Phillycupcake.com is the website that we want our money back on. You tell me if this site is worth 22,000 or were we part of a Churn and Burn operation. Please review there Company profile with special attention to the "People" section. This is the talent that is producing websites.
We signed a contract with company January 14,2011. Project launch date was projected to be sixteen weeks from January 14,2011. We did not launch until April 2012. Our Contract outlined the following:
We were charged an additional 1,500 to cover site updates that we could not administer ourselves.
We paid this company in full.
Problems: We were advised that we would have full administrative control over our site and that it would be mobile compatible and built custom from the ground up to accommocate our customers. We lost valuable years in sales and we were advsied that this company would push traffic to our site and that you could order using your phone. This was all a lie.
We had a professional Guru in the industry evaluate our site and here were some findings:
--Bad Layout, no calls to action, really strange menu, blocky text tyopgraphy paragraphs, looks like something built in the early 2000's, Really strange picture of doll, inconsistent menu, terrible ux not up to even 2011 stamdards, images are poor quality on site, Typography is hard to read, site is not responsive, needs mor meaningful content, Not mobile friendly. This is just a few major point of the evaluation.
--We were advsied that the site we got should have cost around 4,500 if that and that there is no part of the site that is salvageable. We were shown examples of sites from 2011 and 2007 and our design and layout did not companre to those in 2007. This Guru research Studioality and was not at all impressed with the work and advised a high school student could have done this work. We were advsied that a new site with our wants and needs would not take long to build and that we should ask for our money back. We had been taken advantage of by Studioality.
Suggestions we were given by Guru: Site overhaul, content overhaul, re frame content, re build content, get marketing, build articles, content marketing plan month to month, make site user friendly, make site fully mobile responsive. The cost would be around 5,000.
Things we have done to try to resolve this issue:
We sent a demand letter January 15/2015 via email and certified mail/regualar mail. No response received
We had our attorney send a certified and regular mail letter April 13, 2015. No response to date
We filed a complaint with the Attorney General Kathleen G. Kane April 18,2015
We filed a complaint with the BBB on April 18, 2015
We are waiting for the Attorney Generals office to investigate and file their action against Studioaltiy
We are interested in hearing from anyone else who had/has a similar issue. Contact John Columbo at
We are requesting a refund from this company and compensation for lost sales over the past few years. We are also contacting the IRS to investigate their finances
Studioality LLC. Reviews
Phillycupcake.com is the website that we want our money back on. You tell me if this site is worth 22,000 or were we part of a Churn and Burn operation. Please review there Company profile with special attention to the "People" section. This is the talent that is producing websites.
We signed a contract with company January 14,2011. Project launch date was projected to be sixteen weeks from January 14,2011. We did not launch until April 2012. Our Contract outlined the following:
Design [40 hours] Concepts, Development, Refignment-- 6,000 dollars
Production [14 hours] Design Production, HTML Code all pages-- 2,100 dollars
Programming [83 hours] Phase 1, Phase 2-- 12,600 dollars
Project Management [10 hours] Site Architecture, Project Documentation, Asset Collection, Client Management
---1,500
___________________Total Cost 22,050 [-4,050 discount]= 18,000
We were charged an additional 1,500 to cover site updates that we could not administer ourselves.
We paid this company in full.
Problems: We were advised that we would have full administrative control over our site and that it would be mobile compatible and built custom from the ground up to accommocate our customers. We lost valuable years in sales and we were advsied that this company would push traffic to our site and that you could order using your phone. This was all a lie.
We had a professional Guru in the industry evaluate our site and here were some findings:
--Bad Layout, no calls to action, really strange menu, blocky text tyopgraphy paragraphs, looks like something built in the early 2000's, Really strange picture of doll, inconsistent menu, terrible ux not up to even 2011 stamdards, images are poor quality on site, Typography is hard to read, site is not responsive, needs mor meaningful content, Not mobile friendly. This is just a few major point of the evaluation.
--We were advsied that the site we got should have cost around 4,500 if that and that there is no part of the site that is salvageable. We were shown examples of sites from 2011 and 2007 and our design and layout did not companre to those in 2007. This Guru research Studioality and was not at all impressed with the work and advised a high school student could have done this work. We were advsied that a new site with our wants and needs would not take long to build and that we should ask for our money back. We had been taken advantage of by Studioality.
Suggestions we were given by Guru: Site overhaul, content overhaul, re frame content, re build content, get marketing, build articles, content marketing plan month to month, make site user friendly, make site fully mobile responsive. The cost would be around 5,000.
Things we have done to try to resolve this issue:
We sent a demand letter January 15/2015 via email and certified mail/regualar mail. No response received
We had our attorney send a certified and regular mail letter April 13, 2015. No response to date
We filed a complaint with the Attorney General Kathleen G. Kane April 18,2015
We filed a complaint with the BBB on April 18, 2015
We are waiting for the Attorney Generals office to investigate and file their action against Studioaltiy
We are interested in hearing from anyone else who had/has a similar issue. Contact John Columbo at
We are requesting a refund from this company and compensation for lost sales over the past few years. We are also contacting the IRS to investigate their finances