I purchased a brand new LZ Boy Recliner couch at a Wolf Furniture in Hanover PA. They did not have the item in their store so we had to pick it up a week and a half after purchase at their York warehouse. We brought the furniture home, placed it in our living room, unpackaged it and the 1 of 2 recliners on the sofa was broken and did not work. Upon contacting the store via phone and email several times, they finally got back to me 3 days after my original attempt only to find out that they cannot send a service man out to look at the couch for almost 2 weeks. I paid $951.00 for this one reclining couch. Based on this experience and unprofessionalism of their responses and concern, I would not recommend anyone to purchase furniture at Wolf Furniture Stores!
I purchased 2 expensive sofas from Wolf's Furniture in Feb 2014. Paid the full amount at time of purchase...over $4k !! They did not have the exact sofa in their showroom, so the salesperson showed me what we purchased. (picture on left) We loved it ! After more than a month delay, we received our brand new sofas in May ( picture on right).
*** See any differences ?? ...
A service tech was sent out in May and agreed that the sofas are crap and would need to be reordered. We wait and wait again.
Then Wolf's furniture emails me and says they are not going to reorder the sofas since they cant guarantee the craftsmanship.Therefore, I contact Lazy Boy directly and there response is to send me back to Wolf's for a solution.
End of story....after 6 months of waiting for our wonderful new sofa's, we are back looking for furniture again.
*** These are 2 companies to AVOID !! They sell and sell and sell you on the product and then no one stands behind the product.
Wolf Furniture Reviews
Poor Quality and Terrible Customer Service
I purchased a brand new LZ Boy Recliner couch at a Wolf Furniture in Hanover PA. They did not have the item in their store so we had to pick it up a week and a half after purchase at their York warehouse. We brought the furniture home, placed it in our living room, unpackaged it and the 1 of 2 recliners on the sofa was broken and did not work. Upon contacting the store via phone and email several times, they finally got back to me 3 days after my original attempt only to find out that they cannot send a service man out to look at the couch for almost 2 weeks. I paid $951.00 for this one reclining couch. Based on this experience and unprofessionalism of their responses and concern, I would not recommend anyone to purchase furniture at Wolf Furniture Stores!
I purchased 2 expensive sofas from Wolf's Furniture in Feb 2014. Paid the full amount at time of purchase...over $4k !! They did not have the exact sofa in their showroom, so the salesperson showed me what we purchased. (picture on left) We loved it ! After more than a month delay, we received our brand new sofas in May ( picture on right).
*** See any differences ?? ...
A service tech was sent out in May and agreed that the sofas are crap and would need to be reordered. We wait and wait again.
Then Wolf's furniture emails me and says they are not going to reorder the sofas since they cant guarantee the craftsmanship.Therefore, I contact Lazy Boy directly and there response is to send me back to Wolf's for a solution.
End of story....after 6 months of waiting for our wonderful new sofa's, we are back looking for furniture again.
*** These are 2 companies to AVOID !! They sell and sell and sell you on the product and then no one stands behind the product.