced me to use their service, so I entered into a 3 month agreement with them. When I started working with them I realized that I did not like their approach at all because what they wanted me to do really felt both deceitful and like spamming my customers with emails that I felt my customers did not want. Then, after the contract expired they refused to end the contract even though I had asked them to and I eventually had to tell my bank to block all charges from them.
My advice is to stay far away from this company. Their aggressive and deceitful tactics will annoy your customers and you are far better off channeling those funds into real and honest interactions with your customers.
Signpost is a total scam. After paying them $1200, they placed our business information on 33 internet directories, but the information is not accurate and is misleading. I tried incessantly to get them to change and edit the information but I could never get anyone to respond to my customer service inquiries. Do not give your money to this company. They prey on small businesses and do not deliver anything that you cannot do yourself. I very much regret my decision. It was a wasted $1200.
I was first Contacted by these con artists back in February 2015. What of course caught my ear was the same thing that I believe has caught the ears of everybody else they've hustled: " we guarantee you five new business contacts every month or your money back". In my mind and apparently in the mind of every body else's comments I've read on the Internet about this ripoff company, that means you would have five new customers contacting you per month. HA! Don't be ridiculous! In the never never land of Looney reinterpretation of the most fundamental of English verbiage this means " we're going to send out 100 emails to people who have hired you in the past and see how many of them open these monotonous emails and take the plunge and hire you again". Just as an example of how out of the loop with their clients this company is here's what happened shortly after climbing in bed with these clowns. Another thing they do is send out repeated request to past clients attempting to get them to review you.something you can do yourself much more easily and much more cheaply. So I received two glowing five-star reviews on yelp, another joke, at which point yelp deems them unworthy of their website and tags them as not recommended pulling them from my business. I even calledsign post and told them what happened and how unhappy I was with the results of being in business with them. They of course in true Carney pitch style explained it all away then fully five weeks later I received an email from sign post stating they had just gotten me two five star reviews on yelp. The same 5 star reviews that I told them five weeks prior yelp had pulled. You can't make this stuff up folks.
Do yourselves a favor people stay far away from these clowns, manage your own free business pages which is all they do and save yourselves about $200 a month.
Do not fall for their tricks. Being a Google Partnered company means nothing. They don't have any more pull with Google than you do.
They are all about customer service before you sign up, then nothing. The only time I hear from them is when I email complaining about them doing not doing what they told me they would. Then I will usually get an email back 4-5 days later saying it's not their fault (it will be interesting to see how long it takes them to respond to this posting). I never receive phone calls from them, even though I request my sales rep to call me back in every email. I want to speak with someone and be able to refute their BS excuses but I always have to call and hope someone answers (usually they don't).
After having signed up with Signpost 5 months ago, I have received 1 phone call and this was from someone looking for something not even related to our business.
They promise to get you 5 (I was told jobs, some people are told contacts, not sure which is correct) per month. None received.
They say they will sync with your email and email your clients coupons and deals for your business. Well, email sync is not working and has not ever worked properly. Some customers email address have synced with Signpost, some have not. Then they send you a weekly update for your Signpost account and make it look like they have gotten you "new" contacts but in reality it is a customer that has contacted you through your marketing. I know this because I always ask how someone has heard about us and my "new" contacts through Signpost usually get our information from a magazine I advertise in or from our website.
They say they will create and manage a Google+ page and Facebook page for you. They created them, then have done nothing with them. I am the one posting pictures, comments, etc. to both. I have not been contacted one time by the "manager" of these pages requesting pictures, comments, etc.
They say they will get your company listed on Google Places within 45-60 days (that is what I was told, I specifically asked that question because that was the main thing I wanted). 5 months later and we still don't show up. I am told it is all Google's fault and they are in constant contact with them. 1. That it is because our address is a suburb of the city I want our service company to be located in (most of the companies that showup on the map are located in suburbs) 2. That it is because we don't have any Google reviews so we won't showup ( There are only 3 companies out of the 7 that show up with reviews)
They say they will email your contacts new deals or coupons every month. We created a coupon when I first signed up and no one has contacted me since to update or change it.
I have stated to my sales rep I think we need to just go our seperate ways and his immediate respones is "well we have a signed contract here" and "bear with us and we can re-evaluate in a couple months". My response is "and in a couple of months after I have spent $199 per month and nothing has changed with my account then what?" That is another thing, they tell you that you can cancel at anytime, what they don't tell you is that you owe half of what is remaining on your contract. So if you have 6 months still on your contract,you will owe them 3 months. Even though I am holding up my end of the contract and paying them every month and are not holding up their end of the contract.
Save yourself the monthly fee and find a local company that does SEO work in your area. They will know how to do the exact same thing Signpost does with your Google Places listing for a flat fee that will be less than paying Signpost for 6 months. You can take 5 minutes and set up a Google+ and Facebook page.
Said it would take care of all my business advertising needs, but didn't connect my website to me to any major directories or mobile phone apps. I really had nothing for a short 3 month run which I payed $499.00. The salesman promised me a lot. He made me think I needed to have this. Don't know city. Matt Wu was the name he gave
After turning away from several very agressive sales attempts I was sold on a discounted 3 month trial service of their package. I was told it would lead to many customer leads that I could easily track and that at the conclusion of the 3 months I'd be contacted directly by my support agent on whether I wanted to renew or not. Long story short, after 3 months, we generated ZERO customers from signpost. We created a redeemable offer that was supposedly taken by over 50 people but none of the people actually redeemed the offer and only one responded to an email about whether they'd be interested in our business. Furthermore, we were auto-renewed without advanced notification by our customer service rep. When I attempted to cancel the renewal before it had occurred I didn't hear back for more than a week and was then told it was too late to cancel the auto-renewal that shouldn't ever have occurred in the first place. This is a scam company.
I recived a call from one of their sales agent offering me to advirtise my buissnes and guaranteed at least 5 clients a month where they offer a groupon tipe of deal to their clients thrue email blast.. they put me on a contract i was un aware and for a fee off $150 A MONTH they said that if i dint recived at teast 5 clients a montrh they would refund back my money ..one month past no clients...i call their costomer service team and they said that i had to wait and give them more time for the clients to call me or come in with the coupon they gave the clients ....
second month another $150 FEE NO Clients not even one so i called and told them that i had already spended $300 in 2 months and no even one client came from that they said to gave them time and i refused i told them that i wanted to canceled my acount and they took another $150 from my credit card and on top of that with out my authorization took $375 cancelation fee to closed the account i had to call my bank and put a stop payment so they dont continue stealing from me this company is a real fipoff when i called costomer service the person just hang up the phone with out further explenation ...
any small company out there please do your home work before check BBB BUISNESS REVIEW they have 28 complains filed from companies they stole money from
The company presents itself as the premier marketing company that will get your business out in front of so many people that you will be overwhelmed with customers. They have a decent price but the guarantee is carefully worded. After 40 days of campaigning, my company had 41 emails from interested parties, but I have no idea if these people are even local, no information is provided other than email. And I honestly question whether they are even legitimate customers. They purport to do the same thing as groupon, but I have an ad with groupon and have sold 180 coupons. With signpost, I have only 41 emails, not ONE SALE, not even one phone call from their "efforts." Apparently they are terrible at marketing. And they won't give me a refund for July, claiming I was one day late in cancelling, but they are still charging me for July AND the cancellation fee. The worst offense: when they first posted my campaign, they didn't even have the proper disclaimers giving anyone permission to send even one email. They said it was implied. My state disagrees and requires a disclaimer, they don't even know their own business laws. The sales people are relentless and the service is subpar. Definitely not trying very hard to please the customers.
My company signed up for Signpost's services for one year. This fall as the date of the expiration for their service approached (December 14) my office received emails reminding me that all I needed to do to cancel my subscription would be to "phone or email 48 hours prior to the cancelation". Which I did.
I even spoke with a representative - well in advance of 12/14 - about my desire to cancel. Orion sent SEVERAL emails to Support stating our desire to cancel the subscription.
Lo and behold - when I checked my AMEX account in January - Signpost had deducted two charges for $199 each. I contacted AMEX and disputed the charges and AMEX - to their credit - removed them.
Today - 2/17/15 - I received a message from AMEX that Signpost disputed my dispute claiming somewhere in the fine print of their contract with me I had not done "enough" to cancel my subscription.
Clearly, their business ethics are suspect.
They send their customers notices indicating that the ONLY thing that needs to be done to cancel a subscription is to contact them by "phone OR email". One of their employees in Support even emailed that she had received my Cancelation Request.
However, apparently, Signpost has to admit that they will accept your request for it to be valid. Such is the ethics of this company. They intend to rebill AMEX. AMEX feels compelled to pay it. Due to unethical legalese.
I have no intention of ever using this service again, and I intend to write unkindly about them whenever possible.
I am a small business owner and was approached by Signpost last year in April. I signed up for 1 year contract and paid $1,200 upfront. They promissed to promote my business and generate new sales.
They asked for my client list and started targeting my clients instead of bringing me new once. it has been 10 months since I signed up with this company and did not get one new client. In the bigining they would send me an email once a month, after August I never heard from them again.
Yes, they are a scam and I don't want other people to make the same mistake I made. Please don't waste your money on these people. I usually don't write online reviews, but I am so upset that they took the money and did nothing in return.
Signpost should not be in business.