Vanilla Reload Network


Country United States
State Georgia
City Fortson
Address PO Box 826
Phone 800-571-1376
Website https://www.vanillareload.com

Vanilla Reload Network Reviews

  • Jun 22, 2015

I went into a Dollar General, used one of the Vanilla refill cards and put $150 on my account. The money credited and, mysteriously, somewhere close to $100 (they haven't given me an exact figure) just "vanished" from my account.

1st day - I called, reported the incident, they admitted it was their mistake. I was told it would be corrected in 24/48 hours.

2nd day - I called to check on the progress, this rep (Orlando) seemed to know less about the situation.

3rd day - I called to verify the situation and spoke to Nicole, who claimed it was some system-wide "glitch" that was affecting MANY accounts and it wasn't just my issue.

4th day - I spoke to Naomi and she said that it was about some "double-reversal" and then i spoke to a super visor that told me "I cannot guarantee you will get your money back". ?I was told this was due to some "old" charge issue back in Jan-Feb of this year.

Remeber, this wasn't some transaction i made, then had reversed, and then had the issue....this happened way back in January or Feburary (according to them)

The point is, i never saw this "charge" show up in the positive on my accont so i didn't know about it to report it. I've been refilling my cards 3-6 times a month for bills and things so i use it a lot.

This is a prime example of being given "the run-around" and finally having someone, of real authority say, "Yes, it was our mistake and the system corrected its self. Sorry, but i don't know if you're getting your money back".

  • Jun 8, 2015

I Andre Vercher Had sent money to vanilla reload cards to get aloan of a 1000 dollars I did this about 2 times and I wasnt able to still revieve the loan all im asking is for my money back

  • May 3, 2014

Britanny from Baltimore maryland

I get two vanilla reload network for each $200.00 and each one hour later and they redeem it in two card and scam and they not answer me back

  • Apr 22, 2014

Hello my name is Ericka Surles yesterday April 15 at 5:09 I brought a vanilla reliad network card after I scratch in called it in it said that my funds were already redeemed in how was that when I was still n the car when I did it i added 500$ on my card I make a honest living in I don't know why ppl wanna scam me but they scam the wrong one I'm not stopping until I get my refund bk this is crazy someone has to go through all of this non sense

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