I took my car into Toyota South in Morrow, Ga to get an oil change and my brakes fixed. I indicated to the customer sales representative that my brake light and battery light had come on. The service representative reprogrammed the software on my care and told me that my car needed over $1500 worth of repairs. He made it appear that my car was in extremely bad shape. I indicated to him that I only had $300. He had already reprogrammed my vehicle (without my permission) and charged me $150 for the software update and an oil change. At this point, I could not afford the $200 charge for brake pads, but he still informed me that I needed an oil gasket to prevent my car from leaking oil.
I told him to list everything I needed for future reference as I could not afford the cost of all the proposed repairs at that time. The list included an engine oil filter, a cabin air/heat filter, windshiled wipers, brakes pads, a battery anti-corrosion kit, and a water pump. I drove the car out of the dealership with none of my sensor lights on. Shortly after, all of the sensor lights reappeared. The speedometer, the heating system, the windshield wipers, the turning signals, the headlights, and the gear indicators all stopped working. My parking gear locked and would not allow me to switch to any other gear setting. I called the service representative and inquired about what he had done to my car.
He indicated that I had a bigger problem than he thought, and instructed me to return the car for further examination. I went to another mechanic and got the brake pads and air filters replaced in my car, for less than $200, including both the cost of the parts and the service. The independent mechaninic was unable to identify a problem with the water pump. He advised me to take the vehicle back to the toyota representative to see why the heat, speedometer, etc. was not working properly. I took the car back and spoke to the head of customer service. He looked at the car for 4 hours and never specified the problem (despite having examined my car for that extended period of time). I was instructed to call the Fix of Operation Manager, Jerry Garren.
I spoke with him to no avail; his only solution to repairing my car was to return to the dealership (yet again!) and consider trading my car in for another vehicle (the second time such an offer had been brought to my attention). I have since been reading other reviews about this dealership. This seems to be a common problem at this location (refer to reviews number 1, 2, 3 , and 9 listed below). Everyone, including the managers, technicians, and customer service representatives must all be in cahoots with one another. Enough is Enough! Several people have indicated that their car was in worst shape upon leaving the dealership, than when they arrived. I am writing this report because this dealership should no longer be allowed to take advantage of another female customer!!!!
Toyota South Atlanta Reviews
I took my car into Toyota South in Morrow, Ga to get an oil change and my brakes fixed. I indicated to the customer sales representative that my brake light and battery light had come on. The service representative reprogrammed the software on my care and told me that my car needed over $1500 worth of repairs. He made it appear that my car was in extremely bad shape. I indicated to him that I only had $300. He had already reprogrammed my vehicle (without my permission) and charged me $150 for the software update and an oil change. At this point, I could not afford the $200 charge for brake pads, but he still informed me that I needed an oil gasket to prevent my car from leaking oil.
I told him to list everything I needed for future reference as I could not afford the cost of all the proposed repairs at that time. The list included an engine oil filter, a cabin air/heat filter, windshiled wipers, brakes pads, a battery anti-corrosion kit, and a water pump. I drove the car out of the dealership with none of my sensor lights on. Shortly after, all of the sensor lights reappeared. The speedometer, the heating system, the windshield wipers, the turning signals, the headlights, and the gear indicators all stopped working. My parking gear locked and would not allow me to switch to any other gear setting. I called the service representative and inquired about what he had done to my car.
He indicated that I had a bigger problem than he thought, and instructed me to return the car for further examination. I went to another mechanic and got the brake pads and air filters replaced in my car, for less than $200, including both the cost of the parts and the service. The independent mechaninic was unable to identify a problem with the water pump. He advised me to take the vehicle back to the toyota representative to see why the heat, speedometer, etc. was not working properly. I took the car back and spoke to the head of customer service. He looked at the car for 4 hours and never specified the problem (despite having examined my car for that extended period of time). I was instructed to call the Fix of Operation Manager, Jerry Garren.
I spoke with him to no avail; his only solution to repairing my car was to return to the dealership (yet again!) and consider trading my car in for another vehicle (the second time such an offer had been brought to my attention). I have since been reading other reviews about this dealership. This seems to be a common problem at this location (refer to reviews number 1, 2, 3 , and 9 listed below). Everyone, including the managers, technicians, and customer service representatives must all be in cahoots with one another. Enough is Enough! Several people have indicated that their car was in worst shape upon leaving the dealership, than when they arrived. I am writing this report because this dealership should no longer be allowed to take advantage of another female customer!!!!