I have been a Verizon Customer for just about 2 years! My original contract was suppose to be only $90 a month, but each month it get's higher and higher, if you call iand try to dispute it all you get is the runaround! There business model is very deceptive, I guess they hired SUGE NIGHT to run their management, do to the fact the way they bully customers. VERIZON is in the same catagory as Wells Fargo and Time Warner, companies like this are what gives America a bad name, stealing from people over and over again, and trying to justify it... extremly sad! I know I will be swithing to SPRINT and cutting my bill in half, and not have to deal with the STREET MENTALLITY THAT VERZON OPERATES UNDER! People should standup and BOYCOTT COMPANIES LIKE VERIZON! As they say, cut the head of the snake off, and the body will die!
I have had Verizon for many years; probably 15. I changed to them from AT&T because AT&T dropped their international plan. I pay additional for this service.
Starting in November, my phone does not work in Canada or Mexico. I have had at least 5 in store visits at at least 2 hours each in an effort to remedy this problem. I spent 3 hours on the phone today and talked to 5 different people in 3 departments. Their suggeston is that I file an insurance report andd buy a new phone. It is not my phone as it works fine in the US. They are rude, condescending and no help.
In October when in Canada I called them and followed all their suggestions and when my phone still did not work, the lady suggested I go to Walmart and get a throw away phone? ? ?
Today, I requested a refund for the months my International service did not work and they refused. I will be going to another carrier before my next trip.
I just got my new iPhone 6 and still learning to use it. 3 days after I got the iPhone, I was overseas. I made several calls via Viber and WeChat but was charged by Verizon as roaming calls. I don't understand why since I dialed the calls within the Viber and WeChat apps and I had wifi connections. I got on the internet on the iPhone 6.
I just find out from Verizon that my iPhone 6 was set up for Roaming - Voice as standard. If my iPhone 6 had Cellular set to Roaming Voice Only, will Roaming take precedence over internet calling such as with Viber or WeChat?
I was very angry with Verizon since they set up my iPhone 6 for Roaming and I told the salesperson I would be traveling overseas. As a new user, I would not know that there was an option to turn Roaming off. Verizon refused to waive the roaming charges stating that the calls were made from my phone. This had been a very frustrating experience with Verizon. We had been a Verizon customer for over 20 years.
Brad is the manager the Oakwood Mall Drive Verizon in Eau Claire WI and is completely CROOKED. I spoke with one of his underlings and he was a parrot of Brad. Rude, arrogant and unwillinging to help you once they had my money and I had a problem.
I bought a phone there and when I went to return it WITHIN THE FOURTEEN DAY RETURN POLICY they wouldn't give my trade-in phone back. They said they don't have it!!! We are taking this fraud to the Attorney General in WI. They are suppose to keep your phone ON HAND for 14 days but they don't. They say they sent it away and you're suppose to take a replacement. In other words someone else's phone. The reason why they hassle you is because they don't want you to cancel out of the contract.
This Verizon is the worst place of business I've ever been to ever in Eau Claire. I've lived here for 35 years. It's a corporate owned Verizon unlike the other Verizon's in Eau Claire. The one on Clairemont Ave I recommend as they are privately owned and very friendly. Yes, if you have a problem you deal with the owner instead of the fascist owned corporate Verizon which is NO HELP when you have a problem. Again, Brad is the manager at the Oakwood Mall Dr Verizon location and he is completely CROOKED as well as corporate because when I went to them they lied and lied. Said they were going to help and didn't. Long waits on the phone and disconnects too. Incredibly poor service.
TIP: Keep your tradein!!! That way you won't need to buy insurance on your new phone as you'll at least have a back up if you damage your new phone. This is why Verizon desperately wants your old phone! Yes, they want it so you'll feel you'll need insurance and buy into their EVIL little insurance snare plan. Beware of Verizon in general. Again, if you need to go to Verizon go visit the one on Clairemont Ave as they are friendly and a privately owned store.
We have had Verizon for several years. We have never been happy with the costs. My husband and I switched services, although our son renewed his contract. It will be up on 7/1/15. For the last two months they have not cashed the payments we sent in. We write a check and send the bill out the day after we get it every single month.
Last month, I grew concerned when the check did not go through within 10 days. I called and they said they had not recieved it. I put a stop check on it (which carried a thirty dollar fee). That very same day, they attempted to cash the "check that they never got."
I called them again and they said when they tried to cash it, a stop check had been placed on it. Well doh....so I paid with a card. They had put a ding on our son's credit which they said they would take off. We do not know if that happened.
The exact same thing is happening again this month. They tried to tell my husband that it was the Post office's fault. Unfortunately for them, he works at the Post Office. If the check had not made it to them, it would have been returned to us by now. They wanted us to pay by card again. We refused.
It appears they suddenly want all automatic payments and are not cashing the checks anymore, turning off phones, trying to charge you to get them turned back on, and still trying to cash your check as soon as you do pay by card. I believe they are behaving in a fraudulent manner and I am so angry. Unbelievable.
My services with Verizon began on 6/13/14. They sent me a sample first bill, which was for $154.72. When it actually arrived it had mushroomed to $379.72, quite a leap. Iwas subsequntly advised by friends who had the same experience to expect this. I called Verizon. They said all they can reduce my bill is by $75. There was nobody to talk to at Verizon who had decision-making authority. I was told the charges were due them for setting up my computers. I was never told this by Verizon or their salesman. I told them they can even check the tapes of my conversation with the salesman. No response. Horsed around from pillar to post. Finally I filed a complaint with the BBB. After a while somebody in the escalation dept. responded, credited me $150. By then I had long canceled Verizon serv ices. I had their services for a total of less than half-a-month. Their prorated charges were an outrageous $131.35 instead of the $154.72 that was due for the whole first month.
They filed notice of deliquency with the credit agencies. When I called the debt collector I was told this'll be resolved but it wasn't. They kept on dunning me. I sent them six emails and a letter to the debt collector, which I was told would be passed on to Verizon--all to no avail.
There the matter stood dormant until 4/15. The debt collector then sent me a notice for the same amount, $131.35.
Stay out of Verizon's clutches. There are not many hellholes that are worse then being caught in the maelstrom that is Verizon..
I had a cell phone with Verizon . On Feb 21st & 22nd i went with st. talk . I went to the store & asked about thew money that was in my account they a guy told me when it is closed they would send me a check. So i waited & the pass few weeks i have been calling the 800 # Talked to many different people seem like i was getting the run around But i asked to talk to a supervisor she told me no i don't get my money back. And i needed to stop the per pay then move my number. I was not told this.
I just can't beleave they can do this to me and how many people have they done this to. They are just riping us off and we can't do anything about it that isn't right. If it was there money they would be getting it from us. But they are just keepine ours!
I have had my service with Verizon for almost a year. Have NEVER gone more than 2G over my data plan and ALWAYS upgraded my plan to avoid overages. Also, I had text notifications set to alert me if I was getting near my data limit. Low and behold, in January of this year my hot spot just mysteriously used 240..yes 240G of data over a four day period. I was NEVER notified by text and received a $4,000.00 bill from Verizon. After calling repeatedly, I was told that they have no idea why I was not receiving text messages, claimed they sent me emails to my Gmail account..I never received a single one and even though it is HIGHLY likely that my account has been hacked or compromised in some way that I am responsible for the full $4,000.00. I will NEVER use this company again. I will not pay a single penny of the bill. cancelled this morning. These people are unbelievable and I am contacting an attorney and everyone else I can think of to report this outrageous treatment.
BEWARE of unethical and overcharging San Juan Capistronao store. POOR Customer "service", and rude, condescending, lying salespersons and management. GO to another Verizon store, assuming you want to work with them. Do not give this store your money - they do not deserve it. I consider my transaction with them to have been pure fraudulent robbery committed by untrained personnel at the direction of uncaring manager.
San Juan Capistrano store personnel Lied repeatedly to this customer about pricing, contract terms, return policies.
Sales person in training claims to know product and pricing, does not know how to work telephone, or how to process purchase of phone with customer requested services. They did not even provide a manual on how to use the phone purchased - they want you to search the internet for instructions!.
Facts: I walked into store to learn how to retrieve my voice mails on a perfectly good phone. I did not intend to purchase a new telephone. But a Liar sales person, and the manager both falsely claim customer can purchase better telephone for only $16.00. Claims no additional charges. This was completely FALSE. I was then asked if I wanted to purchase insurance for the phone. I said, no, that I did not want any additional costs, that I did not plan to buy a phone, but that I did so only because I was told it had more features than my old phone (which I did not care about), and that it would cost me only $16.00. THIS WAS AN INTENTIONAL LIE.
Customer then was fraudulently induced to sign contract for purchase price of $200.00, and to pay insurance on the phone, but was FALSELY told contract was merely to continue telephone service at prior contract rate for old phone. Then the bill came!!! RIP OFF!!
When confronted with discrepancey, Verizon agreed to remove the insurance charges, but refused to honor $16.00 misrepresented sales price. Why would Verizon admit the mistake as to the insurance but not as to the purchase price???? Because they are a RIPP OFF!!!
San Juan Capistrano Verizon store now refuses to provide access to store manager for customer to resolve issue. Store personnel shield manager, claiming he does not have regular hours, manger will not provide his telephone contact information to customer, and store personell have been instructed that manager refuses to call this customer when he is available. Store personnel tells customer she must come to the store, and if she is lucky, she will run into store manager to discuss issue. REALLY? IS THIS CUSTOMER SERVICE???
DO NOT give your money to this store. They do not deserve it.
I"m tierd of paying high fees for what I get from Verizon. I called them for a better deal.
Existing customers do not get better deals. You have to switch companies to get a better deal.
I canceled by Fios TV. In doing so, my internet service went up $19 month. Also the local TV package was $19 more. I canceled that as well and purchased an HD TV antenna. I get 19 local channels for free. In addition, they didn't tell me they were going to charge me to cancel my service; $40.
Back in the fall I called to make changes to my Verizon Wireless service, the phone agent never made the changes so they continued to charge me excess fees. Yesterday I attempted to lower my Verizon Wireless bill again. I lower my monthly minutes and moved the bill to my wifes name because she can get a group discount. After all of the changes, reductions and discounts the bill is within a few dollars of being where it was before. I was told because I'm changing the service, I no longer get the benefit of the old plan but now have to suck it up and accept the terms of the new plan. Guess the Old Plan was called Suckers Plan. As soon as I have proof in the way of a bill, I will file a complaint with my State Corporation Commission. These complaints are used whenever Verizon wants a rate hike.
If there are any lawyers out there that are looking for a large number of people being Ripped Off by an entire industry, this is it. I am willing to give you my entire recovery just to get it changed for the whole country. Seething in Virginia.
Verizon "Total Equipment Coverage" is a scam. After paying for this insurance at the rate of 9.99/mo on all of my phones for 4 years. my daughter dropped and broke her 4 year old iPhone 4 16GB. When I went to file a claim for replacement, the Assurion agent informed me that ther was a $169 "deductible". I found many refurbed iPhone 4 16 GB on Amazone for less than that. This insurance is junk. Verizon should be flayed for pushing this junk. Needless to say, I am no longer paying for it.
As I stated before, verizon wireless network is procuring payment from me for services that were not as expected. I live in a trailer and verizon wireless did not work well there. Perhaps it was the environment or the product, but I kept getting dropped calls from my wireless device. I complained to verizon, they said I was on a bad tower, and they would adjust it. They never did. After 3-4 months of this junk, even tho I was on contract for 2 yr, I cancelled it. I was given a fee adjustment, but then they hand me a bill of. $242, which I called and complained about because I did get $242 worth of service. RPM is the fifth collection agency they sent after me. I am very upset about this, can't sleep when I see the credit report stating " in collection". By verizon.
I had an account with Verizon since 2005. Over the years I swithched from their cellphone service to a competitive carrier but I retained my internet wireless service with them. As one of their early internet customers I had a contract that provided me unlimited wireless data and, as they moved to various plans I was always "grandfathered". They repeatedly attempted to change my contract by encouraging me to move to other computer access hardware but I never fell for it.
Finally, they unilaterally sent me a new, and not necessary, wireless modem which I did not install. Suddenly I received a bill for one month's wireless in the hundreds of dollars. I immediately cancelled my Verizon account and picked up a Comcast one for a fraction of Verizon's new rate to me. Verizon said if I did not pay their fraudulent invoice the information would go to the credit bureaus.
I have not paid the single Verizon invoice and, when contacted, have repeatedly turned the matter over to my attorney and send a letter to Verizon and to their collection agencies explaining that the amount was fraudulently generated and that I have on intention of paying it.
All three credit reporting agencies now list this bill as in collection and my credit is compromised. I am not surprised that Verizon has thousands of ripoff reports here.
Evening fellow Verizon abuse victims. It has been awhile now that I have had the very sneaky suspition that Verizon is not giving me the usage data that I am paying for which is $149.00 for 20g which cycles the 8th of every month. Just for plain old internet. It is amazing how this magically calulated world of data usage thru the airways is Guessed by "Verizonville". There is never a consistant bill or data amount usage. Example: I left to Europe for 2 weeks and come home to find that I am at 75% data usage, which I mentioned is 20g per month, thats significant. How can they claim I used that much when all I do is pay my bills and read my emails.Last night was the 11th I had new data on the 8th, I received a warning that I was at 75% usage already. Rubbish. There is no way I used 75% in three days, in dollars that come to $108.00 worth of data usage in three days! And forget about talking to the customer service department she point blank said it is never an error on their end. All she said from her throne was that she would fill out a serice request.I am done having to pay so much for so little. Please join me and others to voice this type of theft.
Our old cable company was charging us an arm and leg for their services. It was the only cable provider we have ever used. We decide to try Verizon Fios . Their package deals looked good. We were aware of the early termination fee. Well to make a long story short, I totally hated the service . The channels were all weird and there was too many channels that did not have anything on them. Our internet was also slower. After three weeks we decided to go back to our old cable company. Verizon sent us a box to send the equiment back. I packed everything in the box as described on the directions. I received this email the other day:
This is is to inform you that we have received some, but not all, of your equipment. To date the following item(s) have been received:
Wireless Router Qty -1
The following equipment has yet to be received. You must return the equipment undamaged to Verizon by October 12, 2014 or you will be charged as follows:
HD Set Top Box $350 MA1348ERG960|MA1352EFJ006
To review or make changes to your account, you can visit verizon.com/myverizon at any time.
We value you as a customer and look forward to continuing to serve you.
Sincerely,
Your Verizon Team
I know that I packed everything thinking that some like this would happen because I had just read about what thieves this company is. I refuse to pay for something I sent back, Please be advised not to use this horrible company. This is how they make their money from people who terminate early. I used my cable provider for years and never had an issue besides the price increase. They also promised a free tablet. Another red flag came up when I read that you have to use their service to use it. I also had major issues with voice mail. It took about 10 phones calls to get it straight. I will admit that some of their customer service reps were very nice but unhelpful .
I can't believe I been through with verizon in the last 2 weeks I couldn't make calls or receive calls I spent at least 10 to 12 hours on the phone with verizon a different times talking to different export I was told it was my phone and I was told it was a power and my phone bennett hour are you going to the verizon store and I said my phone was fine I lost all my clients files on my phone because they had me do a factory reset on my phone they tried to tell me that I needed to buy a unit for 250 dollars to get better service at my house finally the text support told me yesterday that they did change towers in our area and that's why I'm not getting service so they're going to send me a free unit I believe that I'm on it unlimited data plan and verizon doesn't wanna stay on that anymore so they're making it difficult for us to get service with them fresno try to beat you down with your text port confuse you and where you out for you give up and just buy another phone don't give up if they change their towers that's not our fault we should have to pay for extra quipment to get their service
From time I began service at current address in 2008, Verizon line becomes static or fails to work any time moisture exists on exterior line...rain, snow melt. Line does not work for hours to months. Verizon customer service increasingly fail to follow up to make repair. In one case, failed to repair for over a month despite calls to verizon every other day. Verizon reps advised I go to cellular line, Verizon tech advised line would never be fixed as company wanted to go to (vios?).
finally called public utility commission, line fixed next day. However, despite Verizon admission they failed to fix line multiple times...PUC "asks" Verizon to give me a credit...Verizon agrees to "allow" an $8.00 credit!!!
I just had a call, and I saw the number was local on my caller ID, so I picked up the phone.
They said I had a prepaid emergency alert system from Verizon that was going to be delivered to me free of charge.
The recorded call asked me to press a number to talk to someone. Once I got through to a real person, I let that person have it.
I said, If it is delivered to my house, I will refuse and report you to the BBB .
The guy on the other end said, Oh, I guess we will take you off the list.
The company never removed my name from the call list, and I got billed $40.00
I called Verizon and they claimed that I have to pay $40.00 for service and return phone to the address provided in the box.
Why I have to pay? I never asked for that.
Now I know how this billion dollar scam works. They offer you a free product. If you refuse, they continue to call or send the product anyway, hoping to wear you down.
"They are out there, and they are like sharks, and they are just gathering around the fish so they can attack. Seniors are easy prey.
If you accept, they want your credit card number for monthly operational fees. Some seniors say they've been charged hundreds of dollars.
It is not fair. We have worked hard, and why are they trying to take advantage of seniors who may not be as sharp as they used to be?
On December 5, 2013 I was having a startup issue with my now crashed computer. I called Verizon and they basically twisted my arm into getting their Premium Technical Support Services, because they had seen issues like mine before, and could help me fix the start up problem. They also stated the service was good for 10 months at $14.99 a month, and that anything that went wrong with my computer they could fix it without me having to take my computer to an expensive technician. Needless to say they couldn't help me, told me to take my computer to a tech. I figured what do I need them for, they lied, and then charged me a $59.99 early termination fee. All this took place within the same day, so they could've waived the fee knowing they couldn't help me. In total they got $74.98 for free.
I guess this is the future of Verizon, ripping off customers. Why, they make so much money from all of their services. I am thinking of cancelling them all together, phone, DSL and mobile.
I signed up with Verizon Wireless in January of 2013 securing a phone for myself and my wife, we were lied to and mis-led from the very beginning with Verizon and it continues to this day. Verizon uses a web of lies and deceit in all of their business practices. When we first signed up with them we had a wireless hot spot which they assured us would work perfectly for us. I gave them our address and told them as I ran my business from home I needed to be certain the signal would be strong and that there would be no excessive charges for time online or downloads as we download alot of information in the process of conducting our business.
It was not very long before we realized they had completely lied and misled us because after 2 weeks I had used up the amount of download data tehy assured me would last me more than 1 month and the charges began to pile up. We had to discontinue that and make other arrangements. Next was our home phone line we set up during the same initial visit. I told them I would not keep the home phone line for more than 1 year and wanted to be certain there would be no early termination fee for the home phone line portion of the agreement...we were assured the early termination applied only to the cell phone lines. 1 year later we disconected the home phone line and were immediately charged a $103.000 termmination fee. We have refused to pay it for three months now and they just terminated our call service on our cell phones.
I will have to pay the fee but plan on demonstrating outside of their busiest Reno Nevada store until the money is refunded to us. If anyone has had similar experiences and would like to contact us or join our protest please let us know.
One of Verizon's phone representatives, Dominique Skinner from the Missouri locaton took my payment over. Later, the same day, I received a call from Macys asking me to verify possible unauthorized charges in the amount of $501.00 that was placed (coincidentally) with the same personal information I provided Verizon Representative Dominique Skinner, located in Missouri (the same day). Macys verified that the state the fraudulent purchase was attempted to be shipped to was Missouri. Ms. Skinner attempted multiple unauthorized credit card charges at Macys and Nordstrom Direct with my information on various days following July 4, 2014. This needs thorough investigating, as other consumers may or may have also been a victim of Verizon employee identity theft. CONSUMERS BEWARE! VERIZON REPRESENTATIVES ARE USING CUSTOMERS PAYMENT INFORMATION TO ORDER MERCHANDISE!!!!!! She made 3 attempts with Macys and 2 attempts with Nordstrom Direct AFTER the card had been deactivated!!!!
NOTE: It was verified by another Verizon representative that Ms. Skinner was the only one that handled my account on July 3, 2014 as well as she worked out of the St. Louis Missouri area. She had the audacity to leave my telephone number and address for the billing information and a Missouri address for the shipping! Before further damage is done to any other Verizon consumers, this needs to be further dealt with.
Ms. Skinner needs to be accountable for her actions. Moreover, she should not be authorized to collect customer's personal or payment information! If nothing else, this individual needs to be reprimanded in some way and not allowed to get away with stealing customers information for personal use. Her supervisor Maureen, from a 636 area code listened in on a conference call with Macys fraud department and the credit card fraud department. She heard the unauthorized charges for herself!!!!
I have been a Verizon Customer for 6 years at the same address. I need a copy of the outbound phone calls I made for October 2012. Seems like an easy request.....right? Tried to go on the website to pull a report with no luck. Then I called to get assistance on Saturday, August 17th.
I was on the phone for 1 hour and 7 minutes, get transferred around: customer service twice, billing, SSC Fiber Solutions, Webcenter with David (E Center), and finally E-Center Floor Supervisor Emily. She tried to transfer me back to billing, but I ran out of patience, especially when she said they would tell me the same thing.
In a nutshell, they said we have digital TV and digital internet, but for some reason, they put us on analog phone instead of digital. So even if they transferred us over to digital today, the call records would show up online from today forward.
We got all our services set up at the same time when we moved in 6 years ago, and no one from Verizon told us there were two choices for phone. We, like everyone else who has Verizon come to hook the house up, said, "get us set up for all services." I asked several people on this phone call to tell me the difference between the two and how I would have been asked, and not one CSR could answer my question.
Here's the kicker....we are signed up for a Bundle Price that includes "Freedom Essentials", and the Verizon website says that this package includes Call Assistant, which is the online webpage that allows you to access your phone records. They tried to get me registered for this service while on the call (I didn't know about it), and it is the same user name and password you use for the main Verizon page. Anyway, it wouldn't work because of this whole analog/digital thing.
This is when I asked for the supervisor, who told me I would have to get a court order to get my phone call records. I blew a fuse, because I know Verizon has them right there in their computer, and all they have to do is pull them up and email them to me. I said, "I have paid for this service that includes Call Records for 6 years and I can't use it.......who is going to give me money back for that?" She kept saying I have to speak to billing department again. I said, "imagine if you went to the Doctors office and asked them for a copy of your annual physical, and they said Sorry, you'll have to get a court order for that." WTH?
My husband joked that I should call the NSA, and they could probably give me a copy easier than I could get one from Verizon.
This whole thing makes no sense to me, and makes me angry. I will get the court order, because I have to, but I want everyone to know how Verizon has messed me around. I try to learn from every unfortunate incident, but I don't know how I could have done anything different.
A few weeks ago someone from State College emailed me to say that every time he tried to call me he got a recorded message and could not get thru. He claimed he had tried many times over several days. I passed it off as a fluke - until 7/22/14 when I tried to call a business just 1/2 mile down the road and got that same message "due to area code changes it is necessary to dial the area code in addition to the 7-digit number.”
we all have been doing that around here for years. Tried 5 times - same result. Called Verizon and got no real answer other than - it must just be effecting a few numbers so we don't know about it. The person I was talking to (Raz) said he had reset a switch and I should try again. I did, same result. Then he said he had to turn it over to a different department but it should be fixed by the end of the day. He promised to call me back around 6pm to make sure the problem had been identified and fixed and also to talk about an adjustment to our bill since we had not had full phone service for nearly a month.
I tried the outgoing number several times during the afternoon and again just before the expected call back. The problem was NOT fixed, and he never bothered to call back to check. Since Verizon uses their phone system to protect themselves from customers with problems rather than help us find solutions I really don’t know what to do. We have no idea how many other potential incoming calls have not gotten through or how many other numbers we won’t be able to reach when needed. It is a freightening way to live.
tried several more times today. no change. still no call back. I want full incoming and outgoing service to be restored and a $50 credit to cover the time we have not had full service.
Verizion Wirless Customer service scammed me into buying their phone and internet service because the representive that hooked me up with thier service said... That Unlimited PHone and internet will cost about 98.00 dollers a Month... I received my first bill for 207.37... I asked what the why the charge was so high for the first phone bill.... They connected me to a Verizon coustomer service representive to explaine why my first phone bill was so high.... She explained that I was being charged for internet hook up and acces... And that my next phone bill will be at the range of 115.00 dollers.. or so... Then I expleiend to her that the representive that turned my service on including the Jet Pack and internet on my phone would cost me 98.00 a month with unlimited Internet and Unlimited phone service... This is what I signed up for... The operater then explained that I was actually paying for gigabites not unlimited service which the plane stated that I was paying for... She explaied that I had already went over my Gigibites and did I want her to add 10 more dollers to the internet service? I had just been quoted 203.37 of which I owed and was out of internet service before hardly using the internet service!! So sir your phone bill is now 213.37 is this fine with the added gigibites that will drop off next month?... It will not add no extra Gigabites next month the operator expleiend...OH!!! Then I told her but I was quoted that My Phone bill should be around 98 dollers a month.... The operatoer said it should be less next month sir... next mont rolls around my phone bill comes in for 137.27...
I call the coustomer service up and ask why my service is so high compared to what I was quoted to start the service for and was told that it was an unlimited service and unlimited internet??? The Coustomer servie Rep said well its because you added 10 gigibites last month is why you0r phone service is so high.... I expleied again to the represetive that I was quoted by the service rep that hooked my service up that it would cost around 98.00 a month for unlimted phone and internet service... Sir you have to pay for the Gigibites for the internet...but we will take some off the bill for you this time... 127.28... OH ok thankyou!!! Next month rolls around it is again 137.38....
I call them back and ask why is the bill so high compared to what I was quoted when I first started this service?? and Explained it is nothing like which I was quoted when I began the service!!!! and also I hardly used the internet !! Sir the bill should come down I'm sorry you are having issues... but you owe 137.38 thankyou good buy!!! The next month rolls around and the bill this time is 131.28 OH nice it came down... I called and asked what I was being charged for this time sine I am not paying insurance on the phone and only paying for 4 gigabites... The operatoer looks my bill up and says I see where you have used the service and we have to charge you for that serive good buy!!! Next month I went over their usage according to them... so they charged me 64.00 for going over the gigibaites... My bill was 264.34 ..
I called Verizion technical suppor up...And asked the man...How is my bill so high arnt you getting over on me some here...I meant 131.00 is a little much but I have been paying it to hold on to the service thinking that you would be a man of your word... But 98.00 has now changed to 264.34?? Thats It im Not going to pay That High of a price...Thats getting over on me toooo much!!! He looked at the bill and said well I see here you have used 411... and we charged you 2.00 for information a couple of times.... I yelled at him and said this is expose to be unlimited service!!! and you are charging me for 411 calls!!! yes but I'll take some off the bill for you considering that you when over your data usage.... Lets see is 234.64 better sir?? NO IT IN'T SINCE I WAS QUOTED 98.00 FOR THE SERVICE AT AN UNLIMTED PRICE FORM THE START...BUT THE MORE I USE THE SERVICE I SEE THAT YOU ARE JUST SCAMMING ME PLUSE YOU WILL ATTACH MY CREDIT WITH IT BECAUE IT A CONTRACT PHONE!! I"m sorry sir you are having so much problems!!! So I when ahead and payed the 234.64 to this scamming phone company...
This month I made sure I hardly used the Internet...I didn't get any usage overage charge text messages... But I'm going to pay my bill and I log on thinking that my bill will be around 134.00 or so again... but whne I opened my bill it said that I owed 264.34...... I called coustomer service up and vertually scraming at them.. explaied that I payed the 234.64 last month just to hold on to the account and I realize that you charged me data usage overage Last Month But why is the bill so high now??? She expled that well we are charging you Data usage overage for last mont that you went over... I told her LADAY I ALRADY PAYED LAST MONTS BILL AND I DIDN'T EVEN HARDLY USE THE INTERNET THIS MONTH AND THEY ARE CHARGING ME 264.34 AGAIN THIS MONTH FOR DOING NOTHING WRONG!!!! I tolad the woman.... I agreed at the start to pay 98.00 a month.. But since I started this service all you have done is just get over on me for no reason because you can tag it on my credit report..AND YOU THINK THAT I OWE YOU THIS MONEY BECAUSE YOU CAN TELL ME THAT I HAVE TO PAY THE 264.34!!! 131.34 is the lowest this bill has ever been and they lied to me from the start and the bill has been out ragious but now they are going to avrage my bill out for the month at 264.34. FFFFF That !!!!! I will not pay that...!!!! It is getting over on me too much ..... You Pice of sssssHHH!! Verizion wireless!!
Everytime i call Verizon to question why my bill is so high (much higher than the agreed plan) they always find a way to make my bill even higher. They got me right where they want me because theres no other service in my State for landline service. They even charged me 20.00 just for calling them! What a Ripoff!-Mike Silver Spring MD.
I signed up with triple play in May 2013.. By July Verizon accidently disconnected my services and then made me start a whole new account. So I qualified orignally for my 300 gift reward by September. I never recieved it. They penalized me for the new account that they made when they wrongfully disconnected my services. I then moved in September and transferred my services. When I inquired for my gift card again they told me i didnt qualify because i moved. By this time i have paid 5 months worth of bills. Then they said i do QUALIFY after pleaing my case so they said i could not recieve it for an additional 45 days. Next my 45 day wait arrives. Card says i qualify in november on the 17th day. Trackings says it was mailed out November 25. I wait 2 weeks. No card. I call back. They say they will send a replacement card in 15 days. So now I dont get it till December 23rd. I say from May to the end of December totally is unjust and i believe i have been ripped off. I will never do business with Verizon again.
We had the bundle package with Verizon for the past two years. Starting in Jan,2014, we had to decide to renew it,or go with another company. I do like th fios services which we have, so I decided to stick with it. We had the extreme package,(most expensive) for the tv the first two years, and we also had insurance on our electronics which was almost 20.00 a month. We purchased some new windows for our home in Dec,2013, so I decided to lower the tv package to the next level down, and drop the insurance that we never used in two years, because now we have windows to pay for. I was told by a customer rep that our payment would now be around 160.00/165 a month total. I asked if that included the taxes,etc. He said yes, that's the total payment.At the price he quoted, it would save us about 40.00 a month. Last month we recieved our bill which showed that we were still being billed for insurance. I called and asked why it was on there. The customer rep said that he didn't know, but he would remove it, which he did. Now this month our bill is 183.00 which is hardly the 160/165 it's supposed to be. When I called to talk to a customer rep, she tried to tell me that They sent me an e-mail to the effect that the service prices had gone up, and didn't I get that e-mail? I said no, I didn't get it! Then she proceeded to treat me in a condescending way by repeating my e-mail address, and asking if it was mine. I proceeded to let her know very directly that I feel ripped off, and once my obligation is up with them, I'm moving on. She must have been getting flustered when I insinuated that Verizon is nothing but a rip off because she transferred me to another person. The other customer rep told me that our prices went up because we were still getting discounts from 2013, and now they were expired. So to rap this up folks, they told me two different stories as to why our bill is damn near as high as before with less channels to watch. Avoid Verizon like the plague. One will lie, and the other ones will swear to it!.
In February I changed my Verizon plan to the More Everything plan. I was told this would save me money. I used to pay $240 or so per month. I was told that with the new More Everything Plan I would be paying $203.80 per month for 5 lines. I repeatedly asked the agent at the Lancaster Store (Salem, OR) to confirm this price. ""I will be paying $203.80 per month, including everything?"" I was told Yes to my repeated requests for confirmations of the $203.80.
So I get my bill this month and it is for $296.00! I go to the store and they say the $296 is correct. That the $203.80 ""didn't include the $80 + taxes and fees for the More Everything Plan"".
So why didn't the agent tell me my monthly charge would be $283.80 + taxes and fees? Why did he tell me it would be $203.80? I asked him directly many times for the ""bottom line"". How much exactly. If I had known it would be $283.80 + taxes and fees I would not have signed a 2 year contract with them, I would have gone elsewhere, but now I''m stuck--you don't find out for two months you are being ripped off, so it's too late to cancel or switch.
I know I should have read the fine print and all, but when a customer asks a direct question, the agent should give you a direct, honest answer. It's very simple.
After 18+ years with Verizon we had to make a payment arrangement with them. After we paid the initial payment, we called back and asked to ammend the arrangement, the rep agreed and we made another payment. The following week we called again to make a new arrangement and the rep again agreed. The following week we called (all previous reps told us just call again next week as long as you make a payment when you call there won' be a problem) this rep told us we could not make a new arrangement and we need to pay almost all of the balance. We asked for a Supervisor and we were told they would call back. The Supervisor called back and stated the same need to make a large payment and would not authorize a new arrangement.
I then called the President's office in New York and spoke with Mrs Garcia, she informed me we would receive a call from an executive to resolve our situation.
After 3 weeks our service was interrupted. I called back and spoke with Mrs Garcia, she read the notes to me... The ""executive"" that she was going to have call me was the same supervisor I spoke to in the ocal payment center and all that supervisor did was renote the account. I discussed this with Mrs Garcia once again explaining we want to pay, but cant pay the amount they want. Mrs Garcia informed me that even the President cannot override the payment arrangement people. I asked to speak with the President directly (I knew that would'nt happen) she told me she is the go laison for the executive office and other departments. I told her I wanted the Prsident to tell me why I should stay with Verizon and not go with Xfinity. Mrs Garcia told me doesnt concern himself with these type of situations.
After 18 years as a customer Verizon, they just dont care and that comes from the Executive Office.
I am paying for DSL speed that is 1 mbps to 3 mbps. My internet is very slow. So I called Verizon and a speed test was done. Well, I am getting 1.02 mbps. According to the rep. i spoke with, that is sufficient according to the deal being provided, because it is above 1 mbps. hold on, I said, 1.02 is not sufficient for me, and a far cry from 3 mbps. As a consumer, i am getting very bad service. i am being given a thid of the maximum I might get for this same price. I requested that they at least give me 2'mbps. At least I could live with that.
Verizon is really scamming and misleading customers with this offer. They should do right. shame on them!!
i asked to speak with a supervisor and was told that my complaint and request for faster speed would be forwarded to a supervisor. Meanwhile, I will prepare to look elsewhere for better service from amcompany that wants to provide better service.
I cancelled my account with Verizon and was unable to view my bill for months. They are now saying I owe them money because one number I did not port over was used. Isn't the primary account holder the one with the power? I called, I cancelled; they don't want to accept responsibility that their representative did not do as was requested.
I am hoping there will be enough feedback that a lawyer will take a class action suit against Verizon. Anyone mad enough to help?
This happened weds april 9th. Was tired off being ripped off by sprint so decided to purchase a new phone. After a child with no phone knowledge assited at wonderful walmart. Return home and begin set up. thought everything was fine..... WRONG!!!! The next day asked if i received a text. I did not. I assumed it just got lost in cyber space while programming my contacts. WRONG!.I have sinced learned im not getting anyones texts. I have spent countless hours on the phone with verizon. Just to be hung up on, told their sorry, with excuse after excuse. This phne is brand new n nothing they can do.ARE YOU KIDDING ME! Now mind you when verizon send one of their texts ...... of course i receive them, The only friends text i recieve convently works for verizon. How funny, So i advisde if you like to spend your money on products or having customer care that doesnt hang up on you. SPEND YOUR MONEY ELSEWHERE! BUT NOT SPRINT EITHER THEY ARE EVEN WORSE! I cant get over how these companys just rip us off and we are just exspected to bend over and take. STAY FAR AWAY FAR FAR AWAY FROM SPRINT AND VERIZON IF YOU ACTUALLY WANT PIECE OF MIND
Verizon Reviews
I have been a Verizon Customer for just about 2 years! My original contract was suppose to be only $90 a month, but each month it get's higher and higher, if you call iand try to dispute it all you get is the runaround! There business model is very deceptive, I guess they hired SUGE NIGHT to run their management, do to the fact the way they bully customers. VERIZON is in the same catagory as Wells Fargo and Time Warner, companies like this are what gives America a bad name, stealing from people over and over again, and trying to justify it... extremly sad! I know I will be swithing to SPRINT and cutting my bill in half, and not have to deal with the STREET MENTALLITY THAT VERZON OPERATES UNDER! People should standup and BOYCOTT COMPANIES LIKE VERIZON! As they say, cut the head of the snake off, and the body will die!
I have had Verizon for many years; probably 15. I changed to them from AT&T because AT&T dropped their international plan. I pay additional for this service.
Starting in November, my phone does not work in Canada or Mexico. I have had at least 5 in store visits at at least 2 hours each in an effort to remedy this problem. I spent 3 hours on the phone today and talked to 5 different people in 3 departments. Their suggeston is that I file an insurance report andd buy a new phone. It is not my phone as it works fine in the US. They are rude, condescending and no help.
In October when in Canada I called them and followed all their suggestions and when my phone still did not work, the lady suggested I go to Walmart and get a throw away phone? ? ?
Today, I requested a refund for the months my International service did not work and they refused. I will be going to another carrier before my next trip.
Thelma, Marble Falls, Texas
I just got my new iPhone 6 and still learning to use it. 3 days after I got the iPhone, I was overseas. I made several calls via Viber and WeChat but was charged by Verizon as roaming calls. I don't understand why since I dialed the calls within the Viber and WeChat apps and I had wifi connections. I got on the internet on the iPhone 6.
I just find out from Verizon that my iPhone 6 was set up for Roaming - Voice as standard. If my iPhone 6 had Cellular set to Roaming Voice Only, will Roaming take precedence over internet calling such as with Viber or WeChat?
I was very angry with Verizon since they set up my iPhone 6 for Roaming and I told the salesperson I would be traveling overseas. As a new user, I would not know that there was an option to turn Roaming off. Verizon refused to waive the roaming charges stating that the calls were made from my phone. This had been a very frustrating experience with Verizon. We had been a Verizon customer for over 20 years.
Brad is the manager the Oakwood Mall Drive Verizon in Eau Claire WI and is completely CROOKED. I spoke with one of his underlings and he was a parrot of Brad. Rude, arrogant and unwillinging to help you once they had my money and I had a problem.
I bought a phone there and when I went to return it WITHIN THE FOURTEEN DAY RETURN POLICY they wouldn't give my trade-in phone back. They said they don't have it!!! We are taking this fraud to the Attorney General in WI. They are suppose to keep your phone ON HAND for 14 days but they don't. They say they sent it away and you're suppose to take a replacement. In other words someone else's phone. The reason why they hassle you is because they don't want you to cancel out of the contract.
This Verizon is the worst place of business I've ever been to ever in Eau Claire. I've lived here for 35 years. It's a corporate owned Verizon unlike the other Verizon's in Eau Claire. The one on Clairemont Ave I recommend as they are privately owned and very friendly. Yes, if you have a problem you deal with the owner instead of the fascist owned corporate Verizon which is NO HELP when you have a problem. Again, Brad is the manager at the Oakwood Mall Dr Verizon location and he is completely CROOKED as well as corporate because when I went to them they lied and lied. Said they were going to help and didn't. Long waits on the phone and disconnects too. Incredibly poor service.
TIP: Keep your tradein!!! That way you won't need to buy insurance on your new phone as you'll at least have a back up if you damage your new phone. This is why Verizon desperately wants your old phone! Yes, they want it so you'll feel you'll need insurance and buy into their EVIL little insurance snare plan. Beware of Verizon in general. Again, if you need to go to Verizon go visit the one on Clairemont Ave as they are friendly and a privately owned store.
We have had Verizon for several years. We have never been happy with the costs. My husband and I switched services, although our son renewed his contract. It will be up on 7/1/15. For the last two months they have not cashed the payments we sent in. We write a check and send the bill out the day after we get it every single month.
Last month, I grew concerned when the check did not go through within 10 days. I called and they said they had not recieved it. I put a stop check on it (which carried a thirty dollar fee). That very same day, they attempted to cash the "check that they never got."
I called them again and they said when they tried to cash it, a stop check had been placed on it. Well doh....so I paid with a card. They had put a ding on our son's credit which they said they would take off. We do not know if that happened.
The exact same thing is happening again this month. They tried to tell my husband that it was the Post office's fault. Unfortunately for them, he works at the Post Office. If the check had not made it to them, it would have been returned to us by now. They wanted us to pay by card again. We refused.
It appears they suddenly want all automatic payments and are not cashing the checks anymore, turning off phones, trying to charge you to get them turned back on, and still trying to cash your check as soon as you do pay by card. I believe they are behaving in a fraudulent manner and I am so angry. Unbelievable.
My services with Verizon began on 6/13/14. They sent me a sample first bill, which was for $154.72. When it actually arrived it had mushroomed to $379.72, quite a leap. Iwas subsequntly advised by friends who had the same experience to expect this. I called Verizon. They said all they can reduce my bill is by $75. There was nobody to talk to at Verizon who had decision-making authority. I was told the charges were due them for setting up my computers. I was never told this by Verizon or their salesman. I told them they can even check the tapes of my conversation with the salesman. No response. Horsed around from pillar to post. Finally I filed a complaint with the BBB. After a while somebody in the escalation dept. responded, credited me $150. By then I had long canceled Verizon serv ices. I had their services for a total of less than half-a-month. Their prorated charges were an outrageous $131.35 instead of the $154.72 that was due for the whole first month.
They filed notice of deliquency with the credit agencies. When I called the debt collector I was told this'll be resolved but it wasn't. They kept on dunning me. I sent them six emails and a letter to the debt collector, which I was told would be passed on to Verizon--all to no avail.
There the matter stood dormant until 4/15. The debt collector then sent me a notice for the same amount, $131.35.
Stay out of Verizon's clutches. There are not many hellholes that are worse then being caught in the maelstrom that is Verizon..
I had a cell phone with Verizon . On Feb 21st & 22nd i went with st. talk . I went to the store & asked about thew money that was in my account they a guy told me when it is closed they would send me a check. So i waited & the pass few weeks i have been calling the 800 # Talked to many different people seem like i was getting the run around But i asked to talk to a supervisor she told me no i don't get my money back. And i needed to stop the per pay then move my number. I was not told this.
I just can't beleave they can do this to me and how many people have they done this to. They are just riping us off and we can't do anything about it that isn't right. If it was there money they would be getting it from us. But they are just keepine ours!
I have had my service with Verizon for almost a year. Have NEVER gone more than 2G over my data plan and ALWAYS upgraded my plan to avoid overages. Also, I had text notifications set to alert me if I was getting near my data limit. Low and behold, in January of this year my hot spot just mysteriously used 240..yes 240G of data over a four day period. I was NEVER notified by text and received a $4,000.00 bill from Verizon. After calling repeatedly, I was told that they have no idea why I was not receiving text messages, claimed they sent me emails to my Gmail account..I never received a single one and even though it is HIGHLY likely that my account has been hacked or compromised in some way that I am responsible for the full $4,000.00. I will NEVER use this company again. I will not pay a single penny of the bill. cancelled this morning. These people are unbelievable and I am contacting an attorney and everyone else I can think of to report this outrageous treatment.
BEWARE of unethical and overcharging San Juan Capistronao store. POOR Customer "service", and rude, condescending, lying salespersons and management. GO to another Verizon store, assuming you want to work with them. Do not give this store your money - they do not deserve it. I consider my transaction with them to have been pure fraudulent robbery committed by untrained personnel at the direction of uncaring manager.
San Juan Capistrano store personnel Lied repeatedly to this customer about pricing, contract terms, return policies.
Sales person in training claims to know product and pricing, does not know how to work telephone, or how to process purchase of phone with customer requested services. They did not even provide a manual on how to use the phone purchased - they want you to search the internet for instructions!.
Facts: I walked into store to learn how to retrieve my voice mails on a perfectly good phone. I did not intend to purchase a new telephone. But a Liar sales person, and the manager both falsely claim customer can purchase better telephone for only $16.00. Claims no additional charges. This was completely FALSE. I was then asked if I wanted to purchase insurance for the phone. I said, no, that I did not want any additional costs, that I did not plan to buy a phone, but that I did so only because I was told it had more features than my old phone (which I did not care about), and that it would cost me only $16.00. THIS WAS AN INTENTIONAL LIE.
Customer then was fraudulently induced to sign contract for purchase price of $200.00, and to pay insurance on the phone, but was FALSELY told contract was merely to continue telephone service at prior contract rate for old phone. Then the bill came!!! RIP OFF!!
When confronted with discrepancey, Verizon agreed to remove the insurance charges, but refused to honor $16.00 misrepresented sales price. Why would Verizon admit the mistake as to the insurance but not as to the purchase price???? Because they are a RIPP OFF!!!
San Juan Capistrano Verizon store now refuses to provide access to store manager for customer to resolve issue. Store personnel shield manager, claiming he does not have regular hours, manger will not provide his telephone contact information to customer, and store personell have been instructed that manager refuses to call this customer when he is available. Store personnel tells customer she must come to the store, and if she is lucky, she will run into store manager to discuss issue. REALLY? IS THIS CUSTOMER SERVICE???
DO NOT give your money to this store. They do not deserve it.
I"m tierd of paying high fees for what I get from Verizon. I called them for a better deal.
Existing customers do not get better deals. You have to switch companies to get a better deal.
I canceled by Fios TV. In doing so, my internet service went up $19 month. Also the local TV package was $19 more. I canceled that as well and purchased an HD TV antenna. I get 19 local channels for free. In addition, they didn't tell me they were going to charge me to cancel my service; $40.
Back in the fall I called to make changes to my Verizon Wireless service, the phone agent never made the changes so they continued to charge me excess fees. Yesterday I attempted to lower my Verizon Wireless bill again. I lower my monthly minutes and moved the bill to my wifes name because she can get a group discount. After all of the changes, reductions and discounts the bill is within a few dollars of being where it was before. I was told because I'm changing the service, I no longer get the benefit of the old plan but now have to suck it up and accept the terms of the new plan. Guess the Old Plan was called Suckers Plan. As soon as I have proof in the way of a bill, I will file a complaint with my State Corporation Commission. These complaints are used whenever Verizon wants a rate hike.
If there are any lawyers out there that are looking for a large number of people being Ripped Off by an entire industry, this is it. I am willing to give you my entire recovery just to get it changed for the whole country. Seething in Virginia.
Verizon "Total Equipment Coverage" is a scam. After paying for this insurance at the rate of 9.99/mo on all of my phones for 4 years. my daughter dropped and broke her 4 year old iPhone 4 16GB. When I went to file a claim for replacement, the Assurion agent informed me that ther was a $169 "deductible". I found many refurbed iPhone 4 16 GB on Amazone for less than that. This insurance is junk. Verizon should be flayed for pushing this junk. Needless to say, I am no longer paying for it.
As I stated before, verizon wireless network is procuring payment from me for services that were not as expected. I live in a trailer and verizon wireless did not work well there. Perhaps it was the environment or the product, but I kept getting dropped calls from my wireless device. I complained to verizon, they said I was on a bad tower, and they would adjust it. They never did. After 3-4 months of this junk, even tho I was on contract for 2 yr, I cancelled it. I was given a fee adjustment, but then they hand me a bill of. $242, which I called and complained about because I did get $242 worth of service. RPM is the fifth collection agency they sent after me. I am very upset about this, can't sleep when I see the credit report stating " in collection". By verizon.
I had an account with Verizon since 2005. Over the years I swithched from their cellphone service to a competitive carrier but I retained my internet wireless service with them. As one of their early internet customers I had a contract that provided me unlimited wireless data and, as they moved to various plans I was always "grandfathered". They repeatedly attempted to change my contract by encouraging me to move to other computer access hardware but I never fell for it.
Finally, they unilaterally sent me a new, and not necessary, wireless modem which I did not install. Suddenly I received a bill for one month's wireless in the hundreds of dollars. I immediately cancelled my Verizon account and picked up a Comcast one for a fraction of Verizon's new rate to me. Verizon said if I did not pay their fraudulent invoice the information would go to the credit bureaus.
I have not paid the single Verizon invoice and, when contacted, have repeatedly turned the matter over to my attorney and send a letter to Verizon and to their collection agencies explaining that the amount was fraudulently generated and that I have on intention of paying it.
All three credit reporting agencies now list this bill as in collection and my credit is compromised. I am not surprised that Verizon has thousands of ripoff reports here.
Evening fellow Verizon abuse victims. It has been awhile now that I have had the very sneaky suspition that Verizon is not giving me the usage data that I am paying for which is $149.00 for 20g which cycles the 8th of every month. Just for plain old internet. It is amazing how this magically calulated world of data usage thru the airways is Guessed by "Verizonville". There is never a consistant bill or data amount usage. Example: I left to Europe for 2 weeks and come home to find that I am at 75% data usage, which I mentioned is 20g per month, thats significant. How can they claim I used that much when all I do is pay my bills and read my emails.Last night was the 11th I had new data on the 8th, I received a warning that I was at 75% usage already. Rubbish. There is no way I used 75% in three days, in dollars that come to $108.00 worth of data usage in three days! And forget about talking to the customer service department she point blank said it is never an error on their end. All she said from her throne was that she would fill out a serice request.I am done having to pay so much for so little. Please join me and others to voice this type of theft.
Our old cable company was charging us an arm and leg for their services. It was the only cable provider we have ever used. We decide to try Verizon Fios . Their package deals looked good. We were aware of the early termination fee. Well to make a long story short, I totally hated the service . The channels were all weird and there was too many channels that did not have anything on them. Our internet was also slower. After three weeks we decided to go back to our old cable company. Verizon sent us a box to send the equiment back. I packed everything in the box as described on the directions. I received this email the other day:
This is is to inform you that we have received some, but not all, of your equipment. To date the following item(s) have been received:
Wireless Router Qty -1
The following equipment has yet to be received. You must return the equipment undamaged to Verizon by October 12, 2014 or you will be charged as follows:
HD Set Top Box $350 MA1348ERG960|MA1352EFJ006
To review or make changes to your account, you can visit verizon.com/myverizon at any time.
We value you as a customer and look forward to continuing to serve you.
Sincerely,
Your Verizon Team
I know that I packed everything thinking that some like this would happen because I had just read about what thieves this company is. I refuse to pay for something I sent back, Please be advised not to use this horrible company. This is how they make their money from people who terminate early. I used my cable provider for years and never had an issue besides the price increase. They also promised a free tablet. Another red flag came up when I read that you have to use their service to use it. I also had major issues with voice mail. It took about 10 phones calls to get it straight. I will admit that some of their customer service reps were very nice but unhelpful .
I can't believe I been through with verizon in the last 2 weeks I couldn't make calls or receive calls I spent at least 10 to 12 hours on the phone with verizon a different times talking to different export I was told it was my phone and I was told it was a power and my phone bennett hour are you going to the verizon store and I said my phone was fine I lost all my clients files on my phone because they had me do a factory reset on my phone they tried to tell me that I needed to buy a unit for 250 dollars to get better service at my house finally the text support told me yesterday that they did change towers in our area and that's why I'm not getting service so they're going to send me a free unit I believe that I'm on it unlimited data plan and verizon doesn't wanna stay on that anymore so they're making it difficult for us to get service with them fresno try to beat you down with your text port confuse you and where you out for you give up and just buy another phone don't give up if they change their towers that's not our fault we should have to pay for extra quipment to get their service
From time I began service at current address in 2008, Verizon line becomes static or fails to work any time moisture exists on exterior line...rain, snow melt. Line does not work for hours to months. Verizon customer service increasingly fail to follow up to make repair. In one case, failed to repair for over a month despite calls to verizon every other day. Verizon reps advised I go to cellular line, Verizon tech advised line would never be fixed as company wanted to go to (vios?).
finally called public utility commission, line fixed next day. However, despite Verizon admission they failed to fix line multiple times...PUC "asks" Verizon to give me a credit...Verizon agrees to "allow" an $8.00 credit!!!
I guess Verizon owns the state.
I just had a call, and I saw the number was local on my caller ID, so I picked up the phone.
They said I had a prepaid emergency alert system from Verizon that was going to be delivered to me free of charge.
The recorded call asked me to press a number to talk to someone. Once I got through to a real person, I let that person have it.
I said, If it is delivered to my house, I will refuse and report you to the BBB .
The guy on the other end said, Oh, I guess we will take you off the list.
The company never removed my name from the call list, and I got billed $40.00
I called Verizon and they claimed that I have to pay $40.00 for service and return phone to the address provided in the box.
Why I have to pay? I never asked for that.
Now I know how this billion dollar scam works. They offer you a free product. If you refuse, they continue to call or send the product anyway, hoping to wear you down.
"They are out there, and they are like sharks, and they are just gathering around the fish so they can attack. Seniors are easy prey.
If you accept, they want your credit card number for monthly operational fees. Some seniors say they've been charged hundreds of dollars.
It is not fair. We have worked hard, and why are they trying to take advantage of seniors who may not be as sharp as they used to be?
On December 5, 2013 I was having a startup issue with my now crashed computer. I called Verizon and they basically twisted my arm into getting their Premium Technical Support Services, because they had seen issues like mine before, and could help me fix the start up problem. They also stated the service was good for 10 months at $14.99 a month, and that anything that went wrong with my computer they could fix it without me having to take my computer to an expensive technician. Needless to say they couldn't help me, told me to take my computer to a tech. I figured what do I need them for, they lied, and then charged me a $59.99 early termination fee. All this took place within the same day, so they could've waived the fee knowing they couldn't help me. In total they got $74.98 for free.
I guess this is the future of Verizon, ripping off customers. Why, they make so much money from all of their services. I am thinking of cancelling them all together, phone, DSL and mobile.
I signed up with Verizon Wireless in January of 2013 securing a phone for myself and my wife, we were lied to and mis-led from the very beginning with Verizon and it continues to this day. Verizon uses a web of lies and deceit in all of their business practices. When we first signed up with them we had a wireless hot spot which they assured us would work perfectly for us. I gave them our address and told them as I ran my business from home I needed to be certain the signal would be strong and that there would be no excessive charges for time online or downloads as we download alot of information in the process of conducting our business.
It was not very long before we realized they had completely lied and misled us because after 2 weeks I had used up the amount of download data tehy assured me would last me more than 1 month and the charges began to pile up. We had to discontinue that and make other arrangements. Next was our home phone line we set up during the same initial visit. I told them I would not keep the home phone line for more than 1 year and wanted to be certain there would be no early termination fee for the home phone line portion of the agreement...we were assured the early termination applied only to the cell phone lines. 1 year later we disconected the home phone line and were immediately charged a $103.000 termmination fee. We have refused to pay it for three months now and they just terminated our call service on our cell phones.
I will have to pay the fee but plan on demonstrating outside of their busiest Reno Nevada store until the money is refunded to us. If anyone has had similar experiences and would like to contact us or join our protest please let us know.
One of Verizon's phone representatives, Dominique Skinner from the Missouri locaton took my payment over. Later, the same day, I received a call from Macys asking me to verify possible unauthorized charges in the amount of $501.00 that was placed (coincidentally) with the same personal information I provided Verizon Representative Dominique Skinner, located in Missouri (the same day). Macys verified that the state the fraudulent purchase was attempted to be shipped to was Missouri. Ms. Skinner attempted multiple unauthorized credit card charges at Macys and Nordstrom Direct with my information on various days following July 4, 2014. This needs thorough investigating, as other consumers may or may have also been a victim of Verizon employee identity theft. CONSUMERS BEWARE! VERIZON REPRESENTATIVES ARE USING CUSTOMERS PAYMENT INFORMATION TO ORDER MERCHANDISE!!!!!! She made 3 attempts with Macys and 2 attempts with Nordstrom Direct AFTER the card had been deactivated!!!!
NOTE: It was verified by another Verizon representative that Ms. Skinner was the only one that handled my account on July 3, 2014 as well as she worked out of the St. Louis Missouri area. She had the audacity to leave my telephone number and address for the billing information and a Missouri address for the shipping! Before further damage is done to any other Verizon consumers, this needs to be further dealt with.
Ms. Skinner needs to be accountable for her actions. Moreover, she should not be authorized to collect customer's personal or payment information! If nothing else, this individual needs to be reprimanded in some way and not allowed to get away with stealing customers information for personal use. Her supervisor Maureen, from a 636 area code listened in on a conference call with Macys fraud department and the credit card fraud department. She heard the unauthorized charges for herself!!!!
I have been a Verizon Customer for 6 years at the same address. I need a copy of the outbound phone calls I made for October 2012. Seems like an easy request.....right? Tried to go on the website to pull a report with no luck. Then I called to get assistance on Saturday, August 17th.
I was on the phone for 1 hour and 7 minutes, get transferred around: customer service twice, billing, SSC Fiber Solutions, Webcenter with David (E Center), and finally E-Center Floor Supervisor Emily. She tried to transfer me back to billing, but I ran out of patience, especially when she said they would tell me the same thing.
In a nutshell, they said we have digital TV and digital internet, but for some reason, they put us on analog phone instead of digital. So even if they transferred us over to digital today, the call records would show up online from today forward.
We got all our services set up at the same time when we moved in 6 years ago, and no one from Verizon told us there were two choices for phone. We, like everyone else who has Verizon come to hook the house up, said, "get us set up for all services." I asked several people on this phone call to tell me the difference between the two and how I would have been asked, and not one CSR could answer my question.
Here's the kicker....we are signed up for a Bundle Price that includes "Freedom Essentials", and the Verizon website says that this package includes Call Assistant, which is the online webpage that allows you to access your phone records. They tried to get me registered for this service while on the call (I didn't know about it), and it is the same user name and password you use for the main Verizon page. Anyway, it wouldn't work because of this whole analog/digital thing.
This is when I asked for the supervisor, who told me I would have to get a court order to get my phone call records. I blew a fuse, because I know Verizon has them right there in their computer, and all they have to do is pull them up and email them to me. I said, "I have paid for this service that includes Call Records for 6 years and I can't use it.......who is going to give me money back for that?" She kept saying I have to speak to billing department again. I said, "imagine if you went to the Doctors office and asked them for a copy of your annual physical, and they said Sorry, you'll have to get a court order for that." WTH?
My husband joked that I should call the NSA, and they could probably give me a copy easier than I could get one from Verizon.
This whole thing makes no sense to me, and makes me angry. I will get the court order, because I have to, but I want everyone to know how Verizon has messed me around. I try to learn from every unfortunate incident, but I don't know how I could have done anything different.
A few weeks ago someone from State College emailed me to say that every time he tried to call me he got a recorded message and could not get thru. He claimed he had tried many times over several days. I passed it off as a fluke - until 7/22/14 when I tried to call a business just 1/2 mile down the road and got that same message "due to area code changes it is necessary to dial the area code in addition to the 7-digit number.”
we all have been doing that around here for years. Tried 5 times - same result. Called Verizon and got no real answer other than - it must just be effecting a few numbers so we don't know about it. The person I was talking to (Raz) said he had reset a switch and I should try again. I did, same result. Then he said he had to turn it over to a different department but it should be fixed by the end of the day. He promised to call me back around 6pm to make sure the problem had been identified and fixed and also to talk about an adjustment to our bill since we had not had full phone service for nearly a month.
I tried the outgoing number several times during the afternoon and again just before the expected call back. The problem was NOT fixed, and he never bothered to call back to check. Since Verizon uses their phone system to protect themselves from customers with problems rather than help us find solutions I really don’t know what to do. We have no idea how many other potential incoming calls have not gotten through or how many other numbers we won’t be able to reach when needed. It is a freightening way to live.
tried several more times today. no change. still no call back. I want full incoming and outgoing service to be restored and a $50 credit to cover the time we have not had full service.
Verizion Wirless Customer service scammed me into buying their phone and internet service because the representive that hooked me up with thier service said... That Unlimited PHone and internet will cost about 98.00 dollers a Month... I received my first bill for 207.37... I asked what the why the charge was so high for the first phone bill.... They connected me to a Verizon coustomer service representive to explaine why my first phone bill was so high.... She explained that I was being charged for internet hook up and acces... And that my next phone bill will be at the range of 115.00 dollers.. or so... Then I expleiend to her that the representive that turned my service on including the Jet Pack and internet on my phone would cost me 98.00 a month with unlimited Internet and Unlimited phone service... This is what I signed up for... The operater then explained that I was actually paying for gigabites not unlimited service which the plane stated that I was paying for... She explaied that I had already went over my Gigibites and did I want her to add 10 more dollers to the internet service? I had just been quoted 203.37 of which I owed and was out of internet service before hardly using the internet service!! So sir your phone bill is now 213.37 is this fine with the added gigibites that will drop off next month?... It will not add no extra Gigabites next month the operator expleiend...OH!!! Then I told her but I was quoted that My Phone bill should be around 98 dollers a month.... The operatoer said it should be less next month sir... next mont rolls around my phone bill comes in for 137.27...
I call the coustomer service up and ask why my service is so high compared to what I was quoted to start the service for and was told that it was an unlimited service and unlimited internet??? The Coustomer servie Rep said well its because you added 10 gigibites last month is why you0r phone service is so high.... I expleied again to the represetive that I was quoted by the service rep that hooked my service up that it would cost around 98.00 a month for unlimted phone and internet service... Sir you have to pay for the Gigibites for the internet...but we will take some off the bill for you this time... 127.28... OH ok thankyou!!! Next month rolls around it is again 137.38....
I call them back and ask why is the bill so high compared to what I was quoted when I first started this service?? and Explained it is nothing like which I was quoted when I began the service!!!! and also I hardly used the internet !! Sir the bill should come down I'm sorry you are having issues... but you owe 137.38 thankyou good buy!!! The next month rolls around and the bill this time is 131.28 OH nice it came down... I called and asked what I was being charged for this time sine I am not paying insurance on the phone and only paying for 4 gigabites... The operatoer looks my bill up and says I see where you have used the service and we have to charge you for that serive good buy!!! Next month I went over their usage according to them... so they charged me 64.00 for going over the gigibaites... My bill was 264.34 ..
I called Verizion technical suppor up...And asked the man...How is my bill so high arnt you getting over on me some here...I meant 131.00 is a little much but I have been paying it to hold on to the service thinking that you would be a man of your word... But 98.00 has now changed to 264.34?? Thats It im Not going to pay That High of a price...Thats getting over on me toooo much!!! He looked at the bill and said well I see here you have used 411... and we charged you 2.00 for information a couple of times.... I yelled at him and said this is expose to be unlimited service!!! and you are charging me for 411 calls!!! yes but I'll take some off the bill for you considering that you when over your data usage.... Lets see is 234.64 better sir?? NO IT IN'T SINCE I WAS QUOTED 98.00 FOR THE SERVICE AT AN UNLIMTED PRICE FORM THE START...BUT THE MORE I USE THE SERVICE I SEE THAT YOU ARE JUST SCAMMING ME PLUSE YOU WILL ATTACH MY CREDIT WITH IT BECAUE IT A CONTRACT PHONE!! I"m sorry sir you are having so much problems!!! So I when ahead and payed the 234.64 to this scamming phone company...
This month I made sure I hardly used the Internet...I didn't get any usage overage charge text messages... But I'm going to pay my bill and I log on thinking that my bill will be around 134.00 or so again... but whne I opened my bill it said that I owed 264.34...... I called coustomer service up and vertually scraming at them.. explaied that I payed the 234.64 last month just to hold on to the account and I realize that you charged me data usage overage Last Month But why is the bill so high now??? She expled that well we are charging you Data usage overage for last mont that you went over... I told her LADAY I ALRADY PAYED LAST MONTS BILL AND I DIDN'T EVEN HARDLY USE THE INTERNET THIS MONTH AND THEY ARE CHARGING ME 264.34 AGAIN THIS MONTH FOR DOING NOTHING WRONG!!!! I tolad the woman.... I agreed at the start to pay 98.00 a month.. But since I started this service all you have done is just get over on me for no reason because you can tag it on my credit report..AND YOU THINK THAT I OWE YOU THIS MONEY BECAUSE YOU CAN TELL ME THAT I HAVE TO PAY THE 264.34!!! 131.34 is the lowest this bill has ever been and they lied to me from the start and the bill has been out ragious but now they are going to avrage my bill out for the month at 264.34. FFFFF That !!!!! I will not pay that...!!!! It is getting over on me too much ..... You Pice of sssssHHH!! Verizion wireless!!
Update destroys customer data and data cards
Verizon leaves no instructions to remove data cards before updating
Verizon then shrugs and feels they are doing you a FAVOR by giving you a 25% discount to replace damaged hardware they offered as an update.
Do yourself a favor and say "No thanks" to Verizon's Customer Disservice!
Everytime i call Verizon to question why my bill is so high (much higher than the agreed plan) they always find a way to make my bill even higher. They got me right where they want me because theres no other service in my State for landline service. They even charged me 20.00 just for calling them! What a Ripoff!-Mike Silver Spring MD.
I signed up with triple play in May 2013.. By July Verizon accidently disconnected my services and then made me start a whole new account. So I qualified orignally for my 300 gift reward by September. I never recieved it. They penalized me for the new account that they made when they wrongfully disconnected my services. I then moved in September and transferred my services. When I inquired for my gift card again they told me i didnt qualify because i moved. By this time i have paid 5 months worth of bills. Then they said i do QUALIFY after pleaing my case so they said i could not recieve it for an additional 45 days. Next my 45 day wait arrives. Card says i qualify in november on the 17th day. Trackings says it was mailed out November 25. I wait 2 weeks. No card. I call back. They say they will send a replacement card in 15 days. So now I dont get it till December 23rd. I say from May to the end of December totally is unjust and i believe i have been ripped off. I will never do business with Verizon again.
We had the bundle package with Verizon for the past two years. Starting in Jan,2014, we had to decide to renew it,or go with another company. I do like th fios services which we have, so I decided to stick with it. We had the extreme package,(most expensive) for the tv the first two years, and we also had insurance on our electronics which was almost 20.00 a month. We purchased some new windows for our home in Dec,2013, so I decided to lower the tv package to the next level down, and drop the insurance that we never used in two years, because now we have windows to pay for. I was told by a customer rep that our payment would now be around 160.00/165 a month total. I asked if that included the taxes,etc. He said yes, that's the total payment.At the price he quoted, it would save us about 40.00 a month. Last month we recieved our bill which showed that we were still being billed for insurance. I called and asked why it was on there. The customer rep said that he didn't know, but he would remove it, which he did. Now this month our bill is 183.00 which is hardly the 160/165 it's supposed to be. When I called to talk to a customer rep, she tried to tell me that They sent me an e-mail to the effect that the service prices had gone up, and didn't I get that e-mail? I said no, I didn't get it! Then she proceeded to treat me in a condescending way by repeating my e-mail address, and asking if it was mine. I proceeded to let her know very directly that I feel ripped off, and once my obligation is up with them, I'm moving on. She must have been getting flustered when I insinuated that Verizon is nothing but a rip off because she transferred me to another person. The other customer rep told me that our prices went up because we were still getting discounts from 2013, and now they were expired. So to rap this up folks, they told me two different stories as to why our bill is damn near as high as before with less channels to watch. Avoid Verizon like the plague. One will lie, and the other ones will swear to it!.
In February I changed my Verizon plan to the More Everything plan. I was told this would save me money. I used to pay $240 or so per month. I was told that with the new More Everything Plan I would be paying $203.80 per month for 5 lines. I repeatedly asked the agent at the Lancaster Store (Salem, OR) to confirm this price. ""I will be paying $203.80 per month, including everything?"" I was told Yes to my repeated requests for confirmations of the $203.80.
So I get my bill this month and it is for $296.00! I go to the store and they say the $296 is correct. That the $203.80 ""didn't include the $80 + taxes and fees for the More Everything Plan"".
So why didn't the agent tell me my monthly charge would be $283.80 + taxes and fees? Why did he tell me it would be $203.80? I asked him directly many times for the ""bottom line"". How much exactly. If I had known it would be $283.80 + taxes and fees I would not have signed a 2 year contract with them, I would have gone elsewhere, but now I''m stuck--you don't find out for two months you are being ripped off, so it's too late to cancel or switch.
I know I should have read the fine print and all, but when a customer asks a direct question, the agent should give you a direct, honest answer. It's very simple.
After 18+ years with Verizon we had to make a payment arrangement with them. After we paid the initial payment, we called back and asked to ammend the arrangement, the rep agreed and we made another payment. The following week we called again to make a new arrangement and the rep again agreed. The following week we called (all previous reps told us just call again next week as long as you make a payment when you call there won' be a problem) this rep told us we could not make a new arrangement and we need to pay almost all of the balance. We asked for a Supervisor and we were told they would call back. The Supervisor called back and stated the same need to make a large payment and would not authorize a new arrangement.
I then called the President's office in New York and spoke with Mrs Garcia, she informed me we would receive a call from an executive to resolve our situation.
After 3 weeks our service was interrupted. I called back and spoke with Mrs Garcia, she read the notes to me... The ""executive"" that she was going to have call me was the same supervisor I spoke to in the ocal payment center and all that supervisor did was renote the account. I discussed this with Mrs Garcia once again explaining we want to pay, but cant pay the amount they want. Mrs Garcia informed me that even the President cannot override the payment arrangement people. I asked to speak with the President directly (I knew that would'nt happen) she told me she is the go laison for the executive office and other departments. I told her I wanted the Prsident to tell me why I should stay with Verizon and not go with Xfinity. Mrs Garcia told me doesnt concern himself with these type of situations.
After 18 years as a customer Verizon, they just dont care and that comes from the Executive Office.
I am paying for DSL speed that is 1 mbps to 3 mbps. My internet is very slow. So I called Verizon and a speed test was done. Well, I am getting 1.02 mbps. According to the rep. i spoke with, that is sufficient according to the deal being provided, because it is above 1 mbps. hold on, I said, 1.02 is not sufficient for me, and a far cry from 3 mbps. As a consumer, i am getting very bad service. i am being given a thid of the maximum I might get for this same price. I requested that they at least give me 2'mbps. At least I could live with that.
Verizon is really scamming and misleading customers with this offer. They should do right. shame on them!!
i asked to speak with a supervisor and was told that my complaint and request for faster speed would be forwarded to a supervisor. Meanwhile, I will prepare to look elsewhere for better service from amcompany that wants to provide better service.
I cancelled my account with Verizon and was unable to view my bill for months. They are now saying I owe them money because one number I did not port over was used. Isn't the primary account holder the one with the power? I called, I cancelled; they don't want to accept responsibility that their representative did not do as was requested.
I am hoping there will be enough feedback that a lawyer will take a class action suit against Verizon. Anyone mad enough to help?
This happened weds april 9th. Was tired off being ripped off by sprint so decided to purchase a new phone. After a child with no phone knowledge assited at wonderful walmart. Return home and begin set up. thought everything was fine..... WRONG!!!! The next day asked if i received a text. I did not. I assumed it just got lost in cyber space while programming my contacts. WRONG!.I have sinced learned im not getting anyones texts. I have spent countless hours on the phone with verizon. Just to be hung up on, told their sorry, with excuse after excuse. This phne is brand new n nothing they can do.ARE YOU KIDDING ME! Now mind you when verizon send one of their texts ...... of course i receive them, The only friends text i recieve convently works for verizon. How funny, So i advisde if you like to spend your money on products or having customer care that doesnt hang up on you. SPEND YOUR MONEY ELSEWHERE! BUT NOT SPRINT EITHER THEY ARE EVEN WORSE! I cant get over how these companys just rip us off and we are just exspected to bend over and take. STAY FAR AWAY FAR FAR AWAY FROM SPRINT AND VERIZON IF YOU ACTUALLY WANT PIECE OF MIND