Over a year ago I received some books in the mail from Literary Guild that I did not order. I did not open the package and marked them "Return to Sender" and sent them back. A few months passed, then I received a bill for the books. I sent an email saying that I returned these books unopened in their original package, and therefore should not be billed for them. I did not receive a reply, but I also never received another bill, so I assumed the matter was closed. Then, a few months later, I received another bill in the mail for the same books, to which I sent yet another email. I never received a reply to that one either. Per the advice of my attorney, I sent this company a certified letter in November 2014 advising them of the situation. I used online tracking through the USPS to verify that they did receive it. I did not receive a reply, but a few weeks later, I received yet ANOTHER bill. I called their "customer service" number (it's a stretch even referring to them as providing ANY type of customer service at all), I first spoke to Michelle and then asked to speak to a supervisor. I spoke to Kaylee, who right from the start was rude and informed me that this balance was over a year old, their warehouse had no confirmation that the books were received back, and the charges WOULD NOT be removed from my account. When I explained to her about the certified letter, she informed me that they did not respond to written correspondence (good business practice there, eh?). I informed her that I had also sent multiple emails to which I also did not receive a reply, and her only reply was "I apologize for that". So, per the advice of my attorney, I paid the balance of $33.48 which I did not owe, just to protect my credit and get these people off my back.
I've worked customer service for many years of my career, and these people are some of the worse I've ever dealt with. They are rude, completely unwilling to hear anything but their side, and incompetent. I won't ever give them another penny of my money or my business. Beware this company....they are as DIRTY as they come!
The Literary Guild Reviews
Over a year ago I received some books in the mail from Literary Guild that I did not order. I did not open the package and marked them "Return to Sender" and sent them back. A few months passed, then I received a bill for the books. I sent an email saying that I returned these books unopened in their original package, and therefore should not be billed for them. I did not receive a reply, but I also never received another bill, so I assumed the matter was closed. Then, a few months later, I received another bill in the mail for the same books, to which I sent yet another email. I never received a reply to that one either. Per the advice of my attorney, I sent this company a certified letter in November 2014 advising them of the situation. I used online tracking through the USPS to verify that they did receive it. I did not receive a reply, but a few weeks later, I received yet ANOTHER bill. I called their "customer service" number (it's a stretch even referring to them as providing ANY type of customer service at all), I first spoke to Michelle and then asked to speak to a supervisor. I spoke to Kaylee, who right from the start was rude and informed me that this balance was over a year old, their warehouse had no confirmation that the books were received back, and the charges WOULD NOT be removed from my account. When I explained to her about the certified letter, she informed me that they did not respond to written correspondence (good business practice there, eh?). I informed her that I had also sent multiple emails to which I also did not receive a reply, and her only reply was "I apologize for that". So, per the advice of my attorney, I paid the balance of $33.48 which I did not owe, just to protect my credit and get these people off my back.
I've worked customer service for many years of my career, and these people are some of the worse I've ever dealt with. They are rude, completely unwilling to hear anything but their side, and incompetent. I won't ever give them another penny of my money or my business. Beware this company....they are as DIRTY as they come!