We cancelled AT&T Uverse service as of June 19th, 2015. Several weeks later, we received a bill that included June, and July. Essentially, AT&T had an extra ~ $121.00 in charges that didn't match our service. These charges were for June 17 through July 16, even though we cancelled service effective June 19th.
I contacted AT&T Uverse, via the web, a few days before our bill's "due date" of July 7th. I spoke with AT&T Uverse rep named "Adrian K," who reassured me that I would not be auto-deducted because my account was cancelled. Of course, we were charged the extra ~ $121.00.
We called AT&T Uverse and they said since our authorization was on file for the auto-deduction, they were within their right to take the extra ~$121.00. However, AT&T improperly has our money for services they never provided from June 19th through (future dated) July 16th. We just want our money back ASAP.
Avoid AT&T - The store employee gave my wife "free I -pads" when she bought new phones. Nine months later she noticed that she was billed $50. a month for those tablets. The manger denied that this could have happened. In spite of thousands of online complaints that can be found by searching at&t over the Internet, this dysfunctional, corrupt company continues to allow their guerilla sales force to use sleazy sales tactics to lock people into long-term, contractual services by promising promotions and discounts that simply do not exist. Then, once youre locked in, at&t begins to over-bill you and ignore your complaints and requests for assistance.
Their customer service SUCKS. When dealing with their customer service employees on an individual basis, they are decent and kind people, but as a collective, they are trained to only work on the company behalf.
ATT is the worst company in the world . They are incompetent, lazy, they do NOT do anything for anyone. THey just put you on hold for hours and come back and do nothing. Everytime I call them I know I will end up being frustrated with them because they are the worst . DO NOT USE ATT. They are incompentent and they don't know what they are doing! A
ATT is the worst company in the world . They are incompetent, lazy, they do NOT do anything for anyone. THey just put you on hold for hours and come back and do nothing. Everytime I call them I know I will end up being frustrated with them because they are the worst . DO NOT USE ATT. They are incompentent and they don't know what they are doing! A
I attempted to get a phone service from AT&T so that I could get internet service cheaper from another company but when I contacted them i was told by one their reps that I could only get a phone as part of a package,the cheapest was the phone and internet.Believing this I was trapped in to a 12 month contract that was outrageously high.Since investigating further I have found that it is possible to get just phone service.Why the company allows their reps to lie in this way is uncroupulous and should be illegal. As soon as my 12 month contract is up I will be dumping AT&T as I have found a cheaper phone service that wil not blackmail me into a package deal and was amazed that they used these tactics to get customers
I had att for my dsl service till mar5ch 23 2015. I called to transferr my service and they wanted to upgrade my service and charge me more money. So i told them just to cancel my service. I got Comcast internet. In April of 2015 ATT took out $149.95 out of my bank account. I called right away. They told me that $29.95 was for the service dor dsl and @120 was to transfer my servicre. I have called 13 times trying to get my money back.Everytime i call they tell me it has been processed and it will take up to 7 to 10 Business days to get my check back. Here it is June 30 2015 and still have not recieved my money back yet. Does anyone know if i can sue them or do i need a attorney to get my money back. It should not take 10 weeks
I filled out what appeared to be a survey from AT&T that promised a free gift. There were several gifts to choose from one of which was a skin serum. It suggested that all I had to do was to pay shipping. However, I was later charged over $98 for the serum. When I called to say I hadn't ordered the product, I was told that I had been enrolld in a "free trial" and that, when I didn't cancel within 14 days, I was charged for the product I received and enrolled in a subscription. When I told them that I hadn't signed up for a trial, I had been told I would receive a free gift, the agent told me that I should have read the terms and conditions more carefully. When I told her that this was a scam and that I would report them, she said she could refund 1/3 of my money. I did receive an email saying my "subscription" had been cancelled and another saying that I would be refunded $29.52. At this point, I'm not sure whether either is true.
I just retired,bought a rv,a computer and a smartphone.I was new at surfing the web and did not know about free wifi at the time.I went to at&t for help and they talked of this great plan that I could use my smartphone for a hotspot.Ten gigabits.for only $75 dollars.I signed up. After surfing the web and learning how to use my computer I keep getting text notices from at&t that I was over my ten gb limit.I have a data usage graph on my phone and it showed I was not,so I did not take a big notice.About a week later I went on line to check my bank account and notice $500 dollars missing from my account,yes did give them access to my account for monthly auto payment of $75 dollars and increast my streaming at $15 for extra one gigabit,but when I found out it was $500 dollars I went to store to show them I was over charged and got nothing but confusing storys from three different people and left confused.
The next month I very closely watched my data usage, keep it low and learned and started using free wifi at various places.Well I got another $500 dollar phone bill.went to at&t local store to complain,got to run around.Demanded to talk to many and ask for copy of phone bill and proof of charges, manager stated the store does not have it, called custermer service and they stated it would be a month before they could send it,telling me some tall tale why.I demanded the local store manager to take me off auto payment and they did on the smartablet,thats the same thing they did last month when I went in and told them to limit my data streaming,so I demanded a paper with the managers autogragh on for proof.Well after all my complaining at&t refunded me $42 dollars out of $1000 dollars they ripped me off for throttling data at fast speeds. terry,san jose,ca.
I have been paying AT&T for 12.0 mbps for three months. I have been at 10.0mbps at the highest speed test run on ookla. I have repeatedly been dropped daily with no internet at all. It will be down for hours. Throughout the day I have to fix the "router and access point" in network diagnosis. It will apply the fix and my speed will go up a little bit. Most of the time in evening I am at 6.0mbps or lower. I have called them numerous times with no fix in site. They will send a tech out for $100.00. They also freeze up my laptop when it is out with the AT&T repair page. Also all of my browser icons change to the AT&T blue globe icon. I cannot even read a cache page. They keep my browser on the repair page for hours. I have to reboot the router fully then wait for a signal throughout the day.
Every time i call to complain they tell me, its me but they say a tech will come out for 100.00. I have paid them over 300.00 so far for the initial install 100.00 and 3 months bills including unwanted monthly equipment fees i was never told about and over 60.00 in taxes. I don't know what to do? I have a year service contract with them. I am paying 55.00 monthly plus taxes and fees. They are not providing me with service i have been paying for. I see it only getting worse daily. They are scamming me. I have a brand new computer and have all wi-fi adapter settings correct. Initially in the first week I was seeing 12.0mbps on speed test. So i know its not me. I have never changed the settings. I am reporting them today for fraud. They have lied to me repeatedly and brushed me off as If I do not understand.
This is CONSUMER FRAUD. I am stuck being taken advantage of and paying for services I am not receiving. Please help, I am on social security and live alone. I have no money for the 100.00 tech service call. Also is it right they charge me a 100.00 connect fee for the initial start-up cost? They also charge me 6.00 a month for protection in case my equipment fails or i need a service tech. which i have to pay but when you call with problems in your speed they require another 100.00 to come and repair? I am being scammed! already out $330.00 in 2 and a half months for what is supposed to be 12.0mbps. I always get less than 10.0mbps usually around 6.0mbps. I run the speed test throughout the day and it fluctuates constant changing up and down. so slow most of the time I cannot run a video or page takes over 20 seconds to come in.
This has been told to them by me at least 3 times a week. nothing changes. please help i do not know what to do? If I drop them all together they will charge me for a full year anyway plus disconnect fees and extra service charges. I have no re-course and no resolve. This is fraud with a consumer being devastated and abused by it. Thank you.
I found out after 6or 7 years that I owe Over 500.00 for a land line service that was bundle with my wireless and Internet service. I dropped the landline from the bundle and paid the bill and still is paying the bill to this day. They tried to tell me they created another account for the landline once I dropped it.. Unbelievable...
$14.95 Internet service is a lie, the reps lie, and the Managers hang up on you.
Here's what happened. I have ATT as my cell carrier, i recieve an UNSOLICITED email from ATT offering me internet service for $14.95 a month.
I think, well that sounds ok, so I sign up. The girl that took my order assures me that there are no additional charges, set-up, activation etc. My first bills comes and its over $150.00, and I'm being charged $45.00 per month for internet. So I call in and they they say I'm being charged for additional fees, the very same I was assured I wouldn't be.
They say that the original rep didn't or shouldn't have made these claims. I ask to listen to original recording when I signed up, they REFUSE. I tell them its fraud to lie on the telephone over state lines and that I should call the Illinois AG. THEY HANG UP ON ME. I was polite but firm.
In a nutshell, the rep outright lied to me, I cancelled after less than two months and now ATT is coming after me for over $200. AND IM AN ATT CELL CUSTOMER FOR 5 YEARS. Dont believe anything they tell you over the phone. They do not stand by their word !! and they treat their loyal customers like garbage. I didnt even ask for it, they came to me with the offer. ABSOLUTELY UNBELIEVABLE
Im open for any Class Action Lawsuit that can be brought against them.
Do not trust AT&T with their new home security product they call Digital Life. In my case the package sold to me was not what was shipped. The installers had to install something different. And when I got the first bill there were extra items added that were not installed or in my original agreement(and sales brochure). You cannot deal with the stores for Digital Life. The sales people there told me I to call their toll free number.
The people at the Customer Service toll free number will not correct the bill and will not cancel the contract. Even though they breached it by charging for items I did not get. I had 2 different (support?) people refuse to let me talk to a manager. I either pay the bill or will get socked with a $700 termination fee. Even though I called them within 14 days (per their sleazy contract) from the time I learned of their upgrade I still cannot cancel. ATT made sure I did not know the extra charges by not providing an invoice at or immediately after installation. I assumed I would get mailed/emailed within time to cancel if any issues but I was wrong.
Until you get the first bill you do not know what extras they had charged for and it was all supposed to be free. I even had an atty try to contact them and they did not reply.
Avoid these people like the plague. Their sales, installation, and billing people are not to be trusted.
I was informed by ATT that I had to switch my internet service to U=verse or lose internet service. It was switched on 2/28/15. I was told not to pay my bill for the old service ( $31 internet service 2/1 through 2/28 and Home phone 2/23 through 3/22) until I would receive the Final bill.
My bill for the NEW service dated 2/28/15 was from 2/28 - 3/28 for U=verse internet and 3/1 - 3/28 for home phone which I paid on 3/24. My final bill dated 3/23/15 for the OLD service charged me from 2/23 through 3/2 for home phone and $31 for internet service 3/1 through 3/31 which was already included on the new u=verse bill and paid for.
I called att and after over 1 hour on the phone and being past around to different customer service agents, I finally talked to someone that understood the mistake made. He told me NOT to pay the bill until I received a new revised bill.
After 2 weeks, I started getting harrasing phone calls from a collection agency that I owed att $87.22 for not paying my final phone bill dated 3/23 on the old service.
After receiving my revised bill dated 4/23/15, I noticed that I only got a $29 credit instead of $31 for my old internet service . I was charged through 3/2/2015.
I called again to have it adjusted for the $2 double billing 3/1 and 3/2 for internet service, not addresing the double billing for internet service for 2/28 and home phone service 3/1 and 3/2. I was told that since my bill had been turned over to a collection agency, no further adjustments could be made and I could only deal with the collection agency.
I ask for a supervisor and was given the same answer. I refused to do this and said that this was not my mistake and att was fully responsible and as a consumer I was taken advantace of by double billing and falsly reported to a collection agency after being told by att not to pay my bill until I would receive a revised bill.
March 10th 2014 At&t Uverse account holder Nancy Campbell passed away. At the beginning of April (when everyone was going home after being in her home to help... we were deciding what to do with her property and her home)I called to inquire about continuing the service at a lower price and transfering responsibility for the account to my name. I did NOT agree to the terms given by At&t. I did not agree to transfer responsibility as they were requiring a deposit. I did not pay the deposit or sign any agreement. I declined service and seeing as At&t was notified that my mother was deceased I assumed that the account was inactive. A few months later I realized the account was still charged on a monthly basis. I called At&t to explain the situation and they refused to reverse the charges that were made on her account after they were notified of her death. This would be like if a customer called several different cable companies to get pricing information and realize a few months later one of the companies had started charging the customer on the date of inquiry even though they did not order the service. I only inquired about the cost to transfer to my name, I did not agree to the transfer and I did not order the service. At&t claims that when I made the inquiry, since I used my mother's pin number to access the account that I was then responsible for the bill. There are a few different people handling my late mothers finances and not ONCE has a company claimed that the person making a call on the deceased's behalf was personally responsible for the bill. This is absurd. When I called and informed them of the account holder's death why did that not close the account? What more did I need to say? What were the magic words I needed to say to turn off the service other than the account holder is deceased?
I had a issue with a simple request to get a copy of a bill. I filed a complaint with their corporate office after multiple attemts to simply get a copy of my bill. I had called in to request this bill and AT&T sent my bill to the improper address multiple times. I called in and corrected my address approx. 7 times. STILL no final bill. THIS morning I called in and asked what the deal was, they gave me an address that I had 4 years ago! This Don guy from corporate called me and basically started off with "this ain't gonna happen" period. He was a jackass from 6 seconds after I answered the phone. I had called in to the local office and tried to speak to a supervisor, they simpley passed me around in the office, I could hear them giggling and laughing.
I was told that I would receive bills at my address and that they would not turn it over to collections because of THIER mistakes. They DID turn it to collections and they insist the only way to fix this is just pay a bunch of fee's. I have been lied to and actually recorded some of their phone calls. I am SEEKING an attorney to go after AT&T at this time.
DO NOT use AT&T for their service. THeir accounting department is incapable of correctly handling your account
I am experiencing the same problem with them wanting to Double bill on a paid bill which was paid automatically now they are saying the bill is past due
They are clearly and blaintently trying to rip me of and I will persue this in a Court of Law
For some reason my phone has not been able to connect to my wifi router for a long time now. So, whenever I use any data it is all cellular and it's billed to the account. I have tried calling customer service . I enter my router password over and over and it just never connects. This was never a problem until about 6 months ago.
I spent 83 minutes of conversation with five of ATT&T cell telephone representatives, none of which would waive the inappropriate $294.16 charge on my cellphone for international data transfer that I neither requested nor received any benefit from.
The issue stems from a new phone I activated in March 2015 to take pictures on a mission trip to Guatemala. Unknown to me, the new phone was set to allow roaming. I turned the phone on during two layovers at Mexico airports to utilize only the wifi at the airports.
The charges represent one fourth of the mission trip cost, and did not benefit me in any way. After amassing almost $300 in charges over about 3 hours (that is $100 per hour for no benefit), the company shut down access. The obvious question is, why do they not stop international roaming until the customer requests it? Their answer is the customer has to remember a complicated series of settings to change among the many available each time they near a border or fly into another country, or “we gotcha” (my interpretation).
I cannot believe it is allowed to bill customers for services not requested, and for which there was no benefit. Who pays bills for receiving nothing? If other companies act so outrageously, there are tens of thousands if not millions of dollars being charged via this convenient profit center for unscrupulous companies.
If this is allowed, it should not be. Consumers need protection against these ridiculous charges that are not requested and serve no benefit.
DO NOT BUY ANYTHING FROM AT&T!!! They are ripoff artists!! I ORDERED MY Uverse service MONTHS AGO at an agreed upon recorded conversation price of two phone lines + Uverse for $34.99 a month for a year and they sent the first bill at $59.99 a month and added fees to $68+ total. I called them over fifteen times on this and they will not listen to the recording nor change my bill amount. They sent a second bill of $59.99. They have disconnect me even though I'm in 4 online college classes and tried to resolve this with them. They told me the person lied to me who offered me the $34.99 price and they won't do anything about it! The first month I didn't even have service. They were out here weekly trying to figure out why there was no outside signal, even after installing everything, IT STILL DID NOT WORK. I HAVE MADE NUMEROUS ATTEMPTS TO CONTACT THEM AND ALL THEY DO IS GIVE ME THE RUN AROUND. THIS COMPANY IS A SHAM!! I AM LAUNCHING A CAMPAIGN TO INFORM AND WARN PEOPLE OF AT&T's Uverse HORRIBLE BUSINESS PRACTICES!! I was told that they have been told to lie to people just to get them to switch to UVERSE!! I told them when I agreed to the Uverse deal that if I was charged incorrectly I want a guarantee they would put me back to my DSL with them at $14.99 a month, the person agreed and I've requested It numerous times and they say they cannot and will not switch me back!! PLEASE SPREAD THE WORD AND LET EVERYONE KNOW AT&T Are Thieves AND LIE TO THEIR CUSTOMERS!!!!! I don't want anyone else to have to go through this same crap that I have.
My husband called AT&T because our youngest daughter keep going over her data. He just wanted to add more data to her number. The lady on the phone talked him into a shared family data plan. My older daughter and I had unlimited data. She did not tell him that our unlimited plan would be cancelled. We have been careful to keep our unlimited plan for years…now it is gone. We called back within the hour, but they said it was too late! I have always felt loyal to AT&T, but I no longer trust them. Beware of their tactics!!! They will do anything possible to get you off unlimited.
We tried to talk with one of there representatives to see why the bill kept going up and up and then it was ridiculous . We wanted to get it under control and asked if we could work out a payment schedule but they would not work with us and wanted the whole payment. it's sad that society has become just numbers not the individual who once had a voice. the customer service has gone to hell.
My wife and I went into the ATT store at 50 and 405 in titusville on 12/13 to buy a ipad for the wife . Dion helped us and said while we were there we could both have a free phone upgrade and all we had to do was sell her us our old phones for 100 buck each and we would get free phones. We didn't need phones at the time but really free? How do you past that up? We were in an ATT store. They wouldn't rip us off right? We traded in our phones that were working just fine for these new phones. The wife bought her Ipad with a 300 buck deposit and we would finance the rest. Well after about 8-9 months I asked the wife if our phone bill had come down in price as the ipad should be paid off by now. After reviewing the bill it appeared that they had charged us full price for the 2 phones.1200 bucks.. What? I went back to the store and one of the folks there said that Dion would call be and straighten this out as she was not there at the time. She never called. Huh...go figure. I want back to the store and she is not around again. I asked one of the sales people how could this have happened and he said" there are some sales people that lie and decieve to make a sale" What? And he repeated it again. I was floored. This is the way Att works apparently. I have file many reports through Att and they couldn't care less. They have lost my business in the future. I just wanted to let other folks know to be very careful dealing with these jerks.
I live in a community where every one around me has ATT for house phone service and Internet. I move here 2 1/2 years ago. I have been calling ATT on a daily basis only for them to tell me that "they don't have any hubs available". They have escalated the ticket to the engineering department and they told me someone will call me back. For 2 1/2 years now I have yet to received a call back from anyone at ATT. I call the offices of the president of ATT and that was a joke as well. The sad part is that Century Link is willing to provide services but ATT will not give up the spot. Talk about socialist service? ATT must be regulated by the Obama administration.The "conecting more people" advertising is a joke. This is insane and I don't know where else to do. Any suggestions?
I have been with ATT for almost a year and EVERY 2 months it is yet something new with billing!
Now, they have changed my password for customer service to access my account and they state "I need to go to a local ATT Corp. location to change my information!
I did NOT change anything and I refuse to take/spend my time to correct something that once again they have messed up.
After speaking with four different "customer (dis)service" personnel there is no way any of them can override the system so I can authurize them to access my account and make the corrections in billing that were supposed to have been done in March.
If you are considering them for ANYTHING, turn and run away as fast you can!!!!!!
I opened an account with AT&T in 2009 via bank draft.I was told that bank draft was the only way this could be done at the time.This account remained open until 2013, although I repeatedly requested that the account be closed since the 2year contract had expired.After numerous attempts to close the account and given the run around, I made a trip to the bank and stopped the bank draft in person.Recently, I requested copies of my credit reports after being turned down for a 200.00 dollar loan at my credit union and was told everything looked good except for an AT&T entry for collections for 211.00 dollars.Although it is officially too late to protest this with the credit agencies, I did want to warn others of the danger of paying through bank drafts.I ran into this again just last year 2014 where in order to stop a bank draft you must send a certified letter 3 months prior to stopping the draft on a particular date.I will never be persuaded again into giving access to any company through a bank draft and believe cellular phone companies need to be more regulated and monitered by the proper agencies as white collar theft is no different from any other theft, maybe worse. Paul, Cedartown, GA
Tried to switch out of a family plan at a mall AT&T kiosk. Was told it would be simple... no problem. Just call and get number ported over. Called next day, was told that was not possible. Was told the mall kiosk people lied to me, but they were not really with AT&T... so ignore them.
Person on phone said they could do it. They switched the wrong number out, and shut off all phones in family plan. Called back.... no phones.
Oh.. .that person didn't know what they were doing... so sorry. But I do. I'll fix it. Thanks. All phones still off.. wrong number out of family plan.. No Data on any phones. Called back.
Oh.. that person didn't know what they were doing... I'll fix it. Cut off. This is after about 4 hours on the phone during work. Not that they cared. Finally got ahold of someone in corporate to fix it. So. I decided to leave AT &T cause they can't seem to agree on how to do things. Mall people called and asked how my phone was. Explained what had happened. They inform me that internet AT & T doesn't like mall AT & T and steals business. As if I care.
Does this company train people? now.. they bill me early termination fees. Call to dispute, saying I was told it would be 19.95... not 275 dollars. Get ahold of management. they send me to billing. Say that they can help and maybe reduce cost. Get billing. Once again I was told that was misinformation. We can't do that. Of course not.
Terrible company... rip offs. They claim no responsibllity for there reps.... don't mind saying no one knows what they are talking about. Should be condemned.
In 2014, based on offered promotions and promises, I accepted a 2 year contract (via telephone) with ATT U-verse for cable, internet and voice services. At my insistence, the agent confirmed several times that the total monthly amount would remain fixed at $177.- thru the life of the contract, or until January 2016.
I was also offered a $100 credit card (received) and the choice of one item; I picked the 35" TV. I confirmed with the agent that I chose the TV. I subsequently confirmed on their website that I elected the 35" TV and I believe there was one more written confirmation subsequent to that. When, after a few months I called to tell them I had not yet received the promised television, I was informed that I had neglected to confirm my choice (yet again) and so I lost the chance at the promotion and it was no longer being offered – tough luck. Nowhere did I see, nor was I advised that I needed to confirm my choice of gift not only once, or twice – but three and four times. Does this sound like a rip off promise, or what?
Now, ATT has started billing me $195.+/mo, and when I call to complain that this is not the contract price, the agent advises me that the offered promotions are still effective but that other aspects, such as free box was only valid for a year and as that period has expired, they are charging $9.00 for the box. They are also charging $3.00 for TV (whatever that means) and $1.00 for something else and, in short – charging $18.00 more a month. I spent over an hour on the phone (as per usual), explaining that the agreement was a fixed monthly amount for 2 years and that, if they are going to raise fees for whatever reason, what is the point of a contract?
The agent offered a new promotion offering a savings of $26/mo for 3 months but I kept telling her all I wanted was the same contract that we had in place that was supposed to be fixed for 2 years. No way, she said, could she remove the new charges.
I did not accept this new offer because I don’t want them to think they can break our contract, placate me with a new – lesser – offer and wash their hands off it.
I feel totally abused by ATT and am sick to death of their devious practices and deceitful policies.
I changed cellular service because It was not made clear to me about upgrading. I was treated rudly after 8 years of service. So I changed service to Tmobile and when I changed they did not close out all 4 phones lines and my bill was still accruing charges. Then I got a bill in the mail 2 months later that I still had lines open and my bill is now 471.00.
I then called them and I couldnt make anyone understand that I cancelled subscription on Jan 21, 2015. The new bill was recieved on March 23, 2015. I talked to 4 different people and couldnt get anyone to understand my situation. That I cancelled service. I started a new service with Tmobile on Jan 21, 2015. I then was told I have a bill 613.00 and if I didnt pay it will be on my credit report. So I didnt get anywhere.
Called and ordered service the 1st week on March 2015, had services installed by ATT on Friday March 6. also swapped my Direct Tv service (keep in mind I had been with Direct TV for 10 years). Att told me that in order to get internet service at my home (DSL) I would have to have other services with ATT, so I did. The person I spoke with stated that they have to open a port because there were too many people on the exsisting ports and he would call me back at 1pm est with the status of that port. At 1pm he called me back and stated that the port was opened and assured me that I would have internet service within 10-14 days. I called back on 3/20/14 and was told that it would need to go to the escalation department and I would receive a phone call within 24-48 hours. This was at 4pm on a Friday and I flat out told the lady lets be real you know and I know it will be Monday before I receive a phone call because tomorrow is Saturday and then Sunday. On the 30th of March my husband called and was transferred 4 times and once 5pm hit, he was hung up on. I called back today 4/7/15 and was told by the customer service rep and Viloet (supervisor) that their system was down, after waiting on hold, and that I would have to call back that they can not return phone calls or give me a direct number to someone who will answer the phone. I told her that I would enterain her thought and call them back but I will be adding reviews to every social media site and add to the already numerous bad reviews.
The telephone companies are ripping off the American public.
This should be no surprise to anyone because the old Bell System hid its actual costs from the FCC and State Public Utilities for decades by cooking its books. It's cost accounting was so bad that Ma Bell finally had to "introduce innovative functional accounting practices" so that it could come close to estimating its own true costs just to manage its own bureaucracy. Even before its divestiture into AT&T, Lucent, and the band of thieves, the phone companies became extensions of the Federal Government accommodating every form of social change to the detriment of consumers and employees by ignoring good performance in its internal hiring, performance review, and promotion policies. One former AT&T female executive, promoted within AT&T largely because she was a female, became CEO of Hewlett Packard and nearly drove HP into oblivion because she was accustomed to playing the game of pleasing her superiors and spent all her time preparing power point slides for members of the HP board of directors. After being encouraged to depart HP, she now wants to use her "management expertise" as an elected official for the State of California. That would be a ripoff to the unsuspecting few remaining conservative voters in California.
Now the telephone companies are helping our progressive federal government provide free cell phones (but not for free or even at cost to taxpayers) and free cell phone service (here again not free or even at cost to taxpayers) to the "poor" (i.e., those who are willing to vote for the candidate closest to being qualified as a communist or socialist).
Telephone company contributions and lobbyists have helped to override any law or regulation that would limit the number of undesirable calls from telemarketers because telemarketing is a not insignificant source of income to telephone companies.
I wish that this kind of behavior were unique to telecommunications corporations. I wish that we could take back America from progressive, or just plain crooked, politicians, civil servants, lawyers, and judges.
I opened a residential internet account with AT&T in the fall of 2010. I was told at the time I would be charged $14.95 per month for service. At the time they told me to pay the amount on the bills, which were $30 and it would take a "few months for the billing to catch up" and they would credit my account the difference. After six month my accounts still did not show that rate and numerous calls to customer service did not resolve the issue. I attempted to contact the corporate office and was contacted back by an employee named Rhonda nearly a year later. She apologized for the situation and zeroed out my account balance and said that she would give me six months free service.
I was still billed for service at the increased rate, despite the promise of FREE. I called again and again was forced to follow up with corporate where I was assured the situation would be resolved. Again it was not and I ended up canceling the service. In 2012 I again sent letters and spoke with a woman named Doris, who again, promised to resolve the issue. It has recently come to my attention that the issue was never resolved and I allegedly own money for "non-payment".
I contacted corporate again, outling again, all previous communication and explaining I couldn't owe for "non-payment" when I wasn't supposed to be charged for the service in the first place. Their response was they had no record of an employee named Rhonda or that any promises had ever been made about credits to my account and free service. I requested account information to verify and was told that they would not release any information regarding the account to me without a subpoena. I have made numerous attempts to rectify this situation and they have failed to work with me. They will not give me any response other than the amount they allege is owed and they do not have any knowledge of the employees I have previously spoke with.
I just received my Uverse bill, and it's about a $140 more than I was quoted. Was told I was getting a bundle for $139 dollars for U450 and Internet Power. My First Bill is $136 for Phone and $79 for Phone, + Taxes and fees, Guess I wont be using AT&T After all. I can afford to eat teh cost of switching and Illinois law gives me 30 days to get out of a contract, just want people to be carefull. The Sales reps over the phone are blatantly lying. As a sales director this behavior is far and away the worst I have seen. Dont get trapped!
AT&T lies and hides their charges. I was never told there was a charge for installation until well after the installation date, and at that point I was told, well, too bad that no one told you about this charge, but you still have to pay it regardless.
Then, when I decided I'd had enough of AT&T and wanted to cancel, I was told that was fine but I had to pay a $165 early cancellation fee. When I pointed out that I was never told about this fee, I was told that a document detailing this and other fees was mailed to me. I never received it, but of course I can't prove it, so I'm out of luck. I feel ripped off by AT&T in both the installation fee and the cancellation fee.
As far as the service is concerned, I was without phone service for 4 days when I was first installed with AT&T. No one at AT&T cared or did anything about this. Then I was without TV service and had to wait for a tech to come out. I was told this time that there would be no charge since I was within my 90 day grace period. When the tech came out, it turned out the first of all, the problem was caused by some work AT&T had done on hte main server box down the street from my house and second, that the tech on the phone should have been able to tell me how to fix the problem right away, with no interruption in my service.
I switched after one month with AT&T to another company, even though I have to pay the early cancellation fee. I refuse to deal with a company that is that duplicitous and incompetent.
The AT&T advertised "rollover data" is a farce. You only get the data for 1 month and they use your regular data allotment first the next month. So the only possible way to use this is to have a low data month and then follow it with a high data use month. For example, if you have a 1gb data plan and only use .5gb this month then next month you have 1.5gb. But if you only use .5gb again then the following month you revert back to 1gb instead of having at least 1.5gb.
The company should be prevented from advertising this as a rollover plan that competes with other services that provide genuine rollover.
I have been an AT&T wireless customer for over 15 years. I had a bill sent to collections that was supposedly taken off several differnt times by Customer Service after I changed services. I have a new bill that has been sent to collections that I know absolutely NOTHING about. Now they have messed up a very important part of my phone information and it has stuck me with a faulty phone and insurance I can't use.
When I bought my LG phone thru AT&T 2 years ago, I registered it through both LG and AT&T. Fast forward 2 years later and my phone is no longer under warranty, but I have been paying for insurance on it, since I got the phone. My phone is a stock phone, locked and never been rooted. I tried updating it, got a phone not registered error. I go into phone settings and my IMEI # is "0". It has also been rebooting randomly and crashes when I go into App Settings. I call AT&T Terch Support. They look my account up and for my particular phone number it shows "unknown device" instead of the LG it once showed. The IMEI number they have for my phone doesn't match the IMEI number on the inside of my LG phone or the box it came in either. They blame it on the phone. Since it is out of warranty, they have me file an insureance claim for a replacement. However, because the phone showing on my account shows unknown device and the IMEI number doesn't match the phone I'm using, my insurance claim has been denied because it shows my LG not to be in use. Now I'm stuck with a phone I can't update, and have been payiong for insurance for 2 years that I am unable to use. AT&T has been ZERO help with resolving this issue. Their standard reply is call LG, maybe they can fix it. LG wasn't the one who screwed up my account and gave me a different IMEI number than the one I originally registered with!
My contract is up in June and I will NEVER go back on contract with AT&T, nor pay for their useless insurance. They claim to be #1 in Customer Satisfaction, but I can tell you right now, I'm NOT one of them!
AT&T U-verse TV U300 Price Gouging (Bundle Discount? Really what discount?)
No Discount here... My bill just increased overnight from $121.07 to $131.07
They dont tell you this bullshit - "This promotional offer is a $30.00 discount per month. This promotion expires on 03/19. You were credited the discount amount from 02/21 - 03/18.
I do NOT need to deal with a company that would tell me my monthly bill would NOT go up after the introductory upgrade after being duped into signing up for a 2 Year contract - now my bill increased from $121.07 to $131.07 thats how they treat customers?
I've sent a letter of complaint to them about this, but knowing that it will do NO GOOD and chatting or calling - I'm posting here...
I absolutely do NOT need to give my business to bold-faced LIARS.
AT&T Advertising Solutions sales representative contacted my trying to get me to do some advertising online. I told him that I would like to see a written contract before agreeing to the advertising and he said that he would email it to me. I did not ever receive a written agreement.
About a month later I received the first bill. At this point my secretary called and said that we had not agreed to any advertising and asked them to cancel it. The person that she spoke to said that I had given them verbal authorization to do the advertising.
The next month and three months more we continued to receive bills for each month and a past due amount. we contacted the billing dept and told them again that we did not want the service and that we had not agreed to it to begin with. Each time they countered and said that I agreed to it. At this point I called in and demanded that they cancel the service and send me a copy of the written agreement. They canceled the service but they did not send me a written copy of anything. They are still trying to collect for five months worth of service they claim to have provided. We did not receive a single call from anyone that said they saw the listing these people were supposedly providing for us.
The matter has now been turned over to a collection agency and they are threatening to add additional fees, negative credit reporting, and court action.
I would be very interested in talking to anyone who has had a similiar experience.
I recently switched from Verizon to AT&T wireless, bought a Moto G Android smart phone, installed Google Voice app. GV was setup to handle International calls. Worked fine for a few days.
Suddenly International calls started going via AT&T that caused havoc in my bill. Just four calls to India, and AT&T slapped me an unblievable $400+ i.e. 40,000% higher than GV. I cried but AT&T refused to help. AT&T requires me to sign up for $5/month plan if I want to use their 32c/min service but they do not require any agreement from me to their $3.49/min service, yes, 349 times GV rate. No agreement needed, no warning issued, no alert that their meter was running 349 times faster. Which part of the world charges $3.49/min in 21st century?
If this is not a ripoff, what it is? Yet, they can shamelessly claim "Customer First!!"
Randall Stephenson, AT&T CEO - I have been calling AT&T since November 25th regarding a cable & telephone line that is down on the left side
of the house barely touching the lawn. I consider this a hazardous as well as an emergency situation! I have been connecting to your
Phillippines outsourced center who wasted not only 45 minutes of my time on that day but again today for another 20 minutes by not
transferring me to someone in the US despite my four requests in this one conversation. I had to actually do research to find a telephone
number to connect with a local office, which by the way is a big waste of my time. I understand you are thrilled that you are saving so much
money by outsourcing all our jobs to the Phillippines for $333 USD per month, (I pay for 3 months of her salary hmm) but if you cannot find a
way to provide a US repair number on my bill in the future as well as to have someone repair the cable line on the left side of the house and
the cable line on the right side of the house by the end of business today, then I will be forced to quit AT&T which in my eyes today is no
longer an American Corporation but a third world corporation. The telephone number is 954 xxx-xxxx. This company lacks customer service and it
should not be able to do business without providing an emergency repair telephone number for local repairs. I should not have to call the phillipines.
Because of the many hours I had to waste of my precious time in trying to get this repair, I want to make everyone aware of what a lack of service is.
If I knew of a company that had US based customer service, I would switch all my properties telephone services immediately. Please contact me if you know of such company.
I have been receiving numerous recorded messages from AT&T advising that they were going to discontinue their 'services' if I didn't pay my account. My account is current and when I was finally able to talk to a live person I gave them all the banking infor regarding our account. Then an agent called back and wanted us to contact our bank and have them fax a copy of my bank statement that would prove that the payments had been made. We were reluctant to do this but we did it anyway. It didn't seem to matter because we still get the recorded messages with the same ole tripe. If this was a one time event I could chalk it up to human error but it happens all too frequently to be just a human error. it's a hitch in their computer programming. Talking to an agent that breaths is extremely difficult and frustrating when trying to deal with AT&T.
I was lied to in Sept. when switching from Time Warner. Sales Person said they would match TWC price and offer $100 prepaid Creit Card. When we received first bill, it was for the $93 which we were paying to TWC. The next bill was $136.00, they said the increase was for a set up fee, the Sales Person originally told me that he would wave that (LIE) because when I called they said there was nothing they could do. We paid that, our next bill came again for $136.00 and this time they said it was because they had to increase internet service in our area, we paid that bill. In December, we received a bill for $136.00 however we were into the Holidays and business and planning a move on the 28th. This is when things really get interesting. I call on Dec. 27th to see if they offer service at our new address, they said yes, I asked them if they could move our account to the new address and they said yes. AT&T customer service issued a "move order" and ould install service at our new address on Jan 2. We totally forgot about Dec bill (our fault) and on Jan 28th our service was turned off. I immediately took time from work to call and see why, it turns out it is because the December bill had not been paid. I immediately paid it and they said service would be restored within 2 hours. ( hours later and no service. I called Customer service and was told it was not turned back on because there was stilll $93.00 past due. At this point I was very upset, I took 1.5 hours from work dealing with this earlier and was told we were good to go. I asked what this $93 was for and they said it was for January's bill, We are sill in jqn so how can that be? Especially since we moved in on the Jan 2nd and our billing cycle runs to the Feb 1st. They said there is nothing they can do vey rudely, I either pay or they will send to collections. I asked why only wone bill was for the originally promised $93 and they said because I did not contest those bills when they happened, they are now closed and nothing they can do. So now I am overcharged all these months and they tell me January is past due and we are in Jan, and also that a new bill will be due on the first. This is a sneaky web of lies, decdeit and poor business practice. They scam you at AT&T and get away with it. They have an "A" rating with the BBB but have $27,000 complaints. Why is this, a bit of research uncovered a huge scam at the BBB as well and well documented by ABC news and a host of media outlets. it appears that when you are "accredited" which costs a fee which itself vaious with a companys income, WHAT?? (how is that fair?) and a company ansers a complaint whether it is resolved or not, they maintain an "A" rating. Well this the case with AT&T. BBB is NOT a government agency but merely perforing leagal extortion against companies.
At the end of the day at least there are venues such as this site to voice a complaint and its taken seriously. The big AT&T wins against this little guy in me but they ultimately loose a customer because I am canceling my service tomorrow. I am sure they do not care but maybe some else will read this and stay away from AT&T, I should have read their complaints first before signing up, Thousands similar to mine, why is there no class action suit???
Buy products from a retailer who will support the warranty. We purchased a charger for use in our car for my iPhone 6 from this store. The first charger failed within a month after the original purchase and the store replaced it. The second charger failed within about another month while we were on vacation and we were forced to purchase another one while on our trip. We returned to the Tustin store with a receipt and the defective replacement they had given us after the first one had failed, and were told we could only get another charger unit, not a refund or even store credit. (Out of necessity, we had already purchased another charger so we didn't need an additonal one.) We were told that the only way to get a refund or store credit was if the product was brought back with 14 days otherwise we could only get another "replacement" . Most retailers have a refund period of at least 2 months. So, why even shop here? From now on, no more AT&T for us. We will deal only with legitimate retailers who stand by the products they sell.
Spent over 2 hours trying to get information and to order new batteries for two phones, but can not order them because I did not know my favorite restaurant. Never heard of such a question before, finally got a supervisor after agents would not talk to me because I did not have the answer. and then she could not order them because my bills are combined and they could not access my resords. I then called back to lower my phone service on my smartphones down to nothing but phone service, but again, there is nothing they can do because I did not know my favorite restaurant.
This all came up after they combined my billing for the Uverse and the cell phone service that I have asked for since ordering my Uverse, and that took 10 mo0nths for them to do, but now they have a GOOFY question about this restaurant. Never used anything so STUPID in my life. NOW I want to get rid of all this JUNK because they can't order phone batteries and won't take any of my questions unless I know the answer. Seems I spend an hour a month with these people trying to get the billing combined into 1 bill. Now that they have it combined, they block me from getting service. Thank you AY&Y for wasting so much of my time and getting nowhere.
Stay away from AT&T unless you like to waste time with people that are dumber than a doorknob. Trying to tell these people that I have no favorite restaurant and have NO IDEA how that was set unless it was by the grnius proplr at AT&T. What they have done is restricted me from acces to my own addount.
AY&T think they are cute with the STUPID apps they put on my phone that uses MY data, and swallows up my battery life. I have an app to show me what app is making access to my service and I get almost 400 hits everyday from another AT&T app that I can not do a Force Stop and can not Uninstall. I get stuck with lame apps from AT&T and then they know nothing about the app and deny that it is an AT&T app. But I have to tell them the app say "AT&T" right there. I hate it that the agents are so blantantly LYING to me. They put these apps on without my permission, along with SAMSUNG adding apps also that do nothing for me except to drain the battery and use my data plan.
I paid for the phone and I pay for service that I want, but they think it is more profitable putting on apps that kill the battery and drain it so that I can pay $39.99 for new batteries each (remember, I have 2 phones) and batteries only last 6 months. comes out to $200.00 extra per year for lame apps. It's just another way for AT&T to scam it's users out of more money to line their pockets.
My wife and I recently switched to AT&T and in our first month, AT&T claimed we used 2.75 gb of data in just 14 days.
When we used Verizon we used 1.77-2.10 gb per month.
We didn't download videos or music with AT&T, so how we used that much is suspicious.
I even talked to a manager at AT&T named Ernesto and he claimed it was because of the IPhone 6. I still don't buy it as we were using the IPhone 5s before we went to AT&T.
We received a letter stating that ATT Uverse was now available in our neighborhood and offered Free Installation and Activation. My husband called to inquire about it (we had Dish at the time) and without setting an appointment, a tech came out to install it. I work, but it just so happened to be Columbus day and I was off, but I couldn't get a hold of my husband to confirm because he never told me they were coming out, so I let the tech go ahead and install Uverse. A week later we get an invoice for $295 for installation and activation. I called the 800-288-2020 service line and the service representative agreed that we should not be charged that amount, so she said she would credit our account. A few weeks later we get our regular invoice with a $295 past due amount. I call again and they assured me that amount would be taken off. A couple of weeks later, my husband goes online to our account to see our channels and discovers the past due amount. So, the next day I call again and they assured me that this amount was taken off, it just takes a few weeks to show a credit. I believed them and hung up. So, a week later we receive a letter asking if we forgot to pay our bill and we have a $295 past due amount and if we did not pay by a certain date, service would be cut off, and if still not paid, our account would be terminated. So, I called again, and again was assured that the credit was applied, but this time, the rep said I owed $49 for installation of the internet. I argued with her how Free could mean $49? She said that was not free! I wanted assurance on how much our invoice was, so I asked for a supervisor and John comes online sounding very inconvenienced and he assured that it just takes a few weeks for that credit to show up. I asked him what my adjusted invoice was, he put me on hold for over 30 minutes! In disgust, hung up, which is probably what he wanted. Mind you each of these calls have been over 30 minutes each.
Now, this morning, I turn on the TV and there is a message for me to pay my bill online or call 800-288-2020. By this time I am fed up and swear as soon as we can we are getting rid of AT&T. I called again and Amy, the rep explains line by line what the charges are. Ok, I will concede that $94 is owed by us (their monthly bill is charged in advance), but never did any of the reps explain that to me, they all said the whole $295 would be taken off. I wanted an explanation on what the remaining $200 is for. She said that we received a reduced activation fee, and proudly told me we owe the $200. I argued with her that Free Installation and Activation is not $200. She said she would escalate my call and her supervisor Miggy would call me in an hour. Four hours go by with no call from Miggy, I call the 800 again and the rep said I would get a call in four hours. Four hours later, still no call, so I go online to their live chat. After explaining all this, the rep Patrick B said that my service would be turned on in 1-2 hours and all charges would be credited to our account. Yay, right? Not so fast, he said wait a moment he'll get his supervisor on, and his supervisor Mike B said that service cannot be turned on until we paid our bill, and I will get a call back in 4-5 days (!!!) from the back end department to discuss the credit and resume service.
They keep apologizing for the inconvenience, but they do not resolve anything! After 6 calls! And now, I have to wait an hour, then 4 hours, after that 48 hours, now 4-5 Days for a call back to resolve their mistake! This has been a nightmare and I will never use AT&T for anything.
I have had nothing but problems with Uverse Phone, TV and Internet. Technicians come to my home to fix only to blame the previous technicians. I was even told there was not enough broadband coming in my neighborhood. Problems start again shortly after technicians spend 3-4 hours in my home and leave...cable goes down (usually last 10-15 mins of show), internet and phone are intermittent. AT&T wireless is just as bad...lucky for AT&T that I'm locked in a contract and can't cancel w/out fee. Also, I was told I needed a wireless hotspot for my tablet, only for me to find out I did not. I could not return and was also told I would have a $300 cancellation fee for it. I am paying an additional monthly fee for a product I don't need! AT&T and Uverse are total ripoffs!! I marked 1 star because something has to be marked... too bad there are negative stars!
My name is Monica and I have just relocated to Midlothian, Texas, from Pennsylvania with my 3 children, (12,12,16) and my Husband. We have been trying to get Internet (Wi-Fi) at our house for 3 weeks now.
I, personally, have been on the phone almost every single day with AT&T's customer service trying to get someone out to my house to hook up our Internet. Every single time I call I am on the phone for atleast 3 hours just trying to get anywhere, I have 3 account numbers now! I hear the same thing over and over again each time I am on the phone, which is "Your order has been cancelled and cannot be processed." Now first of all, I NEVER cancelled my order. I have been told 3 times someone was going to come to our house but each time, nobody showed up. I didn't get a call or email or nothing to tell me they werent coming they just didnt show up.
At first they were telling me that there was something wrong with my internet box, outside, then they told me it was fixed, and now they're telling me it's broken again. I keep trying and trying to get a worker out to my house to see whats, if there is anything, wrong with my box. I see AT&T trucks driving throughout my neighborhood at least 1 a day! When I call customer service i usually ask to speak to a supervisor, most of the time I get disconnected before I can even do that, but when I do actually get through, they tell me that they will fix it and call me the following day. This has happened 4 times now and not ONE single supervisor, has called me back, even after they promised to do so.
If this website, or anyone could help me in ANY way It would be so greatfully appreciated. My kids can't even do homework, my Husband can't do work from home, and we have Christmas coming up, and I usually order some gifts online.
I have had service with AT & T and Direct TV since 7/2014. Every month since then my bill will go up in cost, no explanation. Now they are stating that I have not paid them and I have a service charge added to the bill. I have paid my monthly bills. My biggest concern is that I have to call them each month (last conversation lasted 3 hours) and it still is incorrectly done. Their customer service is terrible and they don't seem to care. My call to them in October ending with me asking them twice what my bill will be for November and they clearly (I had two people on the line) said $63.00. Now it is up to $153.00. I should not have to do this every month.
AT&T Reviews
We cancelled AT&T Uverse service as of June 19th, 2015. Several weeks later, we received a bill that included June, and July. Essentially, AT&T had an extra ~ $121.00 in charges that didn't match our service. These charges were for June 17 through July 16, even though we cancelled service effective June 19th.
I contacted AT&T Uverse, via the web, a few days before our bill's "due date" of July 7th. I spoke with AT&T Uverse rep named "Adrian K," who reassured me that I would not be auto-deducted because my account was cancelled. Of course, we were charged the extra ~ $121.00.
We called AT&T Uverse and they said since our authorization was on file for the auto-deduction, they were within their right to take the extra ~$121.00. However, AT&T improperly has our money for services they never provided from June 19th through (future dated) July 16th. We just want our money back ASAP.
Vesta AT&T at 11950 SW Garden Place Ph-866-608-3007. They answer their phone as AT&T Go Phone.
They acknowledge a chrd=ge from 9/14/2014 of $26.50 -- the person I spoke to stated he was the supv and would not let me talk to anyone else.
I advised that I did not authorize the charge --- someone named "Jimmie" did at a 304 area code .
I know no Jimmie at a 304b area code or anywhere else.
Someone "Jimmie" committed fraud by usingmy debit card number-- (they must not ask many questions)
So Vesta is sorry it happened ---that is what the said at least we are sorry.
They have a name and phone number of the person that made the fraud charge on my account
but since it has been more then 60 or 90 daysrefuse to do anything about it--- they were VERY ADAMANT
about doing nothing.
I do a little research and find I am not the first person that has had this situation with Vesta.
BEWARE---BE VERY AWARE --- AND IF YOU ARE A VICTIM I URGE YOU DO NOT LET VESTA BRUSH YOU OFF!
THEY ARE APPARENTLY RECKLESSLY ACCEPTING CARD NUMBERS---IF IT IS VALID THEY MUST ACCEPT IT OR
AT LEAST THEY LEAD ME TO BELIEVE THAT---VERY MUCH WANTED NOTHING TO DO WITH MY CLAIM!!!
Avoid AT&T - The store employee gave my wife "free I -pads" when she bought new phones. Nine months later she noticed that she was billed $50. a month for those tablets. The manger denied that this could have happened. In spite of thousands of online complaints that can be found by searching at&t over the Internet, this dysfunctional, corrupt company continues to allow their guerilla sales force to use sleazy sales tactics to lock people into long-term, contractual services by promising promotions and discounts that simply do not exist. Then, once youre locked in, at&t begins to over-bill you and ignore your complaints and requests for assistance.
Their customer service SUCKS. When dealing with their customer service employees on an individual basis, they are decent and kind people, but as a collective, they are trained to only work on the company behalf.
ATT is the worst company in the world . They are incompetent, lazy, they do NOT do anything for anyone. THey just put you on hold for hours and come back and do nothing. Everytime I call them I know I will end up being frustrated with them because they are the worst . DO NOT USE ATT. They are incompentent and they don't know what they are doing! A
ATT is the worst company in the world . They are incompetent, lazy, they do NOT do anything for anyone. THey just put you on hold for hours and come back and do nothing. Everytime I call them I know I will end up being frustrated with them because they are the worst . DO NOT USE ATT. They are incompentent and they don't know what they are doing! A
I attempted to get a phone service from AT&T so that I could get internet service cheaper from another company but when I contacted them i was told by one their reps that I could only get a phone as part of a package,the cheapest was the phone and internet.Believing this I was trapped in to a 12 month contract that was outrageously high.Since investigating further I have found that it is possible to get just phone service.Why the company allows their reps to lie in this way is uncroupulous and should be illegal. As soon as my 12 month contract is up I will be dumping AT&T as I have found a cheaper phone service that wil not blackmail me into a package deal and was amazed that they used these tactics to get customers
I had att for my dsl service till mar5ch 23 2015. I called to transferr my service and they wanted to upgrade my service and charge me more money. So i told them just to cancel my service. I got Comcast internet. In April of 2015 ATT took out $149.95 out of my bank account. I called right away. They told me that $29.95 was for the service dor dsl and @120 was to transfer my servicre. I have called 13 times trying to get my money back.Everytime i call they tell me it has been processed and it will take up to 7 to 10 Business days to get my check back. Here it is June 30 2015 and still have not recieved my money back yet. Does anyone know if i can sue them or do i need a attorney to get my money back. It should not take 10 weeks
I filled out what appeared to be a survey from AT&T that promised a free gift. There were several gifts to choose from one of which was a skin serum. It suggested that all I had to do was to pay shipping. However, I was later charged over $98 for the serum. When I called to say I hadn't ordered the product, I was told that I had been enrolld in a "free trial" and that, when I didn't cancel within 14 days, I was charged for the product I received and enrolled in a subscription. When I told them that I hadn't signed up for a trial, I had been told I would receive a free gift, the agent told me that I should have read the terms and conditions more carefully. When I told her that this was a scam and that I would report them, she said she could refund 1/3 of my money. I did receive an email saying my "subscription" had been cancelled and another saying that I would be refunded $29.52. At this point, I'm not sure whether either is true.
I just retired,bought a rv,a computer and a smartphone.I was new at surfing the web and did not know about free wifi at the time.I went to at&t for help and they talked of this great plan that I could use my smartphone for a hotspot.Ten gigabits.for only $75 dollars.I signed up. After surfing the web and learning how to use my computer I keep getting text notices from at&t that I was over my ten gb limit.I have a data usage graph on my phone and it showed I was not,so I did not take a big notice.About a week later I went on line to check my bank account and notice $500 dollars missing from my account,yes did give them access to my account for monthly auto payment of $75 dollars and increast my streaming at $15 for extra one gigabit,but when I found out it was $500 dollars I went to store to show them I was over charged and got nothing but confusing storys from three different people and left confused.
The next month I very closely watched my data usage, keep it low and learned and started using free wifi at various places.Well I got another $500 dollar phone bill.went to at&t local store to complain,got to run around.Demanded to talk to many and ask for copy of phone bill and proof of charges, manager stated the store does not have it, called custermer service and they stated it would be a month before they could send it,telling me some tall tale why.I demanded the local store manager to take me off auto payment and they did on the smartablet,thats the same thing they did last month when I went in and told them to limit my data streaming,so I demanded a paper with the managers autogragh on for proof.Well after all my complaining at&t refunded me $42 dollars out of $1000 dollars they ripped me off for throttling data at fast speeds. terry,san jose,ca.
I have been paying AT&T for 12.0 mbps for three months. I have been at 10.0mbps at the highest speed test run on ookla. I have repeatedly been dropped daily with no internet at all. It will be down for hours. Throughout the day I have to fix the "router and access point" in network diagnosis. It will apply the fix and my speed will go up a little bit. Most of the time in evening I am at 6.0mbps or lower. I have called them numerous times with no fix in site. They will send a tech out for $100.00. They also freeze up my laptop when it is out with the AT&T repair page. Also all of my browser icons change to the AT&T blue globe icon. I cannot even read a cache page. They keep my browser on the repair page for hours. I have to reboot the router fully then wait for a signal throughout the day.
Every time i call to complain they tell me, its me but they say a tech will come out for 100.00. I have paid them over 300.00 so far for the initial install 100.00 and 3 months bills including unwanted monthly equipment fees i was never told about and over 60.00 in taxes. I don't know what to do? I have a year service contract with them. I am paying 55.00 monthly plus taxes and fees. They are not providing me with service i have been paying for. I see it only getting worse daily. They are scamming me. I have a brand new computer and have all wi-fi adapter settings correct. Initially in the first week I was seeing 12.0mbps on speed test. So i know its not me. I have never changed the settings. I am reporting them today for fraud. They have lied to me repeatedly and brushed me off as If I do not understand.
This is CONSUMER FRAUD. I am stuck being taken advantage of and paying for services I am not receiving. Please help, I am on social security and live alone. I have no money for the 100.00 tech service call. Also is it right they charge me a 100.00 connect fee for the initial start-up cost? They also charge me 6.00 a month for protection in case my equipment fails or i need a service tech. which i have to pay but when you call with problems in your speed they require another 100.00 to come and repair? I am being scammed! already out $330.00 in 2 and a half months for what is supposed to be 12.0mbps. I always get less than 10.0mbps usually around 6.0mbps. I run the speed test throughout the day and it fluctuates constant changing up and down. so slow most of the time I cannot run a video or page takes over 20 seconds to come in.
This has been told to them by me at least 3 times a week. nothing changes. please help i do not know what to do? If I drop them all together they will charge me for a full year anyway plus disconnect fees and extra service charges. I have no re-course and no resolve. This is fraud with a consumer being devastated and abused by it. Thank you.
I found out after 6or 7 years that I owe Over 500.00 for a land line service that was bundle with my wireless and Internet service. I dropped the landline from the bundle and paid the bill and still is paying the bill to this day. They tried to tell me they created another account for the landline once I dropped it.. Unbelievable...
$14.95 Internet service is a lie, the reps lie, and the Managers hang up on you.
Here's what happened. I have ATT as my cell carrier, i recieve an UNSOLICITED email from ATT offering me internet service for $14.95 a month.
I think, well that sounds ok, so I sign up. The girl that took my order assures me that there are no additional charges, set-up, activation etc. My first bills comes and its over $150.00, and I'm being charged $45.00 per month for internet. So I call in and they they say I'm being charged for additional fees, the very same I was assured I wouldn't be.
They say that the original rep didn't or shouldn't have made these claims. I ask to listen to original recording when I signed up, they REFUSE. I tell them its fraud to lie on the telephone over state lines and that I should call the Illinois AG. THEY HANG UP ON ME. I was polite but firm.
In a nutshell, the rep outright lied to me, I cancelled after less than two months and now ATT is coming after me for over $200. AND IM AN ATT CELL CUSTOMER FOR 5 YEARS. Dont believe anything they tell you over the phone. They do not stand by their word !! and they treat their loyal customers like garbage. I didnt even ask for it, they came to me with the offer. ABSOLUTELY UNBELIEVABLE
Im open for any Class Action Lawsuit that can be brought against them.
Do not trust AT&T with their new home security product they call Digital Life. In my case the package sold to me was not what was shipped. The installers had to install something different. And when I got the first bill there were extra items added that were not installed or in my original agreement(and sales brochure). You cannot deal with the stores for Digital Life. The sales people there told me I to call their toll free number.
The people at the Customer Service toll free number will not correct the bill and will not cancel the contract. Even though they breached it by charging for items I did not get. I had 2 different (support?) people refuse to let me talk to a manager. I either pay the bill or will get socked with a $700 termination fee. Even though I called them within 14 days (per their sleazy contract) from the time I learned of their upgrade I still cannot cancel. ATT made sure I did not know the extra charges by not providing an invoice at or immediately after installation. I assumed I would get mailed/emailed within time to cancel if any issues but I was wrong.
Until you get the first bill you do not know what extras they had charged for and it was all supposed to be free. I even had an atty try to contact them and they did not reply.
Avoid these people like the plague. Their sales, installation, and billing people are not to be trusted.
I was informed by ATT that I had to switch my internet service to U=verse or lose internet service. It was switched on 2/28/15. I was told not to pay my bill for the old service ( $31 internet service 2/1 through 2/28 and Home phone 2/23 through 3/22) until I would receive the Final bill.
My bill for the NEW service dated 2/28/15 was from 2/28 - 3/28 for U=verse internet and 3/1 - 3/28 for home phone which I paid on 3/24. My final bill dated 3/23/15 for the OLD service charged me from 2/23 through 3/2 for home phone and $31 for internet service 3/1 through 3/31 which was already included on the new u=verse bill and paid for.
I called att and after over 1 hour on the phone and being past around to different customer service agents, I finally talked to someone that understood the mistake made. He told me NOT to pay the bill until I received a new revised bill.
After 2 weeks, I started getting harrasing phone calls from a collection agency that I owed att $87.22 for not paying my final phone bill dated 3/23 on the old service.
After receiving my revised bill dated 4/23/15, I noticed that I only got a $29 credit instead of $31 for my old internet service . I was charged through 3/2/2015.
I called again to have it adjusted for the $2 double billing 3/1 and 3/2 for internet service, not addresing the double billing for internet service for 2/28 and home phone service 3/1 and 3/2. I was told that since my bill had been turned over to a collection agency, no further adjustments could be made and I could only deal with the collection agency.
I ask for a supervisor and was given the same answer. I refused to do this and said that this was not my mistake and att was fully responsible and as a consumer I was taken advantace of by double billing and falsly reported to a collection agency after being told by att not to pay my bill until I would receive a revised bill.
March 10th 2014 At&t Uverse account holder Nancy Campbell passed away. At the beginning of April (when everyone was going home after being in her home to help... we were deciding what to do with her property and her home)I called to inquire about continuing the service at a lower price and transfering responsibility for the account to my name. I did NOT agree to the terms given by At&t. I did not agree to transfer responsibility as they were requiring a deposit. I did not pay the deposit or sign any agreement. I declined service and seeing as At&t was notified that my mother was deceased I assumed that the account was inactive. A few months later I realized the account was still charged on a monthly basis. I called At&t to explain the situation and they refused to reverse the charges that were made on her account after they were notified of her death. This would be like if a customer called several different cable companies to get pricing information and realize a few months later one of the companies had started charging the customer on the date of inquiry even though they did not order the service. I only inquired about the cost to transfer to my name, I did not agree to the transfer and I did not order the service. At&t claims that when I made the inquiry, since I used my mother's pin number to access the account that I was then responsible for the bill. There are a few different people handling my late mothers finances and not ONCE has a company claimed that the person making a call on the deceased's behalf was personally responsible for the bill. This is absurd. When I called and informed them of the account holder's death why did that not close the account? What more did I need to say? What were the magic words I needed to say to turn off the service other than the account holder is deceased?
I had a issue with a simple request to get a copy of a bill. I filed a complaint with their corporate office after multiple attemts to simply get a copy of my bill. I had called in to request this bill and AT&T sent my bill to the improper address multiple times. I called in and corrected my address approx. 7 times. STILL no final bill. THIS morning I called in and asked what the deal was, they gave me an address that I had 4 years ago! This Don guy from corporate called me and basically started off with "this ain't gonna happen" period. He was a jackass from 6 seconds after I answered the phone. I had called in to the local office and tried to speak to a supervisor, they simpley passed me around in the office, I could hear them giggling and laughing.
I was told that I would receive bills at my address and that they would not turn it over to collections because of THIER mistakes. They DID turn it to collections and they insist the only way to fix this is just pay a bunch of fee's. I have been lied to and actually recorded some of their phone calls. I am SEEKING an attorney to go after AT&T at this time.
DO NOT use AT&T for their service. THeir accounting department is incapable of correctly handling your account
I am experiencing the same problem with them wanting to Double bill on a paid bill which was paid automatically now they are saying the bill is past due
They are clearly and blaintently trying to rip me of and I will persue this in a Court of Law
For some reason my phone has not been able to connect to my wifi router for a long time now. So, whenever I use any data it is all cellular and it's billed to the account. I have tried calling customer service . I enter my router password over and over and it just never connects. This was never a problem until about 6 months ago.
I spent 83 minutes of conversation with five of ATT&T cell telephone representatives, none of which would waive the inappropriate $294.16 charge on my cellphone for international data transfer that I neither requested nor received any benefit from.
The issue stems from a new phone I activated in March 2015 to take pictures on a mission trip to Guatemala. Unknown to me, the new phone was set to allow roaming. I turned the phone on during two layovers at Mexico airports to utilize only the wifi at the airports.
The charges represent one fourth of the mission trip cost, and did not benefit me in any way. After amassing almost $300 in charges over about 3 hours (that is $100 per hour for no benefit), the company shut down access. The obvious question is, why do they not stop international roaming until the customer requests it? Their answer is the customer has to remember a complicated series of settings to change among the many available each time they near a border or fly into another country, or “we gotcha” (my interpretation).
I cannot believe it is allowed to bill customers for services not requested, and for which there was no benefit. Who pays bills for receiving nothing? If other companies act so outrageously, there are tens of thousands if not millions of dollars being charged via this convenient profit center for unscrupulous companies.
If this is allowed, it should not be. Consumers need protection against these ridiculous charges that are not requested and serve no benefit.
DO NOT BUY ANYTHING FROM AT&T!!! They are ripoff artists!! I ORDERED MY Uverse service MONTHS AGO at an agreed upon recorded conversation price of two phone lines + Uverse for $34.99 a month for a year and they sent the first bill at $59.99 a month and added fees to $68+ total. I called them over fifteen times on this and they will not listen to the recording nor change my bill amount. They sent a second bill of $59.99. They have disconnect me even though I'm in 4 online college classes and tried to resolve this with them. They told me the person lied to me who offered me the $34.99 price and they won't do anything about it! The first month I didn't even have service. They were out here weekly trying to figure out why there was no outside signal, even after installing everything, IT STILL DID NOT WORK. I HAVE MADE NUMEROUS ATTEMPTS TO CONTACT THEM AND ALL THEY DO IS GIVE ME THE RUN AROUND. THIS COMPANY IS A SHAM!! I AM LAUNCHING A CAMPAIGN TO INFORM AND WARN PEOPLE OF AT&T's Uverse HORRIBLE BUSINESS PRACTICES!! I was told that they have been told to lie to people just to get them to switch to UVERSE!! I told them when I agreed to the Uverse deal that if I was charged incorrectly I want a guarantee they would put me back to my DSL with them at $14.99 a month, the person agreed and I've requested It numerous times and they say they cannot and will not switch me back!! PLEASE SPREAD THE WORD AND LET EVERYONE KNOW AT&T Are Thieves AND LIE TO THEIR CUSTOMERS!!!!! I don't want anyone else to have to go through this same crap that I have.
My husband called AT&T because our youngest daughter keep going over her data. He just wanted to add more data to her number. The lady on the phone talked him into a shared family data plan. My older daughter and I had unlimited data. She did not tell him that our unlimited plan would be cancelled. We have been careful to keep our unlimited plan for years…now it is gone. We called back within the hour, but they said it was too late! I have always felt loyal to AT&T, but I no longer trust them. Beware of their tactics!!! They will do anything possible to get you off unlimited.
We tried to talk with one of there representatives to see why the bill kept going up and up and then it was ridiculous . We wanted to get it under control and asked if we could work out a payment schedule but they would not work with us and wanted the whole payment. it's sad that society has become just numbers not the individual who once had a voice. the customer service has gone to hell.
My wife and I went into the ATT store at 50 and 405 in titusville on 12/13 to buy a ipad for the wife . Dion helped us and said while we were there we could both have a free phone upgrade and all we had to do was sell her us our old phones for 100 buck each and we would get free phones. We didn't need phones at the time but really free? How do you past that up? We were in an ATT store. They wouldn't rip us off right? We traded in our phones that were working just fine for these new phones. The wife bought her Ipad with a 300 buck deposit and we would finance the rest. Well after about 8-9 months I asked the wife if our phone bill had come down in price as the ipad should be paid off by now. After reviewing the bill it appeared that they had charged us full price for the 2 phones.1200 bucks.. What? I went back to the store and one of the folks there said that Dion would call be and straighten this out as she was not there at the time. She never called. Huh...go figure. I want back to the store and she is not around again. I asked one of the sales people how could this have happened and he said" there are some sales people that lie and decieve to make a sale" What? And he repeated it again. I was floored. This is the way Att works apparently. I have file many reports through Att and they couldn't care less. They have lost my business in the future. I just wanted to let other folks know to be very careful dealing with these jerks.
I live in a community where every one around me has ATT for house phone service and Internet. I move here 2 1/2 years ago. I have been calling ATT on a daily basis only for them to tell me that "they don't have any hubs available". They have escalated the ticket to the engineering department and they told me someone will call me back. For 2 1/2 years now I have yet to received a call back from anyone at ATT. I call the offices of the president of ATT and that was a joke as well. The sad part is that Century Link is willing to provide services but ATT will not give up the spot. Talk about socialist service? ATT must be regulated by the Obama administration.The "conecting more people" advertising is a joke. This is insane and I don't know where else to do. Any suggestions?
I have been with ATT for almost a year and EVERY 2 months it is yet something new with billing!
Now, they have changed my password for customer service to access my account and they state "I need to go to a local ATT Corp. location to change my information!
I did NOT change anything and I refuse to take/spend my time to correct something that once again they have messed up.
After speaking with four different "customer (dis)service" personnel there is no way any of them can override the system so I can authurize them to access my account and make the corrections in billing that were supposed to have been done in March.
If you are considering them for ANYTHING, turn and run away as fast you can!!!!!!
I opened an account with AT&T in 2009 via bank draft.I was told that bank draft was the only way this could be done at the time.This account remained open until 2013, although I repeatedly requested that the account be closed since the 2year contract had expired.After numerous attempts to close the account and given the run around, I made a trip to the bank and stopped the bank draft in person.Recently, I requested copies of my credit reports after being turned down for a 200.00 dollar loan at my credit union and was told everything looked good except for an AT&T entry for collections for 211.00 dollars.Although it is officially too late to protest this with the credit agencies, I did want to warn others of the danger of paying through bank drafts.I ran into this again just last year 2014 where in order to stop a bank draft you must send a certified letter 3 months prior to stopping the draft on a particular date.I will never be persuaded again into giving access to any company through a bank draft and believe cellular phone companies need to be more regulated and monitered by the proper agencies as white collar theft is no different from any other theft, maybe worse. Paul, Cedartown, GA
Tried to switch out of a family plan at a mall AT&T kiosk. Was told it would be simple... no problem. Just call and get number ported over. Called next day, was told that was not possible. Was told the mall kiosk people lied to me, but they were not really with AT&T... so ignore them.
Person on phone said they could do it. They switched the wrong number out, and shut off all phones in family plan. Called back.... no phones.
Oh.. .that person didn't know what they were doing... so sorry. But I do. I'll fix it. Thanks. All phones still off.. wrong number out of family plan.. No Data on any phones. Called back.
Oh.. that person didn't know what they were doing... I'll fix it. Cut off. This is after about 4 hours on the phone during work. Not that they cared. Finally got ahold of someone in corporate to fix it. So. I decided to leave AT &T cause they can't seem to agree on how to do things. Mall people called and asked how my phone was. Explained what had happened. They inform me that internet AT & T doesn't like mall AT & T and steals business. As if I care.
Does this company train people? now.. they bill me early termination fees. Call to dispute, saying I was told it would be 19.95... not 275 dollars. Get ahold of management. they send me to billing. Say that they can help and maybe reduce cost. Get billing. Once again I was told that was misinformation. We can't do that. Of course not.
Terrible company... rip offs. They claim no responsibllity for there reps.... don't mind saying no one knows what they are talking about. Should be condemned.
In 2014, based on offered promotions and promises, I accepted a 2 year contract (via telephone) with ATT U-verse for cable, internet and voice services. At my insistence, the agent confirmed several times that the total monthly amount would remain fixed at $177.- thru the life of the contract, or until January 2016.
I was also offered a $100 credit card (received) and the choice of one item; I picked the 35" TV. I confirmed with the agent that I chose the TV. I subsequently confirmed on their website that I elected the 35" TV and I believe there was one more written confirmation subsequent to that. When, after a few months I called to tell them I had not yet received the promised television, I was informed that I had neglected to confirm my choice (yet again) and so I lost the chance at the promotion and it was no longer being offered – tough luck. Nowhere did I see, nor was I advised that I needed to confirm my choice of gift not only once, or twice – but three and four times. Does this sound like a rip off promise, or what?
Now, ATT has started billing me $195.+/mo, and when I call to complain that this is not the contract price, the agent advises me that the offered promotions are still effective but that other aspects, such as free box was only valid for a year and as that period has expired, they are charging $9.00 for the box. They are also charging $3.00 for TV (whatever that means) and $1.00 for something else and, in short – charging $18.00 more a month. I spent over an hour on the phone (as per usual), explaining that the agreement was a fixed monthly amount for 2 years and that, if they are going to raise fees for whatever reason, what is the point of a contract?
The agent offered a new promotion offering a savings of $26/mo for 3 months but I kept telling her all I wanted was the same contract that we had in place that was supposed to be fixed for 2 years. No way, she said, could she remove the new charges.
I did not accept this new offer because I don’t want them to think they can break our contract, placate me with a new – lesser – offer and wash their hands off it.
I feel totally abused by ATT and am sick to death of their devious practices and deceitful policies.
I changed cellular service because It was not made clear to me about upgrading. I was treated rudly after 8 years of service. So I changed service to Tmobile and when I changed they did not close out all 4 phones lines and my bill was still accruing charges. Then I got a bill in the mail 2 months later that I still had lines open and my bill is now 471.00.
I then called them and I couldnt make anyone understand that I cancelled subscription on Jan 21, 2015. The new bill was recieved on March 23, 2015. I talked to 4 different people and couldnt get anyone to understand my situation. That I cancelled service. I started a new service with Tmobile on Jan 21, 2015. I then was told I have a bill 613.00 and if I didnt pay it will be on my credit report. So I didnt get anywhere.
Called and ordered service the 1st week on March 2015, had services installed by ATT on Friday March 6. also swapped my Direct Tv service (keep in mind I had been with Direct TV for 10 years). Att told me that in order to get internet service at my home (DSL) I would have to have other services with ATT, so I did. The person I spoke with stated that they have to open a port because there were too many people on the exsisting ports and he would call me back at 1pm est with the status of that port. At 1pm he called me back and stated that the port was opened and assured me that I would have internet service within 10-14 days. I called back on 3/20/14 and was told that it would need to go to the escalation department and I would receive a phone call within 24-48 hours. This was at 4pm on a Friday and I flat out told the lady lets be real you know and I know it will be Monday before I receive a phone call because tomorrow is Saturday and then Sunday. On the 30th of March my husband called and was transferred 4 times and once 5pm hit, he was hung up on. I called back today 4/7/15 and was told by the customer service rep and Viloet (supervisor) that their system was down, after waiting on hold, and that I would have to call back that they can not return phone calls or give me a direct number to someone who will answer the phone. I told her that I would enterain her thought and call them back but I will be adding reviews to every social media site and add to the already numerous bad reviews.
The telephone companies are ripping off the American public.
This should be no surprise to anyone because the old Bell System hid its actual costs from the FCC and State Public Utilities for decades by cooking its books. It's cost accounting was so bad that Ma Bell finally had to "introduce innovative functional accounting practices" so that it could come close to estimating its own true costs just to manage its own bureaucracy. Even before its divestiture into AT&T, Lucent, and the band of thieves, the phone companies became extensions of the Federal Government accommodating every form of social change to the detriment of consumers and employees by ignoring good performance in its internal hiring, performance review, and promotion policies. One former AT&T female executive, promoted within AT&T largely because she was a female, became CEO of Hewlett Packard and nearly drove HP into oblivion because she was accustomed to playing the game of pleasing her superiors and spent all her time preparing power point slides for members of the HP board of directors. After being encouraged to depart HP, she now wants to use her "management expertise" as an elected official for the State of California. That would be a ripoff to the unsuspecting few remaining conservative voters in California.
Now the telephone companies are helping our progressive federal government provide free cell phones (but not for free or even at cost to taxpayers) and free cell phone service (here again not free or even at cost to taxpayers) to the "poor" (i.e., those who are willing to vote for the candidate closest to being qualified as a communist or socialist).
Telephone company contributions and lobbyists have helped to override any law or regulation that would limit the number of undesirable calls from telemarketers because telemarketing is a not insignificant source of income to telephone companies.
I wish that this kind of behavior were unique to telecommunications corporations. I wish that we could take back America from progressive, or just plain crooked, politicians, civil servants, lawyers, and judges.
I opened a residential internet account with AT&T in the fall of 2010. I was told at the time I would be charged $14.95 per month for service. At the time they told me to pay the amount on the bills, which were $30 and it would take a "few months for the billing to catch up" and they would credit my account the difference. After six month my accounts still did not show that rate and numerous calls to customer service did not resolve the issue. I attempted to contact the corporate office and was contacted back by an employee named Rhonda nearly a year later. She apologized for the situation and zeroed out my account balance and said that she would give me six months free service.
I was still billed for service at the increased rate, despite the promise of FREE. I called again and again was forced to follow up with corporate where I was assured the situation would be resolved. Again it was not and I ended up canceling the service. In 2012 I again sent letters and spoke with a woman named Doris, who again, promised to resolve the issue. It has recently come to my attention that the issue was never resolved and I allegedly own money for "non-payment".
I contacted corporate again, outling again, all previous communication and explaining I couldn't owe for "non-payment" when I wasn't supposed to be charged for the service in the first place. Their response was they had no record of an employee named Rhonda or that any promises had ever been made about credits to my account and free service. I requested account information to verify and was told that they would not release any information regarding the account to me without a subpoena. I have made numerous attempts to rectify this situation and they have failed to work with me. They will not give me any response other than the amount they allege is owed and they do not have any knowledge of the employees I have previously spoke with.
I just received my Uverse bill, and it's about a $140 more than I was quoted. Was told I was getting a bundle for $139 dollars for U450 and Internet Power. My First Bill is $136 for Phone and $79 for Phone, + Taxes and fees, Guess I wont be using AT&T After all. I can afford to eat teh cost of switching and Illinois law gives me 30 days to get out of a contract, just want people to be carefull. The Sales reps over the phone are blatantly lying. As a sales director this behavior is far and away the worst I have seen. Dont get trapped!
AT&T lies and hides their charges. I was never told there was a charge for installation until well after the installation date, and at that point I was told, well, too bad that no one told you about this charge, but you still have to pay it regardless.
Then, when I decided I'd had enough of AT&T and wanted to cancel, I was told that was fine but I had to pay a $165 early cancellation fee. When I pointed out that I was never told about this fee, I was told that a document detailing this and other fees was mailed to me. I never received it, but of course I can't prove it, so I'm out of luck. I feel ripped off by AT&T in both the installation fee and the cancellation fee.
As far as the service is concerned, I was without phone service for 4 days when I was first installed with AT&T. No one at AT&T cared or did anything about this. Then I was without TV service and had to wait for a tech to come out. I was told this time that there would be no charge since I was within my 90 day grace period. When the tech came out, it turned out the first of all, the problem was caused by some work AT&T had done on hte main server box down the street from my house and second, that the tech on the phone should have been able to tell me how to fix the problem right away, with no interruption in my service.
I switched after one month with AT&T to another company, even though I have to pay the early cancellation fee. I refuse to deal with a company that is that duplicitous and incompetent.
The AT&T advertised "rollover data" is a farce. You only get the data for 1 month and they use your regular data allotment first the next month. So the only possible way to use this is to have a low data month and then follow it with a high data use month. For example, if you have a 1gb data plan and only use .5gb this month then next month you have 1.5gb. But if you only use .5gb again then the following month you revert back to 1gb instead of having at least 1.5gb.
The company should be prevented from advertising this as a rollover plan that competes with other services that provide genuine rollover.
I have been an AT&T wireless customer for over 15 years. I had a bill sent to collections that was supposedly taken off several differnt times by Customer Service after I changed services. I have a new bill that has been sent to collections that I know absolutely NOTHING about. Now they have messed up a very important part of my phone information and it has stuck me with a faulty phone and insurance I can't use.
When I bought my LG phone thru AT&T 2 years ago, I registered it through both LG and AT&T. Fast forward 2 years later and my phone is no longer under warranty, but I have been paying for insurance on it, since I got the phone. My phone is a stock phone, locked and never been rooted. I tried updating it, got a phone not registered error. I go into phone settings and my IMEI # is "0". It has also been rebooting randomly and crashes when I go into App Settings. I call AT&T Terch Support. They look my account up and for my particular phone number it shows "unknown device" instead of the LG it once showed. The IMEI number they have for my phone doesn't match the IMEI number on the inside of my LG phone or the box it came in either. They blame it on the phone. Since it is out of warranty, they have me file an insureance claim for a replacement. However, because the phone showing on my account shows unknown device and the IMEI number doesn't match the phone I'm using, my insurance claim has been denied because it shows my LG not to be in use. Now I'm stuck with a phone I can't update, and have been payiong for insurance for 2 years that I am unable to use. AT&T has been ZERO help with resolving this issue. Their standard reply is call LG, maybe they can fix it. LG wasn't the one who screwed up my account and gave me a different IMEI number than the one I originally registered with!
My contract is up in June and I will NEVER go back on contract with AT&T, nor pay for their useless insurance. They claim to be #1 in Customer Satisfaction, but I can tell you right now, I'm NOT one of them!
AT&T U-verse TV U300 Price Gouging (Bundle Discount? Really what discount?)
No Discount here... My bill just increased overnight from $121.07 to $131.07
They dont tell you this bullshit - "This promotional offer is a $30.00 discount per month. This promotion expires on 03/19. You were credited the discount amount from 02/21 - 03/18.
I do NOT need to deal with a company that would tell me my monthly bill would NOT go up after the introductory upgrade after being duped into signing up for a 2 Year contract - now my bill increased from $121.07 to $131.07 thats how they treat customers?
I've sent a letter of complaint to them about this, but knowing that it will do NO GOOD and chatting or calling - I'm posting here...
I absolutely do NOT need to give my business to bold-faced LIARS.
AT&T Advertising Solutions sales representative contacted my trying to get me to do some advertising online. I told him that I would like to see a written contract before agreeing to the advertising and he said that he would email it to me. I did not ever receive a written agreement.
About a month later I received the first bill. At this point my secretary called and said that we had not agreed to any advertising and asked them to cancel it. The person that she spoke to said that I had given them verbal authorization to do the advertising.
The next month and three months more we continued to receive bills for each month and a past due amount. we contacted the billing dept and told them again that we did not want the service and that we had not agreed to it to begin with. Each time they countered and said that I agreed to it. At this point I called in and demanded that they cancel the service and send me a copy of the written agreement. They canceled the service but they did not send me a written copy of anything. They are still trying to collect for five months worth of service they claim to have provided. We did not receive a single call from anyone that said they saw the listing these people were supposedly providing for us.
The matter has now been turned over to a collection agency and they are threatening to add additional fees, negative credit reporting, and court action.
I would be very interested in talking to anyone who has had a similiar experience.
I recently switched from Verizon to AT&T wireless, bought a Moto G Android smart phone, installed Google Voice app. GV was setup to handle International calls. Worked fine for a few days.
Suddenly International calls started going via AT&T that caused havoc in my bill. Just four calls to India, and AT&T slapped me an unblievable $400+ i.e. 40,000% higher than GV. I cried but AT&T refused to help. AT&T requires me to sign up for $5/month plan if I want to use their 32c/min service but they do not require any agreement from me to their $3.49/min service, yes, 349 times GV rate. No agreement needed, no warning issued, no alert that their meter was running 349 times faster. Which part of the world charges $3.49/min in 21st century?
If this is not a ripoff, what it is? Yet, they can shamelessly claim "Customer First!!"
Randall Stephenson, AT&T CEO - I have been calling AT&T since November 25th regarding a cable & telephone line that is down on the left side
of the house barely touching the lawn. I consider this a hazardous as well as an emergency situation! I have been connecting to your
Phillippines outsourced center who wasted not only 45 minutes of my time on that day but again today for another 20 minutes by not
transferring me to someone in the US despite my four requests in this one conversation. I had to actually do research to find a telephone
number to connect with a local office, which by the way is a big waste of my time. I understand you are thrilled that you are saving so much
money by outsourcing all our jobs to the Phillippines for $333 USD per month, (I pay for 3 months of her salary hmm) but if you cannot find a
way to provide a US repair number on my bill in the future as well as to have someone repair the cable line on the left side of the house and
the cable line on the right side of the house by the end of business today, then I will be forced to quit AT&T which in my eyes today is no
longer an American Corporation but a third world corporation. The telephone number is 954 xxx-xxxx. This company lacks customer service and it
should not be able to do business without providing an emergency repair telephone number for local repairs. I should not have to call the phillipines.
Because of the many hours I had to waste of my precious time in trying to get this repair, I want to make everyone aware of what a lack of service is.
If I knew of a company that had US based customer service, I would switch all my properties telephone services immediately. Please contact me if you know of such company.
I have been receiving numerous recorded messages from AT&T advising that they were going to discontinue their 'services' if I didn't pay my account. My account is current and when I was finally able to talk to a live person I gave them all the banking infor regarding our account. Then an agent called back and wanted us to contact our bank and have them fax a copy of my bank statement that would prove that the payments had been made. We were reluctant to do this but we did it anyway. It didn't seem to matter because we still get the recorded messages with the same ole tripe. If this was a one time event I could chalk it up to human error but it happens all too frequently to be just a human error. it's a hitch in their computer programming. Talking to an agent that breaths is extremely difficult and frustrating when trying to deal with AT&T.
I was lied to in Sept. when switching from Time Warner. Sales Person said they would match TWC price and offer $100 prepaid Creit Card. When we received first bill, it was for the $93 which we were paying to TWC. The next bill was $136.00, they said the increase was for a set up fee, the Sales Person originally told me that he would wave that (LIE) because when I called they said there was nothing they could do. We paid that, our next bill came again for $136.00 and this time they said it was because they had to increase internet service in our area, we paid that bill. In December, we received a bill for $136.00 however we were into the Holidays and business and planning a move on the 28th. This is when things really get interesting. I call on Dec. 27th to see if they offer service at our new address, they said yes, I asked them if they could move our account to the new address and they said yes. AT&T customer service issued a "move order" and ould install service at our new address on Jan 2. We totally forgot about Dec bill (our fault) and on Jan 28th our service was turned off. I immediately took time from work to call and see why, it turns out it is because the December bill had not been paid. I immediately paid it and they said service would be restored within 2 hours. ( hours later and no service. I called Customer service and was told it was not turned back on because there was stilll $93.00 past due. At this point I was very upset, I took 1.5 hours from work dealing with this earlier and was told we were good to go. I asked what this $93 was for and they said it was for January's bill, We are sill in jqn so how can that be? Especially since we moved in on the Jan 2nd and our billing cycle runs to the Feb 1st. They said there is nothing they can do vey rudely, I either pay or they will send to collections. I asked why only wone bill was for the originally promised $93 and they said because I did not contest those bills when they happened, they are now closed and nothing they can do. So now I am overcharged all these months and they tell me January is past due and we are in Jan, and also that a new bill will be due on the first. This is a sneaky web of lies, decdeit and poor business practice. They scam you at AT&T and get away with it. They have an "A" rating with the BBB but have $27,000 complaints. Why is this, a bit of research uncovered a huge scam at the BBB as well and well documented by ABC news and a host of media outlets. it appears that when you are "accredited" which costs a fee which itself vaious with a companys income, WHAT?? (how is that fair?) and a company ansers a complaint whether it is resolved or not, they maintain an "A" rating. Well this the case with AT&T. BBB is NOT a government agency but merely perforing leagal extortion against companies.
At the end of the day at least there are venues such as this site to voice a complaint and its taken seriously. The big AT&T wins against this little guy in me but they ultimately loose a customer because I am canceling my service tomorrow. I am sure they do not care but maybe some else will read this and stay away from AT&T, I should have read their complaints first before signing up, Thousands similar to mine, why is there no class action suit???
Buy products from a retailer who will support the warranty. We purchased a charger for use in our car for my iPhone 6 from this store. The first charger failed within a month after the original purchase and the store replaced it. The second charger failed within about another month while we were on vacation and we were forced to purchase another one while on our trip. We returned to the Tustin store with a receipt and the defective replacement they had given us after the first one had failed, and were told we could only get another charger unit, not a refund or even store credit. (Out of necessity, we had already purchased another charger so we didn't need an additonal one.) We were told that the only way to get a refund or store credit was if the product was brought back with 14 days otherwise we could only get another "replacement" . Most retailers have a refund period of at least 2 months. So, why even shop here? From now on, no more AT&T for us. We will deal only with legitimate retailers who stand by the products they sell.
Spent over 2 hours trying to get information and to order new batteries for two phones, but can not order them because I did not know my favorite restaurant. Never heard of such a question before, finally got a supervisor after agents would not talk to me because I did not have the answer. and then she could not order them because my bills are combined and they could not access my resords. I then called back to lower my phone service on my smartphones down to nothing but phone service, but again, there is nothing they can do because I did not know my favorite restaurant.
This all came up after they combined my billing for the Uverse and the cell phone service that I have asked for since ordering my Uverse, and that took 10 mo0nths for them to do, but now they have a GOOFY question about this restaurant. Never used anything so STUPID in my life. NOW I want to get rid of all this JUNK because they can't order phone batteries and won't take any of my questions unless I know the answer. Seems I spend an hour a month with these people trying to get the billing combined into 1 bill. Now that they have it combined, they block me from getting service. Thank you AY&Y for wasting so much of my time and getting nowhere.
Stay away from AT&T unless you like to waste time with people that are dumber than a doorknob. Trying to tell these people that I have no favorite restaurant and have NO IDEA how that was set unless it was by the grnius proplr at AT&T. What they have done is restricted me from acces to my own addount.
AY&T think they are cute with the STUPID apps they put on my phone that uses MY data, and swallows up my battery life. I have an app to show me what app is making access to my service and I get almost 400 hits everyday from another AT&T app that I can not do a Force Stop and can not Uninstall. I get stuck with lame apps from AT&T and then they know nothing about the app and deny that it is an AT&T app. But I have to tell them the app say "AT&T" right there. I hate it that the agents are so blantantly LYING to me. They put these apps on without my permission, along with SAMSUNG adding apps also that do nothing for me except to drain the battery and use my data plan.
I paid for the phone and I pay for service that I want, but they think it is more profitable putting on apps that kill the battery and drain it so that I can pay $39.99 for new batteries each (remember, I have 2 phones) and batteries only last 6 months. comes out to $200.00 extra per year for lame apps. It's just another way for AT&T to scam it's users out of more money to line their pockets.
My wife and I recently switched to AT&T and in our first month, AT&T claimed we used 2.75 gb of data in just 14 days.
When we used Verizon we used 1.77-2.10 gb per month.
We didn't download videos or music with AT&T, so how we used that much is suspicious.
I even talked to a manager at AT&T named Ernesto and he claimed it was because of the IPhone 6. I still don't buy it as we were using the IPhone 5s before we went to AT&T.
WE HAD PROBLEMS WITH A CELL PHONE THAT WAS NOT A YEAR OLD, STILL UNDER WARRANTY.
WE WENT TO AT&T, THE STORE REP, SAID SEND IT BACK, IT SHOLD BE COVERED, NO CHARGE!
The warranty people said, they would send out a new phone, but if ours was bad, we would have
to pay. I told her, the store rep said, the phone looked fine send it back, should be no charge!?
Our phone had a charging port problem.
The warranty dept. sent our phone back, and said it was damaged, and we would have to pay
for the new phone.!!!??? I had a relative look at our original phone, he fixed it in 10 minutes.
I don't believe, at&t even looked at our original phone. they just saw an opening, to rip-off a
customer and jumped on it. they said we acceped the new phone so we have to pay 469.00!?
the manager in the niles ohio store, could not believe it, she said she had helped other
customer with the same problem. She tried, called AT&T warranty dept. and talked to 3 reps.
I belive, they told her, they had policy changes, and we the customer was scewed
We received a letter stating that ATT Uverse was now available in our neighborhood and offered Free Installation and Activation. My husband called to inquire about it (we had Dish at the time) and without setting an appointment, a tech came out to install it. I work, but it just so happened to be Columbus day and I was off, but I couldn't get a hold of my husband to confirm because he never told me they were coming out, so I let the tech go ahead and install Uverse. A week later we get an invoice for $295 for installation and activation. I called the 800-288-2020 service line and the service representative agreed that we should not be charged that amount, so she said she would credit our account. A few weeks later we get our regular invoice with a $295 past due amount. I call again and they assured me that amount would be taken off. A couple of weeks later, my husband goes online to our account to see our channels and discovers the past due amount. So, the next day I call again and they assured me that this amount was taken off, it just takes a few weeks to show a credit. I believed them and hung up. So, a week later we receive a letter asking if we forgot to pay our bill and we have a $295 past due amount and if we did not pay by a certain date, service would be cut off, and if still not paid, our account would be terminated. So, I called again, and again was assured that the credit was applied, but this time, the rep said I owed $49 for installation of the internet. I argued with her how Free could mean $49? She said that was not free! I wanted assurance on how much our invoice was, so I asked for a supervisor and John comes online sounding very inconvenienced and he assured that it just takes a few weeks for that credit to show up. I asked him what my adjusted invoice was, he put me on hold for over 30 minutes! In disgust, hung up, which is probably what he wanted. Mind you each of these calls have been over 30 minutes each.
Now, this morning, I turn on the TV and there is a message for me to pay my bill online or call 800-288-2020. By this time I am fed up and swear as soon as we can we are getting rid of AT&T. I called again and Amy, the rep explains line by line what the charges are. Ok, I will concede that $94 is owed by us (their monthly bill is charged in advance), but never did any of the reps explain that to me, they all said the whole $295 would be taken off. I wanted an explanation on what the remaining $200 is for. She said that we received a reduced activation fee, and proudly told me we owe the $200. I argued with her that Free Installation and Activation is not $200. She said she would escalate my call and her supervisor Miggy would call me in an hour. Four hours go by with no call from Miggy, I call the 800 again and the rep said I would get a call in four hours. Four hours later, still no call, so I go online to their live chat. After explaining all this, the rep Patrick B said that my service would be turned on in 1-2 hours and all charges would be credited to our account. Yay, right? Not so fast, he said wait a moment he'll get his supervisor on, and his supervisor Mike B said that service cannot be turned on until we paid our bill, and I will get a call back in 4-5 days (!!!) from the back end department to discuss the credit and resume service.
They keep apologizing for the inconvenience, but they do not resolve anything! After 6 calls! And now, I have to wait an hour, then 4 hours, after that 48 hours, now 4-5 Days for a call back to resolve their mistake! This has been a nightmare and I will never use AT&T for anything.
I have had nothing but problems with Uverse Phone, TV and Internet. Technicians come to my home to fix only to blame the previous technicians. I was even told there was not enough broadband coming in my neighborhood. Problems start again shortly after technicians spend 3-4 hours in my home and leave...cable goes down (usually last 10-15 mins of show), internet and phone are intermittent. AT&T wireless is just as bad...lucky for AT&T that I'm locked in a contract and can't cancel w/out fee. Also, I was told I needed a wireless hotspot for my tablet, only for me to find out I did not. I could not return and was also told I would have a $300 cancellation fee for it. I am paying an additional monthly fee for a product I don't need! AT&T and Uverse are total ripoffs!! I marked 1 star because something has to be marked... too bad there are negative stars!
My name is Monica and I have just relocated to Midlothian, Texas, from Pennsylvania with my 3 children, (12,12,16) and my Husband. We have been trying to get Internet (Wi-Fi) at our house for 3 weeks now.
I, personally, have been on the phone almost every single day with AT&T's customer service trying to get someone out to my house to hook up our Internet. Every single time I call I am on the phone for atleast 3 hours just trying to get anywhere, I have 3 account numbers now! I hear the same thing over and over again each time I am on the phone, which is "Your order has been cancelled and cannot be processed." Now first of all, I NEVER cancelled my order. I have been told 3 times someone was going to come to our house but each time, nobody showed up. I didn't get a call or email or nothing to tell me they werent coming they just didnt show up.
At first they were telling me that there was something wrong with my internet box, outside, then they told me it was fixed, and now they're telling me it's broken again. I keep trying and trying to get a worker out to my house to see whats, if there is anything, wrong with my box. I see AT&T trucks driving throughout my neighborhood at least 1 a day! When I call customer service i usually ask to speak to a supervisor, most of the time I get disconnected before I can even do that, but when I do actually get through, they tell me that they will fix it and call me the following day. This has happened 4 times now and not ONE single supervisor, has called me back, even after they promised to do so.
If this website, or anyone could help me in ANY way It would be so greatfully appreciated. My kids can't even do homework, my Husband can't do work from home, and we have Christmas coming up, and I usually order some gifts online.
I have had service with AT & T and Direct TV since 7/2014. Every month since then my bill will go up in cost, no explanation. Now they are stating that I have not paid them and I have a service charge added to the bill. I have paid my monthly bills. My biggest concern is that I have to call them each month (last conversation lasted 3 hours) and it still is incorrectly done. Their customer service is terrible and they don't seem to care. My call to them in October ending with me asking them twice what my bill will be for November and they clearly (I had two people on the line) said $63.00. Now it is up to $153.00. I should not have to do this every month.