I was with Webgistix for a little over a year and during my time with them I felt as if we were being taken care of - everything seemed to be going ok - customer service was handled efficiently and orders seemed to be shipped without any major issues.
Unfortunately, when we went to discontinue our business with Webgistix following the sale and transfer of our online business, I quickly found out my account was NOT handled correctly as I had assumed for a year and instead learned Webgistix has cost me thousands of dollars in lost/mishandled inventory and grossly mismanaged the wrapping out of my product.
The way my products were wrapped out following discontinuation of service was incredibly mishandled to say the least. From the way my items
were packed - I was assured by Melissa that they would be packaged
according to SKU and then was later told 'oops sorry apparently the
warehouse manager overlooked that and just threw all of the SKUs
together in boxes' leaving my team hours of work to sort and count
everything on our end.
Then I received $12,000 worth of product I had no idea was still in inventory that come to find out was sitting in receiving for over a year with no one ever letting customer service know. 256 items sitting under someone's desk - ignored - and no one
mentioning it to anyone.
In addition to the profit loss from these products gathering dust in a
corner, I was also paying $299 a month for account management - when
it turns out my account was not being managed or serviced appropriately
since 262 products went unmanaged/noticed/acknowledged by your team
for a year.
Many monies have been lost due to this gross negligence and oversight
from their receiving team.
I discussed this issue in detail with Gary, their head of customer service, and he said he would get back to me regarding reimbursement/compensation for damages/loss of profits especially for items now discontinued. It has been months and after multiple email follow ups I haven't heard an update from Gary and have now chosen to take further legal action.
I will be opening a case with the BBB and contacting my credit card company to start the process of disputing account services charges today.
Overall, I am incredibly disappointed at how my account was handled - it's unfortunate the relationship that was otherwise good ended so poorly because of the company's gross negligence and their refusal to apologize or make it right. Sadly, they fall into yet another company who lacks integrity.
Webgistix Reviews
I was with Webgistix for a little over a year and during my time with them I felt as if we were being taken care of - everything seemed to be going ok - customer service was handled efficiently and orders seemed to be shipped without any major issues.
Unfortunately, when we went to discontinue our business with Webgistix following the sale and transfer of our online business, I quickly found out my account was NOT handled correctly as I had assumed for a year and instead learned Webgistix has cost me thousands of dollars in lost/mishandled inventory and grossly mismanaged the wrapping out of my product.
The way my products were wrapped out following discontinuation of service was incredibly mishandled to say the least. From the way my items
were packed - I was assured by Melissa that they would be packaged
according to SKU and then was later told 'oops sorry apparently the
warehouse manager overlooked that and just threw all of the SKUs
together in boxes' leaving my team hours of work to sort and count
everything on our end.
Then I received $12,000 worth of product I had no idea was still in inventory that come to find out was sitting in receiving for over a year with no one ever letting customer service know. 256 items sitting under someone's desk - ignored - and no one
mentioning it to anyone.
In addition to the profit loss from these products gathering dust in a
corner, I was also paying $299 a month for account management - when
it turns out my account was not being managed or serviced appropriately
since 262 products went unmanaged/noticed/acknowledged by your team
for a year.
Many monies have been lost due to this gross negligence and oversight
from their receiving team.
I discussed this issue in detail with Gary, their head of customer service, and he said he would get back to me regarding reimbursement/compensation for damages/loss of profits especially for items now discontinued. It has been months and after multiple email follow ups I haven't heard an update from Gary and have now chosen to take further legal action.
I will be opening a case with the BBB and contacting my credit card company to start the process of disputing account services charges today.
Overall, I am incredibly disappointed at how my account was handled - it's unfortunate the relationship that was otherwise good ended so poorly because of the company's gross negligence and their refusal to apologize or make it right. Sadly, they fall into yet another company who lacks integrity.