"We clean carpets" I initally used them, because the prices seemed reasonable online. I schedualed my appointment within the day which was nice, the "dispatch" guy had given , me a timne and said the carpet cleaner would call me an hour before appointment time. Fifteen miniutes after the appointment time the guy showed up, did not call ahead to let me know he was coming, or running a few miniutes behind, instead he sat in his van and talked on his phone for another 10 miniutes or so. We got up stairs he asked for my email to send recipet asked if I wanted sanatization, I agreed to the one main room. He said he would call when he was done. I never recieved a call came back an hour and a half later and saw that he was gone and he left bussiness cards with another companys name on them. Checked my bank statement and I was charged 60$ over the amount I had agreed upon through another company (worldwide clean) when the company I had called was "we clean carpets" . I called them back got no answer, called again and left message for book keeper asking to call back. Waited an hour called again one hour before their closing time still no answer. Called again Saturday, left another message. Called again Sunday, left another message. Called again Monday morning, left another message. Called again Monday afternoon left another mnessage. Called my bank, they did some reasearch come to find out I am not the only one who has had this problem. Finally called the book keeper another time left a message saying if this matter was not resolved within 24 hours I was reporting fraud. Got a call back within one miniute. She then emailed me my recipet that I had never recieved. I looked over the reciept to find I was charged extra for something I did not agree to, but because I signed the guys phone I will still be charged for the service.
Something seems fishy to me that there were three different names for the company that cleaned my carpet. Now I am disputing my bill with the bank, never sign something on a cell phone the quote that you agree to will become something much larger. Please dont get ripped off like I did.
I found this company searching for cheap carpet cleaners. I got just that a cheap rip company that ripped me off twice. The quoted me over the phone for everything $118-125 without fabric protector. WHICH IS WHY I PICKED THEM!
They came out to my house 2hrs early to do work
I explained I was not home and the landlord can let them in until i get there. I eve told the guy I was 20 min away he stated dont worry we have paper work to do anyway and the cleaning itself would take 30-35 min. The guy told me he needed to store my credit card in the system to start cleaing. I gave it to him in the mean time I get a text from my land lord telling me theyare trying to up sell him and trying to add on special service. He said no to everything. Than took a picture of the two guys that came out for me to see how unprofessional these two looked he stated these have to be two ex-cons. So he followed them everywhere.
I finally got a call back less than 15-20 min later saying "were done" and he needed my to sign something. I said im less than 3 min away anyway id like to see the work before you leave anyway because Ive spilt coffee on my sofa and floor about 7x. I pull into my lot no carpet men, no van, no one at all. Ring my land lords bell and he come walking out with a wet vac.
OH MY GOD WHEN I WALKED IN MY LIVING ROOM WATER WAS EVERYWHERE. I HAVE WOOD FLOORS BUT HAD A LARGE 10X10 AREA RUG CLEANED, TWO COUCHES AND A CHAIR. THEY LEFT MY FLOORS SOAKING WET. I STEPPED ON THE RUG AND WATER WENT BETWEEN MY TOES. MY COUCHES WERE DRIPPING. I EMEDITLY CALL HIM BACK NO ANSWER 4X. I was enragged not only do I and my 72yrs old land lord need t use a wet van so wood floors dont get damaged but they left without leaving a receipt and didnt do the back of the large couch againest the wall.
It was so unprofessional !! I couldve rented got a carpet cleaning machine from home depot for $39 & done a better job
3 HRS LATER days he finally calls me back apologising they were late for a job and rushed out. I told him all of my complaints and he stated he would come back to do the back side of the couch. A LIE OF COURSE! Later that night I look at my statement and see I was charged $342. I called him back and told him make sure you bring my receipt because I was over charged and need to see my bill especially because I was told ONLY $118-125. He said "Sure that wont be a problem. The very very very next day I got unexplained charges on my credt card. $230 for best buy and $116 on ebay. I called and canceled my card of couse but filed a police report and gave them the carpet cleaners phone number which of couse was off the day after the officer called him.
I GOT MY MONEY BACK AND A FREE HALF DONE JOB BUT LEARNED MY LESSON
BOTTOM LINE COMANY MAY BE REAL BUT THE CONTRACTORS THAT WORK FOR THEM ARE UN-PROFESSIONAL, SCAMMERS AND LIARS
We Clean Carpet Reviews
"We clean carpets" I initally used them, because the prices seemed reasonable online. I schedualed my appointment within the day which was nice, the "dispatch" guy had given , me a timne and said the carpet cleaner would call me an hour before appointment time. Fifteen miniutes after the appointment time the guy showed up, did not call ahead to let me know he was coming, or running a few miniutes behind, instead he sat in his van and talked on his phone for another 10 miniutes or so. We got up stairs he asked for my email to send recipet asked if I wanted sanatization, I agreed to the one main room. He said he would call when he was done. I never recieved a call came back an hour and a half later and saw that he was gone and he left bussiness cards with another companys name on them. Checked my bank statement and I was charged 60$ over the amount I had agreed upon through another company (worldwide clean) when the company I had called was "we clean carpets" . I called them back got no answer, called again and left message for book keeper asking to call back. Waited an hour called again one hour before their closing time still no answer. Called again Saturday, left another message. Called again Sunday, left another message. Called again Monday morning, left another message. Called again Monday afternoon left another mnessage. Called my bank, they did some reasearch come to find out I am not the only one who has had this problem. Finally called the book keeper another time left a message saying if this matter was not resolved within 24 hours I was reporting fraud. Got a call back within one miniute. She then emailed me my recipet that I had never recieved. I looked over the reciept to find I was charged extra for something I did not agree to, but because I signed the guys phone I will still be charged for the service.
Something seems fishy to me that there were three different names for the company that cleaned my carpet. Now I am disputing my bill with the bank, never sign something on a cell phone the quote that you agree to will become something much larger. Please dont get ripped off like I did.
I found this company searching for cheap carpet cleaners. I got just that a cheap rip company that ripped me off twice. The quoted me over the phone for everything $118-125 without fabric protector. WHICH IS WHY I PICKED THEM!
They came out to my house 2hrs early to do work
I explained I was not home and the landlord can let them in until i get there. I eve told the guy I was 20 min away he stated dont worry we have paper work to do anyway and the cleaning itself would take 30-35 min. The guy told me he needed to store my credit card in the system to start cleaing. I gave it to him in the mean time I get a text from my land lord telling me theyare trying to up sell him and trying to add on special service. He said no to everything. Than took a picture of the two guys that came out for me to see how unprofessional these two looked he stated these have to be two ex-cons. So he followed them everywhere.
I finally got a call back less than 15-20 min later saying "were done" and he needed my to sign something. I said im less than 3 min away anyway id like to see the work before you leave anyway because Ive spilt coffee on my sofa and floor about 7x. I pull into my lot no carpet men, no van, no one at all. Ring my land lords bell and he come walking out with a wet vac.
OH MY GOD WHEN I WALKED IN MY LIVING ROOM WATER WAS EVERYWHERE. I HAVE WOOD FLOORS BUT HAD A LARGE 10X10 AREA RUG CLEANED, TWO COUCHES AND A CHAIR. THEY LEFT MY FLOORS SOAKING WET. I STEPPED ON THE RUG AND WATER WENT BETWEEN MY TOES. MY COUCHES WERE DRIPPING. I EMEDITLY CALL HIM BACK NO ANSWER 4X. I was enragged not only do I and my 72yrs old land lord need t use a wet van so wood floors dont get damaged but they left without leaving a receipt and didnt do the back of the large couch againest the wall.
It was so unprofessional !! I couldve rented got a carpet cleaning machine from home depot for $39 & done a better job
3 HRS LATER days he finally calls me back apologising they were late for a job and rushed out. I told him all of my complaints and he stated he would come back to do the back side of the couch. A LIE OF COURSE! Later that night I look at my statement and see I was charged $342. I called him back and told him make sure you bring my receipt because I was over charged and need to see my bill especially because I was told ONLY $118-125. He said "Sure that wont be a problem. The very very very next day I got unexplained charges on my credt card. $230 for best buy and $116 on ebay. I called and canceled my card of couse but filed a police report and gave them the carpet cleaners phone number which of couse was off the day after the officer called him.
I GOT MY MONEY BACK AND A FREE HALF DONE JOB BUT LEARNED MY LESSON
BOTTOM LINE COMANY MAY BE REAL BUT THE CONTRACTORS THAT WORK FOR THEM ARE UN-PROFESSIONAL, SCAMMERS AND LIARS
DO NOT USE THIS COMPANY.