Trac Fone


Country United States
State Bangladesh
City Miami
Address 9700 NW 112th Avenue
Phone 18008677183
Website www.tracfone.com

Trac Fone Reviews

  • May 14, 2014

I may be wrong, but I have noticed a disturbing trend with TracFone. I bought one of these cell phones for my daughter and keep her supplied with minutes so that she can call her friends or phone home. She tells me though that her minutes are taken up by the loads of spam calls she gets.

What happens is I buy her minutes and she gets more spam calls. They come as voice mails. But the number only appears on her screen for a few seconds so she can't tell who called. The number does not show up on her menu for received calls, so she is forced to call back to to her voicemail to listen for who called her in case it's someone she needs to talk to. This eats up her minutes.

This got me thinking, I wonder if this is some sort of scam to get people to buy more minutes. The minutes they have to waste calling their voice mail to listen to all these scamming messages, and the minutes thqt they only intended to buy in the first place for real calls.

Might I suggest to TracFone that if they are not pulling a fast one to get peple to buy more minutes that they set up some sort of spam detectors like internet ISPs use. I'm not suggesting that they listen to people's phone calls, no one wants that, but that they keep a log of phone numbers that the scammers use and block those. Further, if they could report those to the authorities that would be helpful. One call she got actually told her she was being sued and had to call them back right away. A bald faced lie. She's only thirteen, is a straight A student and no trouble to anyone.

  • May 5, 2014

04/19/14, Saturday, I ordered an LG L39CB cell from the Tracfone website with free overnite shipping. It arrived Wednesday, 04/23/14.

On 04/24/14, Thursday, spent 1.5 hours trying to get phone activated, it never worked. I also needed a new phone number due to texts to previous owner of my cell number from her bank reporting low checking account balance messages. Very hard to understand heavily accented male with loud background noise in call center. Unable to transfer 60 minutes from old Tracfone to new Tracfone. Told to call back in 24 hours.

Called 04/25/14, Friday, and spent 1.45 hrs talking to David trying to get phone to work, couldn't. Call lasted from 6:15 to 8:00 P.M. Again, unable to transfer mintues from old cell to new cell. Told to call back in 24 hours.

Called at 3 P.M. on 04/26/14 and spent 3-5:30 P.M. talking to Laneesha and phone still wouldn't work. Marcia added 60 minutes from old cell to new cell but kept getting error message that there was insufficient moneyon the phone. Could not make/receive calls, texts or messages. Told to call back again in 24 hours.

On Sunday, 04/27/14, at 10 A.M. called Tracfone to add minutes as phone kept giving error message there was insufficient money to make calls, send/receive texts, or receive calls. Spoke with Diana. Tried activating phone all day with *22890 and *22891 activation codes, same error message.

Called again at 3 P.M. Sunday to try and get phone activated. Spoke with Marcia and again unable to get phone working. Told Marcia I wanted to return the phone as it was defective. Was told I would have to pay for return shipping. I said I would not pay to return a defective phone that never worked. Asked to speak with her supervisor.

Tamika said basically the same thing and referred me to the invoice in the box I received the phone in. I had kept everything I received when I unpacked the phone, including the little plastic bags for the charger, battery, and adapter. The plastic bag that is used as packing material, and usually inflated, was flat when I opened the box. There was no invoice. Asked Tamika what the invoice looked like and she replied, ""It's in a bag.""

I said there wasn't any bag with an invoice in the box. She again iterated that I could return the phone but I would have to pay shipping. I asked to speak with her supervisor and was told the supervisor was not available. I then told her I wanted a refund on the minutes I purchased that day as I did not have a phone to use them on. She said they don't issue refunds for minutes purchased. I said I would contact my credit card company and she said they would not refund me my money.

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