I REGISTERED WITH SPIRIT TO VISIT MY SON IN TEXAS. I UNDERSTOOD THE CONDITIONS ABOUT "A LA CARTE" BOOKIN; PAY MORE FOR BAGS, ETC...
I PAID MEMBERSHIP TO THE $9 FARE PROGRAM. I DID NOT REALIZE THAT IT WAS AN AUTOMATIC YEARLY CHARGE WITHOUT SOME TYPE OF NOTIFICATION. THERE IS NO MEANS TO CALL OR COMMUNICATE WITH A SPIRIT REPRESENTITIVE. THERE SITE ALLOWS FOR TERMINATION OF MEMBERSHIP ALONE. THE SITE DOES NOT ALLOW ME TO ERASE MY CC INFORMATION!! THE SITE DOES NOT ALLOW ME TO ERASE NONE OF MY PERSONAL INFORMATION. THE SITE DOES SAY IT DOES NOT REFUND MEMBERSHIP AT CANCELATION???? SERIOUSLY !!!! ARE THEY THAT DESPERATE TO TAKE PEOPLES MONEY???
SO BECOME A MEMBER, FLY OUT 4 MONTHS LATER, THINK ABOUT ANOTHER TRIP, YEAR MEMBERSHIP KICKS IN - STUCK-FORCED WITH AN UNWANTED YEARLY BILL! GREAT JOB SPIRIT! i WILL BE TELLING EVERYONE OF THIS THIEVERY!
COWARDS FOR NOT ALLOWING SOME FASSION OF PERSONAL COMMUNICATION TO DEAL WITH THIS....9 DAYS IN THE NEW MEMBERSHIP AND NO REFUNDS???? PISS POOR POLICY!
Booked Spirit Air flight R/T Boston to Ft. Myers. Checked in online and prepaid $95 for baggage fees. Arrived at terminal 45 minutes before boarding.
Went to Spirit Air counter to check one bag. NO ONE was at the counter! I went to the boarding gate with ID and all necessary documents on my phone. Explained that no one was at the counter to help me. Was sent back to Spirit counter anyway; not one person there.
Spirit labeled me a "no-show", canceled R/T flight, refused refund. I stayed at a hotel near the airport and took an early cab ride to Logan in the middle of a snowstorm to make the Spirit flight only to be screwed over when I got there.
Airline reps for other airlines were at check-in counters helping passengers. Thanks US AIR for saving the day.
SPIRIT AIR is a SCAM! Worst airline experience ever!
Couple of months ago i bought 2 airline tickets on Spirit Airlines on cheapoair & after my purchase o was promoted to to click on a link on the spirit website where i would receive a $50 rebate on my plane tickets. I was contacted by Great Fun where the representative told me to that i would receive & email & also something in the mail with my rebate information and all i had to do was pay $1 for the first month & $16.99 monthly after that to continue their TLG shoppers service. However i was given the option to cancel the service free of charge before the promotional period was up. After i got off the phone i waited for HOURSS to receive this email & NOTHING never came. I called them back & told them i had not received my rebate information via email and the customer service rep told me it might take 24hrs to come. Next day STILL NOTHING!! I waited & received NO MAIL OR EMAIL FROM THEM!! I called back day after that before the promotional period was up & canceled the service. At least THATS WHAT THEY SAID "SERVICE CANCELLED". Turns out they charged my credit card $16.99 in December which went unoticed by ne until the charged another $16.99 on my card in March screwing up my card which i then realized. I called them & they proceeded to tell me that i never canceled the service!!! Asking me for a cancelation # from MONTHS AGO!! I ask them to take the charge off my card & they said the couldn't do that so i told them i was going to have my bank file a claim against them which the guy then offered to refund my 16.99 for march. I cant believe SPIRIT AIRLINES could be letting this kind of stuff take place. They already SUCK now they're upholding scams. Smh.
To whom it may concern, on saturday, march 8 i contacted spirit customer service to change a flight that was previously booked. The reason for the change was due to my mother having a physical health issue that impaired her ability to walk. The original flight was booked a week ago to florida and my mother’s vacation was scheduled to march 17. Due to severe pain in my mother’s leg and back, her vacation was abruptly changed since she had required a flight for immediate return to chicago. You’re probably wondering why my mother didn’t choose to go to a hospital in florida or be seen by a doctor in florida. My mother is elderly and the type of person that doesn’t feel comfortable dealing with strange doctors or healthcare providers. While speaking with your spirit representative, i had my mother on conference and provided details about my mother’s emergency situation. I expressed the need for wheelchair assistance due to my mother’s immobility. During the flight/ticket booking phase, your spirit rep informed me the charge was $268, i was also on the spirit website with a confirmed ticket price of $253. The spirit rep advised me the price is the price for $268 including a baggage check fee. I explained to the rep the fee of $253 which included the baggage check fee. The spirit rep placed me on hold and then came back to advise there will be a “one-time courtesy” adjustment. Due to nature of my call, reason for changing flight information and after dealing with your rep; it got me thinking. Your airlines doesn’t seem to take into consideration emergency situations where one’s health is a factor for changing a flight. I called your airlines for assistance but after speaking to your rep and had i known, i would have never wasted my time calling spirit to reschedule and just done it online without the hassle. This simply goes to show that your airlines don’t have any consideration about a person’s extenuating circumstances and seems more money hungry. I will never book a flight with spirit airlines ever again and tell all of my friends, family and business associates never to consider using your airlines for their travelling purposes either. I am extremely disgusted with the way your company handled this situation. Granted your spirit rep started to consider my mother’s needs after we expressed the urgency for flight change and accommodations needed. If i would have never mentioned the price from the internet your airlines we would have been overcharged for the flight. Seems to me that your airlines does this to many customers when flight changes are needed but until a person like myself references the price your airlines provide via spirit airlines vs. Spirit rep things change. I shake my head at your company with disgust, i will be contacting the and will definitely blog about this experience on social media. I hate it when a company overcharges for services, especially for people that don’t know any better. Buyer beware, i think not it’s more of buyer will be aware after i inform others. Especially after all the talk of airline issues in the news with the bigger companies, i would have thought your airlines would be on the up and up. Disgusted
Spirit Airlines $9 UNFAIR Club. Apparetnly, I signed up for the club Jan 28 2014. I took 1 flight, saving $15 on the fare, but at the cost of the introductory $59.95 club fee. I contacted spirit shortly after enrollment requesting that I do NOT automatically re-enroll. As a consumer, I have every right to have my preferences honored.
A year passes. Although I frequently received their fare deals, I NEVER received an email that my "anniversary" was near. I think nothing of it, (a) because I don't keep track of useless airline club anniversay dates, (b) I believe that my automatic enrollment has been severed. But of course not. They automatically re-enroll me for another year at $69.95/year on Jan 29, 2015.
I tried to dispute it with American Express, who has had MANY complaints about Spirit Airlines, but they are unable to charge back to Spirit. I called Spirit "customer service" and after getting nowhere with Angelo, I spoke with Julia (employee #29948). They simply don't care and in my opnion make a living on stealing customer's money. Julia indicated that they use a 3rd party to send out email notifications about re-enrollment and she stated it didn't matter if I received it or not. They have on record that their 3rd party was responsible for notification. She had no response when I asked how I could be on auto enroll when I contacted them in 2014 to cease.
My next effort is to report to the Federal Trade Commission. Please do yourself a favor and either do NOT purchase the club or keep really good records of your "anniversary" date .... else you might find an unwanted, irreversible charge.
I created a round trip flight between denver and las vegas. I needed to fly home earlier than originally intended. The spirit airlines representative made a mistake that resulted in my reservation being cancelled.
They refused to give me a refund, refused to issue me the flight, refused to do anything at all other than tell me to rebook the flight and pay yet another charge for the flight.
They essentially stole the money. They took money to render a specific service, refused to render that service, refused to issue any sort of refund, kept the money.
Yes, they have very cheap flights ... but it isn't even remotely worth it if they take money and don't give you the flight you ordered.
I bought Round Trip tickets to Cabo . First they surprised me with extra fees then they left us stranded after hurricane Odile and refused to refund any of our fare .
Spirit Airlines wouldn't allow my niece to board her flight because she was 8 minutes too late for their arbitrary deadline -- almost a full hour before the plane left. . . yet they boarded two groups that arrived AFTER her, who didn't even have boarding passes. The gate agent told her she wasn't checked in, even though I had done it on line twenty-four hours previously, and she had a boarding pass and seat assignment to prove it. The gate agent that denied my niece entry to the plane personally escorted one of these groups onto the plane. They very "generously" offered to put her on stand by for another flight -- 24 hours later! This was, by the way, an unaccompanied minor. The gate agent then told her she had to leave the area or he would call security because she was crying, and it was irritating him. The customer service agent, supervisor, and manager I spoke with were a joke -- offshore and barely able to comprehend English. They told me I shouldn't worry about her being alone in the airport for 24 hours because it was a public place. This at 2:30 in the morning. Nice people you have, Spirit. Luckily, she was able to make her way over to Southwest, where they accommodated her with a seat on a flight only four hours later than her original flight and assured me that she would be taken care of until the plane boarded. Pretty nerve wracking for me, too, because the kid was in Phoenix, and I"m in Chicago. Oh, they also refused a refund because they have a "no refund" policy -- even if their personnel screw up. DON'T EVER FLY SPIRIT! THE SOUTHWEST FARE WOUND UP BEING CHEAPER THAN THE FLY BY NIGHT SPIRIT FARE AND THEY ARE MUCH MORE PLEASANT TO DEAL WITH!
This company is involved with shady business practices. When booking the inexpensive flight, you will soon find out it was the same rate as the other airlines. I paid nearly $500 in the fare club i did not use and they would not refund the unknown charges. I will be calling my bank.
Yo te nia una reservacion de las vegas a houston y canbie la feche me cobraron por a ser el cambio y me dijieron que me iban a dar un credito para otro vuelo en en futuro yo regrese a houston el domingo 23 de nov y pues mi orijinal era el lunes 24 pero me cobraron recargos y me mintieron disiendome que me iban adar un credito y que iban a canselar el vuelo de las vegas a houston y simpre llegan tarde numca estan a tiempo para los vuelos
Around 10am on Friday, Nov. 7, 2014 I asked the employee of Spirit Airlines (at Bush International Airport) how to get my ticket. I explained I didn’t travel a lot. Her nametag was backwards, but she was a little taller than 5’8, greyish colored hair and had a Russian sounding accent. She offered to assist me with the kiosk machine. She told me that because I had a computer bag (backpack with a computer and paperwork inside) and a bag with clothes (2 total) I would have to pay extra for a carry on. I figured that was the rules and went with it. I paid $45 dollars for Spirit Airlines to send my clothing bag and carried my computer bag onto the plane.
When I got back to Houston at around 5pm on Monday, Nov. 10, I noticed another passenger exiting the plane with his computer bag and luggage bag in hand. I asked him, “Sir, did you pay extra for traveling with a computer bag and a luggage bag?”
He said, “They didn’t charge extra for a computer bag.” He was shocked that I did pay more. As were other passangers who heard us.
I went to the Spirit Airlines ticket area and explained to an employee named Mr. Moore that I was told to pay extra because I had a computer bag and my luggage bag. He said first off that that shouldn’t have happened and I was owed a refund. I said I wanted to speak to a supervisor to get the refund. Simple, right? Mr. Moore brought over a woman who said she was a supervisor from Atlanta, even though I was in Houston. She tried to “handle” me by telling me, “Not that you’re a liar, Sir, but we don’t know what you hand with you when you traveled.”
So, she called me a liar in other words. I said there were cameras all over the airport that showed me with my computer bag (nothing unusual) and luggage bag and showed them both. The Atlanta Supervisor and Mr. Moore were confused as to why I was charged extra and couldn’t explain why. The Atlanta Supervisor underhand-ly called me a liar again and kept trying to “handle” me.
I said "I don’t need to be “handled” just given a refund for something I shouldn’t have paid for in the first place and stop argueing with me."
The Atlanta supervisor, whose nametag was turned around and didn’t identify herself beyond, “I’m the Atlanta supervisor” continued to talk down to me instead of simply refunding me the $45.
Eventually she brought over someone else, named James [no last name given]. He clamed that the other passenger on the plane should have paid to have brought his computer bag and luggage bag onto the plane, which completely goes against what Mr. Moore and the Atlanta Supervisor said. Also, when I asked what the Russian woman’s name was, Moore kept saying, “I know who she is,” but wouldn’t say her name.
I decided to email instead of argue. 11/11/14 I emailed them at 12:30pm:
“At Bush International Airport Nov 7 around 10am your employee: Russian type accent said I had to pay $45 to send my luggage because I had a computer bag. When I came back on Nov. 10 5pm I saw a passenger exiting with a computer bag and luggage bag in hand. He said he didn't have to pay extra. I went to the Spirit ticket area and a Mr. Moore told me I shouldn't have paid more just because I had a computer bag w/ luggage bag. I asked for a supervisor who didn't help. Refund me $45 or I'll tell who will listen.”
Their reply 11/13/14 10:47am: “Hey My First Name, Thanks for contacting us.
We truly appreciate you bringing your concerns to our attention and assure you that the level of service you received is not what we strive to provide our customers. We’ve shared your comments with our General Manager in Houston for review and use in our ongoing training efforts. Guided by your feedback, we are taking the steps necessary to continually improve our operation.
Our Customer Service Agents have been trained to detect larger carry-on bags and have been directed to ensure all carry-on bags charged the appropriate fee. For your convenience, I’ve shared the following page on our website which will provide you with additional information regarding baggage: http://www.spirit.com/Policiesbags.aspx
As such, we're unable to process your request for a refund of your non-refundable baggage charge. While I understand your disappointment, and we wouldn't want to lose your business, our policies are clear and holding to them is one of the reasons that we can keep our fares as low as possible.
We can assure you that guided by your feedback; we are taking the necessary steps to continually improve our operation. We hope we get the chance to welcome you on board another Spirit flight soon.
Sincerely,
Jesse
Spirit Airlines Support”
My reply minutes later: “No. You can A) refund the $45 dollars that you owe me, or B) not and I will then have my bank reverse the charges and tell anyone who will listen how you ripped me off. You will then lose a lot more than $45. And you will have a dissatisfied customer who will do everything in their power to make certain you go out of business. This is your last chance to do the right thing.”
Their reply some minutes after: “Hey My First Name agian,
Thank you for your continued correspondence.
Again, I'm sorry to hear about your experience. However, we're still unable to refund your non-refundable baggage charge.
We hope to welcome you on-board a future Spirit flight.
Sincerely,
Jesse
Spirit Airlines Support”
I called my bank and they are reversing the charges. Just a note to Jesse [no last name given], don’t call an angry customer by their first name and act casual. Learn some respect!
As a side note, when I typed into Bing.com “Who do you report to when airlines rip you off?” Spirit Airlines Rip Off Reports were third and a few more times. And more to this: They charge for everything on the plane. If you need tap water because you’re dehydrated . . . just don’t fly with them thirsty. It’s only a matter of time before they charge to use the restroom. They charge a little less than everyone else, but don’t be fooled by these scammers. They are con artists and penny pinchers with planes. Boycott.
On Sept 14, 2014 I went online and purchased 2 round trip tickets on Spirt Airlines to go from
Oakland International Airport to Chicago O’Hare Airport.
The Ticket price was $538.63 for both tickets. We were going to see my son graduate from
“Navy Boot Camp”. Well Our departure date was Friday Oct. 17, 2014.
Well,I came to find out that my son was graduating on the Oct. 17th, 2014 at 7:00am, So I realized I needed to change my departure date to the Oct. 16th, 2014 in order to see him graduate. This was on Tuesday Oct. 14, 2014. I called Spirit Airlines on Tuesday Oct. 14th, 2014 to explain the situation and to price out how much it would cost to make a change in Departure time and date.
After speaking with a agent and getting the pricing for the change it was far to expensive. I informed Spirit Airlines that I was going to book the Departing flight on a different Airlines that was cheaper pricing by $600.00, I also explained to the agent that I would be using my return flight that I booked and paid for with them.
The agent explained that she would not make any changes to the reservation because I would be using the flight home as scheduled and originally booked.
I flew out on American Airlines with my wife on Thursday Oct.16th, 2014 and made it to the Graduation. Our return flight was scheduled on Spirit with a departure date of Sunday Oct. 19th, 2014 at around 4pm. Well Sat. Oct. 18th, 2014, we called the Airline to confirm and get the exact time, to our surprise they Airline informed us they canceled out return flight. We were speaking to a Agent named “RAI” I proceeded to tell him the whole story and he continued to tell me that there was nothing he could do that “because I did not go on the departing flight, the whole trip was cancelled” I also explained to him my wife has “MS disease” and did not have enough medicine for extra time we had to go home, and I had called on the Oct. 14th, 2014 and told Spirit Airlines that I was booked on the wrong day and I would be taking alternate means of transportation , but I did need and planned on using my flight home” . I finally asked to be transferred to his Supervisor.
I was transferred to a Supervisor named “Chris-employee # 31815”, told him the story, then he said that “ he was just a supervisor” and he would transfer me to a manager. His name happened to be Chris also- Employee #31575 , He was supposed to be a manager, I explained everything to him, the story in full, my frustration etc. I had mentioned that the call was recorded, and is it possible for him to pull the call. He said “YES” and said, if in fact I had called and said (on the 14th of Oct.) about the change in my travel plans and the agent did not tell me my flight return flight was canceled**DUE TO TAKING A DIFFERENT MEANS TO GET THERE** he would reinstate the reservation.
He asked for my cell number and said he would call back in 2 to 3 hrs., we let him know before we hung up that my wife was looking online at Spirits website as we spoke & that there were available seats left on this flight, and were for sale. Then we hung up.
By the way we had also received an email this same day from Spirit reminding us that we are set to go the next day with my Itinerary information verifying we are scheduled on the flight (It’s attached).
We got a call back a while later and missed the call (It rang one time” ) we called back in and went through a maze asking for escalation and finally landed back up on the phone with the same manager “Chris –employee # 31575. At this point we asked him if it was done, he said “NO” and then he said that he had listened to the original call from Tuesday Oct. 14, 2014 and said “He heard us tell the agent that we were using a different airline to get there & do not change our reservation at all, we would still be needing to come home”. I then said well why are you telling me ‘NO”?
Next he said, “That unfortuantly if you miss your outbound flight the whole thing is canceled” I asked him if there was something wrong with him, why would he say that after we talked for an hour ( 3 hours prior) and he said right before we hung up if he heard the call he would reinstate the reservation. Then he said he does not have the authority, I was very mad at this point, I told him I’m disputing this charge and reporting him for lying to me when I’m stuck in Chicago with my sick wife with no medician for any extra time. I asked him if he enjoyed making it worse for us and helping rip us off.
He then said he couldn’t’ book anything because it was sold out. I reminded that wehen we called there were seats available and he did this on purpose and lied strait to us while we were standed.
I begged him for help, I told him we got a email from this same day earlier from spirit verifying we are on the flight.
He did not believe us, I landed up forwarding it to him, he kept us on hold for another 30 min. while he tried to figure out who sent it to us. Then before I hung up I asked to answer 1 question, “What would he do if it was his sick wife with “Multiple Sclerosis” and he just went through what they are doing to me?” I asked him to truly be honest.
He said; “ I was right, and he was sorry”.
We bought a different flight that was not non-stop, took 3 hours longer and we had to leave at 6am instead of 4pm, we took American Airlines home.
I was completely ripped off by Spirit, I followed the rules, paid for my flights in full, got lied to, had my head played with while I was in a strange place with my disabled wife.
This company just charged my credit card for 69.95 for their 9.00 club program. Evidently somewhere in the fine print they have the right to do this. I do recall joining several years ago for 9.00 but i guess their end game is to collect these fees so they disguise the offer in clever but sleazy marketing. I received no value for this program. DON'T JOIN
Even sleazier is they make it very difficult to cancel and when you do finally figure it out you lose the benefits that you prepaid.
Bat stupid idiot at the top of sleaze airline figured it’s more profitable to rip people off rather than build long term customer loyalty.
The CEO is Ben Baldanza - you should be ashamed of yourself.
Sleazy Air - you have lost a customer for LIFE all over 69.95
Spirit Airlines a Scam going where they single out several passengers out of the group and tell them their carryon bags are too big and make them pay an extra $100 bag fee at the gate at boarding, or they won't let them on the plane at boarding and you will miss your flight.That is what they did to us at the Orlando Airport .
We have a small Carryon Bag that is a standard Airline size for overhead bin and was bought for that purpose it passes the test for all the other Airlines when they measure it it is the kind that rolls all passengers and flight attendents use.Spirits Gate persons stopped us and said they have a problem with it.Everyone going by had the same type Bag.Spirit 's people said it was 1/2 inch too tall and if we didn't pay an extra $100 ASAP we were not getting on the Plane.We had to get back, so we were forced to pay. After compaining to the male stewardess he admitted that a lot of people have been mad because the same thing had been done to them.
The bag fits in the metal frame Southwest and all the other Airlines have at their counter to test bag size and passes the test and is, in fact an airline approved bag for carrying on the plane.Spirit Airlines finds ways to nickle and dime their passengers to drive the low fee you pay for the ticket back up into the price of a normal major airline.It is impossible to get them on the phone and they have no Email address. Their older plane was delayed going to Orlando due to mechanical issues and had to be fixed and the on from Orlando vibrated so bad waiting to take off and made a grinding metal sound the some of the passengers looked concerned like is this thing going to make it. If your going on a trip and flying, pass on Spirit Air.
Well, as the saying goes, you get what you pay for. We originally booked four tickets to San Jose, Costa Rica and decided not to go, understanding that by doing so, we will pay a $125 per person change fee. We changed our reservation to of all places, Cabo San Lucas, MX, the area devastated by the hurricane. I asked for a full refund as even though I was told by customer service that the date of our departure, October 17, 2014, were not affected. The cut-off date is/was October 15, 2014. I mentioned that surely even if our plane flew the rest of the facilities and business would surely still be affected. Our condo owner told us the grounds are devastated. Again, Spirit airlines indicated they will be charging us another $125 person to cancel our flights. We have now paid another $500 to cancel a reservation to an area that is going to be cleaning up for the next 6 mos. I will never use this airlines again and I will be sure and let everyone know how unyielding they are. We would surely appreciate a cancellation of this reservation and a FULL refund.
Spirit Airlines charged my credit card for an automatic renewal of the annual fee for membership in the $9 Fare Club. I disputed the charge when it appeared on my credit card statement because I did not recognize the fee. My credit card company said the charge was valid and sent me some paperwork they had received from Spirit to justify the charge. One item was a letter allegedly sent me prior to the renewal date. I never received such a letter. I then contacted Spirit directly and tried to communicate with their representatives at the customer service center. I spoke with one representative and then asked to speak to the manager, since I was not getting anywhere and the language barrier was formidible. The manager was also hard to understand so I asked to speak to someone else. They kept reminding me that I had agreed to automatic renewal and that there was nothing they could do. This is clearly a terrible business practice that must generate large sums of money for Spirit yet cause customers to go crazy.
I would stay as far away from Spirit and its $9 fare club as possible, because they have no intention of being fair and doing the right thing--they are in it for the money. This is really poor on their part and frustrating for this consumer.
Special News: Spirit will discount the cost of buying miles by 30%! Sounds great doesn't it.
Spirit Air has a mileage program. They have a new ad that says the more miles you buy the bigger the discount: 10%; 20% and even 30%.
So I went online to see what a trip from Chicago to Ft. Myers would cost from November 20 to Dec 2nd. Non stop round trip was $122 going and $192 returning: a Total of $314. Not too bad. but remember they do charge for bags and seats.
I then went online to say I would PAY using miles and how many miles would be needed for the exact same flights? Miles needed was 15,000 + $13.10 out of Chicago and 25,000 + $13.10 returning.
So 40,000 miles and $26.20 in cash. (Plus bags and seat fees).
You can buy those 40,000 miles for a discounted price of only $752.64! (and the 25.20) for a total of $777.
Let's see you can pay real cash of $314 or buy miles for a discount of only $777.
Spirit has figured out ways to screw it customers every which way possible. Seats don't recline unless you buy the first two rows for extra $75 per seat.
Ok let's assume I already have 20,000 miles in my mileage account. I need to buy only 20,000 more. That would cost me $376 + $26 or $402. So I could use my 20,000 miles plus pay Spirit $402 to get the same tickets that I could buy for only $314!
This is the latest RIP off. And the problem is that people will pay it without thinking. Assume you had 30,000 miles already earned you'd have to spend $215 + $26 or $241 for those extra miles. That means Spirit is taking away your 30,000 miles for a price of$73! $314 to buy for cash or use 30,000 of your miles plus buy 10,000 more.
Effectively they sell you 10,000 miles for $215 and take back your 30,000 miles for $73!.
When they get those miles back they can resell them for $645 ($215 x 3).
What a great business: buy back for $73 and resell them for $645.
I wonder where I can sell my miles? I'd sell my 20,000 miles for only $300 another 20% discount to what Spirit is selling them for. **
**my guess is that an individual cannot sell his miles. Either use them or they expire.
New expiration rules too: if you don't fly within 6 months they expire. I go somewhere that they/spirit doesn't fly for 6 months. Nice catch 22.
Ask me about their rip off voucher system that they changed to "make it better". BS big time. Someone must just sit at the Spirit office and dream of ways to make more money. The 40 pounds for a bag vs. 50 pounds with other airlines was brilliant. Spirit collects more in non revenue money (seats, bags, cancels, food, etc. then their airfare)
I have so many more stories. Finally gave up flying them! Oh I slipped on a worn out carpet and almost broke my hip. still sore and swollen for 6 months. Not even a 'sorry'. Carpet was fixed a few weeks later.
My wife and I took a flight on Spirit Airlines from Ft. Lauderdale, FL to Chicago, IL on 7/28/14. Upon arriving at home, we unpacked our suitcase and noticed that our luggage was opened by someone (as everything was neatly packed when we left Florida) and in disarray. We intially had thought that this was a result of a TSA screening of our check bag, but there was no note in our luggage from the TSA (which they put in a checked bag, if they open it to inspect it).
My wife had two dresses and all of her MAC make-up stolen from our bag, for which the loss exceeds $500.00. I have tried to reach someone at Spirit Airlines to file a complaint, but I can only reach a voicemail and my calls are going unreturned.
Discount club seems like a good deal but they mask the fact that it will auto renew for $59.95 if you don't cancel. They sent email titled great low fares, as I was not planning a trip I simply deleted the email. They should have titled it as renewal. When I got hit with the charge the first thing I did was cancel it. I tried very hard to contact a human as all their options are automated. After calling back 3 times trying different options I finally got ahold of Lauren who could not help me but transferred me to Maureen. Maureen began every sentence with, "I will make no promises or guarantee s, but I'll see what I can do", which was absolutely nothing. When I asked if it could be discounted or prorated, I was told she could not do that since I was"no longer a member". In the end the $40 I initially saved turned into an additional cost. So, if you do use this service, cancel immediately after use.
I registered for Spirit $9 fare club on Jul 20th 2013 when i Took a trip to Florida and they prompted to add myself to the $( fare club and save a bit of money. I did so thinking I am saving a bit of money. After a year they renewed my membership and charged me $59.95. I saw the charge in my Amex card and realized that I didn't want it. So I cancelled the membership. And tried to contact Spirit, but they dont make it easy to contact them for anything other than booking tickets.
I contacted Amex which was my card provider and they said as per Spirit Terms and Conditions I cannot dispute the transaction and I need to contact the merchant directly. I contacted them and all customer service reps was taught how to mention terms and conditions as the reason for taking my money. They kept saying over and over again about T&C's and thats the reason why they are taking my money. I had agreed over a year ago that they will charge me and that is non-refundable as per the T&C's. If I wanted to cancel I have to cancel at their site and when ever I cancel I will loose all benefits. I will not get the residual money or service until end of the term.
Since I Paid money of $59.95 I asked them to re-instate their membership. They flatly refused saying that is also not allowed as per T&C's of Spirit. I asked them why can't you prorate the charge for a days and refund but all the time they go back to Terms and Conditions. Its a tool for them to get my money and profit.
Corporate's like Spirit is one of the worst customer service organizations that I have seen. They dont care about customer, just their money and how to extract it.
I signed up for the $9 Fare Club with Spirit Airlines in order to get a lower fare. The membership is $59.95 per year. They require you give your credit card and sign up for auto renewals. They do not give an option to pay for only one year. When it was time for renewal, they send out no notice that the renewal or charge is about to take place as they are hoping you will forget. I did forget until I saw it on my credit card bill. I tried to call, but it's impossible to reach a live person. I immediately went on their website and sent a message asking that they cancel my membership and refund this year's renewal fee. They flatly refused and cite the fine print saying I gave permission. They also refuse to cancel for next year saying that I must sign in and cancel on their website. After getting a new password and signing in, I had so much trouble even finding the location of the place to cancel. I have dealt with many companies in the past that would auto renew but they all would send a renewal notice and would cancel my membership and refund the membership fee if I called within 30 days of renewal. I feel Spirit is trying to trick people into auto renewing as they hope people forget, they don't send out a warning notice of the impending charge, then flatly refuse to refund. Their fares may sometimes be cheap with this level of customer service, buyer beware! I will use other airlines, even if I have to pay more, in the future.
Do NOT buy "$9 Club" membership from Spirit!! Like everything else about this airline, it is a SCAM! You may find a cheaper flight using the membership, however, you must remember to CANCEL the membership. If you don't you'll be charged $59.95 on your credit card a year later... and, the year after that... and the year after that.
And, you can't cancel it right after you use it... with the idea that you can continue to benefit from the membership for the rest of the year. When you cancel, it stops the benefits immediately. You lose the ability to buy discounted tickets for the rest of the year.
Tried to cancel flight three days after booking. They refused to refund any money. I understand losing a portion of the fee, but they should refund something! Talked to several people at spirit, all they say is "that's out policy" no customer service, robot type employees.
I have flown for years also a former stewardess in the 70s with eastren airlines...I get no perks,jhowever I did get a good deal on flights to Atlantic city leaving this am and I tried all day today to try to get my reservation changed to save the money to use at a later date of whatever the rate may be...but I couldn't get anywhere with a foreign speaking person that didn't care..sad thing is we have all these unemployed Americans and all the jobs have been sent out of country..there is non compassion trying to find someone from America .i also tried to manage my reservation and the web site isnt working..would like to hear something back..I can't help my circumstances ,please text a response i hate 800 numbers due to the fact most are telemarketers ..at (((email redacted))). Darlene Mcmordie-Terrill
Spirit Airlines $9 Fair Club auto-renews every year and they say it is ""impossible"" to refund it even a day after the charge was put through. They even charged it to a card I have not used for over 3 years (a Spirit Visa I cut up in 2011). When contacting the card comapny and then subsequently Spirit, they refuse to refund the $59.95, saying the ""fine print"" in the agreement stipulates no refunds once the auto charge takes place. Wow.
Unusual business practices to say the least and very disappointing from an established regional air provider that I used to fly regularly out of Detroit on business. I guess I shouldn't be surprised as they have also started charging for carry-on luggage...to the tune of $30/bag for carry-ons!
If word of mouth counts for anything, Spirit may want to consider a new business model because treating customers like this is just plain bad for business.
Spirit Airlines Reviews
I REGISTERED WITH SPIRIT TO VISIT MY SON IN TEXAS. I UNDERSTOOD THE CONDITIONS ABOUT "A LA CARTE" BOOKIN; PAY MORE FOR BAGS, ETC...
I PAID MEMBERSHIP TO THE $9 FARE PROGRAM. I DID NOT REALIZE THAT IT WAS AN AUTOMATIC YEARLY CHARGE WITHOUT SOME TYPE OF NOTIFICATION. THERE IS NO MEANS TO CALL OR COMMUNICATE WITH A SPIRIT REPRESENTITIVE. THERE SITE ALLOWS FOR TERMINATION OF MEMBERSHIP ALONE. THE SITE DOES NOT ALLOW ME TO ERASE MY CC INFORMATION!! THE SITE DOES NOT ALLOW ME TO ERASE NONE OF MY PERSONAL INFORMATION. THE SITE DOES SAY IT DOES NOT REFUND MEMBERSHIP AT CANCELATION???? SERIOUSLY !!!! ARE THEY THAT DESPERATE TO TAKE PEOPLES MONEY???
SO BECOME A MEMBER, FLY OUT 4 MONTHS LATER, THINK ABOUT ANOTHER TRIP, YEAR MEMBERSHIP KICKS IN - STUCK-FORCED WITH AN UNWANTED YEARLY BILL! GREAT JOB SPIRIT! i WILL BE TELLING EVERYONE OF THIS THIEVERY!
COWARDS FOR NOT ALLOWING SOME FASSION OF PERSONAL COMMUNICATION TO DEAL WITH THIS....9 DAYS IN THE NEW MEMBERSHIP AND NO REFUNDS???? PISS POOR POLICY!
Booked Spirit Air flight R/T Boston to Ft. Myers. Checked in online and prepaid $95 for baggage fees. Arrived at terminal 45 minutes before boarding.
Went to Spirit Air counter to check one bag. NO ONE was at the counter! I went to the boarding gate with ID and all necessary documents on my phone. Explained that no one was at the counter to help me. Was sent back to Spirit counter anyway; not one person there.
Spirit labeled me a "no-show", canceled R/T flight, refused refund. I stayed at a hotel near the airport and took an early cab ride to Logan in the middle of a snowstorm to make the Spirit flight only to be screwed over when I got there.
Airline reps for other airlines were at check-in counters helping passengers. Thanks US AIR for saving the day.
SPIRIT AIR is a SCAM! Worst airline experience ever!
Couple of months ago i bought 2 airline tickets on Spirit Airlines on cheapoair & after my purchase o was promoted to to click on a link on the spirit website where i would receive a $50 rebate on my plane tickets. I was contacted by Great Fun where the representative told me to that i would receive & email & also something in the mail with my rebate information and all i had to do was pay $1 for the first month & $16.99 monthly after that to continue their TLG shoppers service. However i was given the option to cancel the service free of charge before the promotional period was up. After i got off the phone i waited for HOURSS to receive this email & NOTHING never came. I called them back & told them i had not received my rebate information via email and the customer service rep told me it might take 24hrs to come. Next day STILL NOTHING!! I waited & received NO MAIL OR EMAIL FROM THEM!! I called back day after that before the promotional period was up & canceled the service. At least THATS WHAT THEY SAID "SERVICE CANCELLED". Turns out they charged my credit card $16.99 in December which went unoticed by ne until the charged another $16.99 on my card in March screwing up my card which i then realized. I called them & they proceeded to tell me that i never canceled the service!!! Asking me for a cancelation # from MONTHS AGO!! I ask them to take the charge off my card & they said the couldn't do that so i told them i was going to have my bank file a claim against them which the guy then offered to refund my 16.99 for march. I cant believe SPIRIT AIRLINES could be letting this kind of stuff take place. They already SUCK now they're upholding scams. Smh.
To whom it may concern, on saturday, march 8 i contacted spirit customer service to change a flight that was previously booked. The reason for the change was due to my mother having a physical health issue that impaired her ability to walk. The original flight was booked a week ago to florida and my mother’s vacation was scheduled to march 17. Due to severe pain in my mother’s leg and back, her vacation was abruptly changed since she had required a flight for immediate return to chicago. You’re probably wondering why my mother didn’t choose to go to a hospital in florida or be seen by a doctor in florida. My mother is elderly and the type of person that doesn’t feel comfortable dealing with strange doctors or healthcare providers. While speaking with your spirit representative, i had my mother on conference and provided details about my mother’s emergency situation. I expressed the need for wheelchair assistance due to my mother’s immobility. During the flight/ticket booking phase, your spirit rep informed me the charge was $268, i was also on the spirit website with a confirmed ticket price of $253. The spirit rep advised me the price is the price for $268 including a baggage check fee. I explained to the rep the fee of $253 which included the baggage check fee. The spirit rep placed me on hold and then came back to advise there will be a “one-time courtesy” adjustment. Due to nature of my call, reason for changing flight information and after dealing with your rep; it got me thinking. Your airlines doesn’t seem to take into consideration emergency situations where one’s health is a factor for changing a flight. I called your airlines for assistance but after speaking to your rep and had i known, i would have never wasted my time calling spirit to reschedule and just done it online without the hassle. This simply goes to show that your airlines don’t have any consideration about a person’s extenuating circumstances and seems more money hungry. I will never book a flight with spirit airlines ever again and tell all of my friends, family and business associates never to consider using your airlines for their travelling purposes either. I am extremely disgusted with the way your company handled this situation. Granted your spirit rep started to consider my mother’s needs after we expressed the urgency for flight change and accommodations needed. If i would have never mentioned the price from the internet your airlines we would have been overcharged for the flight. Seems to me that your airlines does this to many customers when flight changes are needed but until a person like myself references the price your airlines provide via spirit airlines vs. Spirit rep things change. I shake my head at your company with disgust, i will be contacting the and will definitely blog about this experience on social media. I hate it when a company overcharges for services, especially for people that don’t know any better. Buyer beware, i think not it’s more of buyer will be aware after i inform others. Especially after all the talk of airline issues in the news with the bigger companies, i would have thought your airlines would be on the up and up. Disgusted
Spirit Airlines $9 UNFAIR Club. Apparetnly, I signed up for the club Jan 28 2014. I took 1 flight, saving $15 on the fare, but at the cost of the introductory $59.95 club fee. I contacted spirit shortly after enrollment requesting that I do NOT automatically re-enroll. As a consumer, I have every right to have my preferences honored.
A year passes. Although I frequently received their fare deals, I NEVER received an email that my "anniversary" was near. I think nothing of it, (a) because I don't keep track of useless airline club anniversay dates, (b) I believe that my automatic enrollment has been severed. But of course not. They automatically re-enroll me for another year at $69.95/year on Jan 29, 2015.
I tried to dispute it with American Express, who has had MANY complaints about Spirit Airlines, but they are unable to charge back to Spirit. I called Spirit "customer service" and after getting nowhere with Angelo, I spoke with Julia (employee #29948). They simply don't care and in my opnion make a living on stealing customer's money. Julia indicated that they use a 3rd party to send out email notifications about re-enrollment and she stated it didn't matter if I received it or not. They have on record that their 3rd party was responsible for notification. She had no response when I asked how I could be on auto enroll when I contacted them in 2014 to cease.
My next effort is to report to the Federal Trade Commission. Please do yourself a favor and either do NOT purchase the club or keep really good records of your "anniversary" date .... else you might find an unwanted, irreversible charge.
I created a round trip flight between denver and las vegas. I needed to fly home earlier than originally intended. The spirit airlines representative made a mistake that resulted in my reservation being cancelled.
They refused to give me a refund, refused to issue me the flight, refused to do anything at all other than tell me to rebook the flight and pay yet another charge for the flight.
They essentially stole the money. They took money to render a specific service, refused to render that service, refused to issue any sort of refund, kept the money.
Yes, they have very cheap flights ... but it isn't even remotely worth it if they take money and don't give you the flight you ordered.
This makes them a scam by the very definition.
I bought Round Trip tickets to Cabo . First they surprised me with extra fees then they left us stranded after hurricane Odile and refused to refund any of our fare .
Spirit Airlines wouldn't allow my niece to board her flight because she was 8 minutes too late for their arbitrary deadline -- almost a full hour before the plane left. . . yet they boarded two groups that arrived AFTER her, who didn't even have boarding passes. The gate agent told her she wasn't checked in, even though I had done it on line twenty-four hours previously, and she had a boarding pass and seat assignment to prove it. The gate agent that denied my niece entry to the plane personally escorted one of these groups onto the plane. They very "generously" offered to put her on stand by for another flight -- 24 hours later! This was, by the way, an unaccompanied minor. The gate agent then told her she had to leave the area or he would call security because she was crying, and it was irritating him. The customer service agent, supervisor, and manager I spoke with were a joke -- offshore and barely able to comprehend English. They told me I shouldn't worry about her being alone in the airport for 24 hours because it was a public place. This at 2:30 in the morning. Nice people you have, Spirit. Luckily, she was able to make her way over to Southwest, where they accommodated her with a seat on a flight only four hours later than her original flight and assured me that she would be taken care of until the plane boarded. Pretty nerve wracking for me, too, because the kid was in Phoenix, and I"m in Chicago. Oh, they also refused a refund because they have a "no refund" policy -- even if their personnel screw up. DON'T EVER FLY SPIRIT! THE SOUTHWEST FARE WOUND UP BEING CHEAPER THAN THE FLY BY NIGHT SPIRIT FARE AND THEY ARE MUCH MORE PLEASANT TO DEAL WITH!
This company is involved with shady business practices. When booking the inexpensive flight, you will soon find out it was the same rate as the other airlines. I paid nearly $500 in the fare club i did not use and they would not refund the unknown charges. I will be calling my bank.
Yo te nia una reservacion de las vegas a houston y canbie la feche me cobraron por a ser el cambio y me dijieron que me iban a dar un credito para otro vuelo en en futuro yo regrese a houston el domingo 23 de nov y pues mi orijinal era el lunes 24 pero me cobraron recargos y me mintieron disiendome que me iban adar un credito y que iban a canselar el vuelo de las vegas a houston y simpre llegan tarde numca estan a tiempo para los vuelos
Around 10am on Friday, Nov. 7, 2014 I asked the employee of Spirit Airlines (at Bush International Airport) how to get my ticket. I explained I didn’t travel a lot. Her nametag was backwards, but she was a little taller than 5’8, greyish colored hair and had a Russian sounding accent. She offered to assist me with the kiosk machine. She told me that because I had a computer bag (backpack with a computer and paperwork inside) and a bag with clothes (2 total) I would have to pay extra for a carry on. I figured that was the rules and went with it. I paid $45 dollars for Spirit Airlines to send my clothing bag and carried my computer bag onto the plane.
When I got back to Houston at around 5pm on Monday, Nov. 10, I noticed another passenger exiting the plane with his computer bag and luggage bag in hand. I asked him, “Sir, did you pay extra for traveling with a computer bag and a luggage bag?”
He said, “They didn’t charge extra for a computer bag.” He was shocked that I did pay more. As were other passangers who heard us.
I went to the Spirit Airlines ticket area and explained to an employee named Mr. Moore that I was told to pay extra because I had a computer bag and my luggage bag. He said first off that that shouldn’t have happened and I was owed a refund. I said I wanted to speak to a supervisor to get the refund. Simple, right? Mr. Moore brought over a woman who said she was a supervisor from Atlanta, even though I was in Houston. She tried to “handle” me by telling me, “Not that you’re a liar, Sir, but we don’t know what you hand with you when you traveled.”
So, she called me a liar in other words. I said there were cameras all over the airport that showed me with my computer bag (nothing unusual) and luggage bag and showed them both. The Atlanta Supervisor and Mr. Moore were confused as to why I was charged extra and couldn’t explain why. The Atlanta Supervisor underhand-ly called me a liar again and kept trying to “handle” me.
I said "I don’t need to be “handled” just given a refund for something I shouldn’t have paid for in the first place and stop argueing with me."
The Atlanta supervisor, whose nametag was turned around and didn’t identify herself beyond, “I’m the Atlanta supervisor” continued to talk down to me instead of simply refunding me the $45.
Eventually she brought over someone else, named James [no last name given]. He clamed that the other passenger on the plane should have paid to have brought his computer bag and luggage bag onto the plane, which completely goes against what Mr. Moore and the Atlanta Supervisor said. Also, when I asked what the Russian woman’s name was, Moore kept saying, “I know who she is,” but wouldn’t say her name.
I decided to email instead of argue. 11/11/14 I emailed them at 12:30pm:
“At Bush International Airport Nov 7 around 10am your employee: Russian type accent said I had to pay $45 to send my luggage because I had a computer bag. When I came back on Nov. 10 5pm I saw a passenger exiting with a computer bag and luggage bag in hand. He said he didn't have to pay extra. I went to the Spirit ticket area and a Mr. Moore told me I shouldn't have paid more just because I had a computer bag w/ luggage bag. I asked for a supervisor who didn't help. Refund me $45 or I'll tell who will listen.”
Their reply 11/13/14 10:47am: “Hey My First Name, Thanks for contacting us.
We truly appreciate you bringing your concerns to our attention and assure you that the level of service you received is not what we strive to provide our customers. We’ve shared your comments with our General Manager in Houston for review and use in our ongoing training efforts. Guided by your feedback, we are taking the steps necessary to continually improve our operation.
Our Customer Service Agents have been trained to detect larger carry-on bags and have been directed to ensure all carry-on bags charged the appropriate fee. For your convenience, I’ve shared the following page on our website which will provide you with additional information regarding baggage: http://www.spirit.com/Policiesbags.aspx
As such, we're unable to process your request for a refund of your non-refundable baggage charge. While I understand your disappointment, and we wouldn't want to lose your business, our policies are clear and holding to them is one of the reasons that we can keep our fares as low as possible.
We can assure you that guided by your feedback; we are taking the necessary steps to continually improve our operation. We hope we get the chance to welcome you on board another Spirit flight soon.
Sincerely,
Jesse
Spirit Airlines Support”
My reply minutes later: “No. You can A) refund the $45 dollars that you owe me, or B) not and I will then have my bank reverse the charges and tell anyone who will listen how you ripped me off. You will then lose a lot more than $45. And you will have a dissatisfied customer who will do everything in their power to make certain you go out of business. This is your last chance to do the right thing.”
Their reply some minutes after: “Hey My First Name agian,
Thank you for your continued correspondence.
Again, I'm sorry to hear about your experience. However, we're still unable to refund your non-refundable baggage charge.
We hope to welcome you on-board a future Spirit flight.
Sincerely,
Jesse
Spirit Airlines Support”
I called my bank and they are reversing the charges. Just a note to Jesse [no last name given], don’t call an angry customer by their first name and act casual. Learn some respect!
As a side note, when I typed into Bing.com “Who do you report to when airlines rip you off?” Spirit Airlines Rip Off Reports were third and a few more times. And more to this: They charge for everything on the plane. If you need tap water because you’re dehydrated . . . just don’t fly with them thirsty. It’s only a matter of time before they charge to use the restroom. They charge a little less than everyone else, but don’t be fooled by these scammers. They are con artists and penny pinchers with planes. Boycott.
To whom it may concern:
On Sept 14, 2014 I went online and purchased 2 round trip tickets on Spirt Airlines to go from
Oakland International Airport to Chicago O’Hare Airport.
The Ticket price was $538.63 for both tickets. We were going to see my son graduate from
“Navy Boot Camp”. Well Our departure date was Friday Oct. 17, 2014.
Well,I came to find out that my son was graduating on the Oct. 17th, 2014 at 7:00am, So I realized I needed to change my departure date to the Oct. 16th, 2014 in order to see him graduate. This was on Tuesday Oct. 14, 2014. I called Spirit Airlines on Tuesday Oct. 14th, 2014 to explain the situation and to price out how much it would cost to make a change in Departure time and date.
After speaking with a agent and getting the pricing for the change it was far to expensive. I informed Spirit Airlines that I was going to book the Departing flight on a different Airlines that was cheaper pricing by $600.00, I also explained to the agent that I would be using my return flight that I booked and paid for with them.
The agent explained that she would not make any changes to the reservation because I would be using the flight home as scheduled and originally booked.
I flew out on American Airlines with my wife on Thursday Oct.16th, 2014 and made it to the Graduation. Our return flight was scheduled on Spirit with a departure date of Sunday Oct. 19th, 2014 at around 4pm. Well Sat. Oct. 18th, 2014, we called the Airline to confirm and get the exact time, to our surprise they Airline informed us they canceled out return flight. We were speaking to a Agent named “RAI” I proceeded to tell him the whole story and he continued to tell me that there was nothing he could do that “because I did not go on the departing flight, the whole trip was cancelled” I also explained to him my wife has “MS disease” and did not have enough medicine for extra time we had to go home, and I had called on the Oct. 14th, 2014 and told Spirit Airlines that I was booked on the wrong day and I would be taking alternate means of transportation , but I did need and planned on using my flight home” . I finally asked to be transferred to his Supervisor.
I was transferred to a Supervisor named “Chris-employee # 31815”, told him the story, then he said that “ he was just a supervisor” and he would transfer me to a manager. His name happened to be Chris also- Employee #31575 , He was supposed to be a manager, I explained everything to him, the story in full, my frustration etc. I had mentioned that the call was recorded, and is it possible for him to pull the call. He said “YES” and said, if in fact I had called and said (on the 14th of Oct.) about the change in my travel plans and the agent did not tell me my flight return flight was canceled**DUE TO TAKING A DIFFERENT MEANS TO GET THERE** he would reinstate the reservation.
He asked for my cell number and said he would call back in 2 to 3 hrs., we let him know before we hung up that my wife was looking online at Spirits website as we spoke & that there were available seats left on this flight, and were for sale. Then we hung up.
By the way we had also received an email this same day from Spirit reminding us that we are set to go the next day with my Itinerary information verifying we are scheduled on the flight (It’s attached).
We got a call back a while later and missed the call (It rang one time” ) we called back in and went through a maze asking for escalation and finally landed back up on the phone with the same manager “Chris –employee # 31575. At this point we asked him if it was done, he said “NO” and then he said that he had listened to the original call from Tuesday Oct. 14, 2014 and said “He heard us tell the agent that we were using a different airline to get there & do not change our reservation at all, we would still be needing to come home”. I then said well why are you telling me ‘NO”?
Next he said, “That unfortuantly if you miss your outbound flight the whole thing is canceled” I asked him if there was something wrong with him, why would he say that after we talked for an hour ( 3 hours prior) and he said right before we hung up if he heard the call he would reinstate the reservation. Then he said he does not have the authority, I was very mad at this point, I told him I’m disputing this charge and reporting him for lying to me when I’m stuck in Chicago with my sick wife with no medician for any extra time. I asked him if he enjoyed making it worse for us and helping rip us off.
He then said he couldn’t’ book anything because it was sold out. I reminded that wehen we called there were seats available and he did this on purpose and lied strait to us while we were standed.
I begged him for help, I told him we got a email from this same day earlier from spirit verifying we are on the flight.
He did not believe us, I landed up forwarding it to him, he kept us on hold for another 30 min. while he tried to figure out who sent it to us. Then before I hung up I asked to answer 1 question, “What would he do if it was his sick wife with “Multiple Sclerosis” and he just went through what they are doing to me?” I asked him to truly be honest.
He said; “ I was right, and he was sorry”.
We bought a different flight that was not non-stop, took 3 hours longer and we had to leave at 6am instead of 4pm, we took American Airlines home.
I was completely ripped off by Spirit, I followed the rules, paid for my flights in full, got lied to, had my head played with while I was in a strange place with my disabled wife.
Sincerely, Eric
This company just charged my credit card for 69.95 for their 9.00 club program. Evidently somewhere in the fine print they have the right to do this. I do recall joining several years ago for 9.00 but i guess their end game is to collect these fees so they disguise the offer in clever but sleazy marketing. I received no value for this program. DON'T JOIN
Even sleazier is they make it very difficult to cancel and when you do finally figure it out you lose the benefits that you prepaid.
Bat stupid idiot at the top of sleaze airline figured it’s more profitable to rip people off rather than build long term customer loyalty.
The CEO is Ben Baldanza - you should be ashamed of yourself.
Sleazy Air - you have lost a customer for LIFE all over 69.95
Spirit Airlines a Scam going where they single out several passengers out of the group and tell them their carryon bags are too big and make them pay an extra $100 bag fee at the gate at boarding, or they won't let them on the plane at boarding and you will miss your flight.That is what they did to us at the Orlando Airport .
We have a small Carryon Bag that is a standard Airline size for overhead bin and was bought for that purpose it passes the test for all the other Airlines when they measure it it is the kind that rolls all passengers and flight attendents use.Spirits Gate persons stopped us and said they have a problem with it.Everyone going by had the same type Bag.Spirit 's people said it was 1/2 inch too tall and if we didn't pay an extra $100 ASAP we were not getting on the Plane.We had to get back, so we were forced to pay. After compaining to the male stewardess he admitted that a lot of people have been mad because the same thing had been done to them.
The bag fits in the metal frame Southwest and all the other Airlines have at their counter to test bag size and passes the test and is, in fact an airline approved bag for carrying on the plane.Spirit Airlines finds ways to nickle and dime their passengers to drive the low fee you pay for the ticket back up into the price of a normal major airline.It is impossible to get them on the phone and they have no Email address. Their older plane was delayed going to Orlando due to mechanical issues and had to be fixed and the on from Orlando vibrated so bad waiting to take off and made a grinding metal sound the some of the passengers looked concerned like is this thing going to make it. If your going on a trip and flying, pass on Spirit Air.
Well, as the saying goes, you get what you pay for. We originally booked four tickets to San Jose, Costa Rica and decided not to go, understanding that by doing so, we will pay a $125 per person change fee. We changed our reservation to of all places, Cabo San Lucas, MX, the area devastated by the hurricane. I asked for a full refund as even though I was told by customer service that the date of our departure, October 17, 2014, were not affected. The cut-off date is/was October 15, 2014. I mentioned that surely even if our plane flew the rest of the facilities and business would surely still be affected. Our condo owner told us the grounds are devastated. Again, Spirit airlines indicated they will be charging us another $125 person to cancel our flights. We have now paid another $500 to cancel a reservation to an area that is going to be cleaning up for the next 6 mos. I will never use this airlines again and I will be sure and let everyone know how unyielding they are. We would surely appreciate a cancellation of this reservation and a FULL refund.
Spirit Airlines charged my credit card for an automatic renewal of the annual fee for membership in the $9 Fare Club. I disputed the charge when it appeared on my credit card statement because I did not recognize the fee. My credit card company said the charge was valid and sent me some paperwork they had received from Spirit to justify the charge. One item was a letter allegedly sent me prior to the renewal date. I never received such a letter. I then contacted Spirit directly and tried to communicate with their representatives at the customer service center. I spoke with one representative and then asked to speak to the manager, since I was not getting anywhere and the language barrier was formidible. The manager was also hard to understand so I asked to speak to someone else. They kept reminding me that I had agreed to automatic renewal and that there was nothing they could do. This is clearly a terrible business practice that must generate large sums of money for Spirit yet cause customers to go crazy.
I would stay as far away from Spirit and its $9 fare club as possible, because they have no intention of being fair and doing the right thing--they are in it for the money. This is really poor on their part and frustrating for this consumer.
Special News: Spirit will discount the cost of buying miles by 30%! Sounds great doesn't it.
Spirit Air has a mileage program. They have a new ad that says the more miles you buy the bigger the discount: 10%; 20% and even 30%.
So I went online to see what a trip from Chicago to Ft. Myers would cost from November 20 to Dec 2nd. Non stop round trip was $122 going and $192 returning: a Total of $314. Not too bad. but remember they do charge for bags and seats.
I then went online to say I would PAY using miles and how many miles would be needed for the exact same flights? Miles needed was 15,000 + $13.10 out of Chicago and 25,000 + $13.10 returning.
So 40,000 miles and $26.20 in cash. (Plus bags and seat fees).
You can buy those 40,000 miles for a discounted price of only $752.64! (and the 25.20) for a total of $777.
Let's see you can pay real cash of $314 or buy miles for a discount of only $777.
Spirit has figured out ways to screw it customers every which way possible. Seats don't recline unless you buy the first two rows for extra $75 per seat.
Ok let's assume I already have 20,000 miles in my mileage account. I need to buy only 20,000 more. That would cost me $376 + $26 or $402. So I could use my 20,000 miles plus pay Spirit $402 to get the same tickets that I could buy for only $314!
This is the latest RIP off. And the problem is that people will pay it without thinking. Assume you had 30,000 miles already earned you'd have to spend $215 + $26 or $241 for those extra miles. That means Spirit is taking away your 30,000 miles for a price of$73! $314 to buy for cash or use 30,000 of your miles plus buy 10,000 more.
Effectively they sell you 10,000 miles for $215 and take back your 30,000 miles for $73!.
When they get those miles back they can resell them for $645 ($215 x 3).
What a great business: buy back for $73 and resell them for $645.
I wonder where I can sell my miles? I'd sell my 20,000 miles for only $300 another 20% discount to what Spirit is selling them for. **
**my guess is that an individual cannot sell his miles. Either use them or they expire.
New expiration rules too: if you don't fly within 6 months they expire. I go somewhere that they/spirit doesn't fly for 6 months. Nice catch 22.
Ask me about their rip off voucher system that they changed to "make it better". BS big time. Someone must just sit at the Spirit office and dream of ways to make more money. The 40 pounds for a bag vs. 50 pounds with other airlines was brilliant. Spirit collects more in non revenue money (seats, bags, cancels, food, etc. then their airfare)
I have so many more stories. Finally gave up flying them! Oh I slipped on a worn out carpet and almost broke my hip. still sore and swollen for 6 months. Not even a 'sorry'. Carpet was fixed a few weeks later.
My wife and I took a flight on Spirit Airlines from Ft. Lauderdale, FL to Chicago, IL on 7/28/14. Upon arriving at home, we unpacked our suitcase and noticed that our luggage was opened by someone (as everything was neatly packed when we left Florida) and in disarray. We intially had thought that this was a result of a TSA screening of our check bag, but there was no note in our luggage from the TSA (which they put in a checked bag, if they open it to inspect it).
My wife had two dresses and all of her MAC make-up stolen from our bag, for which the loss exceeds $500.00. I have tried to reach someone at Spirit Airlines to file a complaint, but I can only reach a voicemail and my calls are going unreturned.
Discount club seems like a good deal but they mask the fact that it will auto renew for $59.95 if you don't cancel. They sent email titled great low fares, as I was not planning a trip I simply deleted the email. They should have titled it as renewal. When I got hit with the charge the first thing I did was cancel it. I tried very hard to contact a human as all their options are automated. After calling back 3 times trying different options I finally got ahold of Lauren who could not help me but transferred me to Maureen. Maureen began every sentence with, "I will make no promises or guarantee s, but I'll see what I can do", which was absolutely nothing. When I asked if it could be discounted or prorated, I was told she could not do that since I was"no longer a member". In the end the $40 I initially saved turned into an additional cost. So, if you do use this service, cancel immediately after use.
I registered for Spirit $9 fare club on Jul 20th 2013 when i Took a trip to Florida and they prompted to add myself to the $( fare club and save a bit of money. I did so thinking I am saving a bit of money. After a year they renewed my membership and charged me $59.95. I saw the charge in my Amex card and realized that I didn't want it. So I cancelled the membership. And tried to contact Spirit, but they dont make it easy to contact them for anything other than booking tickets.
I contacted Amex which was my card provider and they said as per Spirit Terms and Conditions I cannot dispute the transaction and I need to contact the merchant directly. I contacted them and all customer service reps was taught how to mention terms and conditions as the reason for taking my money. They kept saying over and over again about T&C's and thats the reason why they are taking my money. I had agreed over a year ago that they will charge me and that is non-refundable as per the T&C's. If I wanted to cancel I have to cancel at their site and when ever I cancel I will loose all benefits. I will not get the residual money or service until end of the term.
Since I Paid money of $59.95 I asked them to re-instate their membership. They flatly refused saying that is also not allowed as per T&C's of Spirit. I asked them why can't you prorate the charge for a days and refund but all the time they go back to Terms and Conditions. Its a tool for them to get my money and profit.
Corporate's like Spirit is one of the worst customer service organizations that I have seen. They dont care about customer, just their money and how to extract it.
I signed up for the $9 Fare Club with Spirit Airlines in order to get a lower fare. The membership is $59.95 per year. They require you give your credit card and sign up for auto renewals. They do not give an option to pay for only one year. When it was time for renewal, they send out no notice that the renewal or charge is about to take place as they are hoping you will forget. I did forget until I saw it on my credit card bill. I tried to call, but it's impossible to reach a live person. I immediately went on their website and sent a message asking that they cancel my membership and refund this year's renewal fee. They flatly refused and cite the fine print saying I gave permission. They also refuse to cancel for next year saying that I must sign in and cancel on their website. After getting a new password and signing in, I had so much trouble even finding the location of the place to cancel. I have dealt with many companies in the past that would auto renew but they all would send a renewal notice and would cancel my membership and refund the membership fee if I called within 30 days of renewal. I feel Spirit is trying to trick people into auto renewing as they hope people forget, they don't send out a warning notice of the impending charge, then flatly refuse to refund. Their fares may sometimes be cheap with this level of customer service, buyer beware! I will use other airlines, even if I have to pay more, in the future.
Do NOT buy "$9 Club" membership from Spirit!! Like everything else about this airline, it is a SCAM! You may find a cheaper flight using the membership, however, you must remember to CANCEL the membership. If you don't you'll be charged $59.95 on your credit card a year later... and, the year after that... and the year after that.
And, you can't cancel it right after you use it... with the idea that you can continue to benefit from the membership for the rest of the year. When you cancel, it stops the benefits immediately. You lose the ability to buy discounted tickets for the rest of the year.
Tried to cancel flight three days after booking. They refused to refund any money. I understand losing a portion of the fee, but they should refund something! Talked to several people at spirit, all they say is "that's out policy" no customer service, robot type employees.
To who ever cares,
I have flown for years also a former stewardess in the 70s with eastren airlines...I get no perks,jhowever I did get a good deal on flights to Atlantic city leaving this am and I tried all day today to try to get my reservation changed to save the money to use at a later date of whatever the rate may be...but I couldn't get anywhere with a foreign speaking person that didn't care..sad thing is we have all these unemployed Americans and all the jobs have been sent out of country..there is non compassion trying to find someone from America .i also tried to manage my reservation and the web site isnt working..would like to hear something back..I can't help my circumstances ,please text a response i hate 800 numbers due to the fact most are telemarketers ..at (((email redacted))). Darlene Mcmordie-Terrill
Spirit Airlines $9 Fair Club auto-renews every year and they say it is ""impossible"" to refund it even a day after the charge was put through. They even charged it to a card I have not used for over 3 years (a Spirit Visa I cut up in 2011). When contacting the card comapny and then subsequently Spirit, they refuse to refund the $59.95, saying the ""fine print"" in the agreement stipulates no refunds once the auto charge takes place. Wow.
Unusual business practices to say the least and very disappointing from an established regional air provider that I used to fly regularly out of Detroit on business. I guess I shouldn't be surprised as they have also started charging for carry-on luggage...to the tune of $30/bag for carry-ons!
If word of mouth counts for anything, Spirit may want to consider a new business model because treating customers like this is just plain bad for business.