On our 2nd day, after 4 hours heading to to the Grand Canyon, the tour going up there was cancelled due to ""unsafe"" weather conditions. It was snowing though other tour buses still pushed to go there. To my shock & disgust, no refund or rescheduling of tour was considered, despite constant follow up through email & call. Absolutely nothing. Nothing to compensate for the loss of time & not seeing the Grand Canyon. All I got was ""Sorry, we can't control weather conditions"" reply, which is completely unacceptable.
I understand unforeseen events do happen. Customers paying good, hard-earned dollars, should be compensated fairly in light of such events. It's like buying an Iphone but only getting the headphones and charger. Not only did we miss out on the highlight of the the trip, we also lost a day due to travelling back & forth for nothing.
Tours 4 Fun Reviews
On our 2nd day, after 4 hours heading to to the Grand Canyon, the tour going up there was cancelled due to ""unsafe"" weather conditions. It was snowing though other tour buses still pushed to go there. To my shock & disgust, no refund or rescheduling of tour was considered, despite constant follow up through email & call. Absolutely nothing. Nothing to compensate for the loss of time & not seeing the Grand Canyon. All I got was ""Sorry, we can't control weather conditions"" reply, which is completely unacceptable.
I understand unforeseen events do happen. Customers paying good, hard-earned dollars, should be compensated fairly in light of such events. It's like buying an Iphone but only getting the headphones and charger. Not only did we miss out on the highlight of the the trip, we also lost a day due to travelling back & forth for nothing.