Help! I have been battling Teavana since December 2014, when I purchased over $370.00 worth of teas. When I returned home to California I discovered that I could not open my tins. I went to my local Teavana, Galleria Mall Roseville CA, and explained my problem. The Teavana employees were very courteous and I was told that I had been sold the wrong tins and that the correct tins were back ordered. My name was placed on a list.
For months I followed up with calls to the Teavana store at the Galleria Mall in Roseville CA, and personally went to the store at leave seven times trying to resolve the problem of not being able to access my teas. With every call and trip I was given the same information, the tins were on back order.
Almost six months passed with no help from Teavana to relieve my problem of inaccessibility to my teas. I finally called customer service where I was told that if I went to the Teavana store at the Roseville, CA Galleria Mall I would be given the Oprah Chai Tea Tins and some bonus/compensation for all my troubles.
I was given no compensation at the Teavana Roseville CA store. I was not given the Opray Chai Tea Tins. I was shorted in the exchange of my four one pound tins and given seven six ounce regular tins. When I called customer service back I was repeated interrupted and spoken over. Ashley informed me that nothing would be done to correct my problem and that I could speak to no person aside her. Ashley was very rude.
So Teavana, why do you treat a first time Teavana customer who spends over $370 on their first trip to your store this way? Your website has Oprah Chai Tea Tins online for purchase. Why will you not send me four of the Oprah Chai Tea Tins one pound tins and I will return the seven regular tins that I was given?
I have never been treated so rudely and am shocked at the lies. I interacted with Teavana expecting it to be an ethical company and have discovered that the front line employees are lovely, but customer service is horrible. They have misled, lied and manipulated me. I acted in good faith and was patient, requesting nothing more than to access my $370.00 of tea. I am only requesting that I receive four one pound Oprah Chai Tea Tins as promised in exchange for the seven six ounce tins I was given.
Sadly, Teavana always had the ability to make it right, they just chose to not do right.
I received an email on 2/12/15 saying that it was the last chance to receive an order in time for Valentine's Day. I placed the order by noon and paid for overnight shipping expecting that with that advertisement and the fact that I paid for overnight shipping (which is what it is called on their website), that I would receive it the next day (Friday). Any other place that I have EVER ordered from and have chosen that option, I receive it the next day. Anytime I have shipped anything overnight, my clients have received it the next day. I received the shipping notification Friday (2/13) that the package had shipped and when I went to check the tracking number through UPS, I see that it was shipped 2nd day air and that I would not receive the package until Monday - which is completely defeating the purpose of receiving something for Valentine's Day. When I called customer service all they would offer was to refund the difference between overnight and 2nd day air shipping.
There were nothing about the fact that they were misleading on both the email saying "Last Chance for Delivery by Valentine's Day" or the fact that the customer even has the option of getting overnight delivery. I have never come across this and she was trying to blame it on UPS - granted they screw up sometimes but they also take responsibility. Sometimes businesses are actually at fault - so do something to make it right - do something instead of offering the difference in shipping costs. Get rid of the false advertising. This is not how you do business and I will NEVER order from here again. Pathetic
I am writing this letter both as a regular customer and a fellow business owner. I am very offended by a practice so ubiquitous across your stores as to tell me it is informally if not officially encouraged- I am referring to the tactic of pouring excess tea onto the scales then casually saying to the customer, "is this alright?"; for example, customer says he wants 3 oz. of a given tea; after the salesclerk has put some tea on the scales, he will offhandedly say, "Is 3.4 ok?". I've even had your salesperson add .8 oz. to an order. While I'm sure in the short term this strategy pays off, in the long run it projects an image of seedy pushiness that telegraphs- this is not a business to be trusted.
Ironically you are now owned by a company,(((redacted...competitor))), whose reputation is one of unimpeachable integrity- no pushy or deceptive tactics- (((redacted...competitor))) has earned its faithful followers because we know they are forthright- if their employees are driven by commissions, I never feel it (which is all that counts).
With Teavana, it's the opposite: people bark the product from front of the store, they PUSH you continually while in the store, then, once they've succeeded in selling you something, they manipulate you further by furtively selling you more than you ordered.
My hope is that (((redacted...competitor))) will bring its more enlightened formula for business success to its otherwise promising acquisition. In the meantime, I will buy my tea online.
Teavana Reviews
Help! I have been battling Teavana since December 2014, when I purchased over $370.00 worth of teas. When I returned home to California I discovered that I could not open my tins. I went to my local Teavana, Galleria Mall Roseville CA, and explained my problem. The Teavana employees were very courteous and I was told that I had been sold the wrong tins and that the correct tins were back ordered. My name was placed on a list.
For months I followed up with calls to the Teavana store at the Galleria Mall in Roseville CA, and personally went to the store at leave seven times trying to resolve the problem of not being able to access my teas. With every call and trip I was given the same information, the tins were on back order.
Almost six months passed with no help from Teavana to relieve my problem of inaccessibility to my teas. I finally called customer service where I was told that if I went to the Teavana store at the Roseville, CA Galleria Mall I would be given the Oprah Chai Tea Tins and some bonus/compensation for all my troubles.
I was given no compensation at the Teavana Roseville CA store. I was not given the Opray Chai Tea Tins. I was shorted in the exchange of my four one pound tins and given seven six ounce regular tins. When I called customer service back I was repeated interrupted and spoken over. Ashley informed me that nothing would be done to correct my problem and that I could speak to no person aside her. Ashley was very rude.
So Teavana, why do you treat a first time Teavana customer who spends over $370 on their first trip to your store this way? Your website has Oprah Chai Tea Tins online for purchase. Why will you not send me four of the Oprah Chai Tea Tins one pound tins and I will return the seven regular tins that I was given?
I have never been treated so rudely and am shocked at the lies. I interacted with Teavana expecting it to be an ethical company and have discovered that the front line employees are lovely, but customer service is horrible. They have misled, lied and manipulated me. I acted in good faith and was patient, requesting nothing more than to access my $370.00 of tea. I am only requesting that I receive four one pound Oprah Chai Tea Tins as promised in exchange for the seven six ounce tins I was given.
Sadly, Teavana always had the ability to make it right, they just chose to not do right.
I received an email on 2/12/15 saying that it was the last chance to receive an order in time for Valentine's Day. I placed the order by noon and paid for overnight shipping expecting that with that advertisement and the fact that I paid for overnight shipping (which is what it is called on their website), that I would receive it the next day (Friday). Any other place that I have EVER ordered from and have chosen that option, I receive it the next day. Anytime I have shipped anything overnight, my clients have received it the next day. I received the shipping notification Friday (2/13) that the package had shipped and when I went to check the tracking number through UPS, I see that it was shipped 2nd day air and that I would not receive the package until Monday - which is completely defeating the purpose of receiving something for Valentine's Day. When I called customer service all they would offer was to refund the difference between overnight and 2nd day air shipping.
There were nothing about the fact that they were misleading on both the email saying "Last Chance for Delivery by Valentine's Day" or the fact that the customer even has the option of getting overnight delivery. I have never come across this and she was trying to blame it on UPS - granted they screw up sometimes but they also take responsibility. Sometimes businesses are actually at fault - so do something to make it right - do something instead of offering the difference in shipping costs. Get rid of the false advertising. This is not how you do business and I will NEVER order from here again. Pathetic
Dear Sir and Madam,
I am writing this letter both as a regular customer and a fellow business owner. I am very offended by a practice so ubiquitous across your stores as to tell me it is informally if not officially encouraged- I am referring to the tactic of pouring excess tea onto the scales then casually saying to the customer, "is this alright?"; for example, customer says he wants 3 oz. of a given tea; after the salesclerk has put some tea on the scales, he will offhandedly say, "Is 3.4 ok?". I've even had your salesperson add .8 oz. to an order. While I'm sure in the short term this strategy pays off, in the long run it projects an image of seedy pushiness that telegraphs- this is not a business to be trusted.
Ironically you are now owned by a company,(((redacted...competitor))), whose reputation is one of unimpeachable integrity- no pushy or deceptive tactics- (((redacted...competitor))) has earned its faithful followers because we know they are forthright- if their employees are driven by commissions, I never feel it (which is all that counts).
With Teavana, it's the opposite: people bark the product from front of the store, they PUSH you continually while in the store, then, once they've succeeded in selling you something, they manipulate you further by furtively selling you more than you ordered.
My hope is that (((redacted...competitor))) will bring its more enlightened formula for business success to its otherwise promising acquisition. In the meantime, I will buy my tea online.