Softlayer is a complete ripoff! I explained to the "Sales Rep" that I use this server for email marketing. He told me that this was NOT a problem. I even explained to him that I purchased lists of email addresses to send marketing material to, again I was told that it was no problem.
Someone reported my company as spam, Softlayer wont tell me who reported it. Instead, they pasted an email header into the "trouble ticket" system and I was told by their support team "Its your responsibility to be able to read from what we pasted in the ticket". WHAT?!?!?!?
How am I supposed to know who reported me as spam, how to fix it or anything else from the ridiculous ticket system they use???
Furthermore, to add to my frustration... I have now spent 2 days screwing with this and THEY ARE STILL HOLDING MY DATABASES HOSTAGE!! I have explained that I am done with Softlayer and that all I need is ssh access to get my databases down and I will cancel my service.
I have never been lied to so much in my life!! This is saying a lot because I work in COLLECTIONS!!!
Here is their trouble ticket(s)... see for yourself, this "Andrew" character is just being ridiculous and at this point, I think he is purposefully taking FOREVER as to further harm my business!!
BEWARE OF SOFTLAYER! THEY WILL TELL YOU ANYTHING JUST TO GET THE SALE!!!!
Here are the tickets so you can see for yourself!
Ticket Contents1111:
Employee
Response
- 2012-Jan-19 11:40
(GMT-0600)
[Update 1]
SoftLayer
Security has received the following unsolicited email (SPAM) complaint
in reference to an IP hosted on your server. Please see a copy of the
complaint listed below or attached to this ticket. Please remove or
stop this distribution of SPAM immediately as it violates both the TOS
and AUP. Failure to resolve this issue and update this ticket with
resolution could lead to service interruption for this server. We thank
you in advance for your quick action and cooperation.
SoftLayer Reviews
Softlayer is a complete ripoff! I explained to the "Sales Rep" that I use this server for email marketing. He told me that this was NOT a problem. I even explained to him that I purchased lists of email addresses to send marketing material to, again I was told that it was no problem.
Someone reported my company as spam, Softlayer wont tell me who reported it. Instead, they pasted an email header into the "trouble ticket" system and I was told by their support team "Its your responsibility to be able to read from what we pasted in the ticket". WHAT?!?!?!?
How am I supposed to know who reported me as spam, how to fix it or anything else from the ridiculous ticket system they use???
Furthermore, to add to my frustration... I have now spent 2 days screwing with this and THEY ARE STILL HOLDING MY DATABASES HOSTAGE!! I have explained that I am done with Softlayer and that all I need is ssh access to get my databases down and I will cancel my service.
I have never been lied to so much in my life!! This is saying a lot because I work in COLLECTIONS!!!
Here is their trouble ticket(s)... see for yourself, this "Andrew" character is just being ridiculous and at this point, I think he is purposefully taking FOREVER as to further harm my business!!
BEWARE OF SOFTLAYER! THEY WILL TELL YOU ANYTHING JUST TO GET THE SALE!!!!
Here are the tickets so you can see for yourself!
Ticket Contents1111:
Employee
Response
- 2012-Jan-19 11:40
(GMT-0600)
[Update 1]
SoftLayer
Security has received the following unsolicited email (SPAM) complaint
in reference to an IP hosted on your server. Please see a copy of the
complaint listed below or attached to this ticket. Please remove or
stop this distribution of SPAM immediately as it violates both the TOS
and AUP. Failure to resolve this issue and update this ticket with
resolution could lead to service interruption for this server. We thank
you in advance for your quick action and cooperation.