My experiences pretty much mirrors the other post I read. I have been with Superlative since 2010, paying them a monthly $30 fee for a real estate website. Without getting into the pros and cons of having a website or having Superlative do your website, my issue is with billing and the method of renewal.
Superlative makes it easy to pay them via automated draft, though cancelling is another issue. Beware that you are signing a contract which renews "automatically" with absolutely no notification whatsoever that you are coming up upon your renewal period or window of opportunity to cancel should you want to do so.
Now this hasn't been an issue for me since 2010, but now that I want to cancel, I wrongly believed that I could give ample notice to avoid continued billing in November. Not a chance says Superlative. One must cancel at least 30 days prior to the annual renewing period and mine not until March. I was told that I need to contact my sales rep, Kelly Olayvar, and I did just that, leaving her a detailed message, but I never received a phone call, nor do I expect to receive one. If I do and this is resolved to my satisfaction, then I will post an update explaining their resolution. I have a feeling that people will be reading this report, as is, for years to come unfortunately (if they even remain in business).
Superlative is just one of those companies that is happy sitting back, doing minimal work, with 99% of it being at the beginning of your contract as they help you with a "template design". They then sit back and collect the revenue, making it difficult to break free of them.
So for those of you considering a personal real estate website, please give it some considerable thought and realize that the way consumers are receiving information has changed and is still changing rapidly. For real estate, 3rd party websites such as Trulia and Zillow are leading the pack, so a personal website is no longer a source of lead conversion for you.
And steer clear of annually renewing contracts, especially when they deliberately make no effort to notify you of upcoming renewals. Is it illegal? Perhaps not, because they put it into their contract. Is it ethical? That's an entirely different issue and one which you should ask yourself before deciding to give Superlative your hard earned money. Our industry is difficult enough, so we don't need to compound issues onto ourself.
Superlative is trying to collect money that I do not owe them. After I cancelled the website, they continued to bill me for services that I was not recieving.
Now they are trying to damage my credit with false charges. They turned the non-existent account over to a collection agency. Now I am geting calls from a debt collector. I do not reccomend these vindictive people to do any kind of business with.
Read all the fine print and then avoid them like the plague.
Superlative Reviews
My experiences pretty much mirrors the other post I read. I have been with Superlative since 2010, paying them a monthly $30 fee for a real estate website. Without getting into the pros and cons of having a website or having Superlative do your website, my issue is with billing and the method of renewal.
Superlative makes it easy to pay them via automated draft, though cancelling is another issue. Beware that you are signing a contract which renews "automatically" with absolutely no notification whatsoever that you are coming up upon your renewal period or window of opportunity to cancel should you want to do so.
Now this hasn't been an issue for me since 2010, but now that I want to cancel, I wrongly believed that I could give ample notice to avoid continued billing in November. Not a chance says Superlative. One must cancel at least 30 days prior to the annual renewing period and mine not until March. I was told that I need to contact my sales rep, Kelly Olayvar, and I did just that, leaving her a detailed message, but I never received a phone call, nor do I expect to receive one. If I do and this is resolved to my satisfaction, then I will post an update explaining their resolution. I have a feeling that people will be reading this report, as is, for years to come unfortunately (if they even remain in business).
Superlative is just one of those companies that is happy sitting back, doing minimal work, with 99% of it being at the beginning of your contract as they help you with a "template design". They then sit back and collect the revenue, making it difficult to break free of them.
So for those of you considering a personal real estate website, please give it some considerable thought and realize that the way consumers are receiving information has changed and is still changing rapidly. For real estate, 3rd party websites such as Trulia and Zillow are leading the pack, so a personal website is no longer a source of lead conversion for you.
And steer clear of annually renewing contracts, especially when they deliberately make no effort to notify you of upcoming renewals. Is it illegal? Perhaps not, because they put it into their contract. Is it ethical? That's an entirely different issue and one which you should ask yourself before deciding to give Superlative your hard earned money. Our industry is difficult enough, so we don't need to compound issues onto ourself.
Superlative is trying to collect money that I do not owe them. After I cancelled the website, they continued to bill me for services that I was not recieving.
Now they are trying to damage my credit with false charges. They turned the non-existent account over to a collection agency. Now I am geting calls from a debt collector. I do not reccomend these vindictive people to do any kind of business with.
Read all the fine print and then avoid them like the plague.