WOW cable has to be the worst cable and internet experience in my career. Not one of their published numbers---numbers for bills, installation, tech support, or service---picks up in less than 50 minutes, day or night. Their service is sold with a modem But, there is no router in Wow's inventory that can take the signal from the modem and broadcast to the rest of a room-- no less to the rest of a house. There is no router--according to WOW senior techs-- that is available, anywhere in this area. Nonetheless, that's all that WOW offers. Worthless, is too generous. It's as close to a fraud as I've ever seen. When I asked Cory of Columbus at the call center to forward the information regarding the router and the inability to reach a WOW person anytime of the day or night without hold times that exceed reason, he said --that's the way it is. Cory seemed unwilling to tell me affirmatively if my sixty day warranty off satisfaction would be honored. Cory's obduracy morphed into what the French call a dialogue of the deaf. Finally, he relented. if I returned the rest of the equipment to Wow before the end of the month, the guarantee would be honored. We will see. Now, I am looking at a 270 dollar fee for services never rendered, incompletely rendered, in exchange for frightening--Twilight Zone "conversations" with Wow reps and techs. I don't know how WOW expects to stay in business.
WOW Cable Reviews
WOW cable has to be the worst cable and internet experience in my career. Not one of their published numbers---numbers for bills, installation, tech support, or service---picks up in less than 50 minutes, day or night. Their service is sold with a modem But, there is no router in Wow's inventory that can take the signal from the modem and broadcast to the rest of a room-- no less to the rest of a house. There is no router--according to WOW senior techs-- that is available, anywhere in this area. Nonetheless, that's all that WOW offers. Worthless, is too generous. It's as close to a fraud as I've ever seen. When I asked Cory of Columbus at the call center to forward the information regarding the router and the inability to reach a WOW person anytime of the day or night without hold times that exceed reason, he said --that's the way it is. Cory seemed unwilling to tell me affirmatively if my sixty day warranty off satisfaction would be honored. Cory's obduracy morphed into what the French call a dialogue of the deaf. Finally, he relented. if I returned the rest of the equipment to Wow before the end of the month, the guarantee would be honored. We will see. Now, I am looking at a 270 dollar fee for services never rendered, incompletely rendered, in exchange for frightening--Twilight Zone "conversations" with Wow reps and techs. I don't know how WOW expects to stay in business.