Husky is supposed to be "lifetime warranty" not drive 1/2 hour and argue with an associate that is not informed. My experiences with being declined: 1. computer shows stock, but no labelled area on shelf or stock. 2. it is a different color. 3. the updated part number is different. 4. we do not cover Husky made in USA (stamped into ratchet body HD moved Husky to China when they bought them and claim no liability toward the name manufactured in USA), 4. 1/2" dr. rathcet slightly different shape. 5. we need a receipt. 6. Home Depot USA cannot warranty a ratchet they sold in Canada even though they own Husky. 7. we don't make the item any longer. 8. you used it and it has a scratch. 9. we only accept returns for 30 days if you used it, otherwise 90 days with receipt. 10, go home and call 1 888 hdhusky (home depot will answer). 11. go type in www.hdhusky.com it will forward you to www.homedepot.com 12, go call husky and they will mail you a new one. 13, we need a part #. 14. the receipts in Canada have removed the description of item so you need the barcode off the package you threw out to figure out the right item - tape measures are the worst.
I did call the hotline and the lady was very nice. She sent me a gift card reimbursing me the purchase price to resolve ANY FUTURE LIABILITY for their "NON LIFETIME NO QUESTIONS ASKED WARRANTY"
I see the town Kenosha WI popping up and the name Stack-on Tools. Hmm....Snapon is made in kenosha and now market tape measure through HD. I'll probably get burned by them next!
You will also find these tools made under license which is fair enough, Apex tool group is one of them. They removed all the Irwin vise grip brand of lifetime warranty and replaced with Dewalt clamps (no warranty) made under license.
I printed off the warranty policies that existed at time of purchase, will probably post them on internet someday. HD revised them to manufacturer warranty which is not what I bought and now the manufacturers have pulled back like Estwing.
Home Depot refused to warranty with copies of Stanley policy advising to "return to wholesaler for credit adjustment" stating that I should deal with their wholesaler assuming that they bought from Stanley directly and their advertisemnet of LIFETIME WARRANTY not limited lifetime with receipt and after you track down the manufacturer AND wait 3 months (fiskars) for them to process your claim!
I had a Ryobi drill (HD bought out homelite and Ryobi) with 1 year warranty. HD sent me to a repair shop that wanted $100 deposit and waiver signed in the event HD did not reimburse them for the $48 drill - note the $100 deposit. The drill was smoked and you coould smell the resin burn on the stator. They refused to honor the warranty, I registered with Ryobi, they told me to desl with HD. I took the email in from RYOBI and was refused.
Had a Diablo blade lose a carbide insert after 2 weeks. It took 45 mins to arque an exchange with a rec't. I should NOT have to mail to Michigan.
Ridgid "lifetime" means if you call the 800# they tell you that brushes are guaranteed 500 hours and if they wore out the machine is not covered AFTER YOU MAIL THEM THE POWER HEAD and they consider IF you abused it. "FULL LIFETIME WARRANTY"? WTF?
You may as well buy Harbor Freight Tools, poor quality but they will not hassle you on warranty.
Over the years Ive spent hundreds of thousands of dollars at Home Depot remodeling our homes, our rental/retirement home and procuring supplies for several businesses. Ive stayed with Home Depot out of convenience as Lowes has superior lumber/building materials, pricing, and generally more educated employees. At Home Depot Ive got a school teacher trying to find a 20amp breaker in the tool department since a "breaking device" must be a tool.
Anyway, under the advice of a Home Depot Associate I tried a 14k BTU LG portable AC. I was told, that if it doesnt do the trick, return it and we can try a mini split (to cool a warm section of my house built in 1949).
Im also literally buying and returning items weekly. Paint wrong color, something didnt fit, etc. Never has anyone said a word as the Associates in this store know me - and in fact even encourage me to purchase items Im on the fence about - "because you can always return it". I also almost always have a reciept or the sale can be tracked to a credit card. Amex if not my HD Card.
Occaisionally Ill return something with a reciept - but because I have to purchase something else, tell the Associate to just give me a store credit.
Well the ac unit I purchased at $599 had 5 other items totalling more than $100. My final tally was about $700. I had a $9.09 store credit in my wallet - been there for months - so I used it first and placed the balance on my HD card. Ive got a $12k credit line - that HD increases about once a year.
Well I had the ac unit for exactly 18 days. 7 of which was out of the box and running. After we realized the btus were too low, we boxed back up and i finally had a chance to return.
When I go to return I am declined. Mind you I had 72 more days until my 90 day return date written on my reciept expired.
i was declined because I had used a store credit on this transaction - and one could argue the $9.09 store credit went against the other $100 in merchandise - but becasue the transaction had a store credit used - $9.09/$701.53 - 1.3% of the total payment - I was declined according to TRE, the Retail Equation. Furious, I got home and called TRE and they stated I must produce a reciept without the store credit in order to return the AC unit. Rep at TRE stated there was nothing they could do.
Now in lieu of the portable unit I was getting quotes on a split mini Mitsubishi ductless system through HD in Home Services.
i tried explaining to TRE Rep she was putting a $3500 sale at risk.
Tomorrow I am calling Corp and if they dont accept the return, I am cancelling my mini split, gathering anything I purchased in last 90 days and returing - and droping the AC unit on the Return Desk along with my credit cards and a note to pound salt.
What these idiots at TRE dont consider is just how much Ive spent over the years.
Depot - you are losing a high volume 25 year customer - all because you cant make an empowered decision.
what a shame............but Lowes is only 10 miles ...but you reap what you sow. HD you can try to collect on the bill - but you wont get a red cent.
The Home Depot delivered the appliance and damaged my newly installed laminate floor (also purchased at The Home Depot).
The Home Depot requested to deal with their subcontractors through their claim center, also the third party, by phone.
I have requested The Home Depot to submit the contact information of their third party claim center and the delivery company other than just a phone number but they won't give me the information. Also I have requested that the refusal of my claim to be sent to me in writing. They told me that I need to call the caim center and that's the only way to process my claim.
My claim for the property damage is less than normal home insurane deductible, only $200.
I have send the receipt of my flooring from The Home Depot and asked the refund of the portion of it.
They reufsed my claim that the claim center has to have their estimate after the property inspection.
The property inspection still has to cover the material cost and I have exact amount of the material cost from The Home Depot, so I don't understand the necesity of the property inspection. They have photos of the damage I e-mailed them. Also, the delivery guy took the picture of the damage.
The Home Depot is just looking for a way to get away from their liability by making the claim process as difficult as possible so the consumer finally give up.
I won't recommend anyone to order appliance delivery online. Just go to a store and deal with a real people.
Had a problem with their cashier wasting my employees time by not wanting to accept his method of payment. I called and tried to offer several solutions that would get him out of the store quickly with the materials he needed.
All of my solutions were turned down, and then the manager hung up on me. I quickly directed my employee to leave without the material, after a loud altercation on the phone.
This situation set my company back an entire day. Their lack of problem solving cost my company over $2500.
I asked for a simple 20% discount on the order, but was offered 10%. After the manager kept bartering me I finally gave up on a 16% discount. I am infuriated that my company has lost so much money with this company, on this occasion and several others.
Still dealing with this situation days later, they are being unreasonable and not willing to reimburse me for the money that my company lost.
It is now my mission to spread that word that The Home Depot is staffed with those who are untrained and display a complete lack of knowledge or empathy.
Local businesses deserve your business more, and will treat you better.
I purchased 2 years ago Martha Stewart Living Mount Vernon Carpet (for $6,000). After 6 months it looked like it had been in the house for 20 years (note we do not allow shoes in the house, or eating outside the kitchen). We have spent the last 2 years trying to get Home Depot to make it right. They sent 2 inspectors from the manufacturer to look at it (a little self serving, dont you think?)
They also sent the assistant manager of the store who agreed with us and told us "we buy a lot of carpet from Shaw, we will make this right". It looked old, stained, and worn. They did not make it right.
The "warranty" is useless. They do not honor it. All I can do is warn you to buy carpet from a reputable place who will stand behind their sales. Do not use HOME DEPOT, they do not care about its customer.
From Home Depot's website, the carpet, " guarantees long lasting performance with 20 year abrasive wear and texture warranties as well as a lifetime stain and soil warranty" This is a joke! Good luck collecting on this warranty
First of all I worked for the Home Depot in St. Petersburg, Florida for over 7 years back in the early 1990's when Bernard Marcus and Arthur Blank (Founders) were CEO and President. I loved working for the "Depot"- "Bleeding Orange" as Bernie and Arthur would say at a meeting of the Grand Opening celebration for the new Store #256 in St. Petersburg. Since "retiring" to become a Life and Health Insurance Agent I have always kept my loyalty to The Home Depot. Staying out of Lowes and Menards as much as possible when I needed to purchase a Home Improvement or Hardware item. November 2013 we moved to a new townhouse. I have spent about $5,000 in the West Des Moines Home Depot Store #2103 since that time on everything from a new refrigerator to two nice Kohler Toilets.
Back in June of 2011 I purchased a nice Milwaukee Electric Tool Corp Cordless Drill/Driver. The Hardware/ Tool Clerk asked me if I wanted to purchase the Asurion 2-Year Extended Warranty. He went on to explain that this was a REPLACEMENT Warranty and if I had any problems with my drill for the next 2 years I could come into any Home Depot and get the thing replaced. What this Clerk did not explain to me was that Milwaukee already had a full FIVE YEAR MANUFACTURERS' warranty from the start. That warranty was limited to mail-in for repair/ or possible replacement- with a refurbished or reconditioned drill- if they could not repair mine. I did not realize this rather important fact at the time. In hindsight I would NOT have purchased a 2 year extension on the existing 5 years Milwaukee was offering. I went on to the Home Depot/ Asurion web site to file a claim yesterday. I received and error message stating that my drill was still under the Milwaukee Factory Warranty and that I would have to go in person to the Home Depot or call the manufacturer- Milwaukee. I visited The Home Depot Store# 2103 in West Des Moines today- thinking I would be getting a new drill and I would be very happily and on with my day as usual. Turns out I was dead wrong!
First I start with Wendy at returns. She is usually very efficient, albeit a bit curt. She told me there was nothing she could do- so sent me to the "Tool Rental" department. A guy in the tool rental confirmed that my Milwaukee Cordless Drill did indeed have a faulty switch and the motor smelled like it had burned. He also told me all he could do was to mail the drill into Milwaukee and in 6 to 8 weeks they may or may not repair it. I explained to him- like to Wendy- that I had been smart (I thought!) and purchased the REPLACEMENT WARRANTY. He checked and got me a phone number and said if I called Asurion/(Home Depot Division) they would send me a Home Depot Gift Card in the mail which I could then use to purchase a new replacement drill. I was not too thrilled with this option - since I am in the middle of a deck repair project- so I went back to Wendy and demanded to speak to the Head-Main Store Manager- Brandon J Lansing. Now "back in the day" under Bernie and Arthur when a customer was so dissatisfied and upset like I was and got all the way to the "Big-Guy" they got almost anything they asked for,( e Clerks got the what for later as well!) We used to have a saying in Store # 256 in the 1990's: "An upset customer asks for a foot- we give them a yard and then they (customer)ends up wanting a pool installed in that yard"! I did not then and still do not feel I was asking for a "pool"...maybe a yard- certainly some empathy and someone empowered to help resolve my consternation. Manager BJ did get on the phone with Asurion- but ended up handing me the receiver when a Customer Service rep from Asurion came on line.
What I learned to my dismay is that I had purchased an additional 2 years on top of the 5 from Milwaukee and that made it a total of 7 years- but did NOT cover in store replacement at all. Now the actual name of the warranty that I purchased on the Asurion website is: D25 HARDWARE 2 YR EPP REPLACE $100-$149.99. I was really upset at this time. BJ just stared at me and I stormed out. I got home to watch my Grandchild and decided you know what I'm just going to call The home Depot Corporate- I'm sure they will care and get me some satisfaction. WRONG AGAIN! After a fairly short wait I was connected to who sounded like the right person-WRONG AGAIN! After I share my tale of woe this idiot transfers me to someone who will REALLY be able to help-who has no idea why I am calling. I tell my entire story again only to be put on hold while this Customer Service Rep calls the West Des Moines Store # 2103 "to partner up with them" she says. After a few minutes I am told there is nothing anyone can do- I need to mail my drill into Milwaukee for repair. I have several DIY jobs coming up before the first snow that will total about $2,000. Guess where I am NOT going to be purchasing all my supplies.....right NOT The Home Depot...that's for sure! What a shame a once great company goes down the crapper! I would blame Obama but that would just not be fair!
I went to home depot in Minneapolis, Minnesota the other day to redo my garage floor. I spoke with a salesman who guaranteed me that the garage floor coating would be sufficient for my home and sustain any wear and tear from cracks. He also told me that if anything should go wrong with the floor coating that they would exchange it. Now I have installed the garage floor coatings and it has already started to crack. When I came back to the store they refused to do anything about refunding me as they said it was my error when installing this. Absolutely ridiculous that I could get ripped off like this.
We purchased an air conditioner from Home Depot in the summer of 2011. A thrid party did thre install with Home Depot's name all over the paperwork. This third party went out of business and we were not contacted by home depot to let us know or give us another warranty, of course we assumed we were dealing with home depot anyway.
We are now having to pay out of pocket for repairing the air conditioner because Home Depot is refusing to take responsibility. They claim we do not have a contract with their new third party installer and we will have to pay over $400.00 per hour for a 4-5 hour repair job on coils that they may or may not agree to cover, we will have no choice but to use who they say no matter the cost. They have not contacted us on it yet. We have already had to pay over $400.00 just to find out why the freon was leaking in the first place and was forced to go through their third party installer. They would not accept anyone elses report.
Is it just me, or does this sound wrong on so many levels. I am certain we are not the only ones who bought an air conditioner from home depot and their third party installer went out of business. The home depot we bought it from was located in Elk Grove, CA.
If there is anyone out there, please help. We have not had an air conditioner all summer and we are uncertain how long it will take. We are thinking it may be cheaper for us to buy a new air condition from someone reputable, than to pay these rediculous costs when we have a 10 year warranty on the current machine.
The Home Depot Reviews
Husky is supposed to be "lifetime warranty" not drive 1/2 hour and argue with an associate that is not informed. My experiences with being declined: 1. computer shows stock, but no labelled area on shelf or stock. 2. it is a different color. 3. the updated part number is different. 4. we do not cover Husky made in USA (stamped into ratchet body HD moved Husky to China when they bought them and claim no liability toward the name manufactured in USA), 4. 1/2" dr. rathcet slightly different shape. 5. we need a receipt. 6. Home Depot USA cannot warranty a ratchet they sold in Canada even though they own Husky. 7. we don't make the item any longer. 8. you used it and it has a scratch. 9. we only accept returns for 30 days if you used it, otherwise 90 days with receipt. 10, go home and call 1 888 hdhusky (home depot will answer). 11. go type in www.hdhusky.com it will forward you to www.homedepot.com 12, go call husky and they will mail you a new one. 13, we need a part #. 14. the receipts in Canada have removed the description of item so you need the barcode off the package you threw out to figure out the right item - tape measures are the worst.
I did call the hotline and the lady was very nice. She sent me a gift card reimbursing me the purchase price to resolve ANY FUTURE LIABILITY for their "NON LIFETIME NO QUESTIONS ASKED WARRANTY"
I see the town Kenosha WI popping up and the name Stack-on Tools. Hmm....Snapon is made in kenosha and now market tape measure through HD. I'll probably get burned by them next!
You will also find these tools made under license which is fair enough, Apex tool group is one of them. They removed all the Irwin vise grip brand of lifetime warranty and replaced with Dewalt clamps (no warranty) made under license.
I printed off the warranty policies that existed at time of purchase, will probably post them on internet someday. HD revised them to manufacturer warranty which is not what I bought and now the manufacturers have pulled back like Estwing.
Home Depot refused to warranty with copies of Stanley policy advising to "return to wholesaler for credit adjustment" stating that I should deal with their wholesaler assuming that they bought from Stanley directly and their advertisemnet of LIFETIME WARRANTY not limited lifetime with receipt and after you track down the manufacturer AND wait 3 months (fiskars) for them to process your claim!
I had a Ryobi drill (HD bought out homelite and Ryobi) with 1 year warranty. HD sent me to a repair shop that wanted $100 deposit and waiver signed in the event HD did not reimburse them for the $48 drill - note the $100 deposit. The drill was smoked and you coould smell the resin burn on the stator. They refused to honor the warranty, I registered with Ryobi, they told me to desl with HD. I took the email in from RYOBI and was refused.
Had a Diablo blade lose a carbide insert after 2 weeks. It took 45 mins to arque an exchange with a rec't. I should NOT have to mail to Michigan.
Ridgid "lifetime" means if you call the 800# they tell you that brushes are guaranteed 500 hours and if they wore out the machine is not covered AFTER YOU MAIL THEM THE POWER HEAD and they consider IF you abused it. "FULL LIFETIME WARRANTY"? WTF?
You may as well buy Harbor Freight Tools, poor quality but they will not hassle you on warranty.
Shame on HD!
Over the years Ive spent hundreds of thousands of dollars at Home Depot remodeling our homes, our rental/retirement home and procuring supplies for several businesses. Ive stayed with Home Depot out of convenience as Lowes has superior lumber/building materials, pricing, and generally more educated employees. At Home Depot Ive got a school teacher trying to find a 20amp breaker in the tool department since a "breaking device" must be a tool.
Anyway, under the advice of a Home Depot Associate I tried a 14k BTU LG portable AC. I was told, that if it doesnt do the trick, return it and we can try a mini split (to cool a warm section of my house built in 1949).
Im also literally buying and returning items weekly. Paint wrong color, something didnt fit, etc. Never has anyone said a word as the Associates in this store know me - and in fact even encourage me to purchase items Im on the fence about - "because you can always return it". I also almost always have a reciept or the sale can be tracked to a credit card. Amex if not my HD Card.
Occaisionally Ill return something with a reciept - but because I have to purchase something else, tell the Associate to just give me a store credit.
Well the ac unit I purchased at $599 had 5 other items totalling more than $100. My final tally was about $700. I had a $9.09 store credit in my wallet - been there for months - so I used it first and placed the balance on my HD card. Ive got a $12k credit line - that HD increases about once a year.
Well I had the ac unit for exactly 18 days. 7 of which was out of the box and running. After we realized the btus were too low, we boxed back up and i finally had a chance to return.
When I go to return I am declined. Mind you I had 72 more days until my 90 day return date written on my reciept expired.
i was declined because I had used a store credit on this transaction - and one could argue the $9.09 store credit went against the other $100 in merchandise - but becasue the transaction had a store credit used - $9.09/$701.53 - 1.3% of the total payment - I was declined according to TRE, the Retail Equation. Furious, I got home and called TRE and they stated I must produce a reciept without the store credit in order to return the AC unit. Rep at TRE stated there was nothing they could do.
Now in lieu of the portable unit I was getting quotes on a split mini Mitsubishi ductless system through HD in Home Services.
i tried explaining to TRE Rep she was putting a $3500 sale at risk.
Tomorrow I am calling Corp and if they dont accept the return, I am cancelling my mini split, gathering anything I purchased in last 90 days and returing - and droping the AC unit on the Return Desk along with my credit cards and a note to pound salt.
What these idiots at TRE dont consider is just how much Ive spent over the years.
Depot - you are losing a high volume 25 year customer - all because you cant make an empowered decision.
what a shame............but Lowes is only 10 miles ...but you reap what you sow. HD you can try to collect on the bill - but you wont get a red cent.
The Home Depot delivered the appliance and damaged my newly installed laminate floor (also purchased at The Home Depot).
The Home Depot requested to deal with their subcontractors through their claim center, also the third party, by phone.
I have requested The Home Depot to submit the contact information of their third party claim center and the delivery company other than just a phone number but they won't give me the information. Also I have requested that the refusal of my claim to be sent to me in writing. They told me that I need to call the caim center and that's the only way to process my claim.
My claim for the property damage is less than normal home insurane deductible, only $200.
I have send the receipt of my flooring from The Home Depot and asked the refund of the portion of it.
They reufsed my claim that the claim center has to have their estimate after the property inspection.
The property inspection still has to cover the material cost and I have exact amount of the material cost from The Home Depot, so I don't understand the necesity of the property inspection. They have photos of the damage I e-mailed them. Also, the delivery guy took the picture of the damage.
The Home Depot is just looking for a way to get away from their liability by making the claim process as difficult as possible so the consumer finally give up.
I won't recommend anyone to order appliance delivery online. Just go to a store and deal with a real people.
Store #7132, Mississauga Heartland, Canada
Had a problem with their cashier wasting my employees time by not wanting to accept his method of payment. I called and tried to offer several solutions that would get him out of the store quickly with the materials he needed.
All of my solutions were turned down, and then the manager hung up on me. I quickly directed my employee to leave without the material, after a loud altercation on the phone.
This situation set my company back an entire day. Their lack of problem solving cost my company over $2500.
I asked for a simple 20% discount on the order, but was offered 10%. After the manager kept bartering me I finally gave up on a 16% discount. I am infuriated that my company has lost so much money with this company, on this occasion and several others.
Still dealing with this situation days later, they are being unreasonable and not willing to reimburse me for the money that my company lost.
It is now my mission to spread that word that The Home Depot is staffed with those who are untrained and display a complete lack of knowledge or empathy.
Local businesses deserve your business more, and will treat you better.
DO NOT BUY HOME DEPOT CARPET!!!!!!-
I purchased 2 years ago Martha Stewart Living Mount Vernon Carpet (for $6,000). After 6 months it looked like it had been in the house for 20 years (note we do not allow shoes in the house, or eating outside the kitchen). We have spent the last 2 years trying to get Home Depot to make it right. They sent 2 inspectors from the manufacturer to look at it (a little self serving, dont you think?)
They also sent the assistant manager of the store who agreed with us and told us "we buy a lot of carpet from Shaw, we will make this right". It looked old, stained, and worn. They did not make it right.
The "warranty" is useless. They do not honor it. All I can do is warn you to buy carpet from a reputable place who will stand behind their sales. Do not use HOME DEPOT, they do not care about its customer.
From Home Depot's website, the carpet, " guarantees long lasting performance with 20 year abrasive wear and texture warranties as well as a lifetime stain and soil warranty" This is a joke! Good luck collecting on this warranty
First of all I worked for the Home Depot in St. Petersburg, Florida for over 7 years back in the early 1990's when Bernard Marcus and Arthur Blank (Founders) were CEO and President. I loved working for the "Depot"- "Bleeding Orange" as Bernie and Arthur would say at a meeting of the Grand Opening celebration for the new Store #256 in St. Petersburg. Since "retiring" to become a Life and Health Insurance Agent I have always kept my loyalty to The Home Depot. Staying out of Lowes and Menards as much as possible when I needed to purchase a Home Improvement or Hardware item. November 2013 we moved to a new townhouse. I have spent about $5,000 in the West Des Moines Home Depot Store #2103 since that time on everything from a new refrigerator to two nice Kohler Toilets.
Back in June of 2011 I purchased a nice Milwaukee Electric Tool Corp Cordless Drill/Driver. The Hardware/ Tool Clerk asked me if I wanted to purchase the Asurion 2-Year Extended Warranty. He went on to explain that this was a REPLACEMENT Warranty and if I had any problems with my drill for the next 2 years I could come into any Home Depot and get the thing replaced. What this Clerk did not explain to me was that Milwaukee already had a full FIVE YEAR MANUFACTURERS' warranty from the start. That warranty was limited to mail-in for repair/ or possible replacement- with a refurbished or reconditioned drill- if they could not repair mine. I did not realize this rather important fact at the time. In hindsight I would NOT have purchased a 2 year extension on the existing 5 years Milwaukee was offering. I went on to the Home Depot/ Asurion web site to file a claim yesterday. I received and error message stating that my drill was still under the Milwaukee Factory Warranty and that I would have to go in person to the Home Depot or call the manufacturer- Milwaukee. I visited The Home Depot Store# 2103 in West Des Moines today- thinking I would be getting a new drill and I would be very happily and on with my day as usual. Turns out I was dead wrong!
First I start with Wendy at returns. She is usually very efficient, albeit a bit curt. She told me there was nothing she could do- so sent me to the "Tool Rental" department. A guy in the tool rental confirmed that my Milwaukee Cordless Drill did indeed have a faulty switch and the motor smelled like it had burned. He also told me all he could do was to mail the drill into Milwaukee and in 6 to 8 weeks they may or may not repair it. I explained to him- like to Wendy- that I had been smart (I thought!) and purchased the REPLACEMENT WARRANTY. He checked and got me a phone number and said if I called Asurion/(Home Depot Division) they would send me a Home Depot Gift Card in the mail which I could then use to purchase a new replacement drill. I was not too thrilled with this option - since I am in the middle of a deck repair project- so I went back to Wendy and demanded to speak to the Head-Main Store Manager- Brandon J Lansing. Now "back in the day" under Bernie and Arthur when a customer was so dissatisfied and upset like I was and got all the way to the "Big-Guy" they got almost anything they asked for,( e Clerks got the what for later as well!) We used to have a saying in Store # 256 in the 1990's: "An upset customer asks for a foot- we give them a yard and then they (customer)ends up wanting a pool installed in that yard"! I did not then and still do not feel I was asking for a "pool"...maybe a yard- certainly some empathy and someone empowered to help resolve my consternation. Manager BJ did get on the phone with Asurion- but ended up handing me the receiver when a Customer Service rep from Asurion came on line.
What I learned to my dismay is that I had purchased an additional 2 years on top of the 5 from Milwaukee and that made it a total of 7 years- but did NOT cover in store replacement at all. Now the actual name of the warranty that I purchased on the Asurion website is: D25 HARDWARE 2 YR EPP REPLACE $100-$149.99. I was really upset at this time. BJ just stared at me and I stormed out. I got home to watch my Grandchild and decided you know what I'm just going to call The home Depot Corporate- I'm sure they will care and get me some satisfaction. WRONG AGAIN! After a fairly short wait I was connected to who sounded like the right person-WRONG AGAIN! After I share my tale of woe this idiot transfers me to someone who will REALLY be able to help-who has no idea why I am calling. I tell my entire story again only to be put on hold while this Customer Service Rep calls the West Des Moines Store # 2103 "to partner up with them" she says. After a few minutes I am told there is nothing anyone can do- I need to mail my drill into Milwaukee for repair. I have several DIY jobs coming up before the first snow that will total about $2,000. Guess where I am NOT going to be purchasing all my supplies.....right NOT The Home Depot...that's for sure! What a shame a once great company goes down the crapper! I would blame Obama but that would just not be fair!
I went to home depot in Minneapolis, Minnesota the other day to redo my garage floor. I spoke with a salesman who guaranteed me that the garage floor coating would be sufficient for my home and sustain any wear and tear from cracks. He also told me that if anything should go wrong with the floor coating that they would exchange it. Now I have installed the garage floor coatings and it has already started to crack. When I came back to the store they refused to do anything about refunding me as they said it was my error when installing this. Absolutely ridiculous that I could get ripped off like this.
We purchased an air conditioner from Home Depot in the summer of 2011. A thrid party did thre install with Home Depot's name all over the paperwork. This third party went out of business and we were not contacted by home depot to let us know or give us another warranty, of course we assumed we were dealing with home depot anyway.
We are now having to pay out of pocket for repairing the air conditioner because Home Depot is refusing to take responsibility. They claim we do not have a contract with their new third party installer and we will have to pay over $400.00 per hour for a 4-5 hour repair job on coils that they may or may not agree to cover, we will have no choice but to use who they say no matter the cost. They have not contacted us on it yet. We have already had to pay over $400.00 just to find out why the freon was leaking in the first place and was forced to go through their third party installer. They would not accept anyone elses report.
Is it just me, or does this sound wrong on so many levels. I am certain we are not the only ones who bought an air conditioner from home depot and their third party installer went out of business. The home depot we bought it from was located in Elk Grove, CA.
If there is anyone out there, please help. We have not had an air conditioner all summer and we are uncertain how long it will take. We are thinking it may be cheaper for us to buy a new air condition from someone reputable, than to pay these rediculous costs when we have a 10 year warranty on the current machine.
Deb
Elk grove, california.