June 3rd 2014 i had came in to speak about a new phone, because my screem broke i wanted a new phone. The sales representative had told me that the new LG metro pcs phone was $120.00 plus you will get a mail in rebate of $50 sounded like such a sweet deal so i did it. I also paid $10.00 extra to increase my plan from $40 to $50 for better service. After a few days the service was really bad i kept having 2g show up instead of the 4g that i paid for. I had so many dropped calls that i reurned to the provider and they did was rebooted my internet yet it was still terrible. My normal bill cycle is the 27th of each money, so i received a sms notification to pay the about $57.84 i was very confused why the extra charges since its not a contract provider and i have been paying the same amount for years. As i walk into the metro pcs store from where i initially bought he tells me to call metro pcs the company so i did right infront of him they told me that the amount i paid to upgrade my plan wasnt in the system so basically the sales person pocketed the money. I was very upset so i payed my bill and the sales guy took 7$ out of his pocket and gave it to me. Wow i was shocked on how many other people they steal money from. As i wait for my rebate to come in since its going to be almost a month in a half i called metro they had told me my phone didnt qualify for a rebate and that i should go back to where i bought it and ask fo the manager to get my money back, i was so upset that i have been ripped off especially from a company i have used loyaly for years. Today july,14,2014 i went to the same sales provider to tell him what i have been told and right away he knew he had been caught. So he went and called someone on his cell phone which i believe was a manager and all of a sudden speaks a different language which i thought was completely disrespectful he gave me a snobby nasty attitude saying sorry you cant get the rebate but i can give you headphones instead. Clearly he knew what he was doing and the fact that situations like this happen is very disturbing he knew he took my money and he didnt care. Im worry how many others go through what i have been because of this money ripoff. I work very hard for my money and for someone to purposely steal its wrong. I want all my money back that i have spent extra on a phone that works terribly
Where do I start? Do I start with all the unessary charges they sneak in,the spotty coverage, the upgrades I never asked for, or the fact it truly is a contract. I have about a bajillion complaints about T-mobile so I left and switched to Verizon Wireless. I was under a PREpaid pay as you go. When I joined the no contract plan, I paid my down payment for my phone as well as prepaid for my first month. I always paid my bills on time. My last payment was on 6/08 to prepay for June I exited my "non-contract" 6/24. 7/11 I get a call from their collections saying I owe them for June. I told them I paid 6/08 for June, they acknowledged that I did in fact make a payment on 6/8 however it was for May. I then explained to them that prepaid means that you have to pay BEFORE you get the service so June would be paid up. So I go through multiple customer servcie reps. Some say it is because I ported my number so I have to pay for July too, even though my service ended 6/24 other reps insisted that I never paid for JUne and that my 7/3 bill is for June. All the reps were extremley rude to me with the exception of one. I understand that I still have to pay for my (very overpriced) phone as I agreed to that but I do not think I should have to pay the $106 for the month of June or July, depending on the service rep I talk to. I am fair, I am reasonable, I pay my bills on time and pay what I owe but I am not open to pay for things just because.
About 4 years ago I needed to change my cell phone number due to going through a divorce. When I approached my sales man Justin from TMobile in Scottsdale, AZ he informed me that all I needed to do was open a new account for 48 hours just to issue this new number and then they would cancel it for me. The reason to do this was so I could separate my account from my ex husbands. Well 48 hours later i approach Justin and then I got the run around. Now I ended to call this number, then this number etc.... Finally when I got a hold of someone in corporate, he promised me he would take care of this so I didn't have 2 Open contracts with them. This phone tag and empty promise making went on for a couple of months until I could no longer reach corporate. Now I have a collections agency contacting me 4 years later for over $600. It is the worst company I've ever worked with and I urge anyone who wants to use TMobile to "run, don't walk.
In April I signed up for the Walmart Family Mobile plan. After trying to make it work for a few weeks, I was very disappointed with the substandard coverage and the service and decided to cancel the plan. After calling customer service and explaining my situation multiple times to a service agent that was confused and unreceptive, I was told that I could proceed and pay off my bill over the phone.
I paid the bill using my credit card, and was told by the representative that I would receive no further fees and that my account would be closed. I thought the issue was resolved until I received a bill for $5.00. Confused, I called the company to find out why I was being charged. After speaking with yet another confused and robotic "customer service" agent, I was informed that the $5 fee was a processing fee for my previous payment, and that in order to avoid another $5.00 fee I needed to pay $10.00 now. I was informed that if I did not pay the $10.00, I would receive a perpetual cycle of $5.00 processing fees for the foreseeable future.
When I questioned the agent as to why I was not informed of this $5.00 fee when I made my initial payment so that I could avoid the additional $5.00, I was again greeted with confusion and a total lack of care.
I proceeded to write to their customer service via email, and again received no assistance. I am beyond dissapointed and frustrated with this company. I feel that their practices are unethical and I cannot believe they are still in business. Very very disappointed with this service.
I am writing to your company on behalf of account # mcm ******0633 original account number from T-Mobile account # 715563903
The purpose of this letter is to tell you your options and remedies for settling this account of trumped up, made up debt, that you were suckered into buying. I also did not appreciate your sneaky collection letter that offered settlement and account be reported not paid in full or satisfied. Does anyone review your letters before sent out, or is this another bait and switch tactic T-Mobile uses on its own customers?
This account is about 6.3 years old; I have the original letter of collections dated 10/18/2008 which will be presented to all three credit reporting agencies, Trans Union, Experian, Equifax, and Lexis Nexis on the expiration of debt.
I also still wanted to address the debt for your information so your company not buys anymore lousy accounts from T-Mobile. Its financial loss, mostly, I presume. T-Mobile is not BBB accredited. T-Mobile is also ranked on internet by 23 million unsatisfied users.
I opened account on October 2008. I never received first bill, due to fact I was in a middle of their billing cycle. I was told by salesman that you may not be billed until 45 days later. False, I was billed $45.00 dollars within 10 days but they did not send bill out because I am supposed to be responsible and know how much I owe, and where to make payment. I do not worry about bill, because it was less than thirty days. False, my first bill was received November 23rd 2008 showing a past due amount of $90.00 which included a $45.00 late fee. I immediately called customer service and explained situation.
They did not care and would not refund late fee even though it was clearly they’re fault. Late fee also was excessive at 100% of bill; I called ten times more, and spoke to other people and manager/supervisor 4 times. According to their response their company did not allow them to adjust account ever. I was furious. I immediately went to Cricket and have been very happy with service ever since. I have over the years told friends, family and strangers to not do business with T-Mobile, Bank of America, and AT n T. Other bad companies which make money through fees, rather than legitimate business dealings.
I have been harassed by your collection company, periodically in spurts from twenty phone calls for a couple of weeks and than two month rest, and cycle repeats again and has gone on for 5.8 months. Every single time when I did answer, they read a script to me about collection and not one would ever listen to my complaint. I was treated very poorly by all your staff; I have no incentive to pay because of harassment over the years, Its
T-Mobile USA, Inc. Reviews
I've been a customer with Family Mobile for a very long time.
I had three phone lines with them and canceled one 3/3/2015, which I'm aware of paying two over into the next month.
My April bill comes out and it shows I still have to pay for the third line.
If the billing cycle states that you will be paying you March bill in April, why do I have to pay for the line that was not in use?
I'm only asking to adjust my bill because it sounds like I'm being told to pay for a bill just because.
If I canceled a line to save money why would I still pay for it.
It just don't makes since to me.
June 3rd 2014 i had came in to speak about a new phone, because my screem broke i wanted a new phone. The sales representative had told me that the new LG metro pcs phone was $120.00 plus you will get a mail in rebate of $50 sounded like such a sweet deal so i did it. I also paid $10.00 extra to increase my plan from $40 to $50 for better service. After a few days the service was really bad i kept having 2g show up instead of the 4g that i paid for. I had so many dropped calls that i reurned to the provider and they did was rebooted my internet yet it was still terrible. My normal bill cycle is the 27th of each money, so i received a sms notification to pay the about $57.84 i was very confused why the extra charges since its not a contract provider and i have been paying the same amount for years. As i walk into the metro pcs store from where i initially bought he tells me to call metro pcs the company so i did right infront of him they told me that the amount i paid to upgrade my plan wasnt in the system so basically the sales person pocketed the money. I was very upset so i payed my bill and the sales guy took 7$ out of his pocket and gave it to me. Wow i was shocked on how many other people they steal money from. As i wait for my rebate to come in since its going to be almost a month in a half i called metro they had told me my phone didnt qualify for a rebate and that i should go back to where i bought it and ask fo the manager to get my money back, i was so upset that i have been ripped off especially from a company i have used loyaly for years. Today july,14,2014 i went to the same sales provider to tell him what i have been told and right away he knew he had been caught. So he went and called someone on his cell phone which i believe was a manager and all of a sudden speaks a different language which i thought was completely disrespectful he gave me a snobby nasty attitude saying sorry you cant get the rebate but i can give you headphones instead. Clearly he knew what he was doing and the fact that situations like this happen is very disturbing he knew he took my money and he didnt care. Im worry how many others go through what i have been because of this money ripoff. I work very hard for my money and for someone to purposely steal its wrong. I want all my money back that i have spent extra on a phone that works terribly
Where do I start? Do I start with all the unessary charges they sneak in,the spotty coverage, the upgrades I never asked for, or the fact it truly is a contract. I have about a bajillion complaints about T-mobile so I left and switched to Verizon Wireless. I was under a PREpaid pay as you go. When I joined the no contract plan, I paid my down payment for my phone as well as prepaid for my first month. I always paid my bills on time. My last payment was on 6/08 to prepay for June I exited my "non-contract" 6/24. 7/11 I get a call from their collections saying I owe them for June. I told them I paid 6/08 for June, they acknowledged that I did in fact make a payment on 6/8 however it was for May. I then explained to them that prepaid means that you have to pay BEFORE you get the service so June would be paid up. So I go through multiple customer servcie reps. Some say it is because I ported my number so I have to pay for July too, even though my service ended 6/24 other reps insisted that I never paid for JUne and that my 7/3 bill is for June. All the reps were extremley rude to me with the exception of one. I understand that I still have to pay for my (very overpriced) phone as I agreed to that but I do not think I should have to pay the $106 for the month of June or July, depending on the service rep I talk to. I am fair, I am reasonable, I pay my bills on time and pay what I owe but I am not open to pay for things just because.
About 4 years ago I needed to change my cell phone number due to going through a divorce. When I approached my sales man Justin from TMobile in Scottsdale, AZ he informed me that all I needed to do was open a new account for 48 hours just to issue this new number and then they would cancel it for me. The reason to do this was so I could separate my account from my ex husbands. Well 48 hours later i approach Justin and then I got the run around. Now I ended to call this number, then this number etc.... Finally when I got a hold of someone in corporate, he promised me he would take care of this so I didn't have 2 Open contracts with them. This phone tag and empty promise making went on for a couple of months until I could no longer reach corporate. Now I have a collections agency contacting me 4 years later for over $600. It is the worst company I've ever worked with and I urge anyone who wants to use TMobile to "run, don't walk.
In April I signed up for the Walmart Family Mobile plan. After trying to make it work for a few weeks, I was very disappointed with the substandard coverage and the service and decided to cancel the plan. After calling customer service and explaining my situation multiple times to a service agent that was confused and unreceptive, I was told that I could proceed and pay off my bill over the phone.
I paid the bill using my credit card, and was told by the representative that I would receive no further fees and that my account would be closed. I thought the issue was resolved until I received a bill for $5.00. Confused, I called the company to find out why I was being charged. After speaking with yet another confused and robotic "customer service" agent, I was informed that the $5 fee was a processing fee for my previous payment, and that in order to avoid another $5.00 fee I needed to pay $10.00 now. I was informed that if I did not pay the $10.00, I would receive a perpetual cycle of $5.00 processing fees for the foreseeable future.
When I questioned the agent as to why I was not informed of this $5.00 fee when I made my initial payment so that I could avoid the additional $5.00, I was again greeted with confusion and a total lack of care.
I proceeded to write to their customer service via email, and again received no assistance. I am beyond dissapointed and frustrated with this company. I feel that their practices are unethical and I cannot believe they are still in business. Very very disappointed with this service.
Dear Midland Funding LLC. , REGARDING TMOBILE
I am writing to your company on behalf of account # mcm ******0633 original account number from T-Mobile account # 715563903
The purpose of this letter is to tell you your options and remedies for settling this account of trumped up, made up debt, that you were suckered into buying. I also did not appreciate your sneaky collection letter that offered settlement and account be reported not paid in full or satisfied. Does anyone review your letters before sent out, or is this another bait and switch tactic T-Mobile uses on its own customers?
This account is about 6.3 years old; I have the original letter of collections dated 10/18/2008 which will be presented to all three credit reporting agencies, Trans Union, Experian, Equifax, and Lexis Nexis on the expiration of debt.
I also still wanted to address the debt for your information so your company not buys anymore lousy accounts from T-Mobile. Its financial loss, mostly, I presume. T-Mobile is not BBB accredited. T-Mobile is also ranked on internet by 23 million unsatisfied users.
I opened account on October 2008. I never received first bill, due to fact I was in a middle of their billing cycle. I was told by salesman that you may not be billed until 45 days later. False, I was billed $45.00 dollars within 10 days but they did not send bill out because I am supposed to be responsible and know how much I owe, and where to make payment. I do not worry about bill, because it was less than thirty days. False, my first bill was received November 23rd 2008 showing a past due amount of $90.00 which included a $45.00 late fee. I immediately called customer service and explained situation.
They did not care and would not refund late fee even though it was clearly they’re fault. Late fee also was excessive at 100% of bill; I called ten times more, and spoke to other people and manager/supervisor 4 times. According to their response their company did not allow them to adjust account ever. I was furious. I immediately went to Cricket and have been very happy with service ever since. I have over the years told friends, family and strangers to not do business with T-Mobile, Bank of America, and AT n T. Other bad companies which make money through fees, rather than legitimate business dealings.
I have been harassed by your collection company, periodically in spurts from twenty phone calls for a couple of weeks and than two month rest, and cycle repeats again and has gone on for 5.8 months. Every single time when I did answer, they read a script to me about collection and not one would ever listen to my complaint. I was treated very poorly by all your staff; I have no incentive to pay because of harassment over the years, Its