I received tickets for the Bruno Mars concert that were different from what I ordered and the Live Chat agent (Catherin Gilbin) immediately assumed I was upgraded just because they were closer to the stage, without looking at the seating chart. I told her that the reason I specifically chose those tickets over something that was even closer than what they gave me was that I was short and there was a kid in my group, and the aisle in front of my ordered seats would have helped us see and enjoy the artist better. She then started quoting the terms and conditions, etc. etc that was meant to protect only the company and not the customer. I then asked to speak to a supervisor.
The supervisor who called me, Sheanika, wasn't very sympathetic either so I asked to speak to a manager. She did offer to refund some of the charges.
The manager who called, Jessica Kaminki, was even more unsympathetic.Basically, she said they were within their rights to upgrade me. And they define upgrade, not the customer. She said they can send me ""upgraded"" tickets at their discretion and there's nothing I can do about it. If I didn't like my ""upgraded"" seats, then too bad because I gave them the right when I agreed to the terms and conditions. She offered to send me a $50 coupon to use for future orders. She must be kidding right? To think that I would buy again after this. I mentioned that Sheanika offered to refund me $85 of the service fee and I told her to go ahead and do that.
During this conversation I asked her several times who she reports to and she refused to give me any name. She kept saying that there's nobody else that I can speak with, immediately assuming that I want somebody else on the phone. What I wanted to do was call at a later time to speak or even write a letter to a higher level manager or even the owner but Jessica Kaminski repeatedly said there's nobody else in the building who can or will change their policy. Really? At this day and age of facebook and twitter?
What she didn't do, which is also in their terms and conditions, is carefully investigate my complaint. She insisted there's no difference between Row 15 and Row 17 in the Neal Blaisdell Center arena. Well, unfortunately she hasn't been at the venue and she cannot understand just by looking at the chart.
This is my first experience with Vivid Seats and based on the above, I definitely would not buy again or recommend them to anybody else. They need to change their policy and stop making the blanket assumption that closer means better, just as bigger doesn't mean better! The venue configurations and the seating charts help determine what's better, not Vivid Seats.
The least they should do is add another step to the ordering process, to ask the buyer if the replacement tickets are acceptable, since ""better"" or ""upgrade"" is a relative term and the buyer should have a say, instead of getting surprised, like I was. In my case, it wasn't a pleasant surprise.
Lastly, they should train their managers to be more accommodating and open-minded, instead of just saying there's nothing I can do or will do at this point. Giving me $85 back doesn't offset the inconvenience. I paid premium price for the seats that I ordered because it was the front row of that section. The replacement seats that they sent me was priced lower in their site and all other sites.
Speaking of other sites, the other secondary ticket sellers out there will be glad to get my business if Vivid Seats doesn't care.
I wish I checked out ripoffreport.com before I bought from this site.
I purchased 4 tickets to the Chicago Blackhawkâs 2014 Divisional Playoff game in section 216 of the United Center. My order was accepted by their website and confirmed, I received I a confirmation email stating that I would receive the tickets by email in 24 hours or less.
The next day I received a phone call from vivid seats, claiming that the seats were no longer available. They offered me 300 level seats which are in no way comparable, I declined there offer of 300 level seats. Their website claims in they have a 100% satisfaction guarantee and if your tickets are not correct they will supply you with tickets that are comparable or better. This offer was never made to me. I requested that they supply me with tickets in a comparable section, they have several listed on their site for sale. They declined, and only were offering a refund and a $250 credit. Unfortunately, since the time that I bought the tickets, the Blackhawks have advanced and the prices have increased so this doesn't give me the ability to buy comparable tickets anywhere near the price I paid.
The only way this transaction makes sense to me, is if Vivid Seats knowingly posted fake ticket listing with low competitive pricing, hoping that people would buy the seats and allow them to substitute inferior tickets. There by allowing them to sell inferior tickets for higher prices.
Vivid Seats Reviews
I received tickets for the Bruno Mars concert that were different from what I ordered and the Live Chat agent (Catherin Gilbin) immediately assumed I was upgraded just because they were closer to the stage, without looking at the seating chart. I told her that the reason I specifically chose those tickets over something that was even closer than what they gave me was that I was short and there was a kid in my group, and the aisle in front of my ordered seats would have helped us see and enjoy the artist better. She then started quoting the terms and conditions, etc. etc that was meant to protect only the company and not the customer. I then asked to speak to a supervisor.
The supervisor who called me, Sheanika, wasn't very sympathetic either so I asked to speak to a manager. She did offer to refund some of the charges.
The manager who called, Jessica Kaminki, was even more unsympathetic.Basically, she said they were within their rights to upgrade me. And they define upgrade, not the customer. She said they can send me ""upgraded"" tickets at their discretion and there's nothing I can do about it. If I didn't like my ""upgraded"" seats, then too bad because I gave them the right when I agreed to the terms and conditions. She offered to send me a $50 coupon to use for future orders. She must be kidding right? To think that I would buy again after this. I mentioned that Sheanika offered to refund me $85 of the service fee and I told her to go ahead and do that.
During this conversation I asked her several times who she reports to and she refused to give me any name. She kept saying that there's nobody else that I can speak with, immediately assuming that I want somebody else on the phone. What I wanted to do was call at a later time to speak or even write a letter to a higher level manager or even the owner but Jessica Kaminski repeatedly said there's nobody else in the building who can or will change their policy. Really? At this day and age of facebook and twitter?
What she didn't do, which is also in their terms and conditions, is carefully investigate my complaint. She insisted there's no difference between Row 15 and Row 17 in the Neal Blaisdell Center arena. Well, unfortunately she hasn't been at the venue and she cannot understand just by looking at the chart.
This is my first experience with Vivid Seats and based on the above, I definitely would not buy again or recommend them to anybody else. They need to change their policy and stop making the blanket assumption that closer means better, just as bigger doesn't mean better! The venue configurations and the seating charts help determine what's better, not Vivid Seats.
The least they should do is add another step to the ordering process, to ask the buyer if the replacement tickets are acceptable, since ""better"" or ""upgrade"" is a relative term and the buyer should have a say, instead of getting surprised, like I was. In my case, it wasn't a pleasant surprise.
Lastly, they should train their managers to be more accommodating and open-minded, instead of just saying there's nothing I can do or will do at this point. Giving me $85 back doesn't offset the inconvenience. I paid premium price for the seats that I ordered because it was the front row of that section. The replacement seats that they sent me was priced lower in their site and all other sites.
Speaking of other sites, the other secondary ticket sellers out there will be glad to get my business if Vivid Seats doesn't care.
I wish I checked out ripoffreport.com before I bought from this site.
Thank you!
I purchased 4 tickets to the Chicago Blackhawkâs 2014 Divisional Playoff game in section 216 of the United Center. My order was accepted by their website and confirmed, I received I a confirmation email stating that I would receive the tickets by email in 24 hours or less.
The next day I received a phone call from vivid seats, claiming that the seats were no longer available. They offered me 300 level seats which are in no way comparable, I declined there offer of 300 level seats. Their website claims in they have a 100% satisfaction guarantee and if your tickets are not correct they will supply you with tickets that are comparable or better. This offer was never made to me. I requested that they supply me with tickets in a comparable section, they have several listed on their site for sale. They declined, and only were offering a refund and a $250 credit. Unfortunately, since the time that I bought the tickets, the Blackhawks have advanced and the prices have increased so this doesn't give me the ability to buy comparable tickets anywhere near the price I paid.
The only way this transaction makes sense to me, is if Vivid Seats knowingly posted fake ticket listing with low competitive pricing, hoping that people would buy the seats and allow them to substitute inferior tickets. There by allowing them to sell inferior tickets for higher prices.