United Airlines


Country United States
State Benin
City Chicago
Address 233 S. Wacker Drive
Website www.united.com

United Airlines Reviews

  • Aug 6, 2014

It was going to be a great vacation. We had a united flight to Montreal, a railroad trip to Quebec City, and another flight back home. Originally, we only had to change planes once. I asked for special seating and priority boarding because I have bad knees. Of course everything was an extra charge in addition to the airfare and we had to pay extra because we had luggage. Then came the changes. Those flights were cancelled and we had to make 3 stops and 2 plane changes to get to Montreal. Of course extra charges. When we got to the airport the kindly United agent rearranged our flights for us so we only had to change planes once in San Francisco. Of course we lost our priority boarding and preferential seating. Supposedly, all the "extra" charges were refunded. Who can tell with the mountain of paper, with the special codes.

The first plane was so small, (we used to call them commuter jets), and we were in the last row with our knees in our faces, right next to the bathroom. No reclining, no standing. It was most uncomfortable. In San Francisco, nobody could tell us where to find our next plane. Only that we had to go to the next terminal. ("Just follow the signs", they said.) What signs. Finally we stumbled across an Air Canada employee that pointed us in the general direction. Again with the rear seats and the small plane. Of course they had to tinker with the tickets. When we left Quebec City for Toronto via Air Canada, everything went smoothly. When we tried to connect with United in Toronto we couldn't. It was delayed, and delayed, and delayed and finally cancelled. The Air Canada agents were really nice and finally got us booked to Albuquerque via Denver. The plane was bigger and more comfortable. Then when we connected with United in Denver it was the tiny plane again. It took 22 hours to get home thanks to this air-thief company. If I ever fly with them again, it will be too soon. They have stolen my last dollar.

  • May 15, 2014

I purchase a United ticket from Houston to Boston weeks in advance. I paid $79.00 for an upgrade premium isle set. I checked in the night prior to the flight and still had the premium isle set that I paid for. When I arrived at the bag check point I found out my premuim isle set was taken from me, and I was placed in a middle set.

I than paid an additional $82.00 to get ot of the middle set to a window set. Just minutes prior to boarding the gate attendant removed me from my twice paid for premium set, to board a standby couple. I was again moved back in the plane and put in a middle set. The gate attendant claimed she has to right to change anyones set regardless of what they paid for.

As I was working to get my set back, the gate attendant refused to return me to the set. She refused to retrieve my luggage, and set it with the flifht. It had my insulin and other needed medication. My set was taken and I was forced to take another flight the next day. The only set available was a non reclining set in the plane.

United sells you the upgrade without honoring the upgrade, and can and will take it from you if it provides them more profit.

  • Apr 3, 2014

I purchase a United ticket from Houston to Boston weeks in advance. I paid $79.00 for an upgrade premium isle set. I checked in the night prior to the flight and still had the premium isle set that I paid for. When I arrived at the bag check point I found out my premuim isle set was taken from me, and I was placed in a middle set.

I than paid an additional $82.00 to get ot of the middle set to a window set. Just minutes prior to boarding the gate attendant removed me from my twice paid for premium set, to board a standby couple. I was again moved back in the plane and put in a middle set. The gate attendant claimed she has to right to change anyones set regardless of what they paid for.

As I was working to get my set back, the gate attendant refused to return me to the set. She refused to retrieve my luggage, and set it with the flifht. It had my insulin and other needed medication. My set was taken and I was forced to take another flight the next day. The only set available was a non reclining set in the plane.

United sells you the upgrade without honoring the upgrade, and can and will take it from you if it provides them more profit.

Write a Review about United Airlines