Straight Talk Wireless Service


Country United States
State Florida
City Miami
Address 9700 NW 112th Avenue
Phone 1.877.430.2355
Website http://www.straighttalk.com/

Straight Talk Wireless Service Reviews

  • Mar 12, 2015

I purchased a brand new Iphone 6 16 gb from straighttalkwireless.com Monday March 2nd 2015 and paid full retail for the phone to the tune of $695.86 after tax. It was to be overnighted and was to receive it Tuesday March 3rd 2015. Well they did not put the apt number on the packing slip and Fedex was not unable to deliver my phone. After several calls to fedex and a printed copy of my online receipt(which had my unit number clear as day) they redelivered the next day. I opened the phone and typed in the proper codes and purchased a three month plan and put in to port my att number to the new straight talk phone. I waited 24 hrs and No service. Finally was tired of waiting and took a new number.

Now this is where the real fun began. I purchased a screen protecter and when I went to put it on I noticed 3 tiny cracks in the upper right corner of the phone where the glass curves into the plastic lip between the glass and the metal frame. I also noticed when in texting mode with a white back ground there looked to be black dots under the screen. Turns out these are dead pixels. I call straight talk where they wanted to "trouble shoot" my phone. I went through the process although I told the rep countless times it is a defective screen and not a softwear issue. She was apologetic and was all set to send me another Iphone 6 along with a return kit to send the junk phone back. I was placed on hold for nearly an hour and then the story changed. I can not find your model of phone so you will need to send the phone back to us and we will send you another phone in 30 days!

What????? I purchased a phone from you that was to be brand new which is obviously a refurbished (prior custmer return), spent $141.000 on a 3 month phone package and you have the balls to tell me I have to wait 30 days for another phone? Rep: Yes mam. What about the plan I have paid for and what will I do for a phone? Rep: Don't you have another phone you can use? Uh no! Rep: Well mam, since yu have been on the phone for so long I will now transfer you to my supervisor. I waited on hold for nearly an hour and no one ever came on the phone. My fiance returned home and I told him what had taken place. He was transfered mutiple times and given many different stories. One rep said they would send a new phone in 3 days, another said 30, another said they will not exchange the phone at all. So we filed a claim with BBB and contacted a so called corprate office and at this point we asked for a refund. They said send the phone and when we get it, you will get your money back in 30 days!

That is unacceptable! Never once could get an American citizen until March 9th 2015 who said send the phone back and we will issue you a refund in 3 days. I do not trust or believe that. First of all, she did not say anything about sending me a return kit to send it back so I am guessing they expect me to cover shipping which again without a return receipt they will more than likely play dumb when they recieve the phone. I have read several horror stories of people returning the phones and never receiving another phone or any money back! This makes me very nervous! They sent me a refurbished phone, plaid games with me and my finace on the phone and I need help in getting them to fix their mistakes. Can anyone help??

  • Feb 26, 2015

I have had a unresolved issue with my data device where it will not work i spent 3 hours yesterday trying to resolve what i thought was a technical issue but it turned out to be issue where they had simply turned off my device in spite of the fact that almost one full gig of data is still on the device and it did not expire until may It is only february). I would like to restart the 2 gig reserve i have on there and have a credit of 771.38 mb of remaining time that should be remaining for use added to that. To show the remaining data from the device i have screenshotted the device to their customer service to show this current info as of todays date that shows the remaining data balance which was not replied to yet at all by the company... Amy 2/25/15

  • Jul 16, 2014

Complaint Type: Wireless Complaint

Description of Complaint: i bought a 30 day unlimited voice data and internet service plan from straighttalk wirless, which i have been doing for the past five years. three days after i purchased this service, after making a total of five phone calls and listeniing to an hour off music a day and downloading a few google play apps, a pop up came on stating that i was reaching my data limit. four days later i was unable to visit the internet, use apps orlisten to music, internet and data were useless.i contacted straight talk six times including the corporate office, what follows is the response i received complete with summerized dialog:

me: i have no internet service, phone calls are choppy and cant use appsst: it says here that you have reached your data limitme: i paid for the unlimited planst:yes it is unlimited but we have throttled your usage:the plan is advirtized as unlimited voice data and internet, but i can no longer use the internet or data, also your advert when phoning says unlimited data voice and internet also, i beleive this to be fraudulent advertising.st: yes you have unlimited internet and voice but we have cut your data usage.me:well i have NO IINTERNET or data usage, at the least your adverts are false and/or misleadingst:you have unlimited voice internet and datame: i have no internet or data due to the company you represent cutting the data usage to my straight talk cell phone........and the conversation went round and round in this manner.the end line is i live remotely and rely explicitly on my cell phone especially as i have children.this company advirtisez unlimmited everything as it has always been thru my 5 years of usage, they are making policy changes due to a contract with other companies to limit data due to tethering. this may line their pockets but it is taking away from the people and is causing them to fromote fraudulant advertising, soon all companies will make a play on words and make up whatever conditions they like to make an extra mill or ill...this needs to stop..

also they do not disclose AT ALL the fact that they will not replace a malfunctioning phone unless you a two phones, you must call from a different phone other than the mafunctioning one before they will replace it as for me this is impossible as i bought one not two , understanding that if it malfunctioned it would be replaced...this is false advirtisement as they will not replace phone unless you have access to another one

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