Total Furniture Warehouse


Country United States
State Wisconsin
City Kenosha
Address 8400 75th St
Phone 262-694-3444
Website http://www.totalfurniture.com/

Total Furniture Warehouse Reviews

  • Apr 27, 2015

When you purchase an item at this furniture store, you are surrounded by sales people that will tell you anything to make a sale. They specifically said if we want to return our furniture we are more than welcome to call and arrange for the furniture to be picked up and we would only need to pay for the shipping. The purchase was completed only because we were told the return will be an option. It came time to make the return and we were told that they do not have a return policy and do not take any returns. We then explained the situation and told them we were told we can make a return or exchange at any time. The reason why we made the purchase because there was nothing in writing that said no returns. The owner was disgusting on the phone and asked if I was calling him a liar and if I was I am in big trouble. I asked him how I would be in trouble? I am simply saying a representative told me I can make a return. The owners tone became irate and said no you're out of luck and transferred me to a lady named Lisa. She was just as rude as the owner and later bragged about how she is his daughter and she could make the decision to make this right but chooses not to because they don't have a return policy because they are not a franchise and we have to deal with it. It was a complete scam of a bait and switch. The family is in on the scam and don't care about any customers. They lie to your face, once you walk out the door they look at you as if you were an accomplishment to their fraudulent business practices. DO NOT SHOP THERE. YOU HAVE BEEN WARNED!!! SAVE YOURSELF THE HASSLE AND GO TO A LARGER COMPANY WITH ACTUAL POLICIES!!!

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