I had to return my eyeglasses because they irritated my ear even after multiple adjustments. I guess you get what you pay for. The glasses were returned for a store credit and the shipment was confirmed received at Zenni Optical by the carrier on 04-13-2015 at 12:52pm.
Checking my account every day and seeing that the credit was not posted I would either email, go on the chat line, or call. Sometimes all three in one day. I keep getting the response that , it was probably received and still hasn't been processed but when they do log in the return we'll post the credit to your account that day or the next. But never do they attempt to determine if it was received or give a date certain when the credit would be posted. In the mean time, I'm wearing damaged glasses, which is the reason I had to purchase new glasses in the first place.
i'm beginning to suspect that Zenni Optical, in order to recoup some of the losses on returned items, are playing the float in a sense, and picking up some interest on those funds or worst yet, they may be in financial trouble and can't process returns in a timely manner. This makes me wonder if I'll ever do business with this company and for sure I will not refer potential customers. To the contrary, I would like the world to know about this problem.
I was so excited to order from Zenni, love the styles and the prices. However, when I got my progressive lens glasses and my sunglasses, the prescription did not fit at all. I couldn't wear them more than a few seconds, they made me nauseous, see double, and everything was blurry - far off or close up. I called customer service and had to pay to return the glasses to see if they were made according to the prescription. They wrote back to say they were remaking the glasses, but sent me an invoice that showed they only intended to remake one of the two pairs. I got them back and if they made a change to them at all it was imperceptible to me. I was trying them on and turned to speak to a co-worker, I nearly fell because just turning my head made me that dizzy. No, I'm not exaggerating. I contacted customer service again and said that I didn't see the point in paying shipping to have the glasses made a 3rd time, and asked for a refund. They wrote back: As for your case, we advise you to confirm the prescription with your eye doctor and make sure the prescription you used is correct. Thank you for selecting Zenni Optical for your vision needs. I've been wearing glasses for 54 years and I've never had a doctor get the prescription wrong. I will take them to the doctor this week, but at this point I am tired of the poor customer service and just want my $100 back.
Zenni Optical, Inc. Reviews
I had to return my eyeglasses because they irritated my ear even after multiple adjustments. I guess you get what you pay for. The glasses were returned for a store credit and the shipment was confirmed received at Zenni Optical by the carrier on 04-13-2015 at 12:52pm.
Checking my account every day and seeing that the credit was not posted I would either email, go on the chat line, or call. Sometimes all three in one day. I keep getting the response that , it was probably received and still hasn't been processed but when they do log in the return we'll post the credit to your account that day or the next. But never do they attempt to determine if it was received or give a date certain when the credit would be posted. In the mean time, I'm wearing damaged glasses, which is the reason I had to purchase new glasses in the first place.
i'm beginning to suspect that Zenni Optical, in order to recoup some of the losses on returned items, are playing the float in a sense, and picking up some interest on those funds or worst yet, they may be in financial trouble and can't process returns in a timely manner. This makes me wonder if I'll ever do business with this company and for sure I will not refer potential customers. To the contrary, I would like the world to know about this problem.
I was so excited to order from Zenni, love the styles and the prices. However, when I got my progressive lens glasses and my sunglasses, the prescription did not fit at all. I couldn't wear them more than a few seconds, they made me nauseous, see double, and everything was blurry - far off or close up. I called customer service and had to pay to return the glasses to see if they were made according to the prescription. They wrote back to say they were remaking the glasses, but sent me an invoice that showed they only intended to remake one of the two pairs. I got them back and if they made a change to them at all it was imperceptible to me. I was trying them on and turned to speak to a co-worker, I nearly fell because just turning my head made me that dizzy. No, I'm not exaggerating. I contacted customer service again and said that I didn't see the point in paying shipping to have the glasses made a 3rd time, and asked for a refund. They wrote back: As for your case, we advise you to confirm the prescription with your eye doctor and make sure the prescription you used is correct. Thank you for selecting Zenni Optical for your vision needs. I've been wearing glasses for 54 years and I've never had a doctor get the prescription wrong. I will take them to the doctor this week, but at this point I am tired of the poor customer service and just want my $100 back.