We bought our RO water system about 8 months ago. When the sales rep “Deif” arrived at our house, he showed us how our water could be improved, how it would make cleaning the shower easier and the bonus was the 5 years of cleaning supplies. We were impressed and bought the RO system. He scheduled a team to come install the system, arranged financing and promised to come back in one month to see how the system was working and if we had any problems or concerns. Deif stated since our home is only 6 years old, the build up from the untreated water should be gone in no time.
Once we signed on the dotted line and the installation complete, we never heard another word from them. Except for a form letter we were sent requesting we copy it and post it as our glowing review. That’s not going to happen.
One month after our system was installed, we had a leak. We called Valley Environmental Resources, they laugh and told us to call a plumber. Evidently, once the system is installed all problems with that system are the owner’s problems. We demand they send out a service tech, the service tech arrived, spent 3 minutes accessing the leak and told us to call a plumber. My husband ended up fixing the leak himself.
Next are the 5 years of cleaning supplies: laundry detergent, hand soap, dish soap, dishwasher soap, shampoo, all purpose cleaner, etc. These products combined with the RO system are supposed to make laundry cleaner, glass shower easier to clean, skin softer, hair shinier, etc. What a totally bogus claim.
We have to use twice the amount of laundry detergent to clean the clothes, double the dishwasher soap, the all purpose cleaner was three times the amount and still have to use a scrub brush to clean the shower. We called Valley Environmental Resources to find out the reason we needed to use double the amount. The sales rep stated that if the cleaning supplies are left in a hot garage or storage, it could cause them to not work as advertised. We storage them in the hall closet and our home is thermostat controlled at 80 degrees. We thought the cleaning supplies might have lost their effectiveness while storied in their warehouse. We asked if we could have replacement cleaning supplies to see if that made all the difference. No can do.
In conclusion, if you want to work with a company, that provides a great presentation with absolutely no customer service to back up the claims and promises of the sales reps, then this is your company. If you expect great customer service for the huge amount of money you are spending on a RO system, keep looking. This company is all talk, no action.
I purchased a home which had a "Aqua Guard" water softener with their phone number on it. I called the number and asked if they could send me an owner's manual. The lady on the phone looked up the property address and said "this system has to be serviced, it has not been serviced for years" The next day she called me saying
"I have some technicians on your street, they probably have an owner's manual for you, do you want them to stop by at your house ?"
Five minutes later a van with two guys showed up. They looked at my system and one guy said "there is nothing to service, the only service is filling up the reservoir with salt which you have to buy".
Then he emptied a small envelope into the reservoir and demanded $ 80,- from me. The other guy said "I will check if we have an owner's manual in the van" went to the van and explained "sorry, we don't have a manual but we will mail one to you."
I asked them why I should pay $ 80,- if no service was performed and the answer was "it was a service call and you also have to pay our insurance".
After I filled the reservoir with salt, the water in my house turned black and I called Valley Environmental Services. The lady who answered the phone said "it is normal, just let the water run for a few minutes and it will be clear."
The water was black for several month and even now, almost a year later, sometimes it is black. I don't feel that any service was provided. They didn't even send me the owner's manual, as promised. It was a total rip off. Don't even call this company.
Valley Environmental Resources Reviews
We bought our RO water system about 8 months ago. When the sales rep “Deif” arrived at our house, he showed us how our water could be improved, how it would make cleaning the shower easier and the bonus was the 5 years of cleaning supplies. We were impressed and bought the RO system. He scheduled a team to come install the system, arranged financing and promised to come back in one month to see how the system was working and if we had any problems or concerns. Deif stated since our home is only 6 years old, the build up from the untreated water should be gone in no time.
Once we signed on the dotted line and the installation complete, we never heard another word from them. Except for a form letter we were sent requesting we copy it and post it as our glowing review. That’s not going to happen.
One month after our system was installed, we had a leak. We called Valley Environmental Resources, they laugh and told us to call a plumber. Evidently, once the system is installed all problems with that system are the owner’s problems. We demand they send out a service tech, the service tech arrived, spent 3 minutes accessing the leak and told us to call a plumber. My husband ended up fixing the leak himself.
Next are the 5 years of cleaning supplies: laundry detergent, hand soap, dish soap, dishwasher soap, shampoo, all purpose cleaner, etc. These products combined with the RO system are supposed to make laundry cleaner, glass shower easier to clean, skin softer, hair shinier, etc. What a totally bogus claim.
We have to use twice the amount of laundry detergent to clean the clothes, double the dishwasher soap, the all purpose cleaner was three times the amount and still have to use a scrub brush to clean the shower. We called Valley Environmental Resources to find out the reason we needed to use double the amount. The sales rep stated that if the cleaning supplies are left in a hot garage or storage, it could cause them to not work as advertised. We storage them in the hall closet and our home is thermostat controlled at 80 degrees. We thought the cleaning supplies might have lost their effectiveness while storied in their warehouse. We asked if we could have replacement cleaning supplies to see if that made all the difference. No can do.
In conclusion, if you want to work with a company, that provides a great presentation with absolutely no customer service to back up the claims and promises of the sales reps, then this is your company. If you expect great customer service for the huge amount of money you are spending on a RO system, keep looking. This company is all talk, no action.
I purchased a home which had a "Aqua Guard" water softener with their phone number on it. I called the number and asked if they could send me an owner's manual. The lady on the phone looked up the property address and said "this system has to be serviced, it has not been serviced for years" The next day she called me saying
"I have some technicians on your street, they probably have an owner's manual for you, do you want them to stop by at your house ?"
Five minutes later a van with two guys showed up. They looked at my system and one guy said "there is nothing to service, the only service is filling up the reservoir with salt which you have to buy".
Then he emptied a small envelope into the reservoir and demanded $ 80,- from me. The other guy said "I will check if we have an owner's manual in the van" went to the van and explained "sorry, we don't have a manual but we will mail one to you."
I asked them why I should pay $ 80,- if no service was performed and the answer was "it was a service call and you also have to pay our insurance".
After I filled the reservoir with salt, the water in my house turned black and I called Valley Environmental Services. The lady who answered the phone said "it is normal, just let the water run for a few minutes and it will be clear."
The water was black for several month and even now, almost a year later, sometimes it is black. I don't feel that any service was provided. They didn't even send me the owner's manual, as promised. It was a total rip off. Don't even call this company.