It is almost three month I have website with godaddy.ca and stripe.com services. Stripe before activation did not like my 'non return policy' and I change it same second I got email from them. They did not reply on my emails, and I assume that everything is hunky-dory. Couple of days ago people complaining about my payment processing and they cannot complete the transactions. Strip=no support phone number, no communication back, just garbing and running. Of Couse there will be tons of good reviews, but mine is very sad one.
Now I have to find better CC processing company, and move my storefront to the new webhosting. What a waist of time, my energy and my money. Wish I never deal with them..... AAAAAAAAAAAAAAAAAAAAAAAAAAA
Today I do not feel so bad reading all the complaints on this site! My company and myself is a victim of this companies scam!
Over 6 days ago, I signed up my company with Stripe.com. The activation process was easy and painless. I was not sure if the account was active or not but at the time I was signing up I was on a live chat with one of their reps. I asked if the system was ready to be used? He responded by saying to try one of my personal cards for a 1.00 and see, so I did. I used my personal credit card and it appeared to go through. I adviced him it went through and he clairifide that my account ws setup and ready to go. He did indicate that it would take 7 business days for my first batch of funds to transfer to my bank account. I thought that was strange but over looked it and didn't think about it any further.
The first batch of credit cards that were processed came to $933.00. We processed this 4 days after the account was active. To my amazement, I received an email later that evening telling me that I had no authorization to transact my customers credit cards and that they were closing my account. UN REAL!! I quickly informed our legal department of this and they tried to contact them however, They did not have a customer service number to call and the only way to communicate with them was through email. We offered to show our invoices with customers signitures but they did not repsond. We kept watch of the account indicating that the upcoming transfer was 04/03/2015 however, this morning it showed that they suppositly refunded all the money back to our customers. Funny thing about this is that I checked my bank account to see if I had been refunded back the money from my personal transaction and NOTHING! What a surprise...
This company is a total scam!! They wait tell you transact a big amount of money and then send an email to you that says you violated one of their policys the famous one is where none of your customers suppositly authorized a charge and then they close your account out and then keep the money! No refunds have hit my account or my customers. I am local to where they suppositly operate out of so I might just show up with a deputy or police officer and expose this BS.
Mean time, I am going to rally a class action or private law suit drawn up against these people. They show two addresses of location, one is in San Fanscisco CA which I am just 15 minutes from, and the other is in Santa Clarita CA. Which one is beyond me and I doubt that they actually operate out of anyone of these locations. Also do not waste your time with the BBB. As a business owner I know first hand how the BBB operates. If you pay the BBB 700+ dollars a year to be a member, they will block any complaints that come through their office by justifying the business your complaining about and leaving you even more angrier then when you started your case with them. BBB is a joke and waste of time. This company needs to be put out of buisness for good! It is truly sad that most of us that depend on our ability to earn our own income are devestated financially by companies like Stripe. Most of us can not afford to lose a single dime and when people like Stripe takes everything you worked hard for, our business fails and we have to close our doors and suffer through the credittors wanting their money.
I will be looking to sue this company. I am not the type of person to just bark my threats, I aim to keep them. Next stop is the California attorney generals office to submit a formal complaint with them then onward to an attorney!
I've recieved the message below. Stripe is currently holding our funds, does not reply to any messages indicating that we sell USED products and are not, and can not be, an authorized reseller of either Apple or ""Playstation"" (last we checked the company is called Sony) when you're selling USED items. If you had to be an authorized reseller when dealing with used products then places like eBay would have very few sellers.
If Stripe does deside to resolve this I'll post an update. As of right now they are not responding and holding our money.
---
Hi Andre,
Thanks for signing up with Stripe! It seems like you're reselling fairly popular brand name products, such as Apple adapters and Playstation controllers. In these instances, we need to ask for confirmation of your authorized reseller status for Apple and Playstation. Can you send us documentation that can confirm your reseller status? Sorry for the hassle -- we know it's frustrating when a few bad actors make it more difficult for legitimate businesses, but we will need to complete this step before we can transfer payments to your bank account.
Stripe Inc. Reviews
It is almost three month I have website with godaddy.ca and stripe.com services. Stripe before activation did not like my 'non return policy' and I change it same second I got email from them. They did not reply on my emails, and I assume that everything is hunky-dory. Couple of days ago people complaining about my payment processing and they cannot complete the transactions. Strip=no support phone number, no communication back, just garbing and running. Of Couse there will be tons of good reviews, but mine is very sad one.
Now I have to find better CC processing company, and move my storefront to the new webhosting. What a waist of time, my energy and my money. Wish I never deal with them..... AAAAAAAAAAAAAAAAAAAAAAAAAAA
Today I do not feel so bad reading all the complaints on this site! My company and myself is a victim of this companies scam!
Over 6 days ago, I signed up my company with Stripe.com. The activation process was easy and painless. I was not sure if the account was active or not but at the time I was signing up I was on a live chat with one of their reps. I asked if the system was ready to be used? He responded by saying to try one of my personal cards for a 1.00 and see, so I did. I used my personal credit card and it appeared to go through. I adviced him it went through and he clairifide that my account ws setup and ready to go. He did indicate that it would take 7 business days for my first batch of funds to transfer to my bank account. I thought that was strange but over looked it and didn't think about it any further.
The first batch of credit cards that were processed came to $933.00. We processed this 4 days after the account was active. To my amazement, I received an email later that evening telling me that I had no authorization to transact my customers credit cards and that they were closing my account. UN REAL!! I quickly informed our legal department of this and they tried to contact them however, They did not have a customer service number to call and the only way to communicate with them was through email. We offered to show our invoices with customers signitures but they did not repsond. We kept watch of the account indicating that the upcoming transfer was 04/03/2015 however, this morning it showed that they suppositly refunded all the money back to our customers. Funny thing about this is that I checked my bank account to see if I had been refunded back the money from my personal transaction and NOTHING! What a surprise...
This company is a total scam!! They wait tell you transact a big amount of money and then send an email to you that says you violated one of their policys the famous one is where none of your customers suppositly authorized a charge and then they close your account out and then keep the money! No refunds have hit my account or my customers. I am local to where they suppositly operate out of so I might just show up with a deputy or police officer and expose this BS.
Mean time, I am going to rally a class action or private law suit drawn up against these people. They show two addresses of location, one is in San Fanscisco CA which I am just 15 minutes from, and the other is in Santa Clarita CA. Which one is beyond me and I doubt that they actually operate out of anyone of these locations. Also do not waste your time with the BBB. As a business owner I know first hand how the BBB operates. If you pay the BBB 700+ dollars a year to be a member, they will block any complaints that come through their office by justifying the business your complaining about and leaving you even more angrier then when you started your case with them. BBB is a joke and waste of time. This company needs to be put out of buisness for good! It is truly sad that most of us that depend on our ability to earn our own income are devestated financially by companies like Stripe. Most of us can not afford to lose a single dime and when people like Stripe takes everything you worked hard for, our business fails and we have to close our doors and suffer through the credittors wanting their money.
I will be looking to sue this company. I am not the type of person to just bark my threats, I aim to keep them. Next stop is the California attorney generals office to submit a formal complaint with them then onward to an attorney!
I've recieved the message below. Stripe is currently holding our funds, does not reply to any messages indicating that we sell USED products and are not, and can not be, an authorized reseller of either Apple or ""Playstation"" (last we checked the company is called Sony) when you're selling USED items. If you had to be an authorized reseller when dealing with used products then places like eBay would have very few sellers.
If Stripe does deside to resolve this I'll post an update. As of right now they are not responding and holding our money.
---
Hi Andre,
Thanks for signing up with Stripe! It seems like you're reselling fairly popular brand name products, such as Apple adapters and Playstation controllers. In these instances, we need to ask for confirmation of your authorized reseller status for Apple and Playstation. Can you send us documentation that can confirm your reseller status? Sorry for the hassle -- we know it's frustrating when a few bad actors make it more difficult for legitimate businesses, but we will need to complete this step before we can transfer payments to your bank account.
Best,
Dale.