I am an active duty Coast Guard member. This company was used to move my furniture from Arlington, VA to Vancouver, WA (just north of Portland, OR). They did not properly pack and ship my large ticket items resulting in my daughter's dresser, both of my couches and several other items being destroyed. I filed a claim for he damaged goods right away and it has been about 100 days since my claim without resolution.
The claim process has been extremely frustrating. Per their contract they are required to compensate me the full replacement value of the damaged furniture. My couches in particular have been a sticking point. When they packed the couches, they removed the cushions and then packed several boxes on top of them including the arm rests. The result is the support beam on the large sofa was broken and the arms are now warped and do not have the cushion to support them. i purchaseEthel from pottery barn because I finally could afford nice furniture and am nearing retirement from the Clast Guard so my moves should be coming to an end.
The initial offer (after waiting 60+ days for it to come) for both couches was $500. I sent in documentation to show how much it would cost to replace the furniture and after waiting an additional 30+ days they raised the offer to $600 for the love seat and $660 for the grand sofa. i cannot purchase one sofa at a discount furniture store for the same quality sofa for the combined offer Of both couches. They have not responded to my complaint and I am likely to wait another 30+ days for a rebuttal to my claim.
The truly disappointing part of the whole thing is that it's Thanksgiving and I don't have useable sofas for my family to sit on. This is also likely to go past Christmas without resolution. This company was careless and negligent with the handling of my furniture and are now giving me the run around about honoring thier duty to replace the furniture that was damaged as a result.
I do not make a lot of money as an active duty Coast Guard member so I have to choose now to give my family a good Christmas or replace the furniture out of my own pocket so we can spend quality time together In one space. It is disappointing and frustrating that I am in this predicament as a result of their negligence and they don't seem to care.
Suddath Reviews
I am an active duty Coast Guard member. This company was used to move my furniture from Arlington, VA to Vancouver, WA (just north of Portland, OR). They did not properly pack and ship my large ticket items resulting in my daughter's dresser, both of my couches and several other items being destroyed. I filed a claim for he damaged goods right away and it has been about 100 days since my claim without resolution.
The claim process has been extremely frustrating. Per their contract they are required to compensate me the full replacement value of the damaged furniture. My couches in particular have been a sticking point. When they packed the couches, they removed the cushions and then packed several boxes on top of them including the arm rests. The result is the support beam on the large sofa was broken and the arms are now warped and do not have the cushion to support them. i purchaseEthel from pottery barn because I finally could afford nice furniture and am nearing retirement from the Clast Guard so my moves should be coming to an end.
The initial offer (after waiting 60+ days for it to come) for both couches was $500. I sent in documentation to show how much it would cost to replace the furniture and after waiting an additional 30+ days they raised the offer to $600 for the love seat and $660 for the grand sofa. i cannot purchase one sofa at a discount furniture store for the same quality sofa for the combined offer Of both couches. They have not responded to my complaint and I am likely to wait another 30+ days for a rebuttal to my claim.
The truly disappointing part of the whole thing is that it's Thanksgiving and I don't have useable sofas for my family to sit on. This is also likely to go past Christmas without resolution. This company was careless and negligent with the handling of my furniture and are now giving me the run around about honoring thier duty to replace the furniture that was damaged as a result.
I do not make a lot of money as an active duty Coast Guard member so I have to choose now to give my family a good Christmas or replace the furniture out of my own pocket so we can spend quality time together In one space. It is disappointing and frustrating that I am in this predicament as a result of their negligence and they don't seem to care.