T-mobile charged my checking account 345.81. USD. I am not an account holder nor have I ever done business with T-mobile. I contacted the general customer service line and they transferred me to the customer service department that handles this type of inquiry. They verified through my social security number that I did not have an account. I requested that they investigate the transaction in order to determine how they were able to access my checking account via an ACH. They refused stating there wasn't any way possible for them to trace an ACH from my checking account. I find this highly questionable. I stated that they could research the transaction since it was a financial transaction which is by law required to be tracked. I offered to give them my checking account number, the phone number to my bank etc. They refused to take any action citing it was my banks problem. I have contact the FBI and alerted them to the scam. I have seen numerous complaints regarding tmobile online - apparently this is something that has occurred thousands of times since 2009 and continues today in 2014. Why doesn't somebody shut them down?
I'm originally from Ukraine and live in USA for 25 years now. It was my first triap out of USA- to Canada to see Niagara Falls.
I was aware that I cannot use my sell phone to call or text, so I did not! But I took it with me in car becouse it was 12 hours driving and I was planning to use 'hot spot " from my cell phone to activate WI FI on my tablet, so I could watch movies or brouse internet.
Ahother think I did, I looked on my emails, but not opening them a few times, not understanding that it was consider " internet" on my phone
First think I found on my phone next day in the morning was text from t-mobil warning me about using data. But since I did not make any calls and did not text or brousing internet, I was looking on it as a warning.
Next morning I receive another text from t-mobil with shoking amount on my bill for international data use and phone number to call them, so I called them. they said that charge will be on my next month bill ($369.00)
I turned my phone off and did not touch it any more until came back home in Illinois
I was upset about charge , I contacted t-mobil and they say that they can take off my bill $69.00 and I have to pay $300.00 plus my monthly charges on my next bill.
For a few last month I was complain to t-mobil about conection problems and disconecting calls problems, but it was never fixed and a few my friends sufering with bad conections to.
I was thinking to change my cell phone company for while and now I'm ready and doing it!
I purchased a Samsung Note3 two months ago on a payment plan. I haven't even made my second payment, and the phone stopped working Wednesday evening, August 27, 2014. This is a $700.00 phone. T-Mobil refuses to give me a New One (I have Insurance on this phone) the Representative actually told me they would not send me a new one, that the phone they would send is Used and Refurbished. Again, I haven't even made my second payment.
Until recently, T-Mobile's online IMEI check would only validate whether or not a smartphone was currently blocked by T-Mobile's network, NOT whether the device had an outstanding balance owed against it, based on the fact it was purchased under a payment plan.
By providing a fictitious "All Clear" status on used phones being sold on E-Bay, Craigslist, and other places, T-Mobile provided a false sense of security that the phones were safe to buy when, in fact, if the original owner of the device stopped making payments at any point after the sale, T-Mobile would block the phone from usage on every cellular network in the US with something called an IMEI block.
T-Mobile further aided in perpetuating this fraud by allowing these devices to be activated under the accounts of the new owners without ever informing the owners of the potential for the phone to be blocked. My conversations with one of T-Mobile representatives, when I first discovered my $700 smart phone had been blocked by T-Mobile was that he, individually, encountered at least one of these cases per day. Considering how many customer service reps are employed by T-Mobile, I can imagine the number of people being ripped off by this type of fraud are numerous.
One thing that every last T-Mobile customer service rep had to say was that buying used phones was risky, and that it was much safer to simply buy new. I suppose when you are in the business of selling $700 handsets, that is the appropriate thing to say. It made me wonder if their policy of participating in this fraud was purposeful to help new handset sales.
In the last few weeks Tmobile has quietly changed their online IMEI check program at:
t-mobile.com/VERIFYIMEI.ASPX
to include verification of outstanding balance. While this is a huge step forward towards preventing future used handset purchasers from being burned when TMobile turns their expensive phone hardware into paper weights by means of an IMEI block, it also has the effect of immediately making all the handsets of those who bought online worthless if there is still an outstanding balance owed. After all, a few months ago, Tmobile told you the handset was safe to buy, and now thatyou want to resell it, TMobile is telling your potential customers that it is not safe to buy.
My first approach was to take my case to Tmobile, informing them of the situation they had put me in. One thing about T-Mobile customer service reps, they are well trained. Their official company policy is to tell you, "I feel your pain", but tough luck. To the last of them, they said every other company has the same issue.
I asked how it could possibly make financial sense to burn their existing customers this way to make up for their own bad policies and decisions. Not only do you lose customers, you will end up geting sued by many of these people in small claims, perhaps also on a larger scale by class action, and perhaps even further by a DA who was willing to take the case up on behalf of consumers. Fraud is a criminal act. Wouldn't it be much easier to simply acknowledge your mistake and unblock the IMEIs of THEIR customers impacted by the fraud THEY facilitated?
As it turns out, their customer service structure is setup in such a way that no such important issue, and all the ramifications can bubble up to a decision maker qualified to make such a decision. Escalation, or asking to "speak to a supervisor", gets you to a person who can tell you you are screwed in a nicer way. Nothing more.
As a sanity check, I called several other carriers including Verizon and Sprint to verify the claims made by the T-mobile reps that they would activate handsets with outstanding balances from other accounts under my name. Not surprisingly, that was a complete lie. Not one other carrier has this policy. It is completely unique to T-Mobile. You can't even activate a phone with these carriers that has an outstanding balanced owed, which means if you stop paying your bill, you own a paper weight, not something to commit fraud with.
I will be compensated for my loss, either by my credit card company, or by ebay, or by Tmobile via small claims, and I will be switching carriers to one of the other carriers that doesn't have dishonest policies which screw over used phone buyers (literally any other carrier). Considering the attitude of T-Mobile's customer service on the issue, nothing would make me happier than to see some enterprising young attorney pick this up as a class action.
6 months ago my husband and i switched our service from verizon to t mobile. We, like many others, switched with the understanding that tmobile would pay off our etf fees. What we didn't know was that it would take 8 months before our REIMBURSMENT ( not a direct pay off as they make it seem) would process and then an additional 3 weeks to actually receive it in the mail, but at the time we batam service they royally screwed us. Basically to see the etf you have to have a number that you switch over to tmobile from another carrier and an etf breakdown. Seems simple enough. Except when we got our new phones activated tmobile changed my husbands phone number We had not asked for this and we're reassured that this would not affect our reimbursement. Only now, 6 months later, did we find out that they are refusing to pay us the etf on my husbands phone because of the phone number change. So because of their error, we are left holding the bag for the etf fees that we didn't expect to have to pay. This is a scam. I know it's in the fine print somewhere tgat it will take do long, but they certainly don't sell it that way. And I have never seen a company screw up so badly and then blame the customer
T-mobile are cell phone crooks, they keep charging my account downloads I never did. Thought I had it straightend out I payed $300 2 weeks ago now my account is $600???? They won't credit me anything I get bounced around on the phone from department to department with no help.
I was loyal 13+ years with T-Mobile. Beginning in May 2014 there was NO SERVICE 80% of the time. I had to call them every month over billing issues, they were not reliable nor professsional but I hate change so I put up with them and paid over $22000.00
June 4 I was disturbed by ambulances at my home, I am on heart monitor that transmits data via another provider my health insurance pays (I don't know who the carrier is, but it is not T-Mo). That morning my readings were very bad and they always call before sending out 911, but I had NO SERVICE, I used EMTs phone and called T-Mobile, I was told they did not renew lease on tower and would no longer provide service to my area, I should find another carrier.
Being very ill I did not want to go out but I had to find service for medical porposes, it was not an option or a choice to be thrown away like garage by T-Mobile.
Now it is constant harassment, threats and extortion by T-Mobile DEMANDING I pay ETF plus they now say I owe for a phone, which is not at all true.
T-Mobile left me for dead and now want to extort money from me. I found a class action law suit against them on facebook. I have found the FTC and FCC has many complaints filed against them and found they have acted in a criminal manner.
Beware! Do not let T-Mobile kill anyone you know that is suffering a terminal illness, they love making people suffer. A sick bunch of bad people. BEWARE!!!
After being a loyal customer for several years, tmobil felt compelled to kick me with surcharges that I was unaware of until years later when they sold my account to a third party.
I sign my family up for T mobile under their promotion that they will help pay the early termination fees. We had five lines with five iPhone 4s from ATT that I turned in to the manager in March at the store in Edmond. He tells me that the phones will be worth about $300 and that I'll see a credit on my bill.
Well it's July and I spent $1,000 on early termination fees but so far no a dime from T Mobile but when I call about my phones they don't know what I'm talking about. Finally get the NEW manager on the phone and she says she's got to research to see IF MY PHONES WERE EVEN SENT IN. But there's more bad news. Seems I was supposed to have been given paperwork with instructions to submit my final bill to T Mobile and now she thinks that EVEN IF SHE FINDS THE PHONES ITS TOO LATE TO APPLY FOR THE CREDIT! I told her my 5 phones were not a gift and that if I wasn't going to get a credit to which she replied that she had a paper I signed terminating my rights to the phone. OF COURSE THAT SHECOULD FIND.
I've lost all respect for the company. Stay away from this promotion...just sale your phone on eBay and use the money to pay your termination fees so you can go with a reputable company.
This is a saved copy of my complaint to T Mobile addressing their response below regarding rate change, bogus charges and early termination fees.
Jan 8, 2012
I have review your reply a with awe. First and foremost, We did not request a change in our t\rate plan. The orginal plan was changed by your staff and we did arttempt to correct this problem. I am a government employee along with our plan that we agreed on was altered. We purchased free text and anytime minutes on a family plan. For the first year our plan was reflecting whay we agreed on. THIS PLAN WAS CHANGED IN JUNE of 2011 WITHOUT OUR CONSENT. MY GOVERNMENT DISCOUNTS ) allotted agreement due to being a State employee) WAS ALSO ALTERED. TO MAKE MATTERS WORSE, THE DUE DATE WAS ALSO CHANGE FROM THE 1ST. OF EACH MONTH TO THE 28TH. OF EACH MONTH. WE AGREED ON THE CORRECTIONS THAT WAS CHANGED BY YOUR STAFF NOT ANOTHER CONTRACT. THIS MATTER HAS BEEN SUBMITTED TO OTHER ENTITIES TO INVESTIGATE. AS FAR AS YOUR SO CALLED EARLY TERMINATION FEES , WE WILL NOT HONOR. HOW DARE YOU INFORM ME THAT WE AFREED TO ANOTHER 2 YEARS OF THIS MESS. WHEN IT WAS YOUR INCOMPETENT STAFF THAT ALTER MY PLAN. WE WILL NOTCOMPLY WITH YOUR EARLY TERMINATION FEES, I WOULD RATHER HANDLE THIS MATTER THROUGH LITAGITATION. WE DID NOT SIGNED ANY EXTENTION. WE DID HOWEVER, CONFIRMED THE CORRECT CONTRACT PLAN THAT SHOULD HAVE NEVER BEEN CHANGED BY ANYONE BUT US. IF THIS IS HOW T MOBILE HANDEL THEIR CUSTOMERS I WOULD PREFER TO GO ELSEWHERE. IT WAS TOTALLY ILLEGAL WHAT T MOBILE DID AND WE WILL NOT PAY FOR ANYONES MISTAKES.
From: ContractReview To: "(((REDACTED)))@yahoo.com" Sent: Wednesday, January 4, 2012 7:23 AM Subject: contract
P.O. Box 37380, Albuquerque, NM 87176
January 4, 2012
VIA EMAIL
Joseph Sxxxxxx
Re: T-Mobile Account No. 744785822
Dear Mr. Sxxxxxx:
T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your communication dated December 14, 2011, regarding your above-referenced account.
T-Mobile has reviewed your account and confirmed that the contractual term for your account currently spans from June 25, 2011 to June 25, 2013. T-Mobile records indicate that on June 25, 2011, you contacted T-Mobile and requested a rate plan change. T-Mobile offers a variety of rate plans, both promotion rate plans that require a contract extension and standard rate plans that do not require an additional contract term. At the time you requested your rate plan change, you selected a promotional rate plan and agreed to remain on service with T-Mobile for 24-months following the change for all the lines on the account. These terms were presented to you verbally, over the phone and you also confirmed your agreement by using your telephone keypad allowing us to electronically capture your acceptance on June 25, 2011.
Based upon the above, your account incurred a $200.00 Early Termination Fee for cancellation of the mobile number 2001 prior to the end of the contract term mentioned above. As of the date of this letter the account reflects a balance of $202.56. If you would like to set up payment arrangements please contact our Financial Care department at the number listed below. You may be eligible for a post dated payment or payment installments.
If you have any additional questions or concerns, please do not hesitate to contact our Customer Care department who is available to assist you from 3am - 10pm PST at 800-937-8997.
I switched to T-mobile from sprint since they advertized that they would pay ETFs. One of the conditions they have for paying the ETF is I have to trade in my old device. I got an initial trade in offer of $210 for an iphone 5s I thought it was an okay deal so I did everything they asked on the instruction and sent my phone. After they received the device they told me the device doesn't qualify for trade in and gave me $0 credit for my phone. I asked what the reason why my phone didn't qualify for trade in and they wouldn't give me an answer; I asked for my old phone back but they said they won't be able to do that either. If this isn't a rip-off, what is?
lived in new mexico applied and was approved to have and utilize services thru tmobile.In this time i would get charged for different things that did not make since.my bill was told to me it would be charged a set amount when I would get my bill it showed about $300.00 another time $500 before I could figure it out or argue with them I get shut off.another time I went back to them out of no choice same problem.
Back in 2005, i cosigned for a co-worker to take out a single line 2-year only phone plan from T-Mobil from a retailer at Briggs Chaney Plaza, MD and after this person closed that account plan a year or so later, i was stuck with the early cancelation fee that i paid T-mobil, i did not however, ever authorize T-Mobil or the retailer to allow this person to take out several more phone family plans using my credit and now im stuck with a 2,400.00 bill from T-Mobil that i refuse to pay and now i have a black mark on my credit report. Again, i paid T-Mobil the 131.00 that this person defaulted on and begged T-Mobil not to hold me responsible for the bad debt of the other lines that T-Mobil allowed this person to open up using my credit without my consent. T-Mobil is Ruthless and un-ethical and i would never reccomend them to anyone on this planet. -Mike of Silver Spring md.
6 months ago my husband and i switched our service from verizon to t mobile. We, like many others, switched with the understanding that tmobile would pay off our etf fees. What we didn't know was that it would take 8 months before our REIMBURSMENT ( not a direct pay off as they make it seem) would process and then an additional 3 weeks to actually receive it in the mail, but at the time we batam service they royally screwed us. Basically to see the etf you have to have a number that you switch over to tmobile from another carrier and an etf breakdown. Seems simple enough. Except when we got our new phones activated tmobile changed my husbands phone number We had not asked for this and we're reassured that this would not affect our reimbursement. Only now, 6 months later, did we find out that they are refusing to pay us the etf on my husbands phone because of the phone number change. So because of their error, we are left holding the bag for the etf fees that we didn't expect to have to pay. This is a scam. I know it's in the fine print somewhere tgat it will take do long, but they certainly don't sell it that way. And I have never seen a company screw up so badly and then blame the customer.
T-Mobile US, Inc. Reviews
T-mobile charged my checking account 345.81. USD. I am not an account holder nor have I ever done business with T-mobile. I contacted the general customer service line and they transferred me to the customer service department that handles this type of inquiry. They verified through my social security number that I did not have an account. I requested that they investigate the transaction in order to determine how they were able to access my checking account via an ACH. They refused stating there wasn't any way possible for them to trace an ACH from my checking account. I find this highly questionable. I stated that they could research the transaction since it was a financial transaction which is by law required to be tracked. I offered to give them my checking account number, the phone number to my bank etc. They refused to take any action citing it was my banks problem. I have contact the FBI and alerted them to the scam. I have seen numerous complaints regarding tmobile online - apparently this is something that has occurred thousands of times since 2009 and continues today in 2014. Why doesn't somebody shut them down?
I'm originally from Ukraine and live in USA for 25 years now. It was my first triap out of USA- to Canada to see Niagara Falls.
I was aware that I cannot use my sell phone to call or text, so I did not! But I took it with me in car becouse it was 12 hours driving and I was planning to use 'hot spot " from my cell phone to activate WI FI on my tablet, so I could watch movies or brouse internet.
Ahother think I did, I looked on my emails, but not opening them a few times, not understanding that it was consider " internet" on my phone
First think I found on my phone next day in the morning was text from t-mobil warning me about using data. But since I did not make any calls and did not text or brousing internet, I was looking on it as a warning.
Next morning I receive another text from t-mobil with shoking amount on my bill for international data use and phone number to call them, so I called them. they said that charge will be on my next month bill ($369.00)
I turned my phone off and did not touch it any more until came back home in Illinois
I was upset about charge , I contacted t-mobil and they say that they can take off my bill $69.00 and I have to pay $300.00 plus my monthly charges on my next bill.
For a few last month I was complain to t-mobil about conection problems and disconecting calls problems, but it was never fixed and a few my friends sufering with bad conections to.
I was thinking to change my cell phone company for while and now I'm ready and doing it!
I purchased a Samsung Note3 two months ago on a payment plan. I haven't even made my second payment, and the phone stopped working Wednesday evening, August 27, 2014. This is a $700.00 phone. T-Mobil refuses to give me a New One (I have Insurance on this phone) the Representative actually told me they would not send me a new one, that the phone they would send is Used and Refurbished. Again, I haven't even made my second payment.
Until recently, T-Mobile's online IMEI check would only validate whether or not a smartphone was currently blocked by T-Mobile's network, NOT whether the device had an outstanding balance owed against it, based on the fact it was purchased under a payment plan.
By providing a fictitious "All Clear" status on used phones being sold on E-Bay, Craigslist, and other places, T-Mobile provided a false sense of security that the phones were safe to buy when, in fact, if the original owner of the device stopped making payments at any point after the sale, T-Mobile would block the phone from usage on every cellular network in the US with something called an IMEI block.
T-Mobile further aided in perpetuating this fraud by allowing these devices to be activated under the accounts of the new owners without ever informing the owners of the potential for the phone to be blocked. My conversations with one of T-Mobile representatives, when I first discovered my $700 smart phone had been blocked by T-Mobile was that he, individually, encountered at least one of these cases per day. Considering how many customer service reps are employed by T-Mobile, I can imagine the number of people being ripped off by this type of fraud are numerous.
One thing that every last T-Mobile customer service rep had to say was that buying used phones was risky, and that it was much safer to simply buy new. I suppose when you are in the business of selling $700 handsets, that is the appropriate thing to say. It made me wonder if their policy of participating in this fraud was purposeful to help new handset sales.
In the last few weeks Tmobile has quietly changed their online IMEI check program at:
t-mobile.com/VERIFYIMEI.ASPX
to include verification of outstanding balance. While this is a huge step forward towards preventing future used handset purchasers from being burned when TMobile turns their expensive phone hardware into paper weights by means of an IMEI block, it also has the effect of immediately making all the handsets of those who bought online worthless if there is still an outstanding balance owed. After all, a few months ago, Tmobile told you the handset was safe to buy, and now thatyou want to resell it, TMobile is telling your potential customers that it is not safe to buy.
My first approach was to take my case to Tmobile, informing them of the situation they had put me in. One thing about T-Mobile customer service reps, they are well trained. Their official company policy is to tell you, "I feel your pain", but tough luck. To the last of them, they said every other company has the same issue.
I asked how it could possibly make financial sense to burn their existing customers this way to make up for their own bad policies and decisions. Not only do you lose customers, you will end up geting sued by many of these people in small claims, perhaps also on a larger scale by class action, and perhaps even further by a DA who was willing to take the case up on behalf of consumers. Fraud is a criminal act. Wouldn't it be much easier to simply acknowledge your mistake and unblock the IMEIs of THEIR customers impacted by the fraud THEY facilitated?
As it turns out, their customer service structure is setup in such a way that no such important issue, and all the ramifications can bubble up to a decision maker qualified to make such a decision. Escalation, or asking to "speak to a supervisor", gets you to a person who can tell you you are screwed in a nicer way. Nothing more.
As a sanity check, I called several other carriers including Verizon and Sprint to verify the claims made by the T-mobile reps that they would activate handsets with outstanding balances from other accounts under my name. Not surprisingly, that was a complete lie. Not one other carrier has this policy. It is completely unique to T-Mobile. You can't even activate a phone with these carriers that has an outstanding balanced owed, which means if you stop paying your bill, you own a paper weight, not something to commit fraud with.
I will be compensated for my loss, either by my credit card company, or by ebay, or by Tmobile via small claims, and I will be switching carriers to one of the other carriers that doesn't have dishonest policies which screw over used phone buyers (literally any other carrier). Considering the attitude of T-Mobile's customer service on the issue, nothing would make me happier than to see some enterprising young attorney pick this up as a class action.
6 months ago my husband and i switched our service from verizon to t mobile. We, like many others, switched with the understanding that tmobile would pay off our etf fees. What we didn't know was that it would take 8 months before our REIMBURSMENT ( not a direct pay off as they make it seem) would process and then an additional 3 weeks to actually receive it in the mail, but at the time we batam service they royally screwed us. Basically to see the etf you have to have a number that you switch over to tmobile from another carrier and an etf breakdown. Seems simple enough. Except when we got our new phones activated tmobile changed my husbands phone number We had not asked for this and we're reassured that this would not affect our reimbursement. Only now, 6 months later, did we find out that they are refusing to pay us the etf on my husbands phone because of the phone number change. So because of their error, we are left holding the bag for the etf fees that we didn't expect to have to pay. This is a scam. I know it's in the fine print somewhere tgat it will take do long, but they certainly don't sell it that way. And I have never seen a company screw up so badly and then blame the customer
T-mobile are cell phone crooks, they keep charging my account downloads I never did. Thought I had it straightend out I payed $300 2 weeks ago now my account is $600???? They won't credit me anything I get bounced around on the phone from department to department with no help.
I was loyal 13+ years with T-Mobile. Beginning in May 2014 there was NO SERVICE 80% of the time. I had to call them every month over billing issues, they were not reliable nor professsional but I hate change so I put up with them and paid over $22000.00
June 4 I was disturbed by ambulances at my home, I am on heart monitor that transmits data via another provider my health insurance pays (I don't know who the carrier is, but it is not T-Mo). That morning my readings were very bad and they always call before sending out 911, but I had NO SERVICE, I used EMTs phone and called T-Mobile, I was told they did not renew lease on tower and would no longer provide service to my area, I should find another carrier.
Being very ill I did not want to go out but I had to find service for medical porposes, it was not an option or a choice to be thrown away like garage by T-Mobile.
Now it is constant harassment, threats and extortion by T-Mobile DEMANDING I pay ETF plus they now say I owe for a phone, which is not at all true.
T-Mobile left me for dead and now want to extort money from me. I found a class action law suit against them on facebook. I have found the FTC and FCC has many complaints filed against them and found they have acted in a criminal manner.
Beware! Do not let T-Mobile kill anyone you know that is suffering a terminal illness, they love making people suffer. A sick bunch of bad people. BEWARE!!!
After being a loyal customer for several years, tmobil felt compelled to kick me with surcharges that I was unaware of until years later when they sold my account to a third party.
I sign my family up for T mobile under their promotion that they will help pay the early termination fees. We had five lines with five iPhone 4s from ATT that I turned in to the manager in March at the store in Edmond. He tells me that the phones will be worth about $300 and that I'll see a credit on my bill.
Well it's July and I spent $1,000 on early termination fees but so far no a dime from T Mobile but when I call about my phones they don't know what I'm talking about. Finally get the NEW manager on the phone and she says she's got to research to see IF MY PHONES WERE EVEN SENT IN. But there's more bad news. Seems I was supposed to have been given paperwork with instructions to submit my final bill to T Mobile and now she thinks that EVEN IF SHE FINDS THE PHONES ITS TOO LATE TO APPLY FOR THE CREDIT! I told her my 5 phones were not a gift and that if I wasn't going to get a credit to which she replied that she had a paper I signed terminating my rights to the phone. OF COURSE THAT SHECOULD FIND.
I've lost all respect for the company. Stay away from this promotion...just sale your phone on eBay and use the money to pay your termination fees so you can go with a reputable company.
This is a saved copy of my complaint to T Mobile addressing their response below regarding rate change, bogus charges and early termination fees.
Jan 8, 2012
I have review your reply a with awe. First and foremost, We did not request a change in our t\rate plan. The orginal plan was changed by your staff and we did arttempt to correct this problem. I am a government employee along with our plan that we agreed on was altered. We purchased free text and anytime minutes on a family plan. For the first year our plan was reflecting whay we agreed on. THIS PLAN WAS CHANGED IN JUNE of 2011 WITHOUT OUR CONSENT. MY GOVERNMENT DISCOUNTS ) allotted agreement due to being a State employee) WAS ALSO ALTERED. TO MAKE MATTERS WORSE, THE DUE DATE WAS ALSO CHANGE FROM THE 1ST. OF EACH MONTH TO THE 28TH. OF EACH MONTH. WE AGREED ON THE CORRECTIONS THAT WAS CHANGED BY YOUR STAFF NOT ANOTHER CONTRACT. THIS MATTER HAS BEEN SUBMITTED TO OTHER ENTITIES TO INVESTIGATE. AS FAR AS YOUR SO CALLED EARLY TERMINATION FEES , WE WILL NOT HONOR. HOW DARE YOU INFORM ME THAT WE AFREED TO ANOTHER 2 YEARS OF THIS MESS. WHEN IT WAS YOUR INCOMPETENT STAFF THAT ALTER MY PLAN. WE WILL NOTCOMPLY WITH YOUR EARLY TERMINATION FEES, I WOULD RATHER HANDLE THIS MATTER THROUGH LITAGITATION. WE DID NOT SIGNED ANY EXTENTION. WE DID HOWEVER, CONFIRMED THE CORRECT CONTRACT PLAN THAT SHOULD HAVE NEVER BEEN CHANGED BY ANYONE BUT US. IF THIS IS HOW T MOBILE HANDEL THEIR CUSTOMERS I WOULD PREFER TO GO ELSEWHERE. IT WAS TOTALLY ILLEGAL WHAT T MOBILE DID AND WE WILL NOT PAY FOR ANYONES MISTAKES.
From: ContractReview To: "(((REDACTED)))@yahoo.com" Sent: Wednesday, January 4, 2012 7:23 AM Subject: contract
P.O. Box 37380, Albuquerque, NM 87176
January 4, 2012
VIA EMAIL
Joseph Sxxxxxx
Re: T-Mobile Account No. 744785822
Dear Mr. Sxxxxxx:
T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your communication dated December 14, 2011, regarding your above-referenced account.
T-Mobile has reviewed your account and confirmed that the contractual term for your account currently spans from June 25, 2011 to June 25, 2013. T-Mobile records indicate that on June 25, 2011, you contacted T-Mobile and requested a rate plan change. T-Mobile offers a variety of rate plans, both promotion rate plans that require a contract extension and standard rate plans that do not require an additional contract term. At the time you requested your rate plan change, you selected a promotional rate plan and agreed to remain on service with T-Mobile for 24-months following the change for all the lines on the account. These terms were presented to you verbally, over the phone and you also confirmed your agreement by using your telephone keypad allowing us to electronically capture your acceptance on June 25, 2011.
Based upon the above, your account incurred a $200.00 Early Termination Fee for cancellation of the mobile number 2001 prior to the end of the contract term mentioned above. As of the date of this letter the account reflects a balance of $202.56. If you would like to set up payment arrangements please contact our Financial Care department at the number listed below. You may be eligible for a post dated payment or payment installments.
If you have any additional questions or concerns, please do not hesitate to contact our Customer Care department who is available to assist you from 3am - 10pm PST at 800-937-8997.
Very truly yours,
T-MOBILE USA, INC.
Eric Gee
Contract Review Department
I switched to T-mobile from sprint since they advertized that they would pay ETFs. One of the conditions they have for paying the ETF is I have to trade in my old device. I got an initial trade in offer of $210 for an iphone 5s I thought it was an okay deal so I did everything they asked on the instruction and sent my phone. After they received the device they told me the device doesn't qualify for trade in and gave me $0 credit for my phone. I asked what the reason why my phone didn't qualify for trade in and they wouldn't give me an answer; I asked for my old phone back but they said they won't be able to do that either. If this isn't a rip-off, what is?
lived in new mexico applied and was approved to have and utilize services thru tmobile.In this time i would get charged for different things that did not make since.my bill was told to me it would be charged a set amount when I would get my bill it showed about $300.00 another time $500 before I could figure it out or argue with them I get shut off.another time I went back to them out of no choice same problem.
Back in 2005, i cosigned for a co-worker to take out a single line 2-year only phone plan from T-Mobil from a retailer at Briggs Chaney Plaza, MD and after this person closed that account plan a year or so later, i was stuck with the early cancelation fee that i paid T-mobil, i did not however, ever authorize T-Mobil or the retailer to allow this person to take out several more phone family plans using my credit and now im stuck with a 2,400.00 bill from T-Mobil that i refuse to pay and now i have a black mark on my credit report. Again, i paid T-Mobil the 131.00 that this person defaulted on and begged T-Mobil not to hold me responsible for the bad debt of the other lines that T-Mobil allowed this person to open up using my credit without my consent. T-Mobil is Ruthless and un-ethical and i would never reccomend them to anyone on this planet. -Mike of Silver Spring md.
6 months ago my husband and i switched our service from verizon to t mobile. We, like many others, switched with the understanding that tmobile would pay off our etf fees. What we didn't know was that it would take 8 months before our REIMBURSMENT ( not a direct pay off as they make it seem) would process and then an additional 3 weeks to actually receive it in the mail, but at the time we batam service they royally screwed us. Basically to see the etf you have to have a number that you switch over to tmobile from another carrier and an etf breakdown. Seems simple enough. Except when we got our new phones activated tmobile changed my husbands phone number We had not asked for this and we're reassured that this would not affect our reimbursement. Only now, 6 months later, did we find out that they are refusing to pay us the etf on my husbands phone because of the phone number change. So because of their error, we are left holding the bag for the etf fees that we didn't expect to have to pay. This is a scam. I know it's in the fine print somewhere tgat it will take do long, but they certainly don't sell it that way. And I have never seen a company screw up so badly and then blame the customer.