I purchased this insurance in April of 2014 and it renewed in April of 2015 Paying $500.00 per year.
I need a new air conditioneer, I can't get them to call me back even. I called my own a/c specialist and they said I will need a new one as the compressor is no good. ($4,900.00). Guess they should at least reimburse me for my insurance paymens as there was no insurance really provided.
Also, they should be reported to the insurance commission. I plan to do that as soon asI submit this report.
On May 20, 2013 my wife and I purchased a Home Warranty plan with the Sentinel Home Warranty Company (Sentinel) for our rental home at (Oasis Property). Soon after our plan purchase Sentinel sent us via USPS our plan package named; ""SENTINEL HOME WARRANTY Safe and Secure"" and within the package we have our service agreement called ""SAFE SECURE HOME CARE PLAN"". We paid for the Gold plan which was more expensive than the standard plan and we also added on additional items; Garage door, Sump Pump, 2nd Air Conditioner, 2nd Refrigeator. On or around January 8, 2014 I received a call from my Property Manager John Jones with Keller Williams Advisors Realty (John) regarding a call he received from our renters at the rental property. The renters reported two separate problems
1. The wall oven quit working.
2. The clothes dryer was not heating properly nor drying the cloths as it should.
On or about January 8, 2014 John called Sentinel they in turn told John to call Universal Administrators Services, Inc., claims department to report a claim.
On or about January 9, 2014 a service company was sent to Oasis to perform a service call regarding the above related issues. The technician’s findings were as follows:
1. The wall Oven’s control board was inoperable. The technician noted that due to the age and that the parts were no longer available for that particular model. The technician suggested a total replacement of the Wall Oven.
2. The technician found the Cloths dryer’s exhaust vent had been clogged with debris and noted that the home warranty company did not cover the repair and suggested a handy man as an alternative.
On or about January 15, 2014 an approval for the purchase of a new wall oven from Home Depot to replace the defective wall oven was sent to John. Upon approval Sentinel’s criteria dictated that I had to purchase the wall oven and Sentinel would reimburse me upon receipt. Sentinel stated that my policy does not include coverage if there is an additional charge to facilitate installation (removing trim, etc).
Universal Administrators Service, Inc Reviews
I purchased this insurance in April of 2014 and it renewed in April of 2015 Paying $500.00 per year.
I need a new air conditioneer, I can't get them to call me back even. I called my own a/c specialist and they said I will need a new one as the compressor is no good. ($4,900.00). Guess they should at least reimburse me for my insurance paymens as there was no insurance really provided.
Also, they should be reported to the insurance commission. I plan to do that as soon asI submit this report.
On May 20, 2013 my wife and I purchased a Home Warranty plan with the Sentinel Home Warranty Company (Sentinel) for our rental home at (Oasis Property). Soon after our plan purchase Sentinel sent us via USPS our plan package named; ""SENTINEL HOME WARRANTY Safe and Secure"" and within the package we have our service agreement called ""SAFE SECURE HOME CARE PLAN"". We paid for the Gold plan which was more expensive than the standard plan and we also added on additional items; Garage door, Sump Pump, 2nd Air Conditioner, 2nd Refrigeator. On or around January 8, 2014 I received a call from my Property Manager John Jones with Keller Williams Advisors Realty (John) regarding a call he received from our renters at the rental property. The renters reported two separate problems
1. The wall oven quit working.
2. The clothes dryer was not heating properly nor drying the cloths as it should.
On or about January 8, 2014 John called Sentinel they in turn told John to call Universal Administrators Services, Inc., claims department to report a claim.
On or about January 9, 2014 a service company was sent to Oasis to perform a service call regarding the above related issues. The technician’s findings were as follows:
1. The wall Oven’s control board was inoperable. The technician noted that due to the age and that the parts were no longer available for that particular model. The technician suggested a total replacement of the Wall Oven.
2. The technician found the Cloths dryer’s exhaust vent had been clogged with debris and noted that the home warranty company did not cover the repair and suggested a handy man as an alternative.
On or about January 15, 2014 an approval for the purchase of a new wall oven from Home Depot to replace the defective wall oven was sent to John. Upon approval Sentinel’s criteria dictated that I had to purchase the wall oven and Sentinel would reimburse me upon receipt. Sentinel stated that my policy does not include coverage if there is an additional charge to facilitate installation (removing trim, etc).