I’ve was a devoted Target customer for many years, using my Marshall Field’s card for purchases in the beginning. Upon learning I was expecting my first child in 2012, I became a Target REDcard customer as I knew my visits to Target would become more frequent and I thought I would take advantage of the 5% discount. I bought everything – new nursery furniture, thousands of diapers, hundreds of containers of formula and an abundance of clothing all on my Target REDcard for around 18 months from August 2012- February 2014. I paid my bill in full every month and I greatly appreciated the excellent customer service I received in your Batavia, IL, St. Charles, IL, South Elgin, IL and Sycamore, IL stores during this timeframe.
Like many Target customers, my husband and I were inconvenienced by the data breach in December 2013 – my husband used our Visa card on occasions when I was not able to get to the store to use my REDcard and thus we were victims. We had to dispute charges and had our Visa cards reissued twice. Yet I continued to be a loyal Target customer.
Upon moving to our new home in January 2014, I was unable to update my address via my Target REDcard online account. I also had several password related issues which kept me from being able to log into my account online. These issues could only be resolved by calling the call center. I called several times and waited on hold for over 30-60 minutes before having to hang up and try again.
After I finally got through to the call center to update my address, my bills still didn’t come regularly. The mail that has been delivered only has a partial street name- it appears their system isn’t able to input my full and correct address. Some Target call center agents told me it was the U.S. postal service who corrected my address. Others tell me I gave it incorrectly. At some point in March or April, Target customer service agents suggested I switch to online billing to correct this issue. After 4 months of hassle, my patience was wearing thin. I consciously reduced my visits to Target for fear I would miss a billing cycle – but I was able to keep ahead of my account through May, 2014. I did not receive paper or online statement notification via email in either June 2014 or July 2014, but I did make two or three purchases, during this timeframe.
On August 23, I received an email notification advising me I had a bill. I was excited – I hoped the glitch had been fixed. I responded to it on September 2nd by calling their call center to understand the charges as I still had trouble logging into my account. Unfortunately, I immediately learned my account was past due. I asked for lenience on the late fees due to my previous excellent status and failure to receive bills/notices. I was told I had to bring my account current before that would even be considered. I paid for all of my charges immediately. When I called back to ask about the charges, I was told they would not be lifted. I then cancelled Target RED Card account.
I have called several times to try to get someone to freeze my account and stop adding interest and late fees (which at this point are only charges/interest on late fees as all of my purchases have been paid for in full) until the issue can be escalated to a manager. Each time I get a slightly different response on how they will look into it if I bring my account up to date. Each time I point out I did bring my account up to date and at that time they still refused to escalate, freeze or resolve. Please stop the madness. I was a good customer. I am not a deadbeat. I have paid for all my purchases. Let us part now before I am forced to take any further action.
Target Brands, Inc. Reviews
I’ve was a devoted Target customer for many years, using my Marshall Field’s card for purchases in the beginning. Upon learning I was expecting my first child in 2012, I became a Target REDcard customer as I knew my visits to Target would become more frequent and I thought I would take advantage of the 5% discount. I bought everything – new nursery furniture, thousands of diapers, hundreds of containers of formula and an abundance of clothing all on my Target REDcard for around 18 months from August 2012- February 2014. I paid my bill in full every month and I greatly appreciated the excellent customer service I received in your Batavia, IL, St. Charles, IL, South Elgin, IL and Sycamore, IL stores during this timeframe.
Like many Target customers, my husband and I were inconvenienced by the data breach in December 2013 – my husband used our Visa card on occasions when I was not able to get to the store to use my REDcard and thus we were victims. We had to dispute charges and had our Visa cards reissued twice. Yet I continued to be a loyal Target customer.
Upon moving to our new home in January 2014, I was unable to update my address via my Target REDcard online account. I also had several password related issues which kept me from being able to log into my account online. These issues could only be resolved by calling the call center. I called several times and waited on hold for over 30-60 minutes before having to hang up and try again.
After I finally got through to the call center to update my address, my bills still didn’t come regularly. The mail that has been delivered only has a partial street name- it appears their system isn’t able to input my full and correct address. Some Target call center agents told me it was the U.S. postal service who corrected my address. Others tell me I gave it incorrectly. At some point in March or April, Target customer service agents suggested I switch to online billing to correct this issue. After 4 months of hassle, my patience was wearing thin. I consciously reduced my visits to Target for fear I would miss a billing cycle – but I was able to keep ahead of my account through May, 2014. I did not receive paper or online statement notification via email in either June 2014 or July 2014, but I did make two or three purchases, during this timeframe.
On August 23, I received an email notification advising me I had a bill. I was excited – I hoped the glitch had been fixed. I responded to it on September 2nd by calling their call center to understand the charges as I still had trouble logging into my account. Unfortunately, I immediately learned my account was past due. I asked for lenience on the late fees due to my previous excellent status and failure to receive bills/notices. I was told I had to bring my account current before that would even be considered. I paid for all of my charges immediately. When I called back to ask about the charges, I was told they would not be lifted. I then cancelled Target RED Card account.
I have called several times to try to get someone to freeze my account and stop adding interest and late fees (which at this point are only charges/interest on late fees as all of my purchases have been paid for in full) until the issue can be escalated to a manager. Each time I get a slightly different response on how they will look into it if I bring my account up to date. Each time I point out I did bring my account up to date and at that time they still refused to escalate, freeze or resolve. Please stop the madness. I was a good customer. I am not a deadbeat. I have paid for all my purchases. Let us part now before I am forced to take any further action.