Teacher Retirement System of Texas


Country United States
State Texas
City Austin
Address 816 Congress Ave #1300
Phone 512-542-6400
Website http://www.trs.state.tx.us/

Teacher Retirement System of Texas Reviews

  • May 22, 2015

Due to a chronic illness, I had to leave my job as a teacher. After several months off and unsure if I'd be able to return to work I contacted the Teacher Retirement System of Texas to withdraw my contributions. I completed the necessary paperwork, had it notarized, and send it overnight certified mail. After six weeks of not hearing anything I called TRS and they told me the check was being issued by the state Comptroller's office and it would be 7 to 10 business days. Two weeks later I received the check and it was wrong. Instead of receiving two checks as indicated on the notarized paperwork sent in ( one check for a Roth to put away a portion of the money for retirement and a separate check that was to be written directly to me for my medical and living expenses I have incurred not working) I received one check written directly to the bank for retirement Roth. It had now been eight weeks since I had sent off the notarized paperwork trying to withdraw my money. When I called I asked for a supervisor (which I did not get) and I explain the situation that the check was wrong and it needed to be fixed immediately. I was told it would reset up my account and it would be sent to the state Comptroller's office. Two weeks later I receive a second incorrect check which is written directly to the bank again. And for some reason it was written for a different amount than the first. Nearly three months after I had originally sent my request to the TRS and to incorrect checks issued to me ... interest and fees accruing on multiple personal accounts... I call again pleading to speak to a supervisor competent enough to address this issue and again I am not sent to a supervisor. For the first time The representative does take responsibility for the company's mistake and promises to expedite the third check(s) and have them both to me by the end of the week or the beginning of the next week. This was on a Monday. Two additional weeks later I am still waiting. Three and a half months later I still have not received my money from TRS and I am drowning because of their mistakes. I am not confident in this company.

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