THE CONTRACT CALLS FOR THEM TO BILL MY CREDIT CARD MONTHLY. IT EXPIRED AND I GAVE THEM THE NEW INFORMATION. NOW I RECEIVE A PAPER STATEMENT. CALLED TO PAY THE BILL AND WAITED 10 MINUTES TO NO AVAIL. CALLED AGAIN AND DID NOT SELECT THE BILLING OPTION. IT WAS ANSWERED INSTANTLY. TOLD HIM THE PROBLEM, WAITED FIVE MINUTES AND WAS HUNG UP ON. BADDDDD CUSTOMER SERVICE. WHATEVER YOU DO, DON'T USE THIS COMPANY. THEY JUST WANT YOUR MONEY AND ARE NOT WILLING TO HELP YOU!!!!! CAN'T WAIT FOR MY 3-YEAR CONTRACT TO END.
An attractive female came to our home to introduce Vector Security. We had a security system at the time and we had considered an update. The girl was young, attractive and scantly dressed. This was appealing to my husband. We agreed to the system, it was installed and for the first few months it was fine. My Mother had been diagnosed with ovarian cancer and I was caring for her. I had the system installed in her residence.
My Mother and Father died three months apart in 2012. Our family had the task of cleaning out the house. In October 2014, we decided to take the landline out of the house prior to putting it on the market for sale. We had no idea the system was not working even though we had provided our cell phone numbers.
My husband, Luke called the company in October and told them that the phone had been disconnected. They discussed the cellular option, however, it was not confirmed. We continued to pay the alarm company in timely fashion until March. We realized that we had been paying the bill, but had been told by someone that without cellular or a landline the house was not covered for security. I called and requested a refund on the months we had paid without service.The representative argued with me stating that my husband, Luke had been told in October 2014 that cellular was available (this is documented) and he replied that he would have to get back with them. My husband denies this and called a representative regarding this in March. He was told that cellular was not even an option in October 2014, however, it had been installed at our residence before October 2014.
Multiple attempts were made to find resolution. We received a letter from Casandra Casaldi, Accounting Representative dated 4/2/15 with a bill for $632.86 for account # 3363597. We had requested that the services be disconnected on 3/20. Rather than giving consideration and working in a negotiable manner, they are billing us for the full amount of the contract.
The contract in my deceased Mother's name states that her contract dated 6/24/2011 and the terms of your agreement state that it is for a period of five years and "After the inital term, the monitoring services will automatically renew fo rsuccessive one year term." Your agreement is in the initial contract office number 1-800-458-7194. Luke finally spoke with someone named Leslie on 4/16 and she agreed that we could put in another landline at the residence, pay $44.99 a month and when the house sales, Luke and I will have to assume the remainder of time on the contract by paying it off or transfer it to our home contract (We want to get rid of our system as soon as possible and are obligated until June 2016).
Most phone companies want a two year contract. So, we have to pay the installation fee for cellular or sign a two year contract and pay the monthly fee. There is no consideration that my Mother had hepatic encephalopathy and was dying at the time of the contract renewal. There was no consideration for the hardship that we are enduring by having to put a phone in and pay monthly (when we paid for months without service).
This is the worse company for customer service I have ever dealt with. In addition, we have had numerous "false alarms" at our residence with no reason. It is frightening. I just hope and pray that other elderly people do not have to go through this. They scam people with poor service. Deplorable!
Vector Security, Inc. Reviews
THE CONTRACT CALLS FOR THEM TO BILL MY CREDIT CARD MONTHLY. IT EXPIRED AND I GAVE THEM THE NEW INFORMATION. NOW I RECEIVE A PAPER STATEMENT. CALLED TO PAY THE BILL AND WAITED 10 MINUTES TO NO AVAIL. CALLED AGAIN AND DID NOT SELECT THE BILLING OPTION. IT WAS ANSWERED INSTANTLY. TOLD HIM THE PROBLEM, WAITED FIVE MINUTES AND WAS HUNG UP ON. BADDDDD CUSTOMER SERVICE. WHATEVER YOU DO, DON'T USE THIS COMPANY. THEY JUST WANT YOUR MONEY AND ARE NOT WILLING TO HELP YOU!!!!! CAN'T WAIT FOR MY 3-YEAR CONTRACT TO END.
An attractive female came to our home to introduce Vector Security. We had a security system at the time and we had considered an update. The girl was young, attractive and scantly dressed. This was appealing to my husband. We agreed to the system, it was installed and for the first few months it was fine. My Mother had been diagnosed with ovarian cancer and I was caring for her. I had the system installed in her residence.
My Mother and Father died three months apart in 2012. Our family had the task of cleaning out the house. In October 2014, we decided to take the landline out of the house prior to putting it on the market for sale. We had no idea the system was not working even though we had provided our cell phone numbers.
My husband, Luke called the company in October and told them that the phone had been disconnected. They discussed the cellular option, however, it was not confirmed. We continued to pay the alarm company in timely fashion until March. We realized that we had been paying the bill, but had been told by someone that without cellular or a landline the house was not covered for security. I called and requested a refund on the months we had paid without service.The representative argued with me stating that my husband, Luke had been told in October 2014 that cellular was available (this is documented) and he replied that he would have to get back with them. My husband denies this and called a representative regarding this in March. He was told that cellular was not even an option in October 2014, however, it had been installed at our residence before October 2014.
Multiple attempts were made to find resolution. We received a letter from Casandra Casaldi, Accounting Representative dated 4/2/15 with a bill for $632.86 for account # 3363597. We had requested that the services be disconnected on 3/20. Rather than giving consideration and working in a negotiable manner, they are billing us for the full amount of the contract.
The contract in my deceased Mother's name states that her contract dated 6/24/2011 and the terms of your agreement state that it is for a period of five years and "After the inital term, the monitoring services will automatically renew fo rsuccessive one year term." Your agreement is in the initial contract office number 1-800-458-7194. Luke finally spoke with someone named Leslie on 4/16 and she agreed that we could put in another landline at the residence, pay $44.99 a month and when the house sales, Luke and I will have to assume the remainder of time on the contract by paying it off or transfer it to our home contract (We want to get rid of our system as soon as possible and are obligated until June 2016).
Most phone companies want a two year contract. So, we have to pay the installation fee for cellular or sign a two year contract and pay the monthly fee. There is no consideration that my Mother had hepatic encephalopathy and was dying at the time of the contract renewal. There was no consideration for the hardship that we are enduring by having to put a phone in and pay monthly (when we paid for months without service).
This is the worse company for customer service I have ever dealt with. In addition, we have had numerous "false alarms" at our residence with no reason. It is frightening. I just hope and pray that other elderly people do not have to go through this. They scam people with poor service. Deplorable!